Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,883 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,883 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

Write Your review

Tell us how Opodo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Opodo 1 star review on 18th September 2025

Anonymous

Opodo 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

106

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The airlines changed the date of my inbound (Dec 2021). I decided to not accepted the new date and asked for refund (Oct 21). After 3 months I check with Opodo about the status of my refund. They say no money received from the airline as they can do so according to SEPA regulations. They were supposed to give me an update within a short time lapse. No update. 6 months later I check again. Same story: the airline did not pay your refund dear customer... so we cannot give you your refund. In 72h we will let you know. No follow up. Today, 11 months later I have asked about the refund. Opodo said again the airline has not yet refunded the ticket, but they will let me know in 72 hours. I have the impression, of course it is wrong, that they do not want to give this little money back. But it seems a great many people experience the same problem. A mere coincidence? Maybe I should have spent a little bit money more on a ticket from the airline instead of booking through Opodo. Now I would have my money back and spent less money. Lesson learnt: don't book through Opodo. Cheaper is more expensive.”

Helpful Report

Posted 3 years ago

“Australian Customers - Don't use this company, unless you want to lose your money Booked a return flight from Melbourne, Australia to Russia and in February cancelled due to Ukraine- Russian situation and Australian government advice, don't travel to this region. Impossible to contact OPODO and after 7 months no refund or update. After logging a refund claim and waiting 7 months the airline (Emirates) still has not received a request to refund money from OPODO. OPODO status update continues to say - waiting for the airline to refund money after which money will be transferred to the customer.”

Helpful Report

Posted 3 years ago

“SCAM SCAM SCAM!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“I agree with all the negative comments here. We requested a refund for a cancelled flight. It was refused because they said it hadn't been made within 24 hours of the booking. However, we have an email from them confirming they are processing the cancellation. This is dated 20 hours after the booking. We are taking this up with them through legal channels, but we recommend avoiding them at all costs.”

Helpful Report

Posted 3 years ago

“Absolute Rouges! Try canceling your membership. Not possible until after they take the next annual payment!! Steer clear of this bunch of cowboys”

Helpful Report

Posted 3 years ago

“Opodo is the worst company on earth don’t ever use them they are scam thief and they don’t take responsibility of their actions we pl never take or recommend them before and waiting for my refund”

Helpful Report

Posted 3 years ago

“I have purchased a flight from this website with a Travel Cancellation Insurance. The flight was cancelled and when I wanted to claim the insurance, they've said that I am not insured. A totally scam website ! Do not trust it!”

Helpful Report

Posted 3 years ago

“You guys are terrible.Just a scam company ripping people off.First time using you guys and last time.Will never ever make that mistake again nor recommend to anyone.”

Helpful Report

Posted 3 years ago

“A very bad company most of the customer service team do their best to help but the company seems very dodgy and unreliable.”

Helpful Report

Posted 3 years ago

“This is scum company please don’t book and don’t loose your money. My return flight has bern cancel by airline and I have no money from there and there is no more return flight for that day but they won’t refund my departure flight becausr it’s book from different airlines!! Even though I book through them . I lost my money and no one helped”

Helpful Report

Posted 3 years ago

“OPODO is a scam website. DO NOT EVER USE OPODO. I have been ripped off by them and they owe me hundreds of pounds. I have explained to them what happened and they don’t even take the time to read my emails they just occasionally send a response that there is nothing they can do about it.”

Helpful Report

Posted 3 years ago

“Beware of the flexible flights policy, it is a scam”

Helpful Report

Posted 3 years ago

“if some one take your money without your consent its steeling that's what opoodo did just made me member in prime and charged me 60 pounds without my knowledge shame on you”

Helpful Report

Posted 3 years ago

“Fraud all the agents lives in India no experience or can’t speak English.. don’t trust online services 020 3820 5361 I used this number and paid 600£ they took my money but didn’t reply anything after taken the money.fraud n they can’t speak English.never ever use online goggle service”

Helpful Report

Posted 3 years ago

“Scam website. Do not book flights with them. Will make you so angry and waste your time. minus 5 stars.”

Helpful Report

Posted 3 years ago

“We bought the tickets with the guarantee of resignation without a reason Number of reservation 9223601209. We did everything as it was said so we contacted the airline directly we got the confirmation of cancellation and nothing happened. in the application despite exchanging a lot of messages with Bots everything remained without any changes. NIGHTMARE. To get the refund we should buy additionally access to a human helpline. Next experience for another flight which we bought we got the boarding passes 8 hours before the flight although the airline, Rynaire in this case, opened the check-in 24 hours before the flight. we did it on our own as in the Opodo app there was info that they are waiting for the check-in...”

Helpful Report

Posted 3 years ago

“Booked a flight to Manchester within hours Opodo notified the flight was cancelled. Airline confirm the flight was cancelled at time of booking and no money changed hands yet 9 months later Opodo will only say they have requested a refund and I get no further”

Helpful Report

Posted 3 years ago

“looks like OPODO/EDREAMS have finely been seen to be a complete scam company just tell as many people as you can about this scam and help other people not to be scammed we have to STOP this scam i have lost money just like a lot of other people please tell as many people as you can on all social media newspapers anything we have to STOP this scam company thanks to this site we have exposed this scam OPODO ARE SCAMMERS THIEVEVS LIERS AND PURE SCUM NEVER EVER USE THEM”

Helpful Report

Posted 3 years ago

“RIP OFF COMPANY. My husband booked a flight to New York in May. To travel o 16.07.22. He was debited the same way and sent his eticket. On getting to the AIRLINGUS check in desk he was told his ticket wasnt valid. After many calls to Opodo he was unable to talk to anyone because he had no booking ref no. Airlingus informed him that Opodo had ignored their emails and his ticket had been cancelled because Opodo hadnt paid for the flight. After sending endless emails he was promised a refund within 4/5 wirking days. This never happened. My husbands bank has refunded him but they are still chasing Opodo for a refund. There have been no exlanations or apologies from this company. My husband has wasted his holiday and no chance of getting more time off work. DO NOT USE THIS COMPANY”

Helpful Report

Posted 3 years ago

“FRAUD WEBSITE, CHARGED ME EXTRA THAN WHAT SHOWN ON WEBSITE, AND THEY DONT WANT TO REFUND, THEY DONT WANT TO CALL NOTHING. FRAUD. LEGAL ACTION SHOULD BE TAKEN AGAINST THESE BASTARDS.”

Helpful Report

Posted 3 years ago

Opodo is rated 1.0 based on 1,883 reviews