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ororowear.com Reviews

4.2 Rating 3,408 Reviews
77 %
of reviewers recommend ororowear.com
4.2
Based on 3,408 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Returns Process
Easy

Write Your review

ororowear.com 4 star review on 9th November 2026
Michelle S
ororowear.com 4 star review on 5th November 2026
Daniel B
ororowear.com 4 star review on 5th November 2026
Daniel B
ororowear.com 5 star review on 24th October 2026
Lisa R
ororowear.com 5 star review on 24th October 2026
Lisa R
ororowear.com 5 star review on 15th October 2026
Candice M
ororowear.com 5 star review on 15th October 2026
Candice M
451
Anonymous
Anonymous  // 01/01/2019
“I've had a great experience with Ororo. I absolutely love my Ororo vest. I wear it practically every day. The quilted vest is just the right weight to wear around the house or under a jacket. It was so worth it to buy the 2nd Ororo battery. This way I'm never without a charged battery!”
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Posted 9 months ago
“Worth the money. Will buy again.”
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Posted 9 months ago
“Ororo was amazingly helpful. The stand behind their product and prompt in helping answer my questions. They obviously have an excellent company culture and give customer service a priority.”
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Posted 9 months ago
“We ordered two items: Women's Heated PrimaLoft® Golf Vest and Women's Heated Dual Control Jacket with 5 Heating Zones (Chest Heating). Vest not working, but jacket is. The new battery will not charge up beyond 1 bar even after 8 hrs. Battery printed spec says it takes 5 volts at 3 amps. Closest adaptar I have is 5 volts at 2.1 amps which worked with other jacket. I have had this happen with a new RC battery where it remained in the manufacturer's shelf too long. They slowly discharge beyond recovery. Will be calling customer service and provide an update to my review.”
Helpful Report
Posted 9 months ago
Hi Joe, thanks for sharing the details of your experience. We understand how frustrating this must be, especially when one item is working as expected while the other isn’t. We appreciate you taking the time to troubleshoot and share your observations. Our customer service team is already following up on this and will assist further to help get things sorted out. Thank you for your patience, and we look forward to your update once everything is resolved.
Posted 9 months ago
“I received a deformed product. I can’t get my arm through the left sleeve. I sent photo images showing how the fabric inside the left arm sleeve is all tangled up. The jacket is unwearable for that reason. Given my demanding work and home life I just don’t have the precious time to go through the trouble to return an unwearable product that the company asked me to. So I guess I will have to eat the cost. Very disappointed!”
Helpful Report
Posted 9 months ago
Hi Sandra, thank you for sharing your experience. We understand how upsetting and frustrating this must be, especially given your busy schedule and the condition the jacket arrived in. Our customer service team has already been involved and is continuing to follow up on this matter. We truly appreciate you bringing this to our attention and are sorry this experience has caused such disappointment.
Posted 9 months ago
“The vest i bought for wife ,she loves it”
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Posted 9 months ago
“Not sure what’s wrong with this company but I’m attempting to make a return of a vest I ordered at Christmas and no one in support is responding to my request nor is the automated return site recognizing my order and email. I’m beginning to think this company is a scam.”
Helpful Report
Posted 9 months ago
Hi Tom, sorry for the delay and for the frustration this has caused. We understand how concerning it can be when you’re trying to make a return and aren’t getting timely responses. The holiday period did lead to a higher volume of requests, which caused some delays. Our customer service team is already following up on your case and working to assist. Thank you for your patience.
Posted 9 months ago
“My wife and I both love our vests. Unfortunately, mine had a very small defect (inside pocket came unstitched). Luke and the Customer Service team were terrific working with me and offering several options. I ended up exchanging it, and am now back in business. I'm pleasantly surprised how much we both wear our vests indoors and outdoors with and without the heat. I highly recommend ororo.”
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Posted 9 months ago
“Advertised reaches 140 degrees . Thermometer says max is 98..”
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Posted 9 months ago
Hi Richard, thanks for sharing your experience. Heating performance can vary depending on factors such as environment, temperature setting, and how the garment is worn. If the results aren’t what you expected, we recommend reaching out to our customer service team so they can help review this with you and assist further. We appreciate you taking the time to let us know.
Posted 9 months ago
“Purchased for my 86 year old father who is ALWAYS cold ! He loves it ! Only issue is that the battery runs out when on high after about 4-5 hours and that the vest did not come with a power charger so I needed to give him my phone charger to use. Had to purchase an extra battery and a charger after the initial purchase .”
Helpful Report
Posted 9 months ago
Hi Susan, thanks for sharing your feedback. We’re so glad to hear your father loves the vest and that it’s helping keep him warm. Battery runtime can vary depending on the heat setting, and higher settings will naturally use more power. To reduce environmental impact, charging adapters aren’t included, and many customers use a compatible phone charger instead. We appreciate your understanding and thank you for taking the time to share your experience. Thanks for your support.
Posted 9 months ago
“Products have a luke warm output at best. Ororo falsely claims items are on sell then mysteriously drops prices lower than the sale right after you buy”
Helpful Report
Posted 9 months ago
Hi there, thanks for sharing your experience. We understand how frustrating this can feel, especially when the warmth didn’t meet your expectations and when pricing changes cause concern. Please note that our pricing may adjust over time due to factors such as market conditions, inventory levels, and promotions. We appreciate your understanding and thank you for taking the time to share your feedback as we continue working to improve both our products and the overall shopping experience.
Posted 9 months ago
“Value for money gear.”
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Posted 9 months ago
“Excellent speedy service. Replied almost instantly to my question.”
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Posted 9 months ago
“Bought for wife how is a figure skating coach that teaches inside and outside. Loved it. Actually had to turn it to medium because so warm.”
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Posted 9 months ago
“We bought the heated jacket with upgraded batteries and arm heat from my wife. She loves it! The batteries last quite a while and only take 2 hours to charge.”
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Posted 9 months ago
“Coat heating only lasted for 1 hour on medium!”
Helpful Report
Posted 9 months ago
Hi Frank, thanks for sharing your experience. We understand how disappointing this can be. Battery runtime can vary depending on usage and conditions, and we recommend reaching out to our customer service team so they can review this with you and help check what’s going on. Thanks for your patience.
Posted 9 months ago
“Purchased an ororo a couple years ago for my daughter. She works nights in horse barns and loves it. She gave me one for Christmas this year and I love it; I got the vest. I then ordered one for my husband and he also loves his; wears it all the time. Thanks for making a great product.”
Helpful Report
Posted 9 months ago
“Well the socks are good. Customer Service not so much. I ordered the socks and used the size chart. The socks were way too big and they are not returnable! This should be in large letters on the ordering page. If you order from Amazon, they are returnable.”
Helpful Report
Posted 9 months ago
Hi there, thanks for sharing your feedback. We understand how frustrating this can be, especially when you followed the size chart and the fit wasn’t what you expected. Due to hygiene reasons, socks are not eligible for return or exchange, and this is noted on the product page. That said, we appreciate your suggestion about making this information more visible and will continue working to improve clarity on our ordering pages. Thank you for your understanding and for taking the time to let us know.
Posted 9 months ago
“Ororo went from the best to the worst in my eyes. First, I had the item shipped one day shipping and of course that never materialized then for the inconvenience they gave me a $10 coupon off from THEIR OWN PRODUCTS ..What an insult. !!! Then the battery was junk so I asked for a new one and they gave me step-by-step instructions on how to reset the battery ,well Im well versed in the “electrical” field, I know a junk battery. now they promised to send me a new battery, but that’s going to take weeks to get here. Just a rotten company to deal with customer service wise. I’ve bought and recommended a lot of products over the last couple years for this company ,never again. I have found better quality at a cheaper price now..”
Helpful Report
Posted 9 months ago
Hi Wayne, thank you for taking the time to share your experience. We understand how frustrating and disappointing this situation has been, especially given your past support and recommendations. Delays, battery concerns, and the overall service experience you described are understandably upsetting. Our customer service team is aware and continuing to follow up to assist as best they can. We truly appreciate you sharing your feedback. Thanks for your patience.
Posted 9 months ago
“Researched on Grok, and provided me Ororo. Worked the first time I tried it and second time it didn't. Sent in a video of why it didn't work. Replaced the jacket and that didn't solve the problem. Then I returned the product. I will never buy another Ororo.”
Helpful Report
Posted 9 months ago
Hi Terry, thanks for sharing your experience. We understand how frustrating this situation has been, especially after multiple attempts to resolve it. Our customer service team has been following up on your case, and we appreciate you taking the time to let us know how this process felt from your side. Thanks for your patience.
Posted 9 months ago
ororowear.com is rated 4.2 based on 3,408 reviews