Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,896 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,896 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 18th September 2025

Anonymous

Opodo 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Opodo booked successfully airline tickets but send me the cancellation. To get refund force me to contact airline customer service to cancel the booking. Extremely unreliable company with a unreliable software and customer management service.”

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Posted 5 years ago

“Terrible customer service - they advised me of cancelled flight four weeks ago but no refund. Customer service department keep you hanging on for ages - never resolve the issue - I would advise don’t use them.... all reviews are poor”

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Posted 5 years ago

“Watch out with their "Flexible Travel Dates" insurance - this is not at an insurance, it is an unregistered and unauthorized product, and absolutely delivers no value at all. It is just an "administration fee".”

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Posted 5 years ago

“The worst airline ticket company I have ever used. Their "customer service" is a joke and I actually think they may be crooks dressed as travel agents. DO NOT USE.”

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Posted 5 years ago

“DO NOT USE IT!!!! They are completely unprofessional. I use it to book a ticket. My flight got canceled and even though they received the money,Opodo didn't contact me or refund me. I tried for 2 months to get my money back, after the 4th or 5th mail they stopped answering to my mails altogether.Thank God I have used paypal to pay them and I managed to get the refund through them.I received the money from PayPal in November.. Opodo still haven't contacted me about that but they still sent me promotional emails.. Like there is ever a chance to use them again.. It's been 5 months and there wasn't been any reply. Extremely unprofessional”

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Posted 5 years ago

“Opodo are just horrible - after I booked a flight they kept my request on hold sending the day after an email asking for higher price. The email also said that the purchase hasn't adn won't be complete until I agree to that higher price. And since I didn't want to agree to that blackmail, I went straight away to the airline website and purchased a ticket. But then the day after Opodo came back and said they processed the transaction taking away money from my credit card. And all that without myself authorising it! You fraudsters!”

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Posted 5 years ago

“Never book via Opodo .. they cancelled my first flight and asked me to call them , i did so and got told that my query is not urgent as the flight is in 4 months time even though they asked me to call them .. called them again after they promised to call back in 24 hours and didnt , to be told by the representative i am not a priority , then was expected to fly a day earlier but still catch the same flight which would result in a 13 hour wait in the airport .. after refusing this as it was them who cancelled the flight spoke to another representative around 5 days later who gave me a whole new flight plan which worked out better to then receive another email where i was then told the flights were not confirmed and they had only emailed the airline even though they had told me i will receive confirmation within 72 hours .. worst customer service ever , been getting the run around from one customer service agent to the next and nothing being actually sorted .. AVOID OPODO ALTOGETHER AND BOOK VIA OTHER MORE TRUSTWORTHY TRAVEL AGENCIES .. how they have 5 star ratings i have no idea i can only assume they have written those themselves or paid people to write fake reviews”

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Posted 5 years ago

“Not a terrible story but annoying and a sign of the type of business that Opodo run. Ryanair refunded £13 because my son does not have to pay the air taxes but Opodo are not giving me the money. I wonder how much money they make by simply not passing on the refunds...”

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Posted 5 years ago

“Opodo is an awful company. If you have a problem they don't do anything to help you out. Customer service is like talking to a robot with a default messages. The website crash when I was doing a booking they charge me twice and they don't respond e-mail either. In the end I called the hotel and they told me I had a double booking but Opodo was inform and they did a refund but the refund hasn't been pay ban into my bank account. I will never use this website again”

Helpful Report

Posted 5 years ago

“Don’t book with Opodo! I booked a flight and Hotel to Istanbul. Hotel was confirmed but not the flights. I chatted with the support 12 hours before departure. They told me not to worry and to wait another two hours. Two hours, 4 hours, 6 hours the same story: „Trust us your flight will be confirmed shortly.“ 4 hours before departure, sorry we can’t confirm your flight we will refund me. They only refund the flights not the hotel and not the ground transportation! Luckily, I managed to book the same flight directly with the airline, 3 hours before departure for the same price! I have no idea why opodo couldn’t do that, I assume they simply never tried!”

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Posted 5 years ago

“Absolute shocking service completely ballsed up my flight then lied to by staff in India on hold twice for hours avoid like the plague Booking request in process (reference: 4933744373)”

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Posted 5 years ago

“KEEP CLEAR!they sell flights they don't have and then try and blackmail you into paying more for another flight,which is cheaper elswhere never use the word' cancel' or you will get charged and don't hold your breath for the return of your money you'll have to fight for it”

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Posted 5 years ago

“Please DO NOT use Opodo Please DO NOT use Opodo. they are deliberately evasive and unhelpful. Our flights were with Thomas Cook and were cancelled - we received no message from Opodo to say this was the case. When I called to check if the flights were ok- I was told everything was ok. It was only when I mentioned that I was worried that they were cancelled I was told 'oh, yes thats right, your flights are now invalid- you need to rebook'. We are now trying to get a letter from Opodo to say that they will not be issuing a refund. We need a letter to try to claim back from our credit card company, but Opodo will not give us the letter. They say they are waiting to hear back from Thomas Cook. Asked to speak to a supervisor - told we have to wait 50 mins. Left exasperated and extremely disappointed.”

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Posted 5 years ago

“I cancelled my booking within the 7-hour free-cancellation period that my flight had when I realized I need a different flight plan. It's possible to do this online, even though Opodo says on some sites that you should call a hotline. Opodo refunded my money to the penny within 3 working days (only downside is that since my account is not in GBP I got screwed on the exchange rate, but that's my bank screwing me, not Opodo). One weird thing is that I still keep getting emails as if my booking was still confirmed and even when I log in to Opodo's site to manage my booking it still appears to be confirmed, only thing indicating a refund is that in the "Billing" section, the mentioned total is "Total: £0.00 Congrats! That's an amazing deal". Aside from this confusion, really good service.”

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Posted 5 years ago

“Completely unprofessional, I will never use their services again and I will advise everyone to avoid them. They had cancelled my flight 2 months ago, they rebooked it for a different time and it was practically impossible to reach them to change it to something that suited my plans. I called them twice, every time the answer was, you will be contacted in 48hours to be assisted with a new ticket. I have complained about it and it has been 2 months of them ignoring me. The only way of communicating with them is through facebook messenger where the last 3 times I have been given the same answer: |wait for 24h to be "called/contacted". And of course " don't worry" which has absolutely 0 value in a B2C discussion. Please avoid them at all costs! Thanks, R”

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Posted 5 years ago

“I booked a return flight, Manchester to Aberdeen. The same day I received an email saying the outward leg was cancelled. I telephoned to cancel the whole trip but was told I wouldn't get a refund. The call centre (India, I think) was atrocious, kept me hanging on the phone for 45 minutes altogether before they told me it would be £96 to book the same 3 seats on the same plane that was cancelled. I declined the offer and rebooked with Expedia. No problem, instantly confirmed and saved £60. Opodo are useless and they will keep my money for 7-10 days! They should wait for confirmation before taking payment. Furious!”

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Posted 5 years ago

“I had the misfortune to contact the Opodo Call Centre to modify my flight arrangements recently. The person who answered my call did not satisfy my expectation of politeness and I found it difficult to hear him above the overheard shouting and noise in the background from other members of staff. Clearly Management supervision is either lackadaisical or lacking altogether. Whatever the reason, it gave an amateurish impression which Opodo needs to address if it wishes to retain Customer loyalty. I was placed on lengthy hold on two occasions and my enquiry was a basic matter. Heaven help anyone who has a difficult enquiry. Opodo needs to up it’s game significantly by ensuring staff receive adequate training in systems operation and Customer interaction.”

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Posted 5 years ago

“during booking the site crashed and I didn't receive a final confirmation on the screen. So I thought that I had not booked anything. Booked using different website only to find OPODO have charged me even I had not received a confirmation. Customer services are rude and made me wait for an hour before I got fed up. DO NOT USE THEM. I hope this helps someone.”

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Posted 5 years ago

“Avoid Avoid Avoid..... absolutely shocking, booked online but got no email confirmation of booking so contacted them only to find out the money had been taking out of my account without flight being confirmed then to be told flight is not booked and they will refund the money within 48-72 hrs. I needed to book a flight for my son ASAP due to family emergency. So basically they stole money from my account with no flight booked, I am hoping to god the money is refunded and have been scammed out of over €500....shocking company”

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Posted 5 years ago

“Operation is a scam sadly. They try and resell add ons that are part of the airfare. Final price is always different and they are still covering up credit card fee charges. One to avoid”

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Posted 5 years ago

Opodo is rated 1.0 based on 1,896 reviews