One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.57

4.6 Rating 1,513 Reviews

89 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 1,513 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 2 star review on 10th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful and timely response. Mechanic very friendly and helpful.”

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Posted 1 year ago

“Broke down on 21.5.23. Reported breakdown approx 7.30am on the portal. Call from One Call at 7.49am lovely lady, extremely helpful. Breakdown vehicle arrived at 8.30am, lovely man, very helpful and put us at ease that he could get us back to the garage. Very impressed at how this was handled.”

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Posted 1 year ago

“Very satisfied, the gentleman was very helpful and knowledgeable.”

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Posted 1 year ago

“Recovery arrived 3 hrs after eta, no updates.”

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Posted 1 year ago

“Excelent service”

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Posted 1 year ago

“I used the One call portal and found it quite easy to use. SOS breakdown service were brilliant. Really the best service in a stressful situation. Got me loaded up and home which wasn't easy and linkage on rear shocker had gone. Really appreciate the guy from Derby for his help.”

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Posted 1 year ago

“Quick to answer initial phone call. BUT I struggled with the text as I have arthritis in my hands so tapping a message is not easy. Gave up after 3 attempts and phoned again. The lady who answered was very helpful and took the needed info on the phone. Much easier for me. The rescue driver arrived at the given time, very polite and efficient.”

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Posted 1 year ago

“It’s very bad, unfortunately he didn’t diagnosed the problem properly. I had to call AA again and checked and they found that Bottom Pully has been broken. It’s unbelievable that the person checked didn’t do anything he just jump started the vehicle and left.”

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Posted 1 year ago

“Brilliant quick service from a friendly engineer”

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Posted 1 year ago

“Absolutely brilliant. On time and very professional. Had to be a recovery for a classic MG, loaded with great care and precision, then got me and vehicle home. A hot day too thank you so much”

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Posted 1 year ago

“I was very impressed with the service I received today. The two who answered the phone were helpful and didn’t forget to ask about passengers and pets in the car. The mechanic who came to rescue me was very friendly and helpful.”

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Posted 1 year ago

“It is always a stressful time when you breakdown anywhere but the two people I spoke to put my mid at ease and dealt with my situation very well. I have nothing but praise for them especially the second lady I spoke to.She explained every step”

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Posted 1 year ago

“Extremely impressed with the service. Mechanic turned up earlier than expected and had me on the road quickly. Friendly and helpful”

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Posted 1 year ago

“Very good and most helpful”

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Posted 1 year ago

“Simply Outstanding! 43 mins from first contact to truck arriving--my experience with other organisations has always been to wait much longer. One Call's local agent, P H Recovery, were incredibly friendly, helpful and had great communications. I would not hesitate to renew with One Call just on the strength of this good experience. They turned a worrying experience in to period of calm and confidence. Thank You”

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Posted 1 year ago

“Excellent service from start to finish lady who took my call extremely kind and helpful as was the man that came out to me amazing Thank you”

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Posted 1 year ago

“Staff very helpful and reassuring. Breakdown engineer very quick to respond, phoned to say what time he would attend, problem fixed very quickly”

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Posted 1 year ago

“The support of Leanne yesterday was exceptional. I'm 66 and was driving alone from Scotland when I broke down on the A1M southbound between j 40/41. I felt vulnerable and stressed and Leanne was cal. and supportive as was Jake who collected me. The A1 was the busiest I've ever seen it and the traffic was all but stationary so it all took time but the telephone support was excellent...”

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Posted 1 year ago

“Broke down on the M5 at 17.00 phoned numerous people but not much joy eventually got in touch with one call and they said they would send someone out to us but not till estimated time of 20.37 this was now 18.15, so had a wait ahead of us The recovery lorry turned up an hour early 19.37 was so grateful to see him( very scary braking down on a very busy motorway) He took no time hooking the car onto the truck and we were home by 20 .20. A lovely guy even looked at the car and told us the fault, great service.”

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Posted 1 year ago

“Really good service the man was on time he was polite and well mannered”

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Posted 1 year ago

One Call Rescue is rated 4.6 based on 1,513 reviews