Login
Start Free Trial Are you a business? Click Here

ororowear.com Reviews

4.2 Rating 3,407 Reviews
77 %
of reviewers recommend ororowear.com
4.2
Based on 3,407 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Returns Process
Easy

Write Your review

ororowear.com 4 star review on 9th November 2026
Michelle S
ororowear.com 5 star review on 24th October 2026
Lisa R
ororowear.com 5 star review on 24th October 2026
Lisa R
ororowear.com 5 star review on 15th October 2026
Candice M
ororowear.com 5 star review on 15th October 2026
Candice M
ororowear.com 5 star review on 1st October 2026
MaKayla C
ororowear.com 5 star review on 17th August 2026
Hannah T
449
Anonymous
Anonymous  // 01/01/2019
“This jacket is one of the warmest jackets I’ve ever owned. Even without using the heated feature. Heated features is a plus when needed. Love this Jacket.”
Helpful Report
Posted 9 months ago
“Terrible customer service. I purchased socks, read the product description, and nowhere obvious did it state that they were non-refundable. I received them, they don't fit, and this comapny not only takes three business days to send me the same AI response again and again, but they will not allow me to return them and they're in perfect condition. Their return policy is very sneaky-- there are apparently many different products you can't return, but that do not state "final sale" or anything obvious when you buy. Screw this company. Awful.”
Helpful Report
Posted 9 months ago
Hi Natalie, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry for the experience. Please note that due to hygiene reasons, socks are not eligible for returns or exchanges. Our customer service team is already assisting you and will continue to follow up. Thanks for your patience.
Posted 9 months ago
“I paid an additional $30 for delivery by Christmas eve and it wasn't even close. I love your gear, but am angry that your site claimed delivery, yet failed. This was a gift for my son - pretty sad!”
Helpful Report
Posted 9 months ago
Hi Roger, thank you for sharing your feedback. We understand how frustrating and disappointing this can be, especially since it was meant to be a gift. We truly appreciate your support and we’re sorry for the experience. Thanks for your patience.
Posted 9 months ago
“Loved my vest so much I bought a coat”
Helpful Report
Posted 9 months ago
“Responsive and timely customer support facilitated refund request for issue related to size that did not fit.”
Helpful Report
Posted 9 months ago
“The return process is a pain. It’s not worth the trouble so looking for alternative of heated clothing.”
Helpful Report
Posted 9 months ago
Hi there, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry it didn’t meet your expectations. Please note that we’re currently in a peak return/exchange season, which may cause some delays. We truly appreciate your patience, and we’ll continue working to improve our overall shopping experience. Thanks for your understanding.
Posted 9 months ago
“Great product”
Helpful Report
Posted 9 months ago
“I absolutely love my jacket!!! I had a vest but I sit in hockey arenas. It wasn’t enough. The jacket and heated stadium sit are the best!!!”
Helpful Report
Posted 9 months ago
“My sister absolutely loves her vest! She is the Mayor of a Pennsylvania town and attends many outdoor activities. The cold has been wearing on her and limits what she can do. She was hesitant about the idea of getting a heated vest. I sent her one for Christmas and soon heard that she could use a spare battery. So she got a New Year's package with an orange battery, extra cord and charger, carry case, and a laundry bag. My sister wears the vest to her job in a renovated but chilly barn and frequenlty texts to thank me for the vest - which makes me feel warm, too.”
Helpful Report
Posted 9 months ago
“Great jacket we have 3 received 2 as gifts liked so much we bought Mother one . Jackets look great and have a great efficient design dry warm and comfortable”
Helpful Report
Posted 9 months ago
“The sizes are not what they claim to be. I purchased a vest for someone for a Christmas present with the Westminster logo and it was too large and now of course they don't have one to replace it with of any style. Huge disappointment so now I have an unusable $200 vest”
Helpful Report
Posted 9 months ago
Hi there, thank you for sharing your feedback. We understand how frustrating and disappointing this can be, especially since it was meant to be a gift. Our customer service team is currently following up on this. Thanks for your patience.
Posted 9 months ago
“Battery pack on my order of vest and battery pack (shipped seperately) was delayed by USPS with no explanation. It may have been put on a barge or truck for the final portion of its shipment tp Alaska. When I expressed my concern to OROR, their assistance was professional and immediate, Looking forward to using my vest next Fall on my crane / goose hunt near Delta Junction. Product looks and feels great. Great company, great products and really good folks. I'll be 80 then and warmth will be a must.”
Helpful Report
Posted 9 months ago
“My son is a plumber and works outside much of the time. He has stayed quite warm since receiving this heated vest for Christmas. The battery lasts several days on medium setting which has kept him warm enough in the cold temps! Very light weight and not bulky. He especially appreciated that since his job keeps him moving.”
Helpful Report
Posted 9 months ago
“EXCELLENT PRODUCT - PURCHASED BEFORE ALSO!! EXCELLENT CUSTOMER SERVICE ! ON TIME DELIVERY!! THANKS!!!”
Helpful Report
Posted 9 months ago
“Sweatshirt was warm and soft. Great for underneath my jacket”
Helpful Report
Posted 9 months ago
“One of the easier return processes - wife loves the new vest and already tried it out with multiple heat settings.”
Helpful Report
Posted 9 months ago
“I purchased this item for my daughter for Christmas. She was delighted and this item did not disappoint. She wears it all day and just lives it.”
Helpful Report
Posted 9 months ago
“I purchased a light weight heated vest for my wife. She loves it and wears it every day. It has heat on the upper back, lumbar, chest and pockets. It keeps her nice and warm. Fortunately, I purchased an extra battery at the same time. Unless she is really cold and has it on high, one of the mini batteries will last most of the day but it is nice to have the extra. The sizing of the vest runs standard so get the size you normally wear and because the vest is not a puffy vest it fits well under a jacket without adding bulk. The vest and batteries are high quality. If you know someone that is always cold, buy them some ororo heated apparel.”
Helpful Report
Posted 9 months ago
“I bought a pair of heated gloves for my son before we took a big ski trip out west. Unfortunately the batteries fid not work, so no heated gloves for trip. I contacted Ororo about the situation in hopes of getting replacement batteries. The sales rep asked me to send several videos of the batteries at different points during charge. Who has the time to do that? Just replace the batteries. What a waste of time and money. I work over time in healthcare and I am a full time single mom with 3 boys who just wanted to take her kids skiing over the holidays.”
Helpful Report
Posted 9 months ago
Hi Maureen, thank you for sharing your feedback. We understand how frustrating and disappointing this can be, especially with your busy schedule and holiday plans. Our customer service team is actively following up on this and will assist you as quickly as possible. Thanks for your patience.
Posted 9 months ago
“Had to exchange due to size. Process was fine, but slow.”
Helpful Report
Posted 9 months ago
Hi Ronald, thank you for your feedback. Our customer service team is actively working on this, and we appreciate your patience. Thanks again for your understanding.
Posted 9 months ago
ororowear.com is rated 4.2 based on 3,407 reviews