Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,841 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,841 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How I wish I'd read the reviews before booking with Opodo. They truly are a bunch of crooks. Booked a flight and hotel with them. The hotel claimed you could cancel right up to 2 days before staying. I had to cancel the trip. Today I find out that I won't receive any money back for the flight and the refund on the hotel will be 23 euros!! Total joke. I raised this with the agent who called me and hesaid that was what I'd get back. I'd booked the hotel for 3 nights!!! They said I get the refund back in 10 days time! I will email the hotel and raise this with them. I doubt I'll even see the 23 euros what an insult. Never ever again. When I've had to cancel train tickets in the past it has never been a problem. Its put me off travelling out of the UK. I'll stick to holidays here.”

Helpful Report

Posted 3 years ago

“Do not book with opodo No accountability from their customers service I paid €1000 more than other European customers there Flight delayed 10 hours 0 accountability Lost one night at hotel No accountability Hôtel not as described ? Not a 5 stars but a 4 ) food very average Not all inclusive Etc etc”

Helpful Report

Posted 3 years ago

“Absolute scam company, paid for one flight, they booked the flight in the wrong direction! Trying to get a refund/compensation but zero luck. Now I have to book the holiday at much higher prices. I've never come across such appalling service before.”

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Posted 3 years ago

“I had travelled a lot, with various airlines and to many countries, but never ever have I encountered such bad service. Paid for my return flights to Bucharest-London, downloaded the Opodo App and received the Confimration for my flights. Requested the boarding passes on the App. Only to arrive at the airport and be told that the check in and boarding passes have not been processed and I have to pay for it in the airport. £71 for 2 people. Called Opodo Customer Services to discuss the matter, only to be told that my return flights HAS NOT BEEN CONFIRMED!!! Therefore, I was in the Londona report waiting for my flight outbound and just been told that I have no way back home! The agent offered to issue a refund...and that was it! DO NOT BOOK WITH OPODO! This company is a scam. I will take this matter further, for sure.”

Helpful Report

Posted 3 years ago

“@opodo your a shameful and cheating company, lying and hiding under a poor Indian call centre. I was told I have an open ticket after cancelling my ticket. Now I’m told it's not valid! Cheat and lying. I will let all my network know.#opodo #turkishairlines #DanaDunne #airlines”

Helpful Report

Posted 3 years ago

“Absolute scam company. They lure you onto their website with cheap prices. Once you have typed in all you passenger data and literally click onto the pay button, a pop-up window appears saying " You are so close... Your flight prices have just increased to X". I have gone through their site multiple times (having a cheap price in my basket to begin with) and I can say with certainty that this has been programmed. Nothing has increased; it's just a tactic to get you onto their site, type in all your data and then purchase the price at a premium because you can't be bothered to go to another website and type in everything again. Everyone on your team who has designed and coded this should be ashamed. You have zero ethics and morale!”

Helpful Report

Posted 3 years ago

“I bought 5 opodo tickets in August 2020 and the flights was canceled and now it's April 2022 and I still haven't received any money back and no other flights”

Helpful Report

Posted 3 years ago

“I don’t recommend!! amateurs, unskilled staff, nothing can be solved either by phone or chat! You are a mess!!!!! My note for you = 1!!! You almost distroy my holiday!!”

Helpful Report

Posted 3 years ago

“Booked a Christmas break with them and paid for Insurance and to be a prime member. They cancelled my outbound flights without authorisation but still charged me for inbound. It’s been 4 months and still no refund even though they promised me the money would be back in my account the next day. I’ve raised it with my bank and the response has been the inbound flight was unaffected. How can we get back if we didn’t even go. The bank has advised me that Opodo continue to take out Opodo prime without consent and they won’t return it so they kindly blocked Opodo to protect my account. I’ve called them today and asked why they are not just simply returning my money. I reckon they may go busy any minute. They are just accumulating funds before they do so please be warned and don’t use them or easyJet for anything.”

Helpful Report

Posted 3 years ago

“OPODO (eDreams) - THE WORST TRAVEL EXPERIENCE EVER!!! Avoid OPODO eDreams at all cost! Yes OPODO have cheap flights but that’s because they book you on 14hr stopovers without telling you then when you try to change the flight ask for an additional £400 per person. Not only that but you will never get anyone helpful on the phone as the OPODO call centre is in India and they read from a script. Further still if OPODO says expect a call back in 24hour, please don’t expect a call back! EVER!! I was expecting a call back a week prior to my trip, I called them daily and every time was told I’d get a callback in 24 hours, it never came. In the end went on my trip and phoned them daily to try to get the flight changed. The trip was ruined by this as I was constantly worrying I would not get home in time and would incur additional travel and stop over costs. Costs I could not afford. OPODO eDreams did not call me back or update my flight to the one I originally booked; with a 50 minute stopover (not 14hours). On the last day of the trip and after 10-20 phone calls I gave up on OPODO which is what they wanted me to do! OPODO eDreams said they were trying to get hold of the airline but in reality were stalling for time so I had to go on the flight they incorrectly booked me on. OPODO are so unwilling to help - they are simply making up the money they missed out on during the covid situation, regardless of the customer experience. In the end I went direct to Austria Airlines who changed the flight without fuss or additional charge within minutes which proves OPODO were lying and unwilling to help from the very beginning. Avoid disappointment, stress and anxierty and leave OPODO well alone!!!!”

Helpful Report

Posted 3 years ago

“Opodo/EDreams is a scam stay away from them once they get your bank card details they come back and take out £59.99 from your account”

Helpful Report

Posted 3 years ago

“Are withholding my refund for over 9 months! My flight got cancelled in July 2021 and I requested a refund. They said it'll take 6 months because of covid and that Qantas was holding my money. I have a family friend who works for Qantas and said they never got the money so Opodo lied. I gave them an ultimatum and they said they will refund in 10 days, I waited 10 days and it never came, contacted them again and they said wait another 10 days. These guys are scammers and will steal your money, avoid like the plague.”

Helpful Report

Posted 3 years ago

“they take my money, not confirm my booking, and everyday they ask me to wait for another day. This is nothing short of a Scam!”

Helpful Report

Posted 3 years ago

“They should be a shamed in f themselves they are fraud after I spoke to customer service to cancel subscription I was online after for 59 minutes no answer!! You can’t cancel online you can’t cancel on app they need to f…. Off”

Helpful Report

Posted 3 years ago

“HOW IS THIS COMPANY STILL IN BUSINESS? i simply booked some flights no problems, unbeknown to me they signed me up to opodo prime and used my debit card details used to book the flights to pay themselves £59.99, the "free trial" ends on the 27th ,i unsubscribe on that day but the payment is taken anyway, i will be taking this much further as to me it is fraud/theft”

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Posted 3 years ago

“Booked with Opodo, they mixed up my flights without telling me. Had the return flight on the day of my flight to the destination. Had to work through customer service for over two hours, ended up getting a refund only and not a new flight. Had to rebook the flight, which was now 30% more expensive, as I booked it a couple days before. Did not receive any compensation.”

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Posted 3 years ago

“OPODO has no customer service. They cash and then cancel the flights but not refund. Opdo is a scam travel agency.”

Helpful Report

Posted 3 years ago

“This company do not even deserve 1 star. Absolutely atrocious customer service. Can never get through on the phone and if you do you wait at least 30 minutes. Their ‘chat channel’ is poor they try to direct you here advising there is no wait when the wait to speak to somebody who isn’t a robot takes just as long as on the phone. Please do not book with this company you will be left disappointed and out of pocket!!”

Helpful Report

Posted 3 years ago

“Waiting still... 2 years on for a refund on an Edinburgh to Belfast return flight for my husband and me. No customer service. No refund.....no future business. Go somewhere else for cheap flights. It is not worth doing business with a dishonest company.”

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Posted 3 years ago

“I've NEVER left a negative review for a company in my life, but thanks to Opodo, they've outdone themselves. The Opodo app is pushed onto you, but it doesn't even let you: * add/change baggage * receive boarding passes * and gives false allocated seating information I used them for booking flights with RyanAir, Opodo customer support basically re-directs you to the airline's website if you ask for changes (luggage), boarding passes etc.. why use their third-party service if you have to do it all manually yourself anyway? For the love of god, do NOT use Opodo, they're a glorified middleman that mismanages your booking's and you'll tear your hair out trying to fix it.”

Helpful Report

Posted 3 years ago

Opodo is rated 1.0 based on 1,841 reviews