One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.64

4.6 Rating 3,305 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 3,305 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the first time I've used One Call Rescue and on the whole it was a good experience and OB2 did what he could for me. The one downside was the need to use the customer portal to log the breakdown details. The link that was texted to me kept informing me that I didn't have an existing account set up and needed to register. Eventually I figured out this was because the link was for the portal.onecallinsurance.co.uk website but I'm registered on portal.oneprotectinsurance.co.uk Once that hurdle was overcome and I'd managed to pin point my exact location which was fiddly on a mobile, it was plain sailing. The actually recovery company Arnold's were first rate and turned up a lot sooner than expected.....very impressed with them.”

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Posted 1 month ago

“On 25th October at approx 3pm we broke down on the A23 12 miles from Portsmouth, One Call was absolutely brilliant, arrived at 5pm, loaded us onto the lorry and got us home to London by 8pm. Why have I given 1 star? i would have given none if i had the option, why? On 7th April 2026 at 11am we broke down again on the M6 Toll just south of Birmingham, I got through to One Call at 11:57 and requested assistance, at 1pm we were told that we had to source a garage within 50 miles of our breakdown location for free recovery, we managed to contact four garages but none of them were able to take our car in. I got back in touch with One Call and was told that a vehicle would be with us in around 1 hour but, it could be as late as half past six. I asked to be recovered to my home address but was told there would be a £300 excess charge to take me to London. I asked why I had to pay anything as I didn't have an excess on my policy, I was amazed to be told that I only had free recovery to my home address if I couldn't be taken to a garage during working hours. I pointed out that even if we could get to a garage it would be too late for the car to be repaired so was I supposed to sit with my wife our suitcases and bags outside the garage until the next morning, I also pointed out that the recovery truck may not be with us until 6:30pm which is out of hours so I should be able to be taken home without excess fees. I was told this didn't apply as I hadn't sourced my own repairer and it is not One Calls job to find a garage. I finally agreed to pay the excess and be recovered to my home address. From this point it got worse. At 5pm the recovery vehicle arrived and loaded us on board, the driver asked where we were going to, I told him London and he asked if it was inside the M25, I told him about 4-5 miles inside to which he replied "This vehicle is to big to go inside the M25 circle we will have to get you on a smaller vehicle at which point he contacted his base who told him to take us to their yard in Wolverhampton nearly a hour away in the wrong direction. We finally got transferred to a transit size vehicle and was on our way at around 6:30pm facing a four hour trip home, we were not offered any refreshment or toilet facilities at any time from being rescued to getting home at gone 10pm when we arrived at our local repairer. On arrival at the garage the recovery driver refused to drive down the road by the garage (stating it was too narrow for his truck regardless of the fact that vehicles much larger eg Dustcarts travel along the road frequently) preferring to drop our vehicle on the corner of a junction half in a parking bay and half on a yellow line where the restrictions came into force at 8am the following meaning I had to make my own arrangements to get it moved to a legal position before that time, My entire experience was a horror, my wife and I sat on the side of the M6 motorway for 6 hours with no toilet, no food and just one flask of coffee, we had no help or empathy from One Call Breakdown just demands for money to get us home, the complete opposite to our previous experience some 6 months before. This was all followed by a 5 hour journey to our destination only to have our vehicle (which was undrivable) in a location that was soon to become illegal. We finally arrived in our home at 11:15pm tired, cold, thirsty and hungry after being collected from where we'd been left with our vehicle.”

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Posted 1 month ago

“Didn’t have to wait to long, OB2 was very professional, respectful and understood the problem and got us home with vehicle on the low loader.”

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Posted 1 month ago

“Very helpful and efficient. Resolved the problem quickly.”

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Posted 1 month ago

“The guys were professional helpful and informative and arrived earlier than expected as a lone woman on the roadside it was comforting to know help was on the way even though my husband was trying to get to me. Also I found the text telling me their estimated arrival very reassuring.”

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Posted 1 month ago

“Excellent service,could not fault it.”

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Posted 1 month ago

“Very quick to come and help even though it was my mistake and car was fine.”

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Posted 1 month ago

“Very fast and excellent service thank you so much”

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Posted 1 month ago

“Excellent service. Very quick response and friendly motor mechanic.”

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Posted 1 month ago

“Yes , I was very happy with one call rescue today”

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Posted 1 month ago

“What a pleasure to deal with such a helpful and polite person. He was lovely”

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Posted 1 month ago

“Easy process to report breakdown. Arrived near to the time given. Friendly and very helpful guy who was able to find the fault very quickly. Didn't need towing away but car booked in to my garage for a repair on his advice.”

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Posted 1 month ago

“All the drivers were very helpful,felt very safe in there care.Nobody’s fault that I had to go such a long way round to get home .now to sort out the garage to get the car fixed .”

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Posted 1 month ago

“Excellent, very friendly lad came out to get us and the car”

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Posted 1 month ago

“Very quick work and patient (as he had to wait for me to arrive to the vehicle). The mechanic cearly explained the issue, and how to avoid it on future. Problem perfectly dealt with, and vehicle working tip-top! Very impressed, and price couldn't have been beaten. Happy days!”

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Posted 1 month ago

“Turned up quicker than expected and got me back up and running, excellent service”

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Posted 1 month ago

“Dave went above and beyond to help as well as having a friendly attitude. He is an asset to your company”

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Posted 1 month ago

“Really good easy to speak to Lc1 on phone and got it sorted and recovery was great the service was excellent from start to finish the driver couldn’t have been more helpful”

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Posted 1 month ago

“Really efficient excellent service. Thank you”

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Posted 1 month ago

“Excellent service following a breakdown call. Formalities regarding security quickly seen to and prompt communication with recovery garage. He was pleasant, reassuring and empathetic. Many thanks.”

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Posted 1 month ago

One Call Rescue is rated 4.6 based on 3,305 reviews