ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,859 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,859 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pre-purchase advise oj product sizing was helpful, inlcuidng invitation to order two sizes and return the one that didn't fit. Receipt of credit for return took a few days, but all came out well.”

Helpful Report

Posted 3 months ago

“Jacket came with a small battery that will only charge half way..Purpose is to force you to spend $100.00 to buy a standard battery.so you can have a warm jacket. NO MORE.”

Helpful Report

Posted 3 months ago

Hi Larry, thank you for taking the time to share your experience with us. We understand how frustrating this experience must have been and appreciate you taking the time to share your concerns regarding the battery and overall warmth. Perceived warmth and performance can vary depending on environment, activity, and usage. If you believe there may be an issue with the product, we encourage you to submit a troubleshooting request or reach out to our customer support team https://www.ororowear.com/pages/troubleshooting, so they can assist you further. Thanks for your understanding.

Posted 3 months ago

“Great quality and amazing warmth.”

Helpful Report

Posted 3 months ago

“I was blown away that I received not only 1 call from your company but 2 follow-ups to make sure I was happy and that I understood the return policy. TOP NOTCH SERVICE !!!! make me feel EVEN better about buying 9 Vest from you :)”

Helpful Report

Posted 3 months ago

“Horrible!! They sent me the wrong item and have not refunded me!!! Customer service if aweful! They don't respond or solve the issue and now they are trying to steal my money! Criminals!”

Helpful Report

Posted 3 months ago

Hi Shana, thank you for sharing your concerns. We understand how upsetting this situation feels. Refunds are processed once the returned item has been received and confirmed to be in proper working condition, in accordance with our policy. We appreciate your understanding and patience during this process, and thank you for bringing this to our attention.

Posted 3 months ago

“Great gifts as this is easy to get, great price, great packaging, and always a big hit! I have bought many vests and coats from Ororo. Solid company and always a great experience!”

Helpful Report

Posted 3 months ago

“I received tracking that says my (2) items would be delivered by December 3rd. They didn’t arrive as expected. I get a win Wednesday DECEMBER 10, saying on item is no longer available. How is that possible? The color of jacket is also no longer available so I had to choose a different one. I needed expidited shipping and apparently only getting it for one. It took customer service 2 days to get back to me on December 12 and nothing was offered to satisfy my requests. I expected better from yall. For my troubles I expect extra batteries to be send. This is horrible customer service; bait and switch tactics and not listening to your customer. I’ll tell people about this experience.”

Helpful Report

Posted 3 months ago

Hi Mark, thank you for letting us know. We understand how disappointing this must feel and appreciate you taking the time to explain what happened. Our customer service team is currently following up on this and working to assist you. Thank you for your patience.

Posted 3 months ago

“I received a heated vest for Christmas three years ago. Days before my 3 year warranty expired, my vest stopped working and I reached out to support to see if I could fix the issue. They quickly offered to send a new vest and were very thorough with instructions. My new vest works just the same and I wear it almost daily throughout the year - my office is freezing cold, and it's more hands-free than a blanket! I think a heated vest is an ultimate gift to give or get, so I recommend it to everyone.”

Helpful Report

Posted 3 months ago

“Very comfortable, fits well, battery life is good.”

Helpful Report

Posted 3 months ago

“I recd a vest for Christmas last year but didn’t use it last winter. Got it out this fall for Packer games, love it. Ordered one for a relative, same one, but was disappointed not receiving battery charger (mine had one). I did reach out and recd an answer, but was still a bit disappointed. I do like the vest and am happy with it. Great for cold weather”

Helpful Report

Posted 3 months ago

Hi Donna, thank you for sharing your experience with us. We’re glad to hear you’ve been enjoying the vest at Packer games and that it’s been great for cold weather. We understand your disappointment regarding the charger and appreciate your reaching out about it. Thank you for your honest feedback and for your continued support — we truly appreciate it.

Posted 3 months ago

“Bought one for my husband. Saw it, felt and loved it. So I bought myself one. Love the quality of the jacket and the fast shipping. Will buy from this company again.”

Helpful Report

Posted 3 months ago

“First bought the hoodie for my husband through a second party then contacted company directly to buy additional batteries. They are an awesome company fast service great product, and they stand by their items will always buy directly from them.!”

Helpful Report

Posted 3 months ago

“I am”Really enjoying my vest. It is very comfortable and definitely makes a difference and maintaining warmth.. my daughter and my primary care physician both suggested that I get one and I am so happy that I did. The battery seems to take a very long time to charge, but because I have two batteries it is not a problem or I am delighted with my purchase. It was my Christmas present to myself this year.”

Helpful Report

Posted 3 months ago

“Disappointed wrong size needed 5X, I have a vest & love it, wanted one for my husband, please notify if 5X becomes available.”

Helpful Report

Posted 3 months ago

Hi Barb, thank you for your feedback and for your continued support. We’re sorry to hear the size wasn’t what you needed, and we appreciate you letting us know. You can enter your contact information using the “Notify me when available” option on the product page, and we’ll notify you as soon as the 5X is back in stock. Thanks for your patience.

Posted 3 months ago

“Bought these for deer hunting. Charged them up twice for hunting. Twice the battery was dead with in ten min. Likely defective. Will try and return.”

Helpful Report

Posted 3 months ago

“Have not received it yet”

Helpful Report

Posted 3 months ago

Hi Linda, we understand your concern. Our customer service team is currently working on this and will continue to support you throughout the process. Thanks for your patience and understanding.

Posted 3 months ago

“I love the navy blue jacket I ordered. it is very comfortable and the warmth was so good.”

Helpful Report

Posted 3 months ago

“I am pleased with vest however, the battery does not stay charged for long and I received a battery and cord takes over 4 hours to charge the battery and the battery and charger gets really hot”

Helpful Report

Posted 3 months ago

Hi there, thank you for sharing your experience. We’re glad to hear you’re pleased with the vest itself, and we’re sorry that the battery performance and charging experience didn’t meet your expectations. Charging time and heat during charging can vary depending on the power adapter used, but we understand your concern. Your feedback will be shared with our product team as we continue working to improve overall performance. We appreciate you taking the time to let us know.

Posted 3 months ago

“I love my heated vest! It’s great for everyday wear but especially for my 5K’s! Liz”

Helpful Report

Posted 3 months ago

“I never received the 2 items I ordered, something happened where shipping label was created but it was never picked up. Still holding out hope I get it but since I ordered off the clearance and they were two items that were open box I bet they just cancel my order instead of doing right and giving me a brand new item of what I ordered. I reached out to customer service and they got back but after confirming my address I have yet to hear back again. Ive had good experiences in the past but this was not one of them, still hoping they make it right”

Helpful Report

Posted 3 months ago

Hi Anthony, we understand how disappointing this experience has been, especially given your past positive experiences with us. Thank you for letting us know. Our customer service team is actively following up on your order and will continue assisting you. We appreciate your patience and hope to have this resolved soon.

Posted 3 months ago

ororowear.com is rated 4.2 based on 2,859 reviews