ororowear.com Reviews

Name: ororowear.com
Rating: 4.30

4.3 Rating 996 Reviews

81 %

of reviewers recommend ororowear.com

4.3

Based on 996 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 14th March 2025

ororowear.com 5 star review on 15th February 2025

Yvette N

352

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite pleased thus far. Can't wait to wear it. Came as advertised.”

Helpful Report

Posted 9 months ago

“Katie was super professional and very helpful Her knowledge of the products is what made me purchase items. I will be a regular customer.”

Helpful Report

Posted 9 months ago

“I am a professional photographer who photographs a lot of sports. From August to Janurary I spend a LOT of time in cold hockey rinks. For the previous 10 years I've had to wear additional clothing (not very flexible) to at least not be frozen. My wife bought me the Ororo heated vest and it has been an absolute game changer. Even without it being turned on, the quality of the vest with the FELLEX insulation is top notch at retaining the body heat. The vest heating is very efficient and in conjunction with the FELLEX insulation, I typically only have to have the power turned on to low. At some point I would like to get the had warmer and pants to test. I would, and have recommended this to all my friends and I know many of them have become happy Ororo owners as well.”

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Posted 9 months ago

“Some of the best outdoor gear I have purchased. Quality is great and customer service has been exceptional.”

Helpful Report

Posted 9 months ago

“I have a vest that is great. it's warm on it's own and very cozy when it's on. if youre only using it when youre chilly the battery can last all day, but it really depends on your temp setting. I like the size and placement of the pockets. In the next design iteration, it would be nice to have a haptic indication for what mode youre on. or move the light to the bottom of the vest or the inside of the collar. As it is now, the light is hard for the person wearing it to see and way too obvious for everyone else. You draw a lot of (unwanted, in my case) attention when the vest is on.”

Helpful Report

Posted 9 months ago

“My wife has two vests and multiple batteries all have worked great. One vest started having problems, emailed Ororo they asked a few questions and got us taken car of right,quick and in a hurry. Thanks team.”

Helpful Report

Posted 10 months ago

“I love my heated vest from your company which had been a gift last Christmas. I ordered a heated hoodie from you for my oldest grandson and my son in law for this Christmas. You offered me 30% off with a code that didn't work. Neither did the code for an extra $10 off. Very disappointed”

Helpful Report

Posted 10 months ago

“Easy to order..Good price”

Helpful Report

Posted 10 months ago

“Shopping online and quick follow up emails regarding the status of my order and when my product would arrive was exceptional. I would definitely order again.”

Helpful Report

Posted 10 months ago

“I orderd a ORORO Mens 2xl Black FLEECE VEST Item number 2104-031-0107-OP. Instead the ORORO Warehouse sent me a Mens 2xl Black padded vest Item Number 2104-021-0107. Someone in the warehouse messed up. I want the vest that I ordered sent to me in exchange for the warehouse messed up.”

Helpful Report

Posted 10 months ago

Hi there, thank you for your review. We are sorry if you received the wrong item. Please feel free to contact our support team at support@ororowear.com so that we can help you with the exchange process.

Posted 10 months ago

“I trust ORORO wear. I found you 2 years ago and can't live without, not another winter. I'm a mail carrier and you saved me. I love my vest”

Helpful Report

Posted 10 months ago

“Your products are phenomenal! I am now comfortable when working outdoor. Thank you.”

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Posted 10 months ago

“The quality and look is great but the sizing is off. The medium is way too big for my frame even though that is what was recommended. :(”

Helpful Report

Posted 10 months ago

“Ororo is amazing from start to finish. From placing to the moment i have received my products this is a company that surpasses expectations. And the quality of every product I purchased is impeccable.”

Helpful Report

Posted 10 months ago

“We love your products and have ordered from you several times in the past. The only room for improvement on our end is consider having more ties to Alaska. It’s a pain to have things shipped to family in Pennsylvania and have them hold it until we come home because your company doesn’t ship to Alaska (arguably where people could use your products more).”

Helpful Report

Posted 10 months ago

Hi Jack, thank you for your review. We will forward your feedback to our team for improvements. And we can ship the package to Alaska at this time. If you need any further help, welcome to email us at ororowear@support.com.

Posted 10 months ago

“The jacket I purchased was a gift she loved it”

Helpful Report

Posted 10 months ago

“The customer service woman I dealt with was very very helpful and friendly.”

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Posted 10 months ago

“Very great service and very helpful. Very satisfied. Great products.👍👍”

Helpful Report

Posted 10 months ago

“With aged parents living in a state with cold winters, I love shopping for them on the Ororo site!”

Helpful Report

Posted 10 months ago

“Great Product but the heating coils keep breaking every two to three years. Because of that I now own two non-functional ones and one that works. I know they have a 3-year warranty, but who keeps receipts that long. It's almost like the heating system has planned obsolesents built in. I also recommend that the design would have an inside brest pocket. Again, great product, but the heating system needs to be more reliable. Keep your receipts.”

Helpful Report

Posted 10 months ago

Hi Edward, thank you for your review. I am sorry to know there is something wrong with your heating coils. To submit a warranty claim, you can just provide the order number. Our customer service representative will reach out to you soon to collect more information and provide further assistance.

Posted 10 months ago

ororowear.com is rated 4.3 based on 996 reviews