ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,205 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

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ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got one for my husband and of course got one for myself. We Love them!!! Vickie Elmore”

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Posted 8 months ago

“G”

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Posted 8 months ago

“The item I ordered said it would arrive by Dec. 22nd. On Dec 26th I emailed and was told they didnt know what the issue was and asked if I could wait 3 more business days and they would solve the issue. 6 more business days later and no item and no reply back.”

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Posted 8 months ago

Hi Dylan, thanks for taking the time to leave a review. We understand your concern regarding the delay. Our customer service team is actively following up to assist. Thank you for your patience and understanding.

Posted 8 months ago

“Not thrilled my finger tips still freeze with the heated gloves. And they are extremely bulky. I wanted them for horse riding on trail but they are too thick to feel the reins.”

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Posted 8 months ago

Hi Helena, thanks for taking the time to leave a review. We appreciate your feedback on warmth and fit, and we’ll continue refining our products to better support different use scenarios. Thank you for sharing your experience.

Posted 8 months ago

“Awesome service department, bought a jacket that was to small, emailed customer service followed their directions and received my exchange.”

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Posted 8 months ago

“Patience seems to be paying off. Our several other reviews, I ordered 1 size bigger than indicated, but still initially struggled to get a hand wearing a liner into the outer glove. After 3-4 wearings, it's getting better though. KEY -- It's sooo nice to spend time outside in 20 degree Ohio and not have numb or painful hands! On a 10 degree day I found the high setting too warm. The 3-in-1 is a bit bulky and I have to take the outer glove off for anything requiring dexterity, but objective #1 seems fulfilled so far”

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Posted 8 months ago

Hi Mark, thanks for sharing your detailed feedback. We’re glad to hear the gloves are keeping your hands comfortable in cold conditions and that the experience has improved with use. Your insights on fit, warmth, and usability are appreciated. Thank you for taking the time to share your experience.

Posted 8 months ago

“Love all the products I have purchased to date! Sizing spot on, warmth is perfect!”

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Posted 8 months ago

“Got as gift for brother inlaw who works in frigid factory in winter. Loves the coat.”

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Posted 8 months ago

“Coat fit to size very nice looking and warm”

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Posted 8 months ago

“The coat is exactly what I needed- I am cold all winter long and this coat has fixed the problem! I highly recommend getting the coat where the arms have a warmer as well! I love my new coat!!!”

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Posted 8 months ago

“This was a gift for someone who is always cold . She loves it l, and doesn't freeze in her office or while outside walking .”

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Posted 8 months ago

“I was surprised at the quickness of th at e response to my questions. I am still testing it to see if it will work properly. Obviously there's a learning curve. But I trust that if I do have a problem it will be quickly corrected. The individual I talked to was very professional.”

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Posted 8 months ago

“I ordered two different items for Christmas presents. One was a jacket for my daughter, and the other was a vest for my dad. I was excited to wrap them up and gift them, but as I watched my family members open them we discovered that neither one came with a battery pack. I’m not sure if that was a mistake or if I was supposed to order those separately. I’ve tried calling twice and sent an email. I haven’t heard back from your company. I’m very disappointed as I would never expect with the prices as high as they are that I would have to buy a battery pack for each on top of that. So until someone responds to my calls or email, my daughter and dad have overpriced winter apparel that doesn’t keep them any warmer than the things already in their closets.”

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Posted 8 months ago

Hi Kasey, thanks for taking the time to leave a review. We understand your frustration, particularly around the holidays. Your case is now being handled by our customer service team, who are actively following up. Thank you for your patience and understanding.

Posted 8 months ago

“Worked great on golf outing during a cold day”

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Posted 8 months ago

“Ororo has terrible customer service! I will never purchase anything from them again. They refused to exchange an item that did not fit. There are many ethical companies to choose from-REI for one! Great customer service.”

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Posted 8 months ago

Hi Nancy, thanks for sharing your feedback. Items purchased as Open Box are not eligible for returns or exchanges, as clearly stated on the product page at the time of purchase. We appreciate your understanding.

Posted 8 months ago

“Fits well and is very warm”

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Posted 8 months ago

“Bought this for my wife. So far she really likes it. Definitely size up. Normally she’s a women’s large but I bought her a 2xl and it fits perfectly. She says that Low is the perfect heat setting.”

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Posted 8 months ago

“Bought for my hubby. Uses for snowblowing and loves them.”

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Posted 8 months ago

“These jackets are great, I live in Wisconsin and right now the tempature is near 10 below zero and there is nothing like putting on a Ororo heated jacket although I would buy the PD 7K battery for all day heat. These jackets are worth every cent.”

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Posted 8 months ago

“Battery takes 8 hrs to charge. Stays on for just 2 hours and then dies. Contacting company. This can't be right.”

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Posted 8 months ago

Hi Amy, thanks for sharing your feedback. We’re sorry to hear about this experience and understand your concern. Our customer service team is currently following up and assisting. We appreciate your patience.

Posted 8 months ago

ororowear.com is rated 4.2 based on 3,205 reviews