Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,896 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,896 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 18th September 2025

Anonymous

Opodo 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They couldn’t organise a picnic”

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Posted 3 years ago

“AVOID AT ALL COSTS!!! My flight got cancelled by the airline and it has been more than 6 months and they haven't send my money back yet. This is ridiculous! NEVER USE OPODO UNLESS YOU LIKE HAVING HEADACHES AND TO WASTE MONEY”

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Posted 3 years ago

“I’ve been trying to get hold of Opodo by email, by the app and by phone and I am having no luck! The telephone messaging service keep saying it doesn’t recognise my reference number, I have tried at least 25 times and no response same goes with the App. I am so upset with their services. I am travelling abroad to support refugees, I have paid for my ticket etc and I cannot afford to lose the payment for the flight, which has been cancelled by the flight company. My good deed is turning into a nightmare!! Can anyone please help, please OPPDO get in touch!! Inayah Sher”

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Posted 3 years ago

“ABSOLUTE SCAMMERS AND LIERS. Be careful when you check in on flights cause you may accidentally sign up for some payment. Here's the scheme they work. Burn in hell, scammers https://www.ombudsstelle.at/aktuelles/probleme-mit-opodo-prime-mitgliedschaft/”

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Posted 3 years ago

“I had booked to go to Los Angeles via British airways, but due to a death abroad I had to cancel my flight. These liars refused to refund my money, even though British Airways said I was eligible for a refund. Opodo are liars and scammers of the highest order. Absolutely don’t give them your money. Worst company ever. I hope they get shut down!”

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Posted 3 years ago

“I ordered 3 tickets. Got to the airport and only had 1 available for my 9 year old son. Marked as a no show. No help from Opodo or Ethiopia airlines. Cant get hold of anybody apart from texting. Insurances mean nothing. Scam with no protection for customers. Useless. The rest of the reviews a 💯 accurate. I should have checked. Not happy as you can see. Sean”

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Posted 3 years ago

“check in on app didn't work”

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Posted 3 years ago

“OPODO SUCKS!!!!!!!!!!!!! Do not use this company they are so bad on so many levels. liars and really bad communication”

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Posted 3 years ago

“Opodo is a company which steals your money. I booked a ticket through them and gave me the booking reference with confirmation on the ticket. The next day I called the travel agency for the flight, they informed me that the ticket is cancelled. I didn't cancel the ticket at all. On Opodo website, it shows that the booking is confirmed, but on the original website of the flight, it shows there is no booking as it is cancelled.”

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Posted 3 years ago

“2020 I booked a 1st class flight from Paris to São Paulo which was cacelled by the airline. The airline refunded to Opodo. But Opodo does not refund to me. :-(”

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Posted 3 years ago

“The Turkish airlines canceled all flights to Ukraine and granted full ticket refund to all passengers but Opodo ignores my right to get a refund. This company makes money on people suffering from war!!!”

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Posted 3 years ago

“Terrible service. Not only the website is a mess, but they automatically sign up for subscriptions and take 59 euros from your account, and then never answer when being asked for refunds or communication. Also there is no way to cancel stuff on your own, you always have to CALL. and they never answer. Terrible way to do business in 2022.. They also offer discount codes that never work lol. the whole thing is just a scam. don't book via them, its honestly terrible”

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Posted 3 years ago

“Absolutely awful, we cancelled our opodo prime and not only did we still get charged. They changed us twice, when we explain on the phone that they don't want talk once you tell them the situation. Trying to steal as much as they can.”

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Posted 3 years ago

“Unproffesional, also lyers”

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Posted 3 years ago

“Worst experience ever! Save yourself stress do not book with these clowns who nearly missed my flight. They state they will automatically check you in through their app as could not get online, the check-in form was glitchy. When I got to the airport my return flight was checked in but going was not. The airport staff told me Opodo are the worst they do it all the time. Had to pay £68.00 to check as Opodo clowns did not do it through their terrible app. Opodo booking reference: 9248359333”

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Posted 3 years ago

“Didn't realised I signed up for a subscription! Now they've taken 59.99 from my account!! I have emailed them and asked to cancel this subscription that I didn't even realise I'd signed up for! Rip off. Do.not.use”

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Posted 3 years ago

“I have now sought to use flight credit with Etihad via Opodo in excess of 20 times. Each time I have been told to wait for 72 hours whilst the booking request is “escalated”. I have never once heard back from anyone which means I have to call again. This is incredibly frustrating. Each time I speak to someone different, they say exactly the same thing and I am yet to speak to anyone who communicates with any honesty. I am never put through to the complaints department when I request to complain. I will NEVER use this organisation again and implore others to avoid at all costs.”

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Posted 3 years ago

“Don't use Opodo. They are liars and robbers. They refuse to reimburse me for a ticket for a flight that was canceled by the airline company. The airline company has reimbursed me. At first, Opodo said it would reimburse me. But nothing happened. For more than 2 years, I spent hours on the phone with their customer service. Each time they gave me a different excuse for why they had not yet reimbursed me. Each time they said that they will fix it and call me the next day. I never receive a callback. I have called them, emailed them, contacted them through social media, and even contacted their CEO directly. Each time, the same story. Now they tell me they can reimburse me because it has been too long. They are not trustworthy!”

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Posted 3 years ago

“horrible services in refunding and answering emails and phone calls.”

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Posted 3 years ago

“Péssimo Serviço e atendimento! Além de não se responsabilizarem pelo reembolso dos tickets! Só enrolam o cliente! Não recomendo!”

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Posted 3 years ago

Opodo is rated 1.0 based on 1,896 reviews