ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,205 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality jacket. Looks great and my husband loved it!”

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Posted 8 months ago

“I bought the Augusta Women's Heated Sweater Fleece Vest for my wife for Christmas, and yesterday (New Years day) was the first time she wore it. We went on a SxS ride and the temos were in the lower 30's all day. She had the vest on for most of the ride (approximately 6 hours), and she was very confortable. She did use the 3 heat settings when she needed to, and kept warm all day. She really likes the vest.”

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Posted 8 months ago

“Great customer service, too!”

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Posted 8 months ago

“Just as expected”

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Posted 8 months ago

“I am waiting for your return authorization, please advise.”

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Posted 8 months ago

“There is no battery”

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Posted 8 months ago

“I will NEVER buy anything from your business AGAIN!!! False advertising . I was so embarrassed that I gave 1/2 a gift to a co-worker. I have already contacted My bank to dispute this transaction. I cannot tell you how disappointed I am. If a vest is $200 then just post it for $200, not $130 with a pic of the battery on the picture but comes with NO BATTERY…”

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Posted 8 months ago

Hi Maureen, thanks for taking the time to leave your feedback. Products sold as apparel only do not include a battery, as specified on the product page. We appreciate your perspective and the opportunity to clarify.

Posted 8 months ago

“We purchased a heated vest from you that arrived without the battery. You were very responsive to the situation and sent us a new battery right away. My son is loving the heated vest!”

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Posted 8 months ago

“I purchased two pairs of Tahoe Heated socks for my wife for Christmas. Based on the size guide, I ordered Mediums, but when she opened them, they were huge. There is no way they would fit her feet. When I looked into returning them for a different size, I discovered that these socks are non-returnable—even though they have never been worn. This was a very expensive mistake and I'm left with a set of unusable socks.”

Helpful Report

Posted 8 months ago

Hi James, thanks for sharing your feedback. We’re sorry to hear the sizing didn’t work out as expected. Due to hygiene reasons, socks are not eligible for returns or exchanges, as noted at the time of purchase. Thank you for your understanding.

Posted 8 months ago

“I bought it for my granddaughter, she loves it, it fit perfectly & so warm.And just in time for our .Winter just to a nose dive!!! It is so cold outside , 16 degrees!!!!! Connie Doylestown, Ohio”

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Posted 8 months ago

“Absolutely love my Ororo heated jacket! It works exactly as advertised and keeps me warm even on the coldest days. The heat settings are easy to use, warm up quickly, and make a huge difference when you’re outside for extended periods. The jacket itself is well-made, comfortable, and stylish — it doesn’t feel bulky at all. Battery life has been great so far, and I really appreciate how evenly the heat is distributed. I would 100% recommend this jacket to anyone looking for reliable, high-quality heated outerwear.”

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Posted 8 months ago

“Terrible customer service - repeated contacts were only responded with by a bot. I have not been able to speak or email with a real human in two weeks.”

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Posted 8 months ago

Hi Vicky, thanks for taking the time to leave a review. A customer service representative is personally handling this and continuing to follow up. Thank you for your patience and understanding.

Posted 8 months ago

“The vest is great and seems like it is really good quality. I decided to keep my size although it is a bit big. I wish they had better sizing information online. My measurements were at the top of XS so I decided to go with S to make sure it wasn't too tight, but I definitely should have gotten XS. I wear it daily and have to charge the battery daily, but I understand there are options to purchase extra or larger batteries.”

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Posted 8 months ago

“My husband says it warms great and keeps him warm. He has become very cold natured. So definitely a plus.”

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Posted 8 months ago

Hi Pam, thanks for taking the time to leave a review. We’re happy to know the warmth has been a plus. Thank you for your support.

Posted 8 months ago

“Purchased for my husband who just loves the jacket, even without the heat on! But having the extra warmth is a comfort.”

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Posted 8 months ago

“I love your vests! But I bought my daughter a pair of your heated sock for xmas - they were too big. When she tried to exchange them she was told that "socks were not returnable". That's ludicrous! Socks are return able everywhere. So now she has a $100 pair of socks that she can't use - absurd!”

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Posted 8 months ago

Hi Mary, thanks for taking the time to leave your review. For hygiene considerations, socks are non-returnable and non-exchangeable, as stated in our policy. We appreciate your understanding and your continued support.

Posted 8 months ago

“My wife loves it but I need to change the size from L to EL waiting for my return label so I can return i. I filled out the form. Thanks Happy Newyear”

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Posted 8 months ago

“Delivered on time. My sister is very happy with her heated vest. Thank you. Peter”

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Posted 8 months ago

“I would like a refund if I don’t receive my order by next week! I ordered a jacket for Christmas on December 12! As of January 2, I have not received it! Very upset!”

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Posted 8 months ago

Hi there, thanks for sharing your concerns. Our customer service team is actively following up on this and will continue to assist. Thank you for your patience and understanding.

Posted 8 months ago

“I've purchased several vests as gifts, and everyone loves them. My Dad is elderly and wears his all the time on the winter to stave off the chill. I didn't think I would get much use out of a vest but it's part of my cold weather attire. I picked up extra batteries so I would always have one charged. I've purchased the vests for other family members and friends and they all love them (and purchase them for others) . The quality of the vests is really impressive even without the heat. I've also picked up some great deals with my Toasty Points. Don't settle for cheaper imitations. Ororo is the best quality and value.”

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Posted 8 months ago

ororowear.com is rated 4.2 based on 3,205 reviews