ororowear.com Reviews

Name: ororowear.com
Rating: 4.30

4.3 Rating 996 Reviews

81 %

of reviewers recommend ororowear.com

4.3

Based on 996 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 14th March 2025

ororowear.com 5 star review on 15th February 2025

Yvette N

352

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You just sent an email hours ago that you sent the jacket was on the way? What am I supposed to review?”

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Posted 10 months ago

Hi Laurie, thank you for your review. And I apologize for asking for a review before delivery. Our customer service representative has contacted you to collect more information and provide further assistance.

Posted 10 months ago

“They took care of a warranty issue promptly.”

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Posted 10 months ago

“Hard to navigate the website”

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Posted 10 months ago

Hi Marthina, I am sorry for the poor shopping experience. Thank you for your feedback and we will forward your feedback to our team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance.

Posted 10 months ago

“I as amazed at how quickly I received my jacket. I will recommend you to my friends.”

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Posted 10 months ago

“I haven't seen the product yet and I have been told it is a great product. My major issue is there are way way too many emails being sent to me. I just ordered some vests on Wednesday and I have received over a dozen emails. Just sending me a confirmation and then a shipment one is more than enough. I get more than enough emails so I don't need so many reminders.”

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Posted 10 months ago

“Got a fleece vest for both me and my wife. Very much like both but especially one for my wife who's always cold. Vests are easy to adjust and like the initial boost mode to get them warm. Using for walking the dog and going to dog competition events (agility and barn hunt), though my wife may well also use around the house during the winter. And a big shout out for their excellent customer support. One vest was just missing the USB charging cable and they were prompt is sending a new cable and charger, after first asking me if there was anything else missing, which was taking that extra step in service.”

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Posted 10 months ago

“I can't stop myself from buy every type of apparel. Now I got all my family and friends buying Ororo wear.”

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Posted 10 months ago

“Amazing company! All of the products are great!”

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Posted 10 months ago

“Quality looks fine. To warm to use it. I'm glad that I ordered it a size larger than I normally wear. Normally a 2x ordered a 3x and I would not want it any smaller.”

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Posted 10 months ago

“I love Ororo products!! I just purchased 2 vests and I have had a fleece jacket for 2 years. There was an issue with my address at check out and customer support promptly fixed the problem and shipped to the proper address.”

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Posted 10 months ago

“Scarf is very nice like all of our Ororo purchases.”

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Posted 10 months ago

“Life changing apparel. Quick shipping. High quality. I would recommend to everyone”

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Posted 10 months ago

“The fit was great. Good fabric. Enough room to put over a sweatshirt. I’m anxious to try the heating elements.”

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Posted 10 months ago

“Love ororo products! I actually received the wrong size and they already shipped me a new one!”

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Posted 10 months ago

“Like my best so wanted to try jacket.”

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Posted 11 months ago

“Asking me to review a product before I have received it is just stupid. When I receive the products and use them I might be willing to review it.”

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Posted 11 months ago

“Great vest but no Battery how's that work”

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Posted 11 months ago

“Absolutely love the vests. Can't live without them. Was shocked to find out after ordering that my vest was shipping directly from China -- so who knows when it will be here because there were no expectations set ahead of time. Makes me wonder if I should have ordered from one of their other retail partners so I'd get it in a timely fashion.”

Helpful Report

Posted 11 months ago

Hi there, sorry for the poor shopping experience. We ship our orders from different distribution centers in the United States, Canada, China, Europe, or Australia based on the inventory and the buyers' location so they can get it at the earliest. In general, the package will arrive in 3-5 business days. Please email us at support@ororowear.com if you need any further assistance.

Posted 11 months ago

“It was an overall positive experience. Only negative unable to reach Ororo by phone re code refund.”

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Posted 11 months ago

Hi Irene, thank you for your review, and we apologize for the unpleasant shopping experience. Our customer service representative has reached out to you and arranged a refund for you. More feedback or any questions, welcome to drop us a message at support@ororowear.com.

Posted 11 months ago

“We have loved everything that we get from your company.”

Helpful Report

Posted 11 months ago

ororowear.com is rated 4.3 based on 996 reviews