Name: Opodo
Address: -, - -, London
Rating: 1.04

“Completely unprofessional, I will never use their services again and I will advise everyone to avoid them. They had cancelled my flight 2 months ago, they rebooked it for a different time and it was practically impossible to reach them to change it to something that suited my plans. I called them twice, every time the answer was, you will be contacted in 48hours to be assisted with a new ticket. I have complained about it and it has been 2 months of them ignoring me. The only way of communicating with them is through facebook messenger where the last 3 times I have been given the same answer: |wait for 24h to be "called/contacted". And of course " don't worry" which has absolutely 0 value in a B2C discussion. Please avoid them at all costs! Thanks, R”

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Posted 5 years ago

“I booked a return flight, Manchester to Aberdeen. The same day I received an email saying the outward leg was cancelled. I telephoned to cancel the whole trip but was told I wouldn't get a refund. The call centre (India, I think) was atrocious, kept me hanging on the phone for 45 minutes altogether before they told me it would be £96 to book the same 3 seats on the same plane that was cancelled. I declined the offer and rebooked with Expedia. No problem, instantly confirmed and saved £60. Opodo are useless and they will keep my money for 7-10 days! They should wait for confirmation before taking payment. Furious!”

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Posted 5 years ago

“I had the misfortune to contact the Opodo Call Centre to modify my flight arrangements recently. The person who answered my call did not satisfy my expectation of politeness and I found it difficult to hear him above the overheard shouting and noise in the background from other members of staff. Clearly Management supervision is either lackadaisical or lacking altogether. Whatever the reason, it gave an amateurish impression which Opodo needs to address if it wishes to retain Customer loyalty. I was placed on lengthy hold on two occasions and my enquiry was a basic matter. Heaven help anyone who has a difficult enquiry. Opodo needs to up it’s game significantly by ensuring staff receive adequate training in systems operation and Customer interaction.”

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Posted 5 years ago

“during booking the site crashed and I didn't receive a final confirmation on the screen. So I thought that I had not booked anything. Booked using different website only to find OPODO have charged me even I had not received a confirmation. Customer services are rude and made me wait for an hour before I got fed up. DO NOT USE THEM. I hope this helps someone.”

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Posted 5 years ago

“Avoid Avoid Avoid..... absolutely shocking, booked online but got no email confirmation of booking so contacted them only to find out the money had been taking out of my account without flight being confirmed then to be told flight is not booked and they will refund the money within 48-72 hrs. I needed to book a flight for my son ASAP due to family emergency. So basically they stole money from my account with no flight booked, I am hoping to god the money is refunded and have been scammed out of over €500....shocking company”

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Posted 5 years ago

“Operation is a scam sadly. They try and resell add ons that are part of the airfare. Final price is always different and they are still covering up credit card fee charges. One to avoid”

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Posted 5 years ago

“Scam fraud liars”

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Posted 5 years ago

“You MUST AVOID to use this online agent. The support centre constantly provides different information and try ti rip you off. Ill NEVER EVER use this again in my life.”

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Posted 5 years ago

“Don’t buy from them. I booked tickets by the help of the support and they wrote a wrong name on the ticket. Solving the problem is very frustrating the support isn’t helpful with solving the problem at all. They made a mistake and I don’t have my money nor my tickets!! They lied to me that they guarantee the refund in 2 days. Now it’s not possible and no one answers me to the point. What is your Opodo company’s policy for not completing their guarantees?”

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Posted 5 years ago

“i booked flights to Spain, they emailed me a week later to say BA has cancelled flights and airline will issue refund but they will deduct £50 for handling?! and i had a cancellation policy as well!! worst service ever!!!”

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Posted 5 years ago

“I booked flight ticket from Cairo to Abu Dhabi with additional 23 kg luggage (1 piece), during check in at the airport I was surprised that it is only 10 kg of luggage not 23 kg as i purchased from your website. my elderly mother had to wait for about an hour to pay for the extra weight which i already paid for !! it was very bad experience and I don't recommend any one to book though them”

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Posted 5 years ago

“After countless tiring phone calls I've given up on this company. The airline issues the refund and Opodo have tried all the dirty tricks imaginable to keep the refund themself. The customer service is (and I know this is a bold statement to make) the worst I have ever experienced. They simply don't care. I was lied to multiple times regarding call backs and receiving emails within 10 days. Their tactic is to avoid customer issues and hope that the issue goes away or the customer forgets about it. Good luck trying to speak to the call centre agents. I tried multiple times and was unable to get an intellectual response at all. Perhaps I was actually speaking to a robot on the sub-continent. Of course the call centre is not in the UK, the UK number is routed elsewhere. Impossible to get a refund. When you give these guys money, be aware that the money is gone. Regardless of the level of service received, or if any service at all is received, you will certainly not see your money again. Recommended to avoid this company at all costs.”

Helpful Report

Posted 5 years ago

“After countless tiring phone calls I've given up on this company. The airline issues the refund and Opodo have tried all the dirty tricks imaginable to keep the refund themself. The customer service is (and I know this is a bold statement to make) the worst I have ever experienced. They simply don't care. I was lied to multiple times regarding call backs and receiving emails within 10 days. Their tactic is to avoid customer issues and hope that the issue goes away or the customer forgets about it. Good luck trying to speak to the call centre agents. I tried multiple times and was unable to get an intellectual response at all. Perhaps I was actually speaking to a robot on the sub-continent. Of course the call centre is not in the UK, the UK number is routed elsewhere. Impossible to get a refund. When you give these guys money, be aware that the money is gone. Regardless of the level of service received, or if any service at all is received, you will certainly not see your money again. Recommended to avoid this company at all costs.”

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Posted 5 years ago

“Shambles! I tried booking some flights on the 4th December I was stuck on the loading screen for 20 mins (Terrible User experience). I got a text confirmation next day saying it was booked but when I checked, two flights went through and one didn't. They made no effort to tell me my booking had failed and the funds were deducted on the 6th December. I tried calling over the few days could not get through until the 9th December where I was told they will rebook the first flight which did not go through and fully assured me this will be resolved. So I happily waited two days with no confirmation and guess what I was charged again for a booking this time but no confirmation of any flights. SO I tried contacting them yet again only getting through on 13th December where they said they cant do anything for me and that I would need to rebook my first flights and pay the difference. I am still waiting to get this resolved and not heard anything back. I feel as if they have not shown any care and have not promised me the flights I had paid for. I have been overcharged and there is no accountability or point of contact to resolve, hence the long rant. Hope this gets resolved and please improve your customer service, the people are not very helpful.”

Helpful Report

Posted 5 years ago

“Shambles! I tried booking some flights on the 4th December I was stuck on the loading screen for 20 mins (Terrible User experience). I got a text confirmation next day saying it was booked but when I checked, two flights went through and one didn't. They made no effort to tell me my booking had failed and the funds were deducted on the 6th December. I tried calling over the few days could not get through until the 9th December where I was told they will rebook the first flight which did not go through and fully assured me this will be resolved. So I happily waited two days with no confirmation and guess what I was charged again for a booking this time but no confirmation of any flights. SO I tried contacting them yet again only getting through on 13th December where they said they cant do anything for me and that I would need to rebook my first flights and pay the difference. I am still waiting to get this resolved and not heard anything back. I feel as if they have not shown any care and have not promised me the flights I had paid for. I have been overcharged and there is no accountability or point of contact to resolve, hence the long rant. Hope this gets resolved and please improve your customer service, the people are not very helpful. They have ruined my Christmas and new year plans, extremely disappointed.”

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Posted 5 years ago

“Shocking service, worst online booking service! Complete scam. Opodo guaranteed that I would be able to travel without my middle name on my ticket, the airline confirmed this was not the case, name changes are free but Opodo would need to change the name on the booking! Opodo couldn’t do that for me, after weeks of going back and forth with Opodo stating I would be able to travel. 48 hours before my flight that stated that they couldn’t guarantee this! I had to cancel my ticket for a partial refund! By the time I rebooked my ticket they had doubled in price”

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Posted 5 years ago

“Please avoid Opodo at all costs. I made a booking and their website said "oops something went wrong" and asked me to try again(a technical issue from opodo) I tried the 2nd time and the 3rd time, and got same error messages. I later realised each time they are responding with error messages, they were taking money from my acc without knowing. They took £209.26 from my card for unconfirmed flight and another £229.93 for a confirmed flight. I called them immediately to refund my £209.26, I was told they will only refund £109 despite the fact the technical error is from their website. I have been chasing them for over 2weeks now, each time spending average of 2hrs on the phone and they keep telling me to wait 24hrs to have my money back. What a Fraud! Stealing by Proxy! Please avoid them if you can”

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Posted 5 years ago

“I would not recommend this company, I would not give this company any stars. I paid £750 for a flight, I had to cancel refund £239. They couldn't transfer for a different flight. Difficult to understand customer service staff. Long wait for customer service. Terrible company.”

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Posted 5 years ago

“Scam company, the absolute worst. Do not use these guys, you will regret it. Trying endlessly to just contact someone to change my flights. Absolutely impossible. Their entire business plan is this: ignore and redirect. Period. They're completely amoral.”

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Posted 5 years ago

“Trying to get a refund since September for a flight the airline cancelled. I’ve now spent more on international calls than the refund. Always told the refund will be with you in 23 hours. Still waiting. Today I was told I might get a refund in 10 days. Terrible service.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Opodo Reviews