ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,205 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought this vest for my husband, as a surprise. I had an opportunity to actually see it on a lady at church. I talked to her about it and decided to check it out online. Larry uses it when he goes outside in the mornings to sit and have a cup of coffee and a cigarette or two. Sometimes he wears it when he's out in his shop, depending upon the project. He likes it!”

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Posted 8 months ago

“I’m always cold. This vest is awesome! Battery life is great too.”

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Posted 8 months ago

“I love the gear I own multiple products and am happy with each one”

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Posted 8 months ago

“The heated jacket and scarf bought for Xmas gifts were very well received. Both work very well and the quality is just fine for their purpose.”

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Posted 8 months ago

Hi Connie, thanks for sharing your feedback. We’re glad to hear the heated jacket and scarf were well received as Christmas gifts and that they’re working well for their purpose. We appreciate you taking the time to let us know.

Posted 8 months ago

“Great products”

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Posted 8 months ago

“Loved the heated vest - its weight and warmth is comforting - delightful. A great gift (as this was).”

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Posted 8 months ago

“Jacket is comfortable, stylish and sturdy. However, battery life is abysmal. Right after preheat, I turn it down to lowest setting and only get 3.5 hours of use. I intend to contact support to get help. My answers below are based upon the current situation and may change depending on the support I receive.”

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Posted 8 months ago

“The gloves are pretty good for coldish weather (30-40°F), but they don't keep your hands warm if the temperature gets below 20°F.”

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Posted 8 months ago

Hi Robert, thanks for sharing your experience. We appreciate your noting how the gloves perform across different temperature ranges. Your feedback is helpful, and we’ll continue working to improve warmth and overall performance in colder conditions. Thanks for your patience.

Posted 8 months ago

“I think the people who work at Ororo ROCK! They are always willing to make things right and as we all know that is a lost art. Not too mention the few products that I have purchase have been awesome!”

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Posted 8 months ago

“I purshased a jacket and have to say it's pretty nice, the fit is true to size so be careful there as you may need one size bigger and the overal quality seems pretty good. The jacket is comforable and doesn't restrict movement. The jacket heats up quickly and does a pretty good job of keeping you warm. Obviously every jacket is a bit different so depending on which one you buy and where the heating elements are located sort of determines the effectivenes of the heating.”

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Posted 8 months ago

“Great product and it was delivered in time for Christmas even though it was a last minute find.”

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Posted 8 months ago

“I recently purchased a vest. The light indicator quit working. I contacted customer service and they responded to my email within an hour and even happily agreed to replace my faulty vest. It’s rare to find a company that cares this much about their customers. Highly recommend.”

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Posted 8 months ago

“Actually, we have not received the jacket and battery yet. I had to contact customer service and you are supposed to be sending me the jacket that I should have received 2 weeks ago.”

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Posted 8 months ago

Hi there, thanks for letting us know. We understand how frustrating this delay must be. Our customer service team is already following up on this and assisting with getting the correct jacket sent out. We appreciate your patience.

Posted 8 months ago

“Bought for my mom who is 80 and always cold, lives in the Midwest . Bought her the XS, she is 5’0 and 80 lbs. it fits her perfectly and keeps her warm. Should be warned, the battery does not last very long, so we needed to buy another battery on Amazon. This has been very helpful.”

Helpful Report

Posted 8 months ago

Hi Jennifer, thanks for sharing your experience. We’re so glad to hear the vest fits your mom perfectly and has been keeping her warm—that’s wonderful to know. Battery runtime can vary depending on the heat setting and usage, and we appreciate you sharing this insight. Thank you for taking the time to let us know.

Posted 8 months ago

“Quality items, appreciated the sale offered on a few items I wanted.”

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Posted 8 months ago

“The jacket are very much worth the money. They do exactly as they say. The battery lasts depending how they set low or medium, so far I have not used it on high. But we did buy backup batteries. We are loving this brand.”

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Posted 8 months ago

“I have owned several heated items from Ororowear. Love them all. My last purchase was a heated lounge jacket. Light weight and a bright pleasant orange. I love the happy color.”

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Posted 8 months ago

“I got a vest as a Christmas gift and wore it for the 1st time today at a ski race. I stayed nice and toasty warm for 1.5 hours in very cold, windy conditions.”

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Posted 8 months ago

“Never responded to my calls or emails.”

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Posted 8 months ago

Hi there, thanks for sharing your experience. We understand how frustrating this can be. Our customer service team is currently following up and assisting, and we appreciate your patience. Thanks for your understanding.

Posted 8 months ago

“I purchased this jacket for my wife for Christmas. She absolutely loves it. Keeps her very warm on those cold days.”

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Posted 8 months ago

ororowear.com is rated 4.2 based on 3,205 reviews