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OLDIES.com Reviews

4.7 Rating 18,649 Reviews
91 %
of reviewers recommend OLDIES.com
Company Reviews Product Reviews
21
 Metrics Info
4.7
Based on 18,649 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read OLDIES.com Reviews

About OLDIES.com:

We are the premier music and movie mail-order company in the United States. Shop online at www.OLDIES.com or call 888-MY-OLDIES for a free catalog.

Visit Website

Phone:

1-800-336-4627

Email:

Customer-Service@OLDIES.com

Location:

203 Windsor Rd,
Pottstown
Pennsylvania
19464

Write Your review

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Krystal P
Verified Buyer
“I received one vinyl record out of two that I had purchased. Never received the second one even though they said it was delivered.”
Helpful Report
Posted 4 years ago
Randy M
Verified Reviewer
“Placed an order for (3) LPs on December 11, 2020. The full amount was charged to by CC, and then credited only to have an amount for (1) LP charged. No notification as to why. After several attempts at reaching Oldies via email, I got a response that (2) of my choices were special order (even though the website indicated they had X amount in stock at the time of the order. The Oldies correspondence said (1) LP was shipping & the rest of the order would be filled when in stock. It's Feb 1, 2021 & I have yet to receive the (1) LP I was charged for & they said shipped. Subsequent attempts to contact for a resolution have resulted in emails saying they are short-handed & a customer service rep would look over my order when possible. I understand COVID has companies shut-down & short-handed, but as a businessman myself, this is absurd.”
Helpful Report
Posted 4 years ago
Customer
Verified Buyer
“I wanted to purchase music of "COLDPLAY", and this CD was advertised as such. It has no music; it is like listening to CBS news, only worse; with an accent that cannot be understood.”
Helpful Report
Posted 4 years ago
Steven R
Verified Buyer
“My dvds were extremely damaged and unplayable when I received them and I even payed for their so called shipment insurance. Have tried to contact them for over 5 days now and cant get ahold of them they just leave me on hold I wouldnt reccomend these crooks....”
Helpful Report
Posted 4 years ago
Phil G
Unverified Reviewer
“I'm getting pretty fed up with Oldies - I've been buying stuff from them for many years but recently they have been posting out tatty CDRs instead of proper CDs (for out of print items on their own Collectable Lable) without mentioning this in their product description - in most cases the thin xeroxed artwork doesn't even fit the box. Most don't play and certainly don't download' Plus their customer help department is useless - they don't answer emails and don't address any issue with the order. I'm finished with this bunch of crooks”
Helpful Report
Posted 4 years ago
Customer
Verified Buyer
“Not what I ordered”
Helpful Report
Posted 4 years ago
Customer
Verified Buyer
“Received 40+ records today all of which were packed horribly and almost all came warped.”
Helpful Report
Posted 4 years ago
Customer
Verified Buyer
“I didnt get the item that was described”
Helpful Report
Posted 4 years ago
CORY J
Verified Reviewer
“worst Online store ever, my first-time by a recommendation by a friend, now too there defense I did receive 7 out of the 10 pieces that I ordered, so when I called to ask what happened the first lady was awesome and helpful and told me to call back the next day to find out what happened, well was on hold for about, to 2 hours, then had really rude customer servicewomen, I explained my situation and off the bat she was rude called me something Spanish while talking too other co-workers giggling so when I told the customer agent I just wanted to cancel my the three remaining the whole attitude on me canceling my order was just so off and told me out three that was not received one of them was shipped, I will be making a video of this ordeal, and advises to shop Oldies with caution, thank you”
Helpful Report
Posted 4 years ago
Sally M
Verified Buyer
“Ordered 7 DVDs and I only received 2 of them and one of them wasn’t even the right movie.”
Helpful Report
Posted 4 years ago
Gary S
Verified Reviewer
“Ordered a DVD Dec. 5th which was supposed to be delivered between Dec. 11-23rd. By January 4th still no delivery and no updates. I called and was told it would ship in 2 days by Priority and I would have it in 1-5 days. Called 3 days later, was told it was shipped. Over a week later - nothing. Called again and said I wanted to cancel. Mirna who cancelled my order would not let me get a word in edge-wise. Didn't even bother to ask why I was cancelling. Kept talking over me. Worst customer service ever. Will never use them again.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Ordered a movie on December 15th, paid extra for fast shipping to arrive in under 8 days, it is now January 13th, I’ve reached out to customer service through email and have gotten no response.”
Helpful Report
Posted 4 years ago
Customer
Verified Buyer
“1114036 was never received. I would like it or a refund. I purchased it at full and not sale price After waiting an hour to phone in a complaint with just.lousy music I feel they do not care for customers.”
Helpful Report
Posted 4 years ago
Don C
Verified Buyer
“They sent an incorrect cd. I have emailed them twice and received no response. I have called customer service three times and waited on hold for about twenty minutes before giving up. I will never do business with them again.”
Helpful Report
Posted 4 years ago
Thomas M
Verified Buyer
“The movie arrived on time. it was a such horrible quality I could barely make out what movie I was watching, much less enjoying any of it.”
Helpful Report
Posted 4 years ago
Michael S
Verified Buyer
“Poor communication. I asked twice to change my ship to address and not a single response. This package just showed up at the wrong state.”
Helpful Report
Posted 4 years ago
GM
Verified Reviewer
“On 11/24/20, I ordered a DVD as a Christmas gift. Oldies invoiced me on 11/24/20, and sent me an e-mail projecting I would receive my DVD between 12/7/20 and 12/15/20. I'm typing this on 1/10/21, and 47 days later, I have not yet received my DVD. Have verbally and via e-mail contacted Oldies Customer Service, who have told me to "be patient" and for me to follow-up with the USPS, Oldies' subcontractor. Have twice asked the USPS to track the delivery status, and on 1/8/21, a USPS staffer told me my DVD is most likely misplaced somewhere between Philadelphia and Jersey City. On 1/8/21, I again both called Oldies Customer Service, and forwarded an e-mail...and I was told an Oldies Supervisor would call me, which so far hasn't happened Previoulsy I have requested a Refund, which Customer Service has denied. I've asked that a "replacement" DVD be forwarded to me, so I can pay my Credit Card, which so far Oldies hasn't responded to. I have been an Oldies customer for over 10 years, and am surprised that Customer Service has so far not resolved this issue for me. I have and am again, asking Oldies to be reasonable.”
Helpful Report
Posted 4 years ago
Mark H
Verified Buyer
“Be careful... order one thing...get something else?!?!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Terrible customer service. Slow shipping time. Poor product quality. Would not recommend”
Helpful Report
Posted 4 years ago
Nicole P
Verified Buyer
“I didn't receive one of the items that I ordered, and customer service has been incredibly unresponsive. I still have yet to hear back from Oldies at all since the day I contacted them two weeks ago.”
Helpful Report
Posted 4 years ago
OLDIES.com is rated 4.7 based on 18,649 reviews
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