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Oh Polly Reviews

3.6 Rating 915 Reviews
66 %
of reviewers recommend Oh Polly
3.6
Based on 915 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 59%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
2 - 3 Hours
Customer Service
3.7 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Oh Polly Reviews
Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024
Anonymous
Oh Polly 1 star review on 9th February 2023
Anonymous
Oh Polly 1 star review on 9th February 2023
Anonymous
Oh Polly 1 star review on 23rd August 2022
Anonymous
Oh Polly 1 star review on 23rd August 2022
Anonymous
Oh Polly 2 star review on 24th July 2022
Anonymous
Oh Polly 2 star review on 24th July 2022
Anonymous
13
Anonymous
Anonymous  // 01/01/2019
I emailed regarding a refund on an item I had returned and received amazing assistance from Bethanie Brown. She was so polite and helpful and the detail given in the email meant I didn't need to ask any more questions. Amazing customer service! Thank you Bethanie.
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Posted 4 years ago
Good communication and service from Lauren and Sarah! Thank you!
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Posted 4 years ago
Very lovely and helpful! Also understanding and made it stress free! Alexandra and Bethanie were amazing x
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Posted 4 years ago
Amazing customer service.fast delivery and rapid response
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Posted 4 years ago
I had Bethanie great member of staff lovely and helped me sort my issue out
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Posted 4 years ago
Oh polly went above and beyond to ensure my parcel was delivered after a courier issue. Highly recommend
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Posted 4 years ago
I made some mystakes in my shipping address, and Graeme, Katy and Moya were verry professionnal, fast and helpful!! Excellent customer service, I'm an happy client!!
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Posted 4 years ago
The customer service was extremely good!!! Emily and Louise were extremely nice to me. Their tones were warm and welcoming in their emails and in addition, they assisted me very quickly in resolving the matter. This is my best customer service experience in all my six years of shopping online.
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Posted 4 years ago
I hadn’t received my refund so emailed to enquire and Emily/Lauren couldn’t help enough, they got my refund sorted in 48 hours. Very professional, friendly and helpful girls.
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Posted 4 years ago
Moya, Louise and Emily were super helpful
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Posted 4 years ago
Very helpful, dress had ripped first time I work it. Bethanie very helpful and lovely, quick response and solved the issue by replacing the dress which is very happy about
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Posted 4 years ago
Amazing customer service! I’ve been shopping at Oh Polly for years - the quality of the clothes is second to none and your order arrives in a cute pink box! Even if you order standard delivery it usually comes the next day and refunds only take about a week if you return your dress. But the best thing about Oh Polly is the customer service, the instagram team are always so helpful and friendly! My fave shop!!!
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Posted 4 years ago
Had a late return to make since postage is taking so long these days because of covid and Annie at Oh Polly was a pleasure to deal with and help me out.. unfortunately the dress was too small. Great service
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Posted 4 years ago
Very helpful when i wanted to exchange my item. Their clothing is made so well and washes well i will definitely be purchasing all the new basics ! X
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Posted 4 years ago
Ordered the first date dress that arrived but it was the wrong colour that was sent, can’t fault the dress amazing quality but was disappointed the wrong colour was sent, I contacted oh polly any the lovely Moya was amazing helping me with quick responses and has got the right dress to be sent out, thank you!
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Posted 4 years ago
EXTREMELY POOR CUSTOMER SERVICE. Ordered dress on 04/08/20. I received email 06/08/20 to confirm the order will be delivered on 10/08/20 followed by a second email to say it will be delivered on 13/08/20. However, nothing arrived, so contacted/sent emailed to the OH Polly - Contact us form on 13/08/20. However, yet to receive a response. Kindly, please tell us what’s happening with our order???? We have paid for this- this terrible!!
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Posted 4 years ago
DON’T GET RIPPED OFF!!!! Ordered 2 dresses for choice and returned unwanted dress for refund. Oh Polly would not refund the dress as they claim there are marks on the dresses when there were none. This company are clearly a bunch of cowboys ripping people off at any opportunity they get. Use them at your peril!
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Posted 4 years ago
I have order a couple of dresses from Oh Polly and I’m left disappointed. There sizing guidelines are awful and never match the product. You cannot leave individual reviews on their products or anywhere on their website. I would not order again because it cost for delivery and to return or even exchange a product for a different size!
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Posted 4 years ago
I’m confused as to why there are bad reviews on here! Iv always ordered from Oh polly and all the clothes I got are amazing quality and Customer service are so considerate and go out there way to help.
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Posted 5 years ago
My debit card info was stolen and used to make a purchase from Oh Polly. I contacted them immediately with enough information to verify that my card was used. They repeatedly refused to help me by cancelling the purchase and providing a refund. Instead, they completed the transaction and shipped the product to the thief. They may as well have stolen the money from me themselves. Not happy and will never purchase anything from them.
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Posted 5 years ago
Oh Polly is rated 3.6 based on 915 reviews