ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,864 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vest is very nice and warm without the heat turned on. Very warm with the heat on. Walked today in 30 degree weather with a sweatshirt on over the vest.”

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Posted 3 months ago

“Very happy with the vest and the great customer service!”

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Posted 3 months ago

Hi James, we’re sorry to hear that you haven't received your order yet. It does appear to be in a delivered status. Sometimes this can be due to an incorrect scan by the carrier. In the meantime, we've contacted the carrier and will be investigating on our end. Please reach out if you have any further questions and we’re willing to help. Thanks for your understanding and patience.

Posted 3 months ago

“While it takes a while for the coat to warm up in whole, after wearing for an hour the right arm never warmed.”

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Posted 3 months ago

Hi Sherry, thank you for taking the time to leave a review. We understand your concern regarding the heating in the arm area and appreciate you letting us know. If you need further assistance, please feel free to contact our support team at https://www.ororowear.com/pages/customer-support— they’ll be happy to help look into this with you.

Posted 3 months ago

“Order was shipped with out batteries and charger. Jacket was a birthday gift for my wife she yet to wear the jacket. Batteries and charger supose to arrive today.”

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Posted 3 months ago

Hi Ahmed, thank you for letting us know. We’re very sorry for the inconvenience this has caused, especially since the jacket was intended as a birthday gift. Our customer service team is actively working on your case to help resolve this as quickly as possible. We appreciate your patience and thank you for sharing your experience with us.

Posted 3 months ago

“I absolutely love Ororo products and cannot imagine a New England winter outside. I have horses & dogs and often work outside as a mixed practice vet tech. I now have two heated vests, a heated down coat, a heated regular coat and the socks. I ALMOST got the heated scarf on an outlet sale but it went out of stock before I could make the purchase. I have battered my vests - I have worn them almost every winter day for years now and they hold up quite well. I have one battery that will no longer charge but I'm okay with that. If you are tempted, do yourself a favor and check the heating zones. Get one with the heated area around the neck, body AND pockets! My new one was a sale coat with only heated upper chest and back (I knew there were no heated pockets or neck section) and if I didn't layer it over my vest with the heated multiple zones, I'd be sad! Cannot recommend enough.”

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Posted 3 months ago

“Pre-purchase advise oj product sizing was helpful, inlcuidng invitation to order two sizes and return the one that didn't fit. Receipt of credit for return took a few days, but all came out well.”

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Posted 3 months ago

“Jacket came with a small battery that will only charge half way..Purpose is to force you to spend $100.00 to buy a standard battery.so you can have a warm jacket. NO MORE.”

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Posted 3 months ago

Hi Larry, thank you for taking the time to share your experience with us. We understand how frustrating this experience must have been and appreciate you taking the time to share your concerns regarding the battery and overall warmth. Perceived warmth and performance can vary depending on environment, activity, and usage. If you believe there may be an issue with the product, we encourage you to submit a troubleshooting request or reach out to our customer support team https://www.ororowear.com/pages/troubleshooting, so they can assist you further. Thanks for your understanding.

Posted 3 months ago

“Great quality and amazing warmth.”

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Posted 3 months ago

“I was blown away that I received not only 1 call from your company but 2 follow-ups to make sure I was happy and that I understood the return policy. TOP NOTCH SERVICE !!!! make me feel EVEN better about buying 9 Vest from you :)”

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Posted 3 months ago

“Horrible!! They sent me the wrong item and have not refunded me!!! Customer service if aweful! They don't respond or solve the issue and now they are trying to steal my money! Criminals!”

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Posted 3 months ago

Hi Shana, thank you for sharing your concerns. We understand how upsetting this situation feels. Refunds are processed once the returned item has been received and confirmed to be in proper working condition, in accordance with our policy. We appreciate your understanding and patience during this process, and thank you for bringing this to our attention.

Posted 3 months ago

“Great gifts as this is easy to get, great price, great packaging, and always a big hit! I have bought many vests and coats from Ororo. Solid company and always a great experience!”

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Posted 3 months ago

“I received tracking that says my (2) items would be delivered by December 3rd. They didn’t arrive as expected. I get a win Wednesday DECEMBER 10, saying on item is no longer available. How is that possible? The color of jacket is also no longer available so I had to choose a different one. I needed expidited shipping and apparently only getting it for one. It took customer service 2 days to get back to me on December 12 and nothing was offered to satisfy my requests. I expected better from yall. For my troubles I expect extra batteries to be send. This is horrible customer service; bait and switch tactics and not listening to your customer. I’ll tell people about this experience.”

Helpful Report

Posted 3 months ago

Hi Mark, thank you for letting us know. We understand how disappointing this must feel and appreciate you taking the time to explain what happened. Our customer service team is currently following up on this and working to assist you. Thank you for your patience.

Posted 3 months ago

“I received a heated vest for Christmas three years ago. Days before my 3 year warranty expired, my vest stopped working and I reached out to support to see if I could fix the issue. They quickly offered to send a new vest and were very thorough with instructions. My new vest works just the same and I wear it almost daily throughout the year - my office is freezing cold, and it's more hands-free than a blanket! I think a heated vest is an ultimate gift to give or get, so I recommend it to everyone.”

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Posted 3 months ago

“Very comfortable, fits well, battery life is good.”

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Posted 3 months ago

“I recd a vest for Christmas last year but didn’t use it last winter. Got it out this fall for Packer games, love it. Ordered one for a relative, same one, but was disappointed not receiving battery charger (mine had one). I did reach out and recd an answer, but was still a bit disappointed. I do like the vest and am happy with it. Great for cold weather”

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Posted 3 months ago

Hi Donna, thank you for sharing your experience with us. We’re glad to hear you’ve been enjoying the vest at Packer games and that it’s been great for cold weather. We understand your disappointment regarding the charger and appreciate your reaching out about it. Thank you for your honest feedback and for your continued support — we truly appreciate it.

Posted 3 months ago

“Bought one for my husband. Saw it, felt and loved it. So I bought myself one. Love the quality of the jacket and the fast shipping. Will buy from this company again.”

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Posted 3 months ago

“First bought the hoodie for my husband through a second party then contacted company directly to buy additional batteries. They are an awesome company fast service great product, and they stand by their items will always buy directly from them.!”

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Posted 3 months ago

“I am”Really enjoying my vest. It is very comfortable and definitely makes a difference and maintaining warmth.. my daughter and my primary care physician both suggested that I get one and I am so happy that I did. The battery seems to take a very long time to charge, but because I have two batteries it is not a problem or I am delighted with my purchase. It was my Christmas present to myself this year.”

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Posted 3 months ago

“Disappointed wrong size needed 5X, I have a vest & love it, wanted one for my husband, please notify if 5X becomes available.”

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Posted 3 months ago

Hi Barb, thank you for your feedback and for your continued support. We’re sorry to hear the size wasn’t what you needed, and we appreciate you letting us know. You can enter your contact information using the “Notify me when available” option on the product page, and we’ll notify you as soon as the 5X is back in stock. Thanks for your patience.

Posted 3 months ago

“Bought these for deer hunting. Charged them up twice for hunting. Twice the battery was dead with in ten min. Likely defective. Will try and return.”

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Posted 3 months ago

ororowear.com is rated 4.2 based on 2,864 reviews