ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,205 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

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ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best on-line shopping experience ever! Worldclass customer service, Inredibly responsive and just a joy to work with. Thank you ORORWEAR - Not only are we 150% satisfied with our purchase, you have restored my faith for on-line shopping!”

Helpful Report

Posted 8 months ago

“Love my vest just wish it had double zip so I could unzip the bottom for sitting. Wish there were more choices with the double zip.”

Helpful Report

Posted 8 months ago

“I was very unhappy with the miscommunication between the website, saying that it would be delivered on a certain day and customer service saying something completely different. It took so long for customer service to get back to me about a change of address that we had to. Accept delivery almost a week after Christmas after receiving the delivery. The slippers were too small. I immediately contacted customer service to let them know only to find out slippers. Cannot be returned or exchanged like I was telling customer service. This is my third and final purchase. I'm very sorry to have to not used this company anymore.I like their product, but their customer service and company policies as a whole are subpar”

Helpful Report

Posted 8 months ago

Hi David, thank you for taking the time to share your experience. We understand how disappointing and frustrating this situation must have been, especially around the holidays. Your feedback is important to us, and we appreciate you sharing your perspective as we continue working to improve our communication and overall customer experience.

Posted 8 months ago

“My husband is always cold and loves the heated fleece jacket I got him. He is impressed with the battery life.”

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Posted 8 months ago

“The vests are great. Sending a plug in with the battery and wire would be helpful. Some of the batteries came with no usb plug in to charge the batteries. I had to buy them. The vests are comfortable.”

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Posted 8 months ago

Hi Andre, thanks for sharing your feedback. We’re glad to hear you find the vests comfortable and working well for you. You can use a compatible charging adapter you already have at home to charge the battery. If you don’t have one, a charger is available for purchase here: https://www.ororowear.com/products/33w-battery-charger-dual-ports Thank you for taking the time to share your experience.

Posted 8 months ago

“Thank you for standing behind your product and making a return of a malfunctioned vest for a replacement. We were happy to have a heated vest again because we love your products! Thank you, K”

Helpful Report

Posted 8 months ago

“Purchased as a gift. He loves it.”

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Posted 8 months ago

“I ordered a jacket for my husband and he LOVES it!!”

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Posted 8 months ago

“The vests I ordered didn’t come with batteries or chargers, is this normal?”

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Posted 8 months ago

Hi Jesse, thanks for reaching out. Please contact our customer service team so they can review your order and help get this resolved for you. We appreciate your patience and understanding.

Posted 8 months ago

“Ororo has excellent customer service! I reached out to them and they really came through. They were able to get my son’s heated vest to him before he went on his ski trip. It meant a lot to our family. Thank you Ororo!”

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Posted 8 months ago

“Unfortunately, I bought a “new, open box” vest and batteries. When it arrived, I do not believe it was new, it didn’t work well at all and it actually had wear marks (stains). When I reached out to Ororo, they would only take the item back for a “store credit” and I would have to pay shipping. I understand it was an open box (no returns) item but this was a pretty darn poor way to stand behind your product for something that was supposed to be a new unused item. After my experience I did not want a store credit, I just wanted my money back. Or at the very least a new item without paying more money. I will not shop here again and I recommend, buyer beware.”

Helpful Report

Posted 8 months ago

Hi Patrick, thank you for taking the time to share your experience. We understand how disappointing this situation must have been, especially given your expectations. Your feedback has been reviewed, and we appreciate you sharing your perspective as we continue working to improve our products and overall customer experience. Thanks for your patience.

Posted 8 months ago

“I have asked for the return process to exchange my vest and have not received an email on how to do this after responding to an email saying they would do the exchange …”

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Posted 8 months ago

Hi there, thanks for sharing your experience. We understand how frustrating this can be when you’re waiting on next steps. Our customer service team is currently following up on your exchange request and will continue to assist. We appreciate your patience. Thanks for understanding.

Posted 8 months ago

“I purchased the Orowear extra Large vest for my boyfriend after seeing the advertisement on the Today Show. My boyfriend is often cold and frequently travels between Maine and Massachusetts. He is so happy with his new vest! We immediately charged it which did take some time. However, the charge did last for about six hours. He is very happy with his vest!”

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Posted 8 months ago

“I have recently added my husband to the Ororo family with a heated jacket, and he loves it. I have a vest and a jacket, which I am generally always wearing one or the other. The batteries last a good long time, making them great for a day or outdoor fun. The heated collar has to be my favorite part so I made sure to order him a jacket with that feature.”

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Posted 8 months ago

“Really liking my vest. Especially appreciate the warmth at the back of the collar,”

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Posted 8 months ago

“What a great coat for such cold weather.”

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Posted 8 months ago

“Exceptionally well built hand warmers and very prompt, professional customer service. Highly recommended!”

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Posted 8 months ago

“battery does not charge on usb. no indication of charge when plugged in JUNK do not buy!”

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Posted 8 months ago

Hi Steven, thanks for sharing your experience. We understand how frustrating this must be.To help our team better understand the situation and provide assistance, please submit the troubleshooting form here: https://www.ororowear.com/pages/troubleshooting. We appreciate your patience.

Posted 8 months ago

“Bought a women’s heated vest for my daughter at Christmas. She absolutely loves it! She is small and the vest fits perfectly. Very easy to care for. Looks great! Comfortable.”

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Posted 8 months ago

“I had a battery which only lasted about 2-4 hours. I asked for a replacement. They sent a replacement and also charged me for it even though I sent it back the day I got the replacement. New battery lasts 8 hours on medium setting which is what I needed. Hopefully they will refund my battery price very soon ! I have two jackets. One for the hospital and one for home. Becky”

Helpful Report

Posted 8 months ago

Hi Becky, thanks for sharing your experience. We understand your concern regarding the charge and appreciate your explaining the situation. We’re glad to hear the replacement battery is meeting your needs, and we appreciate your patience.

Posted 8 months ago

ororowear.com is rated 4.2 based on 3,205 reviews