ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,205 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a coat and battery. The battery seems to have issues holding a charge. The new coat is only wearable for about 40 min. I wrote customer service as I did not want to leave a bad review without working with your company first. I received a response asking for some info and the note: Once we have these details, your case will be transferred to a human agent for further review and support. I provided the requested info. However, no one has reached out. I'm disappointed in the coat and the customer service. I have heated gloves from another company that are years old and still work great. I was hoping this the Ororo heated coat would be good as well. How frustating.”

Helpful Report

Posted 8 months ago

Hi Linda, thank you for taking the time to share your experience. We’re really sorry to hear about the frustration this has caused, especially since you reached out to customer service in good faith before leaving a review. We understand how disappointing it is when the battery doesn’t perform as expected and when follow-up takes longer than anticipated. Our customer service team is actively reviewing cases like this, and a human agent will follow up to continue assisting you. We truly appreciate your patience. Thank you for letting us know.

Posted 8 months ago

“I love their products! We have a carriage business and I am often ask about my heated vest. I tell everyone these are the best! Highly recommended”

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Posted 8 months ago

“The heated vest is a perfect gift! Great value for money! I bought this same vest as a gift for my girlfriend six years ago because she’s always cold working inside the hospital. She’s loved it ever since. Many of her colleagues, doctors, and co-workers have bought them as well, so much that she says she should get commission. Lol These heated vests last the test of time. The only reason I purchased another one is that my girlfriend wanted a different color. I’ve bought a vest for all the ladies in my family a few years ago. Everyone loves them!”

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Posted 8 months ago

“I’m really enjoying my coat. My only complaint is the fur on the hood. It looks very very cheap and really brings down the appearance of the coat. Fortunately I replaced it with a much nicer rim. Overall though the coat is very warm and looks nice.”

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Posted 8 months ago

“Thank you to keep informed about the cancellation!”

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Posted 8 months ago

“I bought the heated vest for my Husband for Christmas. Joe loves the vest and used it in Colorado while visiting my daughter and son-in-law. The vest will get used all the time since my husband own's a contruction company. Thank you for your product.”

Helpful Report

Posted 8 months ago

“I have a problem with the sizing and have left a message to call me. They have not called me back. I emailed you and got a stock response about how to return. I think you have a good product but terrible customer service. Please call me 425-241-2562”

Helpful Report

Posted 8 months ago

Hi Patti, thank you for sharing your concerns. We’re sorry for the frustration this has caused. Our customer service team is actively following up on your message and will be reaching out to assist you. Please keep an eye on your email for a response, as they’ll continue the conversation there to help address the sizing issue. We appreciate your patience and the opportunity to make this right. Thanks for understanding.

Posted 8 months ago

“My husband really likes the heated vest . It’s a little cool inside the place he works and the vest keeps him warm.”

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Posted 8 months ago

“We are unable to trythe product. I ordered this for a Christmas present. It is the wrong size and is not returnable due to it being a "final" sale. There should be some sort of alert when checking out that the item cant ber returned. I would not have oredered it if I had known it couldnt be returned.”

Helpful Report

Posted 8 months ago

Hi Kenneth, thank you for sharing your feedback. We’re sorry to hear about your experience, especially since the item was purchased as a Christmas gift and you weren’t able to try it due to the sizing. We understand how frustrating that can be. Items marked as final sale are not eligible for returns or exchanges, and this information is noted on the product page at the time of purchase. That said, we appreciate your suggestion about making this more visible during checkout. Your feedback has been noted and shared with our team as we continue working to improve clarity and the overall shopping experience. Thank you for taking the time to let us know.

Posted 8 months ago

“Great product having no issues. Thanks”

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Posted 8 months ago

“Great support and good advice.”

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Posted 8 months ago

“Product performs as advertised. Good operating instructions. Well pleased so far.”

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Posted 8 months ago

“The products are nice but the order execution is terrible. My wife loves her new vest so that's good. However, in order to track shipping I had to download a new app called Shop (by Shopify) which was annoying. I also ordered a 2nd battery which didn't come and I had to make multiple contact to get it shipped. The first contact was with a bot then a real person but, it took at least 4 back and forth emails. Ordering off of Amazon might have been easier.”

Helpful Report

Posted 8 months ago

“Purchased as a gift for a family member. She was very pleased with it, especially the versatility (can be worn as a vest or as a jacket with detachable sleeves). It fit well also.”

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Posted 8 months ago

“Don’t like the price going up and down. I paid one price for a vest it was to little. I returned it to buy a larger size price had increased by 25%”

Helpful Report

Posted 8 months ago

“I accidently order a battery durning check out, Customer service was great cancel th battery but sent the vest as orginal ordered, I recieved my refund quickly within a few days. I try ordering orther heat vests and jacket, Ororo is the best quality.”

Helpful Report

Posted 8 months ago

“I purchased the heated gloves and I couldn't be happier. They fit perfectly and the controls to turn them on and off are very simple. I plan on using them for snow blowing and other outdoor winter chores.”

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Posted 8 months ago

“Not sure whether this heated vest can be worn with a pacemaker??”

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Posted 8 months ago

“I’ve worn it a few times and I’m very happy with it. I especially like it when I go out for a walk and I don’t wanna wear a bulky coat over my clothing.”

Helpful Report

Posted 8 months ago

“This review focuses on the shipping process and lack of communication—not the product itself, as I still haven’t received it. I placed an order for Glasgow Heated Liner Gloves (Order ORORO#929874) on December 10th, intending to give them as a Christmas gift when my father-in-law was in town. The product was sent to a local courier service in Charlotte, where it sat from December 15th to December 24th. During this time, I tried calling Ororo, but the only option was to leave a voicemail, which was never returned. I also emailed multiple times, but the responses were unhelpful, simply stating arrival dates that never materialized. On December 24th, the tracking website indicated the product was lost and advised me to contact the seller. At no point did Ororo proactively reach out to resolve the issue. I contacted them again that day, providing a screenshot from the courier showing the item was lost, and requested that they send the gift directly to my father-in-law. The replacement product was shipped on December 29th via ground service, with an estimated arrival date of January 3rd. The customer service throughout this process was disappointing—there was no sense of urgency or apology for the inconvenience. At the very least, they could have overnighted the replacement, but instead, they waited an additional four days to ship and chose the slowest method possible. We own other Ororo products and have found them to be good quality, so I’m hoping these gloves will make us forget about this very poor experience with the delivery process.”

Helpful Report

Posted 8 months ago

Hi Todd, thank you for taking the time to share such a detailed account of your experience. We’re truly sorry for the frustration and inconvenience caused by the shipping delays and lack of timely communication—especially since this order was intended as a Christmas gift. We understand how disappointing and stressful that situation must have been. Our customer service team has been following up on this matter, and we appreciate your patience while the replacement was arranged. We’re grateful for your continued support of ororo and for acknowledging the quality of our other products. We sincerely hope that once the gloves arrive, they’ll meet your expectations and help restore your confidence in us. Your feedback regarding the delivery experience has been noted and shared internally as we continue working to improve our processes. Thank you again for bringing this to our attention.

Posted 8 months ago

ororowear.com is rated 4.2 based on 3,205 reviews