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ororowear.com Reviews

4.2 Rating 3,116 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,116 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
The ice rinks used to give our entire family the chills. That all changed when we purchased orowear. Jackets and vests keep us warm and toasty. No need to pack in blankets. With the push of a button instant heat
Helpful Report
Posted 5 months ago
Ordering process went very smooth. Shipment of jackets were quickly and efficient. Jackets were as expected.
Helpful Report
Posted 5 months ago
Item does not fit and I'm told now it is non refundable
Helpful Report
Posted 5 months ago
Hi Jane, thanks for sharing your feedback. Items marked as Final Sale are not eligible for returns or refunds, as stated on the product page at the time of purchase. Your comments regarding fit are appreciated, and we’ll continue working to improve our sizing guidance. Thank you for your understanding.
Posted 5 months ago
I love this jacket! It is the perfect combo of lightweight but keeps me warm and protects against the wind.
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Posted 5 months ago
Your team was there for my needs. Great customer service!!
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Posted 5 months ago
Great fit.
Helpful Report
Posted 5 months ago
Well, the vest itself is shockingly UGLY, in every respect. But it works, and you don't see it once you put your coat on.
Helpful Report
Posted 5 months ago
Hi there, thanks for sharing your honest feedback. We’re glad to hear the vest performs well and keeps you warm. Your comments on design are appreciated, and we’ll continue working to improve both function and appearance. Thanks for understanding.
Posted 5 months ago
Love my new Orono heated vest! Best investment I've made in a long time! I'm always cold and this vest keeps me toasty warm. Highly recommend!!!
Helpful Report
Posted 5 months ago
THe exchange process has been impossible, still looking to get it sent back to exchange
Helpful Report
Posted 5 months ago
Hi Fredrick, thanks for reaching out. Our customer service team is actively following up on your exchange and will continue to assist. Thank you for your patience.
Posted 5 months ago
Not happy because it is too small and I can't exchange the jacket I got fot my son for Christmas.
Helpful Report
Posted 5 months ago
Hi Miranda, thanks for sharing your feedback. Items marked as Final Sale are not eligible for returns or exchanges, as clearly noted on the product page at the time of purchase. Thank you for your understanding.
Posted 5 months ago
Still waiting for a reply on a size exchange
Helpful Report
Posted 5 months ago
Hi Steven, thanks for reaching out. Our customer service team is actively following up on your size exchange and will continue to assist. Thank you for your patience.
Posted 5 months ago
My son works outside and this was all he wanted for Christmas. He said it saved him when the wind chill was 14! Thank you Ororo!!
Helpful Report
Posted 5 months ago
Hi Gina, thanks for sharing this wonderful feedback. We’re so glad to hear the product helped keep your son warm in such cold conditions. Thank you for choosing ororo and for your kind support!
Posted 5 months ago
Our heated blanket was not nearly as warm as expected. We may have gotten a defective one?
Helpful Report
Posted 5 months ago
Hi Jesse, thanks for sharing your feedback. Warmth perception can vary based on usage and environment. If you have any questions about the product, please feel free to reach out to our customer service team—they’ll be happy to assist.Thanks for your patience.
Posted 5 months ago
I got one of the jackets for my wife, it has 5 heat zones, and it works great! Even without the heat turned on, my wife says it is still very warm. Great product, and I highly recommend it.
Helpful Report
Posted 5 months ago
I bought this for my Grandson. It worked the first day but will not charge. Not what I expect for over $200.00. Not a great Christmas present. What can I do?
Helpful Report
Posted 5 months ago
Hi Karen, thanks for taking the time to leave your feedback. We understand how disappointing this must be, especially as a gift. Our customer service team would be glad to help—please contact them so they can assist you further. Thanks for your understanding.
Posted 5 months ago
Best jacket ever answer customer service is excellent
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Posted 5 months ago
Everything that I have ordered has been top notch.
Helpful Report
Posted 5 months ago
The heating pack on one arm doesn't function at all. They battery packs are pretty heavy and suboptimally positioned so it's right at hip level where it's uncomfortable.
Helpful Report
Posted 5 months ago
Hi Shannon, thanks for sharing your feedback. Heating performance and comfort perception can vary based on fit and how the product is worn. Your comments regarding design and wear experience are appreciated, and we’ll continue working to improve our products. Thanks for your understanding.
Posted 5 months ago
This is our first heated coat. We are extremely happy with this purchase. It was easy to figure out. Fits great, he was excited to ski in it today!!
Helpful Report
Posted 5 months ago
I bought the quilted heated vest to wear for outdoor walking/hiking. The vest definitely runs small so I would advise to order a size or two up. I bought a size M though an XS was what was suggested via the size chart (I actually tried on a S and it was snug!). The M has a bit of extra room but not much. I used the vest for the first time when it was 28F, no sun, and very windy. I wore a winter workout jacket and had the vest over it. I was pleasantly surprised that the high setting was too hot for me... and this is again with the vest over another jacket. I used the medium setting and then ended up turning down to low once I warmed up. If you had the vest on under a jacket I imagine you would be even more toasty. I am very sensitive to cold and this vest is life changing for cold weather - so thrilled I won't have to resort to a treadmill. My only negative feedback is these vests no longer come with a charging block. For how much money these are, a charging block should be included. I would also encourage people to read the battery instructions. They are a bit intimidating with the warnings about a lithium battery, and specify that it is recommended to use an Ororo charging block. I got so scared about using a generic block that I ordered the Ororo charging block after reading that. If a charging block is not going to be included with the vest (which again for how much money these are, the charging block should be included), it should be clearly indicated that an Ororo charging block is recommended in the details for the vest when purchasing. I had a lag in being able to test/use my vest because of this.
Helpful Report
Posted 5 months ago
ororowear.com is rated 4.2 based on 3,116 reviews