Login
Start Free Trial Are you a business? Click Here

ororowear.com Reviews

4.2 Rating 3,116 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,116 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

Write Your review

ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
I love the fit and the fabric.
Helpful Report
Posted 5 months ago
Bought vest for brother who is end stage renal fail & on dialysis. He loves the vest, easy to wear and charges it himself despite his bipolar, manic depressant condition at age 76. He rides public transit and his vest has made it tolerable. He then crawls in bed with vest when home and warms body back up faster, Thanks so much his godchild suggested your brand as he weather also Janet nelson
Helpful Report
Posted 5 months ago
Bought these for my inlaws who are also complaining of cold and they love them.
Helpful Report
Posted 5 months ago
Terrible! After two weeks of non-informative answers to shipping dates and then notification that it had shipped, it didn't arrive. The answer to my question about it was "it's out of stock" .
Helpful Report
Posted 5 months ago
Wrote 2 inquires bc I spent over $700 & my items were never delivered & I never heard back.
Helpful Report
Posted 5 months ago
Arrived fast and just as expected. Works great. I use it for early morning walks. I get about half way through and I have to turn it off!
Helpful Report
Posted 5 months ago
Works great keeps my buns warm
Helpful Report
Posted 5 months ago
I bought the heated vest as a gift for my son to wear under his Marching Ravens uniform to wear during the long NFL pregame and game performances in the outdoor stadium - outside for over 5 hours including plenty of just standing and sitting The vest kept him warm on the medium and hottest settings on just one battery. I bought an extra one but he did not need it. I only wished I had purchased one sooner
Helpful Report
Posted 5 months ago
I bought these items for my husband’s Christmas gift. This is his review: I wore my new heated vest and choppers to my grandson’s outdoor high school hockey game. The actual temperature was in low 20’s with a below zero windchill. I was toasty in the Ororo clothing, staying outside for the entire two hour game. I’m convinced Ororo is the way to go for Minnesota winters.
Helpful Report
Posted 5 months ago
Love the jacket I bought
Helpful Report
Posted 5 months ago
When a vest, jacket, or other heated item is SOLD with a battery, the charger and cord should be included in the sale. It’s misleading and not made clear that you must make an additional purchase to be able to charge your battery.If you must, build it into the price of the item, you’ll save your customers a great inconvenience and disappointment. I’ve been there.
Helpful Report
Posted 5 months ago
I was very disappointed when my daughter-in-law opened her heated vest that I purchased for her for Christmas to find that you never sent the battery pack that goes with it!
Helpful Report
Posted 5 months ago
Hi Cynthia, thank you for sharing your experience. We’re sorry for the confusion and understand how disappointing that must have felt, especially since this was a Christmas gift. For clarification, the vest you purchased is the apparel-only version, which does not include a battery pack. The battery is sold separately, and this is noted on the product page so customers can choose the option that best fits their needs.Thanks for your understanding!
Posted 5 months ago
Excellent work by a very good staff.
Helpful Report
Posted 5 months ago
Battery life is much shorter than I expected. You have to put the setting to high to feel the heat, and the battery is dead within an hour.
Helpful Report
Posted 5 months ago
Hi Daniel, thank you for sharing your feedback. We’re sorry to hear that the battery life did not meet your expectations. Battery runtime can vary depending on heat setting, environment, and usage, and higher settings will naturally drain the battery more quickly. If you feel the performance is not as expected, please feel free to reach out to our customer service team so we can help review the details and assist further. Thanks for your support.
Posted 5 months ago
My husband seems to like his, my daughter hasn't tried hers yet. My brother has one though and he absolutely loves it.
Helpful Report
Posted 5 months ago
Hi there, thank you for sharing! We’re glad to hear your husband is enjoying his and that your brother loves his as well. We hope your daughter enjoys hers once she’s had a chance to try it. Thank you for taking the time to leave a review and for your support.
Posted 5 months ago
Surprised that the battery that came with the jacket is smaller than the ones that came with the heated vest I purchased last year.
Helpful Report
Posted 5 months ago
Hi Thomas, thank you for sharing your feedback. We understand your surprise regarding the battery size. Battery options can vary by product, and if you’d like help reviewing compatibility or exploring alternatives, we recommend reaching out to our customer service team. They’ll be happy to take a closer look at your specific order and assist you further. Thank you for your support.
Posted 5 months ago
Still waiting for it to arrive. Order awhile ago. Might be summer by the time they arrive
Helpful Report
Posted 5 months ago
Hi Brent, thank you for your feedback. According to our records, the order shows as delivered. If you haven’t received it or are unable to locate the package, please reach out to our customer service team so we can help look into this and assist you further. Thanks for your patience.
Posted 5 months ago
Really nice jacket! Would highly recommend! I bought it as a gift and they love it!
Helpful Report
Posted 5 months ago
Does not hear as well as I expected and instructions fo charging and selecting modes could have been more clear not totally happy considering you’re one of the higher priced companies
Helpful Report
Posted 5 months ago
Hi Dennis, thank you for sharing your feedback. We’re sorry to hear that the instructions were not as clear as expected. For a helpful overview, you can refer to our beginner guide here: https://www.ororowear.com/blogs/story/beginners-guide-to-ororo-heated-apparel You may also find the user manual useful for step-by-step guidance. If anything is still unclear, please feel free to reach out to our customer service team and we’ll be glad to walk you through it. We appreciate you taking the time to let us know.
Posted 5 months ago
Absolutely love my heated socks and gloves! I am ready for my trip February in Wisconsin!
Helpful Report
Posted 5 months ago
ororowear.com is rated 4.2 based on 3,116 reviews