ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,154 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,154 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

438

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product performs as advertised. Good operating instructions. Well pleased so far.”

Helpful Report

Posted 7 months ago

“The products are nice but the order execution is terrible. My wife loves her new vest so that's good. However, in order to track shipping I had to download a new app called Shop (by Shopify) which was annoying. I also ordered a 2nd battery which didn't come and I had to make multiple contact to get it shipped. The first contact was with a bot then a real person but, it took at least 4 back and forth emails. Ordering off of Amazon might have been easier.”

Helpful Report

Posted 7 months ago

“Purchased as a gift for a family member. She was very pleased with it, especially the versatility (can be worn as a vest or as a jacket with detachable sleeves). It fit well also.”

Helpful Report

Posted 7 months ago

“Don’t like the price going up and down. I paid one price for a vest it was to little. I returned it to buy a larger size price had increased by 25%”

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Posted 7 months ago

“I accidently order a battery durning check out, Customer service was great cancel th battery but sent the vest as orginal ordered, I recieved my refund quickly within a few days. I try ordering orther heat vests and jacket, Ororo is the best quality.”

Helpful Report

Posted 7 months ago

“I purchased the heated gloves and I couldn't be happier. They fit perfectly and the controls to turn them on and off are very simple. I plan on using them for snow blowing and other outdoor winter chores.”

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Posted 7 months ago

“Not sure whether this heated vest can be worn with a pacemaker??”

Helpful Report

Posted 7 months ago

“I’ve worn it a few times and I’m very happy with it. I especially like it when I go out for a walk and I don’t wanna wear a bulky coat over my clothing.”

Helpful Report

Posted 7 months ago

“This review focuses on the shipping process and lack of communication—not the product itself, as I still haven’t received it. I placed an order for Glasgow Heated Liner Gloves (Order ORORO#929874) on December 10th, intending to give them as a Christmas gift when my father-in-law was in town. The product was sent to a local courier service in Charlotte, where it sat from December 15th to December 24th. During this time, I tried calling Ororo, but the only option was to leave a voicemail, which was never returned. I also emailed multiple times, but the responses were unhelpful, simply stating arrival dates that never materialized. On December 24th, the tracking website indicated the product was lost and advised me to contact the seller. At no point did Ororo proactively reach out to resolve the issue. I contacted them again that day, providing a screenshot from the courier showing the item was lost, and requested that they send the gift directly to my father-in-law. The replacement product was shipped on December 29th via ground service, with an estimated arrival date of January 3rd. The customer service throughout this process was disappointing—there was no sense of urgency or apology for the inconvenience. At the very least, they could have overnighted the replacement, but instead, they waited an additional four days to ship and chose the slowest method possible. We own other Ororo products and have found them to be good quality, so I’m hoping these gloves will make us forget about this very poor experience with the delivery process.”

Helpful Report

Posted 7 months ago

Hi Todd, thank you for taking the time to share such a detailed account of your experience. We’re truly sorry for the frustration and inconvenience caused by the shipping delays and lack of timely communication—especially since this order was intended as a Christmas gift. We understand how disappointing and stressful that situation must have been. Our customer service team has been following up on this matter, and we appreciate your patience while the replacement was arranged. We’re grateful for your continued support of ororo and for acknowledging the quality of our other products. We sincerely hope that once the gloves arrive, they’ll meet your expectations and help restore your confidence in us. Your feedback regarding the delivery experience has been noted and shared internally as we continue working to improve our processes. Thank you again for bringing this to our attention.

Posted 7 months ago

“Very good customer service”

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Posted 7 months ago

“I didn't rate it 5 stars only because the battery was missing when I received the vest. But the customer service was excellent. Very prompt responses to all my questions and they quickly sent a replacement battery.”

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Posted 7 months ago

“Xmass gift. Very well received.”

Helpful Report

Posted 7 months ago

“The paragon coat is disappointing. At 26 degrees and windy the coat does not keep me warm and the wind goes through the coat.”

Helpful Report

Posted 7 months ago

Hi there, thank you for sharing your experience. We’re sorry to hear that the Paragon coat didn’t meet your expectations. Warmth and wind protection can vary depending on factors such as wind intensity, layering underneath, and individual comfort levels. We understand how disappointing it is when a coat doesn’t perform as hoped in those conditions. If you feel the product may not be performing as intended or would like help reviewing your setup, we encourage you to reach out to our customer service team so they can look into this with you. Thanks for your understanding.

Posted 7 months ago

“Upon opening our delivery the coat received was nothing like the picture or description on website. Customer service was quick with a replacement. Good on their end, except, the replacement coat they sent was the exact same wrong one as before. I will be asking for a refund. Not worth my time going through this.”

Helpful Report

Posted 7 months ago

Hi Ryan, thank you for sharing your experience. We’re sorry to hear about the continued frustration and understand how disappointing it is to receive an item that doesn’t match your expectations, especially after already going through a replacement process. Our customer service team is following up to review the situation and assist with next steps. We appreciate you taking the time to let us know how you’re feeling and thank you for your patience while this is addressed.

Posted 7 months ago

“So far the wife loves it, so I am counting it a win! :)”

Helpful Report

Posted 7 months ago

“I love my jacket. The fit is great (need a size larger than you normally get), the warm arms and body are wonderful but the jacket is also warm just by itself.”

Helpful Report

Posted 7 months ago

“Ororowear black heated vest seems a good product. Packed nicely including a separate reusable zippered bag. I purchased the battery also. Both seems to be a good value. I would recommend this seller.”

Helpful Report

Posted 7 months ago

“My husband really says it keeps him warm ! Its a bit snug for the belly line .But I think a XXL would be way to big .Delivery was very good.”

Helpful Report

Posted 7 months ago

“The vest is built very nice. I dont like the snaps on the pockets instead of zippers. The heat is not hot but lukewarm and doesnt las more than an hour. Very Very dissapointed.”

Helpful Report

Posted 7 months ago

Hi Kalyn, thank you for sharing your feedback. We’re glad to hear you feel the vest is well built. We’re sorry that the heating performance and pocket design didn’t meet your expectations. Perceived warmth and battery runtime can vary depending on heat setting, environment, and usage conditions. Your comments about the snaps and heat level have been noted and shared with our team as we continue working to improve our products. We appreciate you taking the time to let us know. Thanks for your understanding.

Posted 7 months ago

“Sizing information on gloves is not very accurate, and there is confusion about batteries because of all the extra "ads" about the various options. Description of the gloves needs to provide more information about the weight of the batteries, which is quite significant and which effects the comfort of the gloves.”

Helpful Report

Posted 7 months ago

Hi Richard, thanks for sharing your experience. We’re sorry to hear about the confusion with sizing information and battery details. Your comments have been noted, and we’ll continue working to improve the clarity of our product descriptions, including providing more helpful information about battery options and weight. If you have any questions or would like help reviewing your specific product, please feel free to contact our customer service team—we’ll be glad to assist.

Posted 7 months ago

ororowear.com is rated 4.2 based on 3,154 reviews