ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,864 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how ororowear.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the wool/merino wool pieces from Ororo. Very well constructed with a lot of attention to detail, nothing to compalain about in it's construction. The material tbh, is good but not great, this could be because I'm a bit spoiled having used other (outragously) expensive merino baselayers and tees. For the price and quality I would definately recommend, but if you can spend much more, you can find the same great quality but with better material. Ordering with Ororo was easy and simple.”

Helpful Report

Posted 3 months ago

“I have had my heated vest for several years now, absolutely love it. This year for Christmas, I bought my daughter and grandson each one. I know they will love them too! The gloves I found to be bulky and hard to work in.”

Helpful Report

Posted 3 months ago

“Love my new heated vest for walks in the winter!”

Helpful Report

Posted 3 months ago

“Very happy although battery life seems to be demolishing”

Helpful Report

Posted 3 months ago

“This is actually the 5th vest I've ordered for multiple family members. We love them!”

Helpful Report

Posted 3 months ago

“The online support couldn't have been better. My old battery wore out and I was told exactly what I needed for a replacement. And then I received an online discount. I'm very impressed. And I love my Ororo fleece jacket btw.”

Helpful Report

Posted 3 months ago

“I ABSOLUTELY love my new heat vest! I have neck issue and the heat in the neck has essentially been a life saver in the cold weather. I have worn it every day. I have even found myself using it indoors when my neck acts up. Battery life is great even better if you regulate your use while wearing it. I will be purchasing more from this company.”

Helpful Report

Posted 3 months ago

Hi Miranda, thank you so much for sharing your experience. We’re thrilled to hear how much you’re enjoying the heated vest and that the neck heating has been so helpful for you, both outdoors and indoors. It’s great to know the battery performance has also met your needs. We truly appreciate your kind words and your support, and we’re glad to have you as part of the ororo community.

Posted 3 months ago

“Sizing to slender. Trying to return it however not much cooperation”

Helpful Report

Posted 3 months ago

Hi Peter, thank you for sharing your feedback. We’re sorry to hear about the sizing concern. Our customer service team is already following up on your return request—please keep an eye on your email for further updates. Thank you for your patience.

Posted 3 months ago

“Very warm all day !!”

Helpful Report

Posted 3 months ago

“I have used my Ororo gloves for two years and until this year they worked great. Now, the right one keeps shorting out. I am hoping to get some help from customer service.”

Helpful Report

Posted 3 months ago

Hi Susan, thank you for sharing your experience. We’re sorry to hear about the issue you’re experiencing. Our customer service team is following up on this and will assist you as soon as possible. Thank you for your patience.

Posted 3 months ago

“The scarf did not work well and unfortunately I could not return because I took the tags off. Incredibly disappointed.”

Helpful Report

Posted 3 months ago

Hi Bianca, thank you for sharing your feedback. We’re sorry to hear the scarf did not meet your expectations. We will continue working to improve our products, and we appreciate your understanding.

Posted 3 months ago

“My husband loves his proof best which is why I ordered the prior hoodie for him as a Christmas gift. I am hoping he will like it just as much!”

Helpful Report

Posted 3 months ago

“I love the coat but it’s a little snug and you cannot return them so I will be giving it to my daughter. I’ll have to order one for myself based on the size chart I chose the small and the medium would be better for me. Use your best judgment.”

Helpful Report

Posted 3 months ago

Hi Karen, thank you for sharing your experience. We’re glad to hear you love the coat and appreciate you taking the time to leave a review. As noted on the product page, this item was marked as final sale and is not eligible for returns or exchanges. Thank you for your understanding and for your support—we hope the medium will be a great fit for you next time.

Posted 3 months ago

“My last purchase from this company as they would not honor the coupon that they baited me with during the purchase. Nothing worse than a company that practices bait and switch.”

Helpful Report

Posted 3 months ago

Hi Fred, thank you for sharing your feedback. We’re sorry to hear about your frustration. Coupons are subject to specific terms and conditions and may not apply to all products, which are shown during the promotion and at checkout. If you’d like us to look into this further, please reach out to our customer service team and share the coupon code you used, and we’ll be happy to review it with you.

Posted 3 months ago

“Great customer service. I ordered the wrong size and they quickly responded and help walk me through how to exchange my purchase for the right size.”

Helpful Report

Posted 3 months ago

“I purchassed 3 vests ass gifts and everyone wass thrilled to receive them. I have had mine over a year now and couldn't be happier with it.”

Helpful Report

Posted 3 months ago

“Recommended by my adult daughter, I bought my wife an ororo heated jacket. It’s quickly becoming her favorite commute to work in the cold outer garment. That last star is reserved for long term durability…. We’re passing the recommendation along.”

Helpful Report

Posted 3 months ago

Hi Martin, thank you for sharing your experience. We’re glad to hear the jacket has quickly become a favorite for your wife’s commute and appreciate you passing along the recommendation. Thank you for your support and for taking the time to leave a review.

Posted 3 months ago

“Great communication. I don’t receive my battery in the package and I emailed them and they got to me very fast with amazing customer service! 10/10”

Helpful Report

Posted 3 months ago

“They stuck me with an extra battery that I didn’t want. The quality has gone way down since I got my first vest 3 years ago.”

Helpful Report

Posted 3 months ago

Hi there, thank you for sharing your feedback. We’re sorry to hear about your experience and that the product did not meet your expectations compared to your previous purchase. We will continue to improve the quality of our products, and we appreciate you taking the time to let us know and for your past support. Thanks for your understanding.

Posted 3 months ago

“My initial order was somehow lost in shipping. Your customer support service was very helpful and sent me a replacement promptly. They even followed up a week later to make sure I received the second shipment.”

Helpful Report

Posted 3 months ago

ororowear.com is rated 4.2 based on 2,864 reviews