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ororowear.com Reviews

4.2 Rating 3,116 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,116 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
The vests I ordered didn’t come with batteries or chargers, is this normal?
Helpful Report
Posted 5 months ago
Hi Jesse, thanks for reaching out. Please contact our customer service team so they can review your order and help get this resolved for you. We appreciate your patience and understanding.
Posted 5 months ago
Ororo has excellent customer service! I reached out to them and they really came through. They were able to get my son’s heated vest to him before he went on his ski trip. It meant a lot to our family. Thank you Ororo!
Helpful Report
Posted 5 months ago
Unfortunately, I bought a “new, open box” vest and batteries. When it arrived, I do not believe it was new, it didn’t work well at all and it actually had wear marks (stains). When I reached out to Ororo, they would only take the item back for a “store credit” and I would have to pay shipping. I understand it was an open box (no returns) item but this was a pretty darn poor way to stand behind your product for something that was supposed to be a new unused item. After my experience I did not want a store credit, I just wanted my money back. Or at the very least a new item without paying more money. I will not shop here again and I recommend, buyer beware.
Helpful Report
Posted 5 months ago
Hi Patrick, thank you for taking the time to share your experience. We understand how disappointing this situation must have been, especially given your expectations. Your feedback has been reviewed, and we appreciate you sharing your perspective as we continue working to improve our products and overall customer experience. Thanks for your patience.
Posted 5 months ago
I have asked for the return process to exchange my vest and have not received an email on how to do this after responding to an email saying they would do the exchange …
Helpful Report
Posted 5 months ago
Hi there, thanks for sharing your experience. We understand how frustrating this can be when you’re waiting on next steps. Our customer service team is currently following up on your exchange request and will continue to assist. We appreciate your patience. Thanks for understanding.
Posted 5 months ago
I purchased the Orowear extra Large vest for my boyfriend after seeing the advertisement on the Today Show. My boyfriend is often cold and frequently travels between Maine and Massachusetts. He is so happy with his new vest! We immediately charged it which did take some time. However, the charge did last for about six hours. He is very happy with his vest!
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Posted 5 months ago
I have recently added my husband to the Ororo family with a heated jacket, and he loves it. I have a vest and a jacket, which I am generally always wearing one or the other. The batteries last a good long time, making them great for a day or outdoor fun. The heated collar has to be my favorite part so I made sure to order him a jacket with that feature.
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Posted 5 months ago
Really liking my vest. Especially appreciate the warmth at the back of the collar,
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Posted 5 months ago
What a great coat for such cold weather.
Helpful Report
Posted 5 months ago
Exceptionally well built hand warmers and very prompt, professional customer service. Highly recommended!
Helpful Report
Posted 5 months ago
battery does not charge on usb. no indication of charge when plugged in JUNK do not buy!
Helpful Report
Posted 5 months ago
Hi Steven, thanks for sharing your experience. We understand how frustrating this must be.To help our team better understand the situation and provide assistance, please submit the troubleshooting form here: https://www.ororowear.com/pages/troubleshooting. We appreciate your patience.
Posted 5 months ago
Bought a women’s heated vest for my daughter at Christmas. She absolutely loves it! She is small and the vest fits perfectly. Very easy to care for. Looks great! Comfortable.
Helpful Report
Posted 5 months ago
I had a battery which only lasted about 2-4 hours. I asked for a replacement. They sent a replacement and also charged me for it even though I sent it back the day I got the replacement. New battery lasts 8 hours on medium setting which is what I needed. Hopefully they will refund my battery price very soon ! I have two jackets. One for the hospital and one for home. Becky
Helpful Report
Posted 5 months ago
Hi Becky, thanks for sharing your experience. We understand your concern regarding the charge and appreciate your explaining the situation. We’re glad to hear the replacement battery is meeting your needs, and we appreciate your patience.
Posted 5 months ago
I bought the Women's Softshell Vest as a Christmas gift for my wife - she is very happy with it! She was especially pleased when she put he hands in the warm pockets. Size was right on. Also bought a spare battery so would always have a heated vest, even while the other battery was charging.
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Posted 5 months ago
This vest was a Christmas gift for my sister and she loves it! Size was true and she said it’s nice and warm.
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Posted 5 months ago
These are excellent. The top of your hand and around the thumb heat up. On high they made my have sweaty during my walk. I love them. I purchased the yellow because they were clearance priced. The color is deep butter yellow. I was worried it was going to be bright yellow. Definitely recommend!! I have heated coat, vest and now gloves. Love everything from this company
Helpful Report
Posted 5 months ago
I cannot write a review at this time as I’m waiting on an exchange of my purchase. Once I receive the replacement item, I will be glad to provide a review.
Helpful Report
Posted 5 months ago
Hi Lauranna, thanks for letting us know. We understand the situation and appreciate your patience while the exchange is being processed. We look forward to your updated review once you receive the replacement item.
Posted 5 months ago
Bought the heating seat pads for a Christmas gift for my parents. When they opened them they both were thankful. And started talking how much they will be used and had way more uses for them than I ever thought.
Helpful Report
Posted 5 months ago
The coats I purchased are great everyone loves them, ggod to keep you warm even without the heater on.
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Posted 5 months ago
Bought a heated vest along with charger, and extra battery. Had multiple questions during the process. All were answered promptely and were very helpful. Would definitely recommend.
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Posted 5 months ago
My wife and I daughter really love the jacket and vest that I bought them for Christmas. I really appreciate the quick shipping. Thank you
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Posted 5 months ago
ororowear.com is rated 4.2 based on 3,116 reviews