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Opendoor Reviews

4.4 Rating 3,299 Reviews

86 %

of reviewers recommend Opendoor

Company Reviews

About Opendoor:

In 2014, we set out to reinvent life’s most important transaction with home sellers and buyers in mind. Since then, we’ve helped thousands of people sell their homes and move in one simple, seamless transaction.

Life’s biggest milestones come with a move. Whether you’re getting married, starting a family, or taking a new job, moving is a natural step towards your dream. But it isn’t easy. Each step is more stressful than the last, and sometimes it seems like everyone but you is in control of your destiny.

Opendoor is here to change that. From selling your current home to choosing your next one, we’ve revolutionized the process to put you at the center of your move. Because we believe only one person should be in charge of how your future unfolds, and that’s you.

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community@opendoor.com

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Opendoor 5 star review on 30th October 2023

Opendoor 5 star review on 5th September 2023

Opendoor 5 star review on 27th May 2023

Opendoor 5 star review on 8th April 2023

Opendoor 5 star review on 10th November 2022

Opendoor 5 star review on 10th November 2022

Opendoor 5 star review on 28th August 2022

62

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Opendoor submitted an offer on a rental property I was selling. The initial offer was close to market value and even though they were charging 5% in fees, the convenience was worth it and the price was fair. They completed their inspection and made price adjustments for the necessary repairs...this was fair and expected. However, they also reduced their offer price by 100k (25% off the original offer). Their pricing algorithm took size, location, condition, and age into consideration to come up with their initial offer. None of those variables changed. We inconvenienced the tenants and wasted everyone's time because they arbitrarily changed their offer price with no explanation. Keep in mind, the repairs were a separate reduction. This unscrupulous company pulled a bait and switch. Ever since their biggest competitor, zillow, dropped out of the iBuying business, opendoor's business practices have gotten more sleezy.”

Posted 2 years ago

Thank you for bringing this to our attention, we want to look into the issue further. Could you please send us an email with your name, more information about your experience, and the property address to contact@opendoor.com?

Posted 2 years ago

“We loved the process of using Opendoor cash to close on our dream home, until you actually closed on the home and completely stopped all communication. We have until the end of august to close on the home before we lose our financing and have to reapply and run credit again. I have reached out and asked multiple questions, none of which are answered. I also have called your support and been promised follow up, which never happens. The last straw happened today. I was told someone would call me in one hour at 11:38am, and they just called back at 3:30. To add insult to injury, the line cut off on the call and they haven’t called me back. I need my contract for the home tat I can send to my lender in the next 24 hours or I’ll be forced to take legal action.”

Posted 2 years ago

We are so sorry to hear this and we thank you for letting us know, Rachel! We always strive to provide the best assistance possible for our customers and we will use your feedback to rectify this situation immediately. Please reach out at contact@opendoor.com so we can look into this matter further. We sincerely apologize again and we are eagerly awaiting your email.

Posted 2 years ago

“They began with a high offer, hid fees, had us paying their closing costs on top of it plus their taxes on top of their 5.5% service fee, then did a "walkthrough" of about 60 seconds, listed "repairs" to bring our 540,000 home to 440,000. When asked why a fully updated home of a custom home builder with new everything from Stainmaster carpets to fresh neutral outside paint to new pool and heaters needed tens of thousands in repairs, they refused to disclose them, stating they begin with their highest offer. This is in direct contradiction to their marketing materials which states walk-throughs increase offers. When asked to disclose, they said Opendoor wasn't likely for me. Of course it isn't when you lose $100,000 from appraisal and $68,000 from the best cash offer from a local investor. It was laughable at best. Costing 20% of value is for morons. Even if we had a mortgage instead of outright ownership, only fools would take this route. Or someone who die in a few months I suppose.”

Posted 2 years ago

“Opendoor buys very low and turns around and sells very high without making repairs the penalized the previous owner for. They could careless about the everyday consumer.”

Posted 2 years ago

Thanks for letting us know about this. This is not the experience we strive to deliver at Opendoor. Please reach out at support@opendoor.com so we can look into this matter!

Posted 2 years ago

“They are a sham company. They want to buy for pennies on the dollar.DO NOT DEAL WITH THEM.”

Posted 2 years ago

Maurice, We value your feedback and take it seriously. We want to look into this! Please email community@opendoor.com with more information about your experience and the property address.

Posted 2 years ago

“Awful customer service, everyone seems incompetent and ill equipped to answer questions.”

Posted 2 years ago

Hi, sorry to hear that this was your experience with us. We always strive to provide a stress-free, positive experience with Opendoor, but if we've fallen short, we want to look into it. Could you please reach out at community@opendoor.com so we can investigate? Thanks a lot!

Posted 2 years ago

“Tried to lowball us $50,000 off of actual selling price. Get an independent agent, don’t go for these companies who’s goal is to make as much equity off of you. You will be a sucker.”

Posted 2 years ago

John, We value your feedback and take it seriously. We want to look into this! Please email community@opendoor.com with more information about your experience and the property address.

Posted 2 years ago

“I’m was in the process of buying from opendoor. It’s the house across the street from my best friend, a dream come true! Everything was going fine until the appraisal came back $36,000 less than the asking price! There were also 27 pages of repairs needed after inspection. Opendoor absolutely refused to negotiate on price or repairs and I had to back out. Who doesn’t negotiate at all on a house?! Their communication is awful, too. I still haven’t heard back from the agent about canceling.”

Posted 2 years ago

Sorry to hear this, and thanks for taking the time to share your feedback with us. If you would like please email community@opendoor.com with more information about your experience and the property address so we can better understand how our teams can improve.

Posted 2 years ago

“Terrible experience with open door!!! I wish I could do zero star! My husband and I were offered 415k+ initially for our house in Georgia, it dropped to 355k -2k for repair for the final offer after we when through all inspections. Our 7 year old house is in very good move in ready condition, and we provided builder documents which has even higher square footage than we initially submitted, but didn't change anything on the final offer. I wonder how opendoor is running business like this, and how they are keeping their promises! Very angry.”

Posted 3 years ago

We value your feedback and take it seriously. We want to look into this! Please email community@opendoor.com with more information about your experience and the property address.

Posted 3 years ago

“My selling experience was not pleasant. I felt my offer was too low but Opendoor was not willing to budge and insisted it was based on a computer program that gives a fair market value of the home. Opendoor claims instead of buying low and selling high, that they give you a fair offer and then charge a fee. My offer was $258k and was charged approx $19k fee. My home was put by on the market by open door and listed for $282k without any upgrades. I do not believe the market changed that much in 30 days to equate for a $24k difference. I feel Opendoor scammed me and is a complete rip off. I wish I never sold to Opendoor and I will never use Opendoor again and will definitely not recommend this service to anyone. My buying experience was much better. I was paired with Melissa who was very knowledgeable. She went above and beyond.”

Posted 3 years ago

We're sorry to hear about your experience with Opendoor, and if we’ve fallen short of your expectation of us we'd like to look further into it. Please reach out at community@opendoor.com with your best contact information and property address.

Posted 3 years ago

“Be careful l if you are going to buy from them. We just got our first home and even with and extensive home inspection they where able to hide several things. Just to give you an example, they put white bondo in the master bathroom tub so we would notice it and as soon as we stepped in it broke and now we have change it. My wife decided to change the floor and thank God we did, we found mold under there. The kitchen was a mess put together just enough to pass the inspection, once we started to move things around we found rot, more mold and we are in a economic hole. We have no master bathroom shower and kitchen because we spent all our money fixing the other problems they hid in the house. Don’t buy from them! Worst decision of my life and a very expensive one too.”

Posted 3 years ago

Hi Gabriel, sorry to hear that this was your experience with us. We always strive to provide a stress-free, positive experience with Opendoor, but if we've fallen short, we want to look into it. Could you please reach out at community@opendoor.com so we can investigate? Thanks a lot!

Posted 3 years ago

“I am currently trying to close on a home with Opendoor. They have been more then un-helpful. First Opendoor was asked to do re-insulate the floors in the crawl space. They reported them as completed but I went into that crawl space and it was not. Open-door was to do a Termite inspection and treatment. The wrong report turns up to my lender and my lender requested repairs for approval of the loan. The rep for Open door for almost two weeks kept addressing the repairs as and an item that didn't need to be addressed because the wrong report by the termite inspection was turned in. Finally, after two weeks of back and forth in emails, the Rep of Opendoor turn in another report stating that no repairs were needed. Please keep in mind I had to move into a hotel with my daughter because I was under the impression that open door had merely made a mistake was now going to fix the issue. My lender looked at the letter and asked open door to please provide a 3rd party contractor to check for structural damage. They asked this because for two weeks open door did nothing to clear up their mistake and give my lender confidence that there are no issues with the inspection. Open door said they will not pay for that and so I said I would be glad to do so. Open door agreed to that last Friday. ( I am now moving on to week three of my hotel stay and I am bleeding money, I have paid for an apartment but it is a hotel.) It is now Wednesday and open door is now telling me it may be until Friday before I will get a report back about this house! I could have hired someone directly and had that report in a day but open door is taking it by the week. Days go by with no timeline and no action being taken to help me close on this house. I have the impression that they do not want to close on this house. I have held up my end of this contract but open door is not. I hope not to have to take legal action. I have paid earnest money and met the agreement of the contract in a more than a reasonable time. I fail to see why it takes days, to get someone to complete an action such as a phone call and work order to complete the transaction of buying selling of this house. If actions are not completed soon I will be forced into another contract with an apartment and it will be close to another year before I will be able to consider moving into a house. We have an agreement and open door is doing everything but completing this. This is my first time buying a home but I am very aware that my time and money are being wasted. The money I am spending on this hotel could go into this house but the open door is waiting almost a week before doing anything about this issue.”

Posted 4 years ago

“The beginning of February our family purchased a home from Opendoor. It’s been about a week since we moved in. Buyer beware, bad lipstick on a pig. Here is a list. I have pics and some video. So so sad. 1) The AC and Heater is broke 2) both tubs were clogged and would not drain, hair and looked like paint down the drain from the painters 3) the spout diverters are broke so water halfway came out of shower heads and the shower heads sprayed water everywhere 4) the tubs are damaged with tiny chipped holes in the plastic. I had to get silicone to fill the holes in. 5) the fan in one of the bathroom makes a very loud high pitched sound 6) in one of the bathrooms the hot water on the sink doesn’t come out at all and my son said the shower hot water doesn’t work well 7) the water line that goes to the refrigerator was replaced and I could see the patchwork around was cracked so I got a moister meter to test the wall “yep”. Red light high moisture. I opened the wall (black mold and wet). So now I have to continue to tear the wall out til the wet and black mold ends then repair, my guess, the contractor saw this. “How could they not”. And just changed out the part and closed the hole. I have pictures of all of this. The black mold is also on the drywall that goes to my bedroom it’s on the opposite side. So dangerous. BLACK MOLD can make you VERY SICK and KILL YOU “Shame on you Opendoor”😡 if the water and black mold continues behind the cabinet I’ll have to pull the cabinets out. It does go into the food pantry so I’ll be tearing that out. 8) one of the fire alarms is painted over 9) all of the coaxial wall plates were painted over so I had to go buy all new ones 10) a lot of the electric face plates were painted over. 11) weeds in the front yard and back yard 12) the back yard was full of rusty nails trash just low end. I have pics. My dogs could have stepped on them. Tacky tacky tacky. 13) The dishwasher is new I think. But they installed it to where you can’t close the door for it to work. And damaged the counter top installing it. 14) the bathroom vanities are a concern and more so “what’s behind them. “ They replaced the shelf in one and my moister meter detects moister. I’ll have to pull those out and see what’s behind them. This week I will go into the attic. Who knows what I will find😬. This is all I found so far, in a week. And trying to move in and unpack at the same time. This is so sad. Opendoor markets themselves as a great company to do business with. Not my experience. They just lost a future customer and every one that ask my opinion I will advise them to stay clear don’t do business with them. This is basic “LACK OF INTEGRITY “ It’s basic manners not to sell a house in this condition. Whoever signed off on this house to be put on the market should be fired. Opendoor doesn’t even deserve 1 star. This review is from myself, my son and the rest of my family SHAME ON YOU Opendoor😡. I would like to post some pictures and videos. I don’t think this sight will let me. Maby I’ll see if yelp will or some other sights will let me post pictures and videos.”

Posted 4 years ago

Thanks for letting us know about this Sherri. This is not the experience we strive to deliver at Opendoor. Please reach out at community@opendoor.com so we can look into this matter!

Posted 4 years ago

“I wanted to like this company, and I did until I see that they are listing my house square footage as 1998. I quoted them 1998, but then their appraiser said it was 1917 so they docked my payout by $4000 to make up for the difference in square footage. When brought to their attention, they said they contact their agents to correct it to 1917. It's been two weeks and it's not been corrected. I should be reimbursed for the difference or they need to correct the mistake because now my old home is being sold to someone else with the wrong sq footage, which means it's either not fair to me or it's not fair to the new buyer. I waited before posting this so the company could make good, but as nothing has changed in two weeks, I wanted others to be aware.”

Posted 4 years ago

KB, We value your feedback and take it seriously. We want to look into this! Please email community@opendoor.com with more information about your experience and the property address.

Posted 4 years ago

“My husband and I viewed an Opendoor property, which we liked, and even after reading some bad reviews about the company we made an offer. It was countered in an almost bullying manner. That should have been the first warning sign for us, but we pushed on. After some intervention via e-mail from an Opendoor executive, our offer was finally accepted. The inspection of the property revealed some necessary repairs, as well as a pest infestation in the attic. Opendoor responded to our request for pest control in the attic with, " this is an upgrade, and they do not do upgrades"! We were astounded! They said their inspection did not reveal any problems so therefore they will not take care of it, as it does not affect the "liveability" of the house! Actually it does. Dead pest carcasses need to be removed as this will attract further pests and could spread diseases! Other repairs were also turned down. They are basically selling an "as is" property with no urge to send in contractors to get repairs done in time for closing. We are sorry that we wasted our time and money on trying to purchase a property from Opendoor.... Never again!!”

Posted 4 years ago

Lorraine, We're sorry to hear about your experience with Opendoor, and if we’ve fallen short of your expectation of us we'd like to look further into it. Please reach out at community@opendoor.com with your best contact information and property address.

Posted 4 years ago

“The only reason there is one star is because there is no option for zero. Opendoor is the worst. This company basically paints the walls and sweep the floor and that is IT! I finally closed on my first home after going back and fourth with them on repairs. There is no one local from the company to actually monitors the "repairs" going on. There were empty bottles of vodka and beer cans left inside and out by the contractors, broken windows from dropped tools and sheetrock mud slung everywhere but when you are drunk on the job I see why these things happen. Every time a repair was completed I would follow up and check it out and every time it was not complete, halfway done or not even touched. I canceled my first contract do to lack of repairs and I should have kept on walking away. Now, I have been in the home for one month and am facing thousand of dollars worth of repairs and not just cosmetic repairs which I was expecting. I would never buy an Opendoor home again.”

Posted 4 years ago

Kayla, We're sorry for any frustration caused and want to make it better. Please reach out at community@opendoor.com so we can look into this. Thanks for your patience!

Posted 4 years ago

“Bought a house from open door purchased on December 14th moved in on December 27 on December 31 the sewer backed up sewer water all over the 2 bathrooms. There was roots from a tree out front we had to cut the tree down remove the stump and new sewer line. So the cost is over $11,000.00. We are not wealthy people yes you do have the buy back but lot of factors that won't work for us. We have spoken to people in your company there so sorry but nothing they can do. This was a VA loan and I guarantee that I will recommend anyone not to deal with Open Door.”

Posted 4 years ago

Thanks for letting us know about this Paul. This is not the experience we strive to deliver at Opendoor. Please reach out at community@opendoor.com with your property address so we can look into this matter!

Posted 4 years ago

“My girlfriend bought a house through Open Door , and I will say that the process was extremely easy. Except for the fact that they kept changing her closing date and said someone would come to her, and then they emailed everything and wanted everything done by the end of the day, the rest was pretty easy. That's all I can say, the process was fairly easy but they come across as really unorganized. And on top of that, buyer beware of the company that they hire to do any changes, remodels or renovations. The company that did her house basically did a shoddy job of putting new flooring down, the cabinets were not supported as we eventually found out, they painted over rotting wood on the outside. Basically they will come in and paint over anything and everything and put cheap flooring and carpet down while doing a really crappy job and then up the price of the house to the premium dollar. When she called to complain about certain things,, they offered her a $150 credit, that was quite laughable, but she liked the house, it was indeed cute and I own my own home maintenance business and told her I could do her no good job I'm getting the house where she wanted it. Moral of the story, pay attention unless you want to put a lot of extra money into the house on top of what you paid for it, unless you can do the work yourself, because they obviously don't care about what they're actually selling you. Not a good way to maintain a reputation”

Posted 4 years ago

Scott, Thanks for taking the time to share your feedback with us. If you would like please email community@opendoor.com with more information about your experience and the property address so we can better understand how our teams can improve.

Posted 4 years ago

“Most of the selling process was pretty good. UNTIL we needed the bottom line for our closing. They deducted for a new fence, new sliding glass door and foundation repairs (which we had done a year ago). The house is now on the market for sale through OpenDoor and none of those repairs were done!! We were scammed for thousands of dollars, for sure!!!”

Posted 4 years ago

Thomas, thank you for sharing your feedback with us. We are sorry we didn't meet your expectations and want to look into this. Please reach out at community@opendoor.com with your property address so we can further evaluate this situation.

Posted 4 years ago

“I'm giving a 2 star rating so far because I only started the selling process. I've read the reviews and I gotta say it doesn't make me feel like it's gonna go well. This company comes across as heartless and only about money and not customer service. I hope I'm wrong..”

Posted 4 years ago

Jess, Sorry to hear this, and thanks for taking the time to share your feedback with us. If you would like please email community@opendoor.com with more information about your experience and the property address so we can better understand how our teams can improve.

Posted 4 years ago

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Opendoor is rated 4.4 based on 3,299 reviews