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ororowear.com Reviews

4.2 Rating 3,408 Reviews
77 %
of reviewers recommend ororowear.com
4.2
Based on 3,408 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Returns Process
Easy

Write Your review

ororowear.com 4 star review on 9th November 2026
Michelle S
ororowear.com 5 star review on 24th October 2026
Lisa R
ororowear.com 5 star review on 24th October 2026
Lisa R
ororowear.com 5 star review on 15th October 2026
Candice M
ororowear.com 5 star review on 15th October 2026
Candice M
ororowear.com 5 star review on 1st October 2026
MaKayla C
ororowear.com 5 star review on 17th August 2026
Hannah T
449
Anonymous
Anonymous  // 01/01/2019
“Had to exchange due to size. Process was fine, but slow.”
Helpful Report
Posted 9 months ago
Hi Ronald, thank you for your feedback. Our customer service team is actively working on this, and we appreciate your patience. Thanks again for your understanding.
Posted 9 months ago
“Jacket is fine, but customer service is non-existent. Contacted through their form due to no other means being found. A week later and no response. Received coat for Christmas and wife ordered a size too big. Just wanted to exchange for alternate size. Only options return for exact same (if defective this would work), return for refund or return for store credit. My situation was none of those. I guess I'm stuck with it, fortunately it's a size larger but very disappointed.”
Helpful Report
Posted 9 months ago
Hi there, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry for the experience. Our customer service team is currently following up on your request and will get back to you as soon as possible. Thanks for your patience.
Posted 9 months ago
“I got a heated sweatshirt for Christmas and on January 10 my battery would not charge. Very disappointed with the product.”
Helpful Report
Posted 9 months ago
Hi Tom, thank you for sharing your feedback. We understand how disappointing this can be, and we’re sorry for the trouble. You can also visit our troubleshooting page here: https://www.ororowear.com/pages/troubleshooting If you still need help, please feel free to reach out to our customer service team. Thanks for your patience.
Posted 9 months ago
“Great product…!”
Helpful Report
Posted 9 months ago
“I really like my heated vest. It does exactly what I wanted it to do. I do wish they would create a little haptic feedback so when you turn it on / or switch temperature, there was a little vibration so you know it registered. The control is a little difficult to see with the high collar and its positioning. A little feedback could make it so you wouldn’t have to see it. I find it comfortable. The 5k battery delivers a lot of heat for a long time too. So glad I got it. I’m a commercial real estate agent so I’m in and out of cars and building all day. This has allowed me to wear a vest instead of a big bulky parka on cold days which has been really nice.”
Helpful Report
Posted 9 months ago
“Always wanted one and enjoying it. It didn’t come with battery received as a gift. I ordered 2 batteries Which took a long time to arrive. I am glad I bought 2 bc they don’t last long.”
Helpful Report
Posted 9 months ago
“Love the long heated vest it’s so warm.”
Helpful Report
Posted 9 months ago
“Amazing, warm and game changer!”
Helpful Report
Posted 9 months ago
“Very good material and heater works great”
Helpful Report
Posted 9 months ago
“I've bought several ororo pieces: vests, jackets, mittens for my husband and me. Everything is impeccably constructed. I'm so impressed with the quality of everything. And the warmth factor is a game-changer. I can wear fewer clothes in the cold, be comfortable and warm and move around easily. The battery life is excellent, too. I have spare batteries for everything so there is always a fully-charged battery waiting. Now I don't mind winter nearly as much!”
Helpful Report
Posted 9 months ago
“Got the vest for my wife who generally runs cold but we love winter sports. Trial run was snowmobiling out of West Yellowstone when temps were in the teens and I have never seen her enjoying herself more while riding sleds. The battery lasted 3+ hours with the vest on high, no problem. Highly recommend this vest to anyone who runs cold but enjoys the outdoors during the colder months.”
Helpful Report
Posted 9 months ago
“Easy returns great customer service and quick turn around”
Helpful Report
Posted 9 months ago
“Didn't rate a 5 because the front heat doesn't match the heat on the back on my new vest. Is this normal?”
Helpful Report
Posted 9 months ago
Hi Jerry, thanks for your feedback. We understand your concern. Our customer service team is already following up to review this with you and make sure everything is working as expected. Thank you for your patience.
Posted 9 months ago
“I've had a jacket for about 5 years now and recently lost the battery. I was able to replace it with a new one and it is perfect!”
Helpful Report
Posted 9 months ago
“I bought this heated vest for my wife. She absolutely LOVES it! Especially the heated neck/collar region! Great design...Don't change anything!”
Helpful Report
Posted 9 months ago
“I love Orono Heated Apparel. I really do! BUT...I purchased a pair of heated gloves that was so poorly designed, no one could fit their hands inside the gloves while the batteries were installed. Very disappointed in this purchase!”
Helpful Report
Posted 9 months ago
Hi Daniel, thanks for sharing your honest feedback. We’re really sorry to hear that this pair of heated gloves didn’t meet your expectations. We completely understand how disappointing that can be. Your feedback is truly appreciated and has been shared with our product team as we continue working to improve fit and usability in future designs. Thank you for taking the time to let us know.
Posted 9 months ago
“I have owned an Ororo heated vest for 2 years and love it! I purchased one for my 91 year old father in law for Christmas. We live in the northeast and get some nasty cold winters. He absolutely loves his heated vest and it fits perfectly! Thank you Ororo!”
Helpful Report
Posted 9 months ago
“I purchased 2 jackets and a hoody. Wow I did not know how well these are manufactured, these are great gifts for the outdoors and hockey. My favorite is the hoody its not too heavy and the inside liner feels soft.”
Helpful Report
Posted 9 months ago
“I really like the heated vest purchased from Ororo. I have no complaints about the product. It heats up quickly and the battery works well. I did purchase a second battery so that I can charge one and use the other.”
Helpful Report
Posted 9 months ago
“Bought heated jacket for wife she loves it”
Helpful Report
Posted 9 months ago
ororowear.com is rated 4.2 based on 3,408 reviews