ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,205 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

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ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the Women's Softshell Vest as a Christmas gift for my wife - she is very happy with it! She was especially pleased when she put he hands in the warm pockets. Size was right on. Also bought a spare battery so would always have a heated vest, even while the other battery was charging.”

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Posted 8 months ago

“This vest was a Christmas gift for my sister and she loves it! Size was true and she said it’s nice and warm.”

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Posted 8 months ago

“These are excellent. The top of your hand and around the thumb heat up. On high they made my have sweaty during my walk. I love them. I purchased the yellow because they were clearance priced. The color is deep butter yellow. I was worried it was going to be bright yellow. Definitely recommend!! I have heated coat, vest and now gloves. Love everything from this company”

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Posted 8 months ago

“I cannot write a review at this time as I’m waiting on an exchange of my purchase. Once I receive the replacement item, I will be glad to provide a review.”

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Posted 8 months ago

Hi Lauranna, thanks for letting us know. We understand the situation and appreciate your patience while the exchange is being processed. We look forward to your updated review once you receive the replacement item.

Posted 8 months ago

“Bought the heating seat pads for a Christmas gift for my parents. When they opened them they both were thankful. And started talking how much they will be used and had way more uses for them than I ever thought.”

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Posted 8 months ago

“The coats I purchased are great everyone loves them, ggod to keep you warm even without the heater on.”

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Posted 8 months ago

“Bought a heated vest along with charger, and extra battery. Had multiple questions during the process. All were answered promptely and were very helpful. Would definitely recommend.”

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Posted 8 months ago

“My wife and I daughter really love the jacket and vest that I bought them for Christmas. I really appreciate the quick shipping. Thank you”

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Posted 8 months ago

“I had purchased 2 heated jackets long before Christmas with a promise date long before the date I would need to ship the gifts to arrive as gifts to my son and new daughter-in-law. It took 3 or 4 days to inform me the color and size of the FEMALE jacket was no longer available and offered to send me an alternate color in a MALE jacket. The requested jacket was available on the website. Several more days to get a response to correct the gender jacket. I agreed to the replacement but again it took 3 or 4 more days to have the order confirmed and switched. Another few days before the jacket was shipped. Customer service communication is horrible with multiple days to respond to my questions. The replacement jacket did not arrive for me to ship to arrive before Christmas. I then sent an email asking if I could exchange the unused female jacket if the preferred color would become available. The jackets were meant to be matching his/hers. The male jacket was sent prior to resolving the issue with the female jacket so I was stuck with the male jacket before the resolution of the female jacket. Days later the response was the color would no longer be available and I could exchange for a different jacket with a charge of $70. Are you kidding me? Service charge of $70 plus the expense of 2 shipping fees. Never do business with them ever again and guarantee this review will be expressed on social media and company reviews.”

Helpful Report

Posted 8 months ago

Hi Audrey, thank you for taking the time to share your experience. We understand how frustrating and disappointing this situation must have been, especially when the items were intended as gifts and timing was important. Your feedback has been noted, and we’ll continue working to improve our communication and overall customer experience. We appreciate you sharing your perspective.

Posted 8 months ago

“The problem was the sizing. My grandson was the same height and about 10 lbs less than the medium example. we ordered a medium. We had to return it for a large. BUT once he got the right size, he loved it. He says it is very comfortable and he will wear it even when he doesn't need the heating element on.”

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Posted 8 months ago

“Exactly what I wanted and have used it everyday since I received it. The vest are useful in the SportsDomes, out and about with daily errands. Bought one for my husband too.”

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Posted 8 months ago

“Nice fit, very warm and clear directions.”

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Posted 8 months ago

“Was really excited to get the heated gloves with the inner / outer combo depending on use case. I measured my hands and ordered the size according to the sizing charts. I am disappointed with the fit. The hand/fingers are really tight and it's difficult to get the inner glove onto my hand even without the heating component in the wrist. With it, it's even tighter and more dificult to get my hand into and out of the gloves. I have other Ororo products and I've been highly satisfied with them but (so far) quite disappointed with the gloves.”

Helpful Report

Posted 8 months ago

Hi Bob, thanks for taking the time to share your feedback. We understand how disappointing it can be when the fit isn’t as expected. If you’d like to explore a return or exchange, please contact our customer service team and they’ll be happy to assist. Your comments on sizing are appreciated, and we’ll continue working to improve our sizing guidance and product fit. Thank you for sharing your experience.

Posted 8 months ago

“I cannot write a review as I never received the fleece jacket I ordered. At first ororo was trying to help me track it but after sending them the information they requested i have not heard anything further.”

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Posted 8 months ago

Hi Cynthia, thanks for letting us know. We’re sorry to hear about this experience and understand how frustrating it must be. Our customer service team is currently expediting the review and follow-up on your case and will continue to assist as a priority. Thank you for your patience.

Posted 8 months ago

“No one is responding to the exchange that I was promised from Nicole. She told me that Vinnie will be in touch with me so we can make the exchange. Now Nicole is not responding to my emails and Vinnie has not acknowledged me. I don’t know how to get in touch with Vinnie and have asked how to do so to no avail. Poor customer service.”

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Posted 8 months ago

Hi Kathleen, thanks for letting us know. We understand your concerns and apologize for the inconvenience this has caused. Your exchange request is being followed up on, and our customer service team will continue to assist. Thank you for your patience and understanding.

Posted 8 months ago

“GREAT PRODUCT HAVE BEEN USING ORORO FOR LAST 4 YEARS NO PROBLEMS”

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Posted 8 months ago

“Gave it as a gift and it was very well received”

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Posted 8 months ago

“I enjoy the concept of a heated vest while skiing and it does help. However charging the battery takes more than 4 hours (more like 6 or 7) and even when fully charged it switches from the hot (red) setting to medium ( white) setting within the first 3 minutes. I have this same problem with the gloves. I am concerned the vest will not last long at this rate and wonder if it is defective”

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Posted 8 months ago

Hi Carole, thanks for sharing your experience. We understand your concern based on what you’ve described. Please reach out to our customer service team so they can assist with reviewing this and help investigate further. Thanks for your patience.

Posted 8 months ago

“Customer service was extremely helpful and accommodating helping me with a sizing problem. Thank you for all of your help.”

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Posted 8 months ago

“Great Sweater Jacket. my husband really enjoying it for the winter when he has to do work outside.”

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Posted 8 months ago

ororowear.com is rated 4.2 based on 3,205 reviews