Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,895 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,895 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 18th September 2025

Anonymous

Opodo 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

106

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a car via OPODO at EUROPCAR, and I did not get a car and did not get a refund for a week prepayment (390 EUR). on 20th of September I have booked a car for a week and paid in advance 389.8 EUR. When I came to a register desk my driving license was not accepted and I did not get a car. Worth to mention that my driving license is accepted in other rental companies and I am driving in the country (Germany, Frankfurt) using that document. I had to order another rental car and pay extra. Rental company - EUROPCAR did cancel the order so OPODO was not charged. I asked OPODO for a refund and I was told that it is not possible and I need to open a case (02018814). It's been more than a month and I haven't receive the money and any onswer on my case. If I don't receive an answer, I am going to pass this to my lawyer and ask for refund and for compensation of my extra costs and stress.”

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Posted 3 years ago

“Don't use this site it's a scam! Took my booking, paid for a fully flexible fare and then when I tried to change my return flight couldn't contact them and had to deal with the airline direct. Automatically subscribed to Prime and charged even though I did not consent to it and now cannot cancel as I never actually opened the Prime account!!”

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Posted 3 years ago

“This site is a hustle, keep away. Read the small print!!!”

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Posted 3 years ago

“Didn’t receive confirmation email. Their app said it would check us in automatically. Got to the airport and was told by Ryanair our flight was booked by Opodo illegally, and had to pay £275 to board, and told we will have to pay £275 on the way back. Ryanair said Opodo scammed us so they could take our money; tricking us into thinking we had cheap flights with them. Apparently they have over 30 people a day with the same problem as us. Avoid Opodo!”

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Posted 3 years ago

“Thats a joke of a website Automatically the subscribe u to Prime and charge 74.99€ eventhough you never consent to it and you can not cancel cos u never actually opened the Prime account- and thats the way u can cancel only!!! Thats a rip off and scam”

Helpful Report

Posted 3 years ago

“I've wasted hours over the last seven days trying to get an invoice which shows how much each passenger in my Opodo booking has paid. I requested it through: (1) ticking the invoice box when I booked, (2) managing the booking account, (3) the chat robot, (4) the automated phone line, (5) chatting to human A, who asked me to wait 24 hours, (6) chatting to human B, who asked me to wait 4-5 hours, (7) chatting to human C, who asked me to wait 1-2 hours. None of these had any effect on receiving a basic receipt which I need by tomorrow, and which should have been sent to me by default. Pathetic service, and appalling customer support.”

Opodo 1 star review on 23rd October 2022

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Posted 3 years ago

“After being told by my airline my return flights had been cancelled. My request for a different flight still hasn't been sorted out even though its 6 days later. I would strongly recommend you don't use this company. They simply pay lip service to you. Nothing is done and I'm continually being told to wait another 24 hours. I wish I had seen these reviews before I bought my flights. Seriously I would not even give this company 1 star.”

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Posted 3 years ago

“No tickets received, we was panicking all the way to the airport incase the booking was a scam. Then we were charged a membership fee we had no clue about. Total dishonest, disgrace of a company!”

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Posted 3 years ago

“You charged my credit card and I never received the ticket reservation or any conformation code. You never answered my e-mails. There is not even a customer service that answers calls.”

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Posted 3 years ago

“Please do not buy anything from Opodo. They are charging my card for their Opodo Prime membership, without my consent they have done it automatically. They are a scam and part of a on-line mafia rubbing people.”

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Posted 3 years ago

“I booked a flight with Opodo TWO years ago today 17/10/2020. They cancelled my flight ticket a few days before the flight. After 18 months, they said they would make the payment. I kept chasing them up rather than them contacting me and they would keep claiming that they had paid my account although they hadn't. They then had the audacity to ask me to check my account as if I am not the one with access to my account. They had recorded the wrong account number and the wrong phone number! They would say "We apologize again for the inconvenience this situation," but that apology, that 'sorry' meant nothing to them. TWO YEARS without a dime back. These people NEED to be avoided at all costs.”

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Posted 3 years ago

“The price for the airline ticket was advertised at £258. Went to checkout it increased to £273. Once I put all my details in and hit submit, a box popped up that said: “oops, the airline ticket has increased to £283” I will never use them again.”

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Posted 3 years ago

“Fake. The prime tickets are expensive than the other websites.”

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Posted 3 years ago

“Now waiting nearly 6 months for refund of cancelled flights. Am now posting on all sites to warn people not to touch Opodo. I am constantly in contact and have even contacted their CEO who is totally disinterested. Every correspondence is replied to by a computer generated answer. Someone in there is getting very rich on our money. Isn’t it time this company was stopped from trading”

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Posted 3 years ago

“Online booking forces you to input all details (including payment details), then only tells you *once you click pay now* that oh, the flight is 33% more expensive than advertised. Obviously you cancel and leave the website, never to return, but you know that they now have your email, home address, phone number, bank details etc.”

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Posted 3 years ago

“Opodo is destroying the name of Skyscanner, Please send email to Skyscanner if you have issues with this thief company”

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Posted 3 years ago

“Very bad service, deleted my account, never going back. Long story short, when they make a mistake they will reply to you with this "We apologize again for the inconvenience this situation, which is beyond our control, has caused and we remain at your disposal should you require any further assistance." Whenever you write them back they will just copy past this msg to you.”

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Posted 3 years ago

“Thieves,thieves, thieves, getting promises of refund for past 3 weeks nothing, as per agent they will refund only 1% of my money. They even refused to show me letter from airline”

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Posted 3 years ago

“Biggest scamming company out there. NO JOKE, AVOID THIS COMPANY AT ALL COSTS!!!!! I booked 2 tickets to India at the beginning of 2022 for myself and a friend. Sadly my father-in-law was informed by the hospital that he had terminal cancer and had a short time to live. I contacted Opodo with this news and they showed zero compassion as I had to cancel the flight. Since then he has sadly passed. I have spoken several times on the telephone and via emails, almost 50 to be exact. I paid £400 back to my friend out of my pocket as I felt this wasn't his issue and I hoped like any other travel company, medical records could be provided with the understanding I would get a refund, obviously with admin fee charges. This just hasn't happened. I found the email address of dreams and Opodo CEO, which I have contacted several times with zero replies. Opodo then informed me that I will get a measly £233 refund. Flights to India are now £2000 each and I am currently out of pocket by £800. Today, 27th Sept 2022, Opodo has again informed me that the funds have gone into my bank and it's my bank's fault, not theirs. I checked with the bank and zero funds have gone in. Again after several emails with photographic evidence that funds are not in my bank, Opodo then began informing me that their accounts department has made a mistake and the funds will go into my account on the 10th of October, a month after Opodo was first informed of the family bereavement. This has caused a huge amount of strain on myself and my family. Opodo has also told me to speak directly to the airline. Air France has no direct customer service telephone number and an email was sent without a reply. When I called Opodo once again, the staff asked if I has spoken to Air France, I informed them that I have been trying, and the staff member then replied, I quote, " Ok there is nothing further to discuss, bye, bye" and she hung the phone up on me. I have had to contact a solicitor and look to build a case against Opodo. My true advice is for anyone thinking of booking a trip through this company, think again. Go direct with an airline to save the pain, stress, and upset. For me, this battle continues, and I can see it going on for months, just like the rest of the customers on here having similar issues. Good luck and hope you make the right choice. Date of experience: September 01, 2022”

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Posted 3 years ago

“My flight from Larnaca Cyprus to the UK booked via Opodo was cancelled on the 2nd of July! We now have the 2nd of October and BA have informed me that the funds for the tickets have been returned to Opodo but they refuse to refund me. It is infuriating to know that they have basically STOLEN my money and are refusing to return it to me. They are SCAMSTERS never again!!”

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Posted 3 years ago

Opodo is rated 1.0 based on 1,895 reviews