ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,154 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,154 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

438

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love this jacket! It is the perfect combo of lightweight but keeps me warm and protects against the wind.”

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Posted 7 months ago

“Your team was there for my needs. Great customer service!!”

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Posted 7 months ago

“Great fit.”

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Posted 7 months ago

“Well, the vest itself is shockingly UGLY, in every respect. But it works, and you don't see it once you put your coat on.”

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Posted 7 months ago

Hi there, thanks for sharing your honest feedback. We’re glad to hear the vest performs well and keeps you warm. Your comments on design are appreciated, and we’ll continue working to improve both function and appearance. Thanks for understanding.

Posted 7 months ago

“Love my new Orono heated vest! Best investment I've made in a long time! I'm always cold and this vest keeps me toasty warm. Highly recommend!!!”

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Posted 7 months ago

“THe exchange process has been impossible, still looking to get it sent back to exchange”

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Posted 7 months ago

Hi Fredrick, thanks for reaching out. Our customer service team is actively following up on your exchange and will continue to assist. Thank you for your patience.

Posted 7 months ago

“Not happy because it is too small and I can't exchange the jacket I got fot my son for Christmas.”

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Posted 7 months ago

Hi Miranda, thanks for sharing your feedback. Items marked as Final Sale are not eligible for returns or exchanges, as clearly noted on the product page at the time of purchase. Thank you for your understanding.

Posted 7 months ago

“Still waiting for a reply on a size exchange”

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Posted 7 months ago

Hi Steven, thanks for reaching out. Our customer service team is actively following up on your size exchange and will continue to assist. Thank you for your patience.

Posted 7 months ago

“My son works outside and this was all he wanted for Christmas. He said it saved him when the wind chill was 14! Thank you Ororo!!”

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Posted 7 months ago

Hi Gina, thanks for sharing this wonderful feedback. We’re so glad to hear the product helped keep your son warm in such cold conditions. Thank you for choosing ororo and for your kind support!

Posted 7 months ago

“Our heated blanket was not nearly as warm as expected. We may have gotten a defective one?”

Helpful Report

Posted 7 months ago

Hi Jesse, thanks for sharing your feedback. Warmth perception can vary based on usage and environment. If you have any questions about the product, please feel free to reach out to our customer service team—they’ll be happy to assist.Thanks for your patience.

Posted 7 months ago

“I got one of the jackets for my wife, it has 5 heat zones, and it works great! Even without the heat turned on, my wife says it is still very warm. Great product, and I highly recommend it.”

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Posted 7 months ago

“I bought this for my Grandson. It worked the first day but will not charge. Not what I expect for over $200.00. Not a great Christmas present. What can I do?”

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Posted 7 months ago

Hi Karen, thanks for taking the time to leave your feedback. We understand how disappointing this must be, especially as a gift. Our customer service team would be glad to help—please contact them so they can assist you further. Thanks for your understanding.

Posted 7 months ago

“Best jacket ever answer customer service is excellent”

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Posted 7 months ago

“Everything that I have ordered has been top notch.”

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Posted 7 months ago

“The heating pack on one arm doesn't function at all. They battery packs are pretty heavy and suboptimally positioned so it's right at hip level where it's uncomfortable.”

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Posted 7 months ago

Hi Shannon, thanks for sharing your feedback. Heating performance and comfort perception can vary based on fit and how the product is worn. Your comments regarding design and wear experience are appreciated, and we’ll continue working to improve our products. Thanks for your understanding.

Posted 7 months ago

“This is our first heated coat. We are extremely happy with this purchase. It was easy to figure out. Fits great, he was excited to ski in it today!!”

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Posted 7 months ago

“I bought the quilted heated vest to wear for outdoor walking/hiking. The vest definitely runs small so I would advise to order a size or two up. I bought a size M though an XS was what was suggested via the size chart (I actually tried on a S and it was snug!). The M has a bit of extra room but not much. I used the vest for the first time when it was 28F, no sun, and very windy. I wore a winter workout jacket and had the vest over it. I was pleasantly surprised that the high setting was too hot for me... and this is again with the vest over another jacket. I used the medium setting and then ended up turning down to low once I warmed up. If you had the vest on under a jacket I imagine you would be even more toasty. I am very sensitive to cold and this vest is life changing for cold weather - so thrilled I won't have to resort to a treadmill. My only negative feedback is these vests no longer come with a charging block. For how much money these are, a charging block should be included. I would also encourage people to read the battery instructions. They are a bit intimidating with the warnings about a lithium battery, and specify that it is recommended to use an Ororo charging block. I got so scared about using a generic block that I ordered the Ororo charging block after reading that. If a charging block is not going to be included with the vest (which again for how much money these are, the charging block should be included), it should be clearly indicated that an Ororo charging block is recommended in the details for the vest when purchasing. I had a lag in being able to test/use my vest because of this.”

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Posted 7 months ago

“Neither my daughter in law nor my sweetheart have taken off their vests since I gave them to them on christmas. There are light in warm and wonderful!”

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Posted 7 months ago

“I purchased 6 vests as Christmas gifts on the recommendation of a friend. The vests do seem very nice but my rating is about the delivery process and communication, or lack thereof. Of the 6 vests I ordered, 2 were the wrong size. That's a pretty disappointing level of accuracy. I returned the 2 incorrect sizes and requested an exchange, realizing it was unlikely I would get the correct ones in time for Christmas but that was ok. However, two days after Christmas I received only 1 of the 2. Appartenly the women's medium I ordered for my daughter was out of stock. I only learned this by digging into the web site. No direct communication from ororo, no apologies for sending the wrong sizes nor for not having the size I needed in stock, no guidance on what my options are. Since I received the package on a Saturday and the office was closed I sent them an email which they didn't reply until Tuesday. At least they acknowledged my missing vest, but basically told me to be patient. I had asked about my options, but no response to that. I like the vests, very disappointed they couldn't get the sizes correct the first time and frustrated in their poor communication.”

Helpful Report

Posted 7 months ago

Hi Dan, thanks for taking the time to share such detailed feedback. We’re sorry to hear about the frustration this experience caused. Your comments regarding sizing accuracy, delivery, and communication have been noted, and we’ll continue working to improve our processes and overall customer experience. We appreciate your patience and your support.

Posted 7 months ago

“Love my heated vest!! Great quality! The support at the company is only what a buyer dreams of. They went above and beyond to help me. Classy and wonderful people there. They chased me down to make sure I was happy! Thanks to them!”

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Posted 7 months ago

ororowear.com is rated 4.2 based on 3,154 reviews