Oh Polly Reviews

3.79 Rating 838 Reviews
70 %
of reviewers recommend Oh Polly
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 50%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
2.54 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Returns Process
Could Be Better
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Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD

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Anonymous  // 01/01/2019
Jess was very helpful when I had a concern about my order. Excellent customer service!
Posted 1 month ago
The oh Polly team was very helpful when I was concerned about an order. I was receiving help from Jess via Instagram. She was very kind and helpful. Very thankful for her help!
Posted 1 month ago
Amazing customer service especially Lizzie she is amazing ❤️❤️😘
Posted 1 month ago
Amazing customer service especially Lizzie she is amazing
Posted 1 month ago
Amazing customer service especially Lizzie she is amazing 😍😘
Posted 1 month ago
Great customer service! Lizzie Was Grate ☺️☺️ Thank you very much xx
Posted 1 month ago
Customer service helped me alot lizzy was amazing 😘😘❤️❤️
Posted 1 month ago
~ Gina was fast to respond and was very helpful xxx
Posted 1 month ago
Alexandra, Jenny and Jess all helped me with my return and refund due to a faulty, there were really helpful
Posted 1 month ago
They told me that there was an issue with some details on my payment. They requested a picture of my photo ID, which I provided within 24 hours. I then got confirmation that my payment was excepted and that my package would be shipped shortly. Over two weeks later I never received anything, so I reached out again to see what the status was. I was in told that my payment “timed out” and that I would be receiving a refund within 48 hours. I spent over $400 and was dependent on these items for a photo shoot I have at the end of this week. Their original representative told me one thing, and the second told me something completely different that contradicted the other. Very upsetting and disappointing. They sat On this for over two weeks. I highly doubt I ever would’ve seen a refund unless I reached out to them again. Doesn’t make any sense at all considering I got confirmation after sending an unnecessary picture of my ID. And the money was already deducted from my account. Several hundred dollars that I could’ve used towards another company that was more reliable. Bad business and very disappointing!!! Never again. 👎
Posted 1 month ago
Lizzy is helpful
Posted 1 month ago
Lizzie and Annie were really helpful in resolving my issue! Thank you!
Posted 1 month ago
Gina was very helpful when dealing with my query. Thank you
Posted 1 month ago
Lizzy and Annie were really helpful in resolving my problem! Thank you!
Posted 1 month ago
Returns and refunds.

I would like to say a bit thank you to Jess, Sarah & Megan. Whenever I have a query regarding one of my orders I get an quick and very helpful response. I am always left knowing everything I need to know and they couldn’t be kinder. Thank you 💜
Posted 1 month ago
Big thank you to Caitlyn for helping me out when my dress was faulty, she got me a refund within an hour of me showing her what happened and was sympathetic with me too! So grateful, she’s an asset to your team! 💞
Posted 1 month ago
Thankyou lizzy
Posted 1 month ago
Love oh polly. Their clothes are always beautiful and they exactly as pictured online.

I had a minor issue with an item that arrived damaged. Customer service were so helpful and completely mortified that the item was sent out like that.

This is was very quickly resolved and I was even offered a choice as to how I’d like the issue to be resolved

Shania and Steph in customer service was absolutely amazing and I can’t thank them enough for getting it sorted so fast

Best customer service ever
Posted 1 month ago
Jess did a great job at helping me see when my dress would arrive!
Posted 1 month ago
Denied my refund even though the outfit had all tags on and was in perfect condition. They said there were marks but there wasn’t !! I believe the messed up on my order as the returns form said £00.00 ( even though I paid ) so they marked the outfit themselves ! BEWARE!
Posted 2 months ago
Oh Polly is rated 3.79 based on 838 reviews