ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,205 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered two items: Women's Heated PrimaLoft® Golf Vest and Women's Heated Dual Control Jacket with 5 Heating Zones (Chest Heating). Vest not working, but jacket is. The new battery will not charge up beyond 1 bar even after 8 hrs. Battery printed spec says it takes 5 volts at 3 amps. Closest adaptar I have is 5 volts at 2.1 amps which worked with other jacket. I have had this happen with a new RC battery where it remained in the manufacturer's shelf too long. They slowly discharge beyond recovery. Will be calling customer service and provide an update to my review.”

Helpful Report

Posted 8 months ago

Hi Joe, thanks for sharing the details of your experience. We understand how frustrating this must be, especially when one item is working as expected while the other isn’t. We appreciate you taking the time to troubleshoot and share your observations. Our customer service team is already following up on this and will assist further to help get things sorted out. Thank you for your patience, and we look forward to your update once everything is resolved.

Posted 8 months ago

“I received a deformed product. I can’t get my arm through the left sleeve. I sent photo images showing how the fabric inside the left arm sleeve is all tangled up. The jacket is unwearable for that reason. Given my demanding work and home life I just don’t have the precious time to go through the trouble to return an unwearable product that the company asked me to. So I guess I will have to eat the cost. Very disappointed!”

Helpful Report

Posted 8 months ago

Hi Sandra, thank you for sharing your experience. We understand how upsetting and frustrating this must be, especially given your busy schedule and the condition the jacket arrived in. Our customer service team has already been involved and is continuing to follow up on this matter. We truly appreciate you bringing this to our attention and are sorry this experience has caused such disappointment.

Posted 8 months ago

“The vest i bought for wife ,she loves it”

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Posted 8 months ago

“Not sure what’s wrong with this company but I’m attempting to make a return of a vest I ordered at Christmas and no one in support is responding to my request nor is the automated return site recognizing my order and email. I’m beginning to think this company is a scam.”

Helpful Report

Posted 8 months ago

Hi Tom, sorry for the delay and for the frustration this has caused. We understand how concerning it can be when you’re trying to make a return and aren’t getting timely responses. The holiday period did lead to a higher volume of requests, which caused some delays. Our customer service team is already following up on your case and working to assist. Thank you for your patience.

Posted 8 months ago

“My wife and I both love our vests. Unfortunately, mine had a very small defect (inside pocket came unstitched). Luke and the Customer Service team were terrific working with me and offering several options. I ended up exchanging it, and am now back in business. I'm pleasantly surprised how much we both wear our vests indoors and outdoors with and without the heat. I highly recommend ororo.”

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Posted 8 months ago

“Advertised reaches 140 degrees . Thermometer says max is 98..”

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Posted 8 months ago

Hi Richard, thanks for sharing your experience. Heating performance can vary depending on factors such as environment, temperature setting, and how the garment is worn. If the results aren’t what you expected, we recommend reaching out to our customer service team so they can help review this with you and assist further. We appreciate you taking the time to let us know.

Posted 8 months ago

“Purchased for my 86 year old father who is ALWAYS cold ! He loves it ! Only issue is that the battery runs out when on high after about 4-5 hours and that the vest did not come with a power charger so I needed to give him my phone charger to use. Had to purchase an extra battery and a charger after the initial purchase .”

Helpful Report

Posted 8 months ago

Hi Susan, thanks for sharing your feedback. We’re so glad to hear your father loves the vest and that it’s helping keep him warm. Battery runtime can vary depending on the heat setting, and higher settings will naturally use more power. To reduce environmental impact, charging adapters aren’t included, and many customers use a compatible phone charger instead. We appreciate your understanding and thank you for taking the time to share your experience. Thanks for your support.

Posted 8 months ago

“Products have a luke warm output at best. Ororo falsely claims items are on sell then mysteriously drops prices lower than the sale right after you buy”

Helpful Report

Posted 8 months ago

Hi there, thanks for sharing your experience. We understand how frustrating this can feel, especially when the warmth didn’t meet your expectations and when pricing changes cause concern. Please note that our pricing may adjust over time due to factors such as market conditions, inventory levels, and promotions. We appreciate your understanding and thank you for taking the time to share your feedback as we continue working to improve both our products and the overall shopping experience.

Posted 8 months ago

“Value for money gear.”

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Posted 8 months ago

“Excellent speedy service. Replied almost instantly to my question.”

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Posted 8 months ago

“Bought for wife how is a figure skating coach that teaches inside and outside. Loved it. Actually had to turn it to medium because so warm.”

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Posted 8 months ago

“We bought the heated jacket with upgraded batteries and arm heat from my wife. She loves it! The batteries last quite a while and only take 2 hours to charge.”

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Posted 8 months ago

“Coat heating only lasted for 1 hour on medium!”

Helpful Report

Posted 8 months ago

Hi Frank, thanks for sharing your experience. We understand how disappointing this can be. Battery runtime can vary depending on usage and conditions, and we recommend reaching out to our customer service team so they can review this with you and help check what’s going on. Thanks for your patience.

Posted 8 months ago

“Purchased an ororo a couple years ago for my daughter. She works nights in horse barns and loves it. She gave me one for Christmas this year and I love it; I got the vest. I then ordered one for my husband and he also loves his; wears it all the time. Thanks for making a great product.”

Helpful Report

Posted 8 months ago

“Well the socks are good. Customer Service not so much. I ordered the socks and used the size chart. The socks were way too big and they are not returnable! This should be in large letters on the ordering page. If you order from Amazon, they are returnable.”

Helpful Report

Posted 8 months ago

Hi there, thanks for sharing your feedback. We understand how frustrating this can be, especially when you followed the size chart and the fit wasn’t what you expected. Due to hygiene reasons, socks are not eligible for return or exchange, and this is noted on the product page. That said, we appreciate your suggestion about making this information more visible and will continue working to improve clarity on our ordering pages. Thank you for your understanding and for taking the time to let us know.

Posted 8 months ago

“Ororo went from the best to the worst in my eyes. First, I had the item shipped one day shipping and of course that never materialized then for the inconvenience they gave me a $10 coupon off from THEIR OWN PRODUCTS ..What an insult. !!! Then the battery was junk so I asked for a new one and they gave me step-by-step instructions on how to reset the battery ,well Im well versed in the “electrical” field, I know a junk battery. now they promised to send me a new battery, but that’s going to take weeks to get here. Just a rotten company to deal with customer service wise. I’ve bought and recommended a lot of products over the last couple years for this company ,never again. I have found better quality at a cheaper price now..”

Helpful Report

Posted 8 months ago

Hi Wayne, thank you for taking the time to share your experience. We understand how frustrating and disappointing this situation has been, especially given your past support and recommendations. Delays, battery concerns, and the overall service experience you described are understandably upsetting. Our customer service team is aware and continuing to follow up to assist as best they can. We truly appreciate you sharing your feedback. Thanks for your patience.

Posted 8 months ago

“Researched on Grok, and provided me Ororo. Worked the first time I tried it and second time it didn't. Sent in a video of why it didn't work. Replaced the jacket and that didn't solve the problem. Then I returned the product. I will never buy another Ororo.”

Helpful Report

Posted 8 months ago

Hi Terry, thanks for sharing your experience. We understand how frustrating this situation has been, especially after multiple attempts to resolve it. Our customer service team has been following up on your case, and we appreciate you taking the time to let us know how this process felt from your side. Thanks for your patience.

Posted 8 months ago

“Love my heated jacket. As soon as I turn it on it is so warm within seconds!! Best purchase/gift ever!!”

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Posted 8 months ago

“Ordered two pairs of socks based on shoe size. As we unrolled the large socks, they were clearly too large. Very disappointed that an exchange for medium was not permitted even though the socks were not tried on. There should be a better way to assess sock size better is these are final sale.”

Helpful Report

Posted 8 months ago

Hi there, thanks for sharing your feedback. We understand how disappointing this must be, especially after carefully selecting the size and finding it wasn’t right. Our customer service team has already been following up with you, and we appreciate your patience during this process. Your comments about sock sizing and exchange flexibility are helpful, and we’ll continue working to improve both our sizing guidance and return policies. Thank you for your understanding.

Posted 8 months ago

“I am very disappointed in Ororo. My household and I have been great. Repeat customers for the last two years especially around Christmas. We've purchased two jackets. Several extra batteries and chargers. And this year I bought some things for my wife... that she didn't need. And I was surprised to find that one of the items in particular (slippers) was not returnable. I corresponded with customer support over email, and was told that even though the item is unopened it could NOT be returned. And even tho customer support gave me a couple of options... I simply think that type of policy is unacceptable. So I'm going to return all the items, regardless of whether you credit me or not. And I'm done with Ororo. As I told customer service, I think this is unacceptable. I intend to write a review stating that you have an arbitrary no return policy. And so buyer should read the fine print. I'm also no longer going to recommend Ororo to all the peple who asks about my jacket when they see the lights. And I'm also not going to buy my daughter an Ororo heated jacket... I'll find another brand. The end. // Hi Daniel, I sincerely apologize for the delayed response. I completely understand your concern. Regarding this return policy, I have attached our return guidelines link for your reference. We sincerely apologize for any inconvenience this may have caused. • Returns & Exchanges: https://www.ororowear.com/pages/returns-exchanges That said, we truly appreciate your continued support and highly value your experience. Although our slippers are normally not eligible for return, we’ve received approval to make a one-time exception for you. Option 1: Return for Store Credit We can accept the return and issue a store credit to your ororo account, which can be used toward another product or a different size on ororowear.com. You can use the label we provided previously to return the slippers along with the 5V3A Charger & Cable and the Mini 5K Battery. The original shipping fees are non-refundable. Option 2: Keep the Item & Explore a Courtesy Offer If you’re open to keeping the item (as a gift to others), I’d be happy to check whether any courtesy offers may be available for you. Option 3: Size Exchange We can help if you prefer to exchange for a different size of the same item. $10 flat shipping fee for the replacement will be at your expense. Please let me know how you’d like to proceed. If you decide to move forward with the return, I’ll send over the return instructions right away. Thank you very much for your understanding. Regards, Neva ororo Customer Service On Wed, Jan 07, 2026, at 03:09 PM, Bills@M2A wrote: I would greatly appreciate a swift reply: Will you accept the the slippers at part of my return or not? On Mon, Jan 05, 2026, at 01:45 PM, Bills@M2A wrote: I’m sorry, but that is unacceptable to me. I am a repeat customer, my household has bought 2 Ororo jackets, multiple batteries, chargers, as well as other things. The slippers are still in their package, unopened and perfectly returnable. If you are unable (or unwilling) to return them, then I'll will stop shopping at Ororo. Stop recommending Ororo to my friends (who always ask about my jacket). And write a review stating that Ororo customer service arbitrarily disallows certain items for return. The choice is yours. I’ll wait for your response. On Mon, Jan 05, 2026, at 08:10 AM, ORORO Customer Service wrote: Hi Daniel, This is Neva with ororo customer service. I'm sorry, I’d like to clarify that as noted on the product page at the time of purchase, the silppers are not eligible for return or exchange. *Please refer to the size guide for the best fit. No Return & Exchange. Because of this, I’m afraid we’re unable to process a return or exchange for this order. I truly apologize for any inconvenience this may cause and appreciate your understanding. If you have any other questions or need assistance with using the product, please feel free to let me know. I’m happy to help. :) On Wed, Dec 31, 2025, at 03:11 PM, Bills@M2A wrote: There was also a pair of bunny slippers in my order that I also need to return (they are unopened / still in packaging). My wife received a similar gift and we don’t need them. However, for some reason I was unable to include them in my return request. I would really appreciate it if you could help me get that included in my return. Please let me know. Thank you!!! And Hope the Ororo Team has a safe & happy New Years Eve!!!”

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Posted 8 months ago

Hi Daniel, thank you for taking the time to share your experience so openly. We truly understand how upsetting and disappointing this has been, especially given your long history of supporting ororo and recommending our products to others. It’s clear this situation has caused frustration, and we’re sorry it’s led to such a negative impression. Your feedback regarding our return policies and overall experience has been heard and noted. While our customer service team has already been involved. We appreciate you sharing your honest thoughts. Thanks for your patience.

Posted 8 months ago

ororowear.com is rated 4.2 based on 3,205 reviews