ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,863 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,863 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to write an amazing review. My boyfriend is very excited to get this. However I did not receive my full order that I paid for. ** Update customer service reached out very quickly and were able to resolve the issue. Thank You Patty! The boyfriend is very excited to use his new vest.”

Helpful Report

Posted 3 months ago

Hi Barbara, thank you for sharing your feedback. We’re sorry to hear that your order was incomplete and understand how disappointing that can be, especially when this was something you were excited to gift. Our customer service team is already following up on this and working to resolve it. Thank you for your patience.

Posted 3 months ago

“Nice quality product. Looking forward to giving it a try!”

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Posted 3 months ago

“I got heated vests for the whole family, and we all love them. They are best enjoyed with a snug fit which allows you to experience the warmth most directly. With a looser fit, the heat seems to dissipate. Battery life is shorter than I would like. I will be buying a second one to have at the ready.”

Helpful Report

Posted 3 months ago

Hi Holly, thank you for the review and for choosing ororo for your family. We’re happy to hear you’re enjoying the warmth. Battery performance can vary depending on the heating level selected and the surrounding weather conditions. For extended heating needs in colder environments, having a second battery on hand can be a helpful option https://www.ororowear.com/collections/battery-charger?sort_by=manual&filter.p.m.custom.power_for=For+Heated+Clothing. Thank you again for your thoughtful feedback and continued support.

Posted 3 months ago

“Bought the jacket and after one year it doesn’t heat.”

Helpful Report

Posted 3 months ago

Hi Steffi, thank you for letting us know. We’re sorry to hear that. Please note that our heating elements are covered by a 3-year limited warranty. To help us review and assist you further, please submit the troubleshooting form here: https://www.ororowear.com/pages/troubleshooting Once submitted, our team will follow up and help resolve the issue. Thank you for your patience.

Posted 3 months ago

“Our 15 year old granddaughter is a golfer. She complained of freezing when playing in cold weather because “coats are too bulky and I can’t swing”. Having worn an Ororo vest when hunting, I knew exactly what she needed! It is under the Christmas tree!”

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Posted 3 months ago

“Great quality products AND customer service, highly recommend!”

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Posted 3 months ago

“Haven’t been able to try my heated mittens. One of the batteries was bad. Replacement battery was not the correct battery. Too large for the mittens. Returned the second battery. Awaiting another replacement. Customer service has been responsive. They do expect pictures and videos. Offered to sell me the replacement battery for $20.”

Helpful Report

Posted 3 months ago

Hi George, thank you for taking the time to share your experience. We’re sorry for the inconvenience you’ve encountered with the batteries and understand how frustrating this process has been. We’re glad to hear our customer service team has been responsive and is continuing to follow up to help get this resolved. Thank you for your patience and for working with us while this is being sorted out.

Posted 3 months ago

“it’s a great jacket keeps me warm at work and the classroom am I working in is always like 61° so I always bring my jacket in and it gives me warm. And it usually lasts my 3 1/2 hour shift. and I have recommended this jacket to quite a few people because they’ve been interested in it.”

ororowear.com 5 star review on 23rd December 2025

Helpful Report

Posted 3 months ago

“Product fits ok, but the battery is definitely clunky and hits the hip bone annoyingly. Also it's definitely dark blue, not black. I was hesitant since I couldn't try anything on beforehand, and I'm not sure I'd recommend the brand unless someone could find a friend's to try on first.”

Helpful Report

Posted 3 months ago

Hi Shoshana, thank you for sharing your honest feedback. We appreciate you pointing out your experience with the battery placement and color, and we’re sorry the battery size didn’t meet your expectations. Regarding the color, Black Iris does have a deep, dark blue tone, which can appear different depending on the lighting. Your comments have been noted and shared with our product team for review, as this kind of feedback is helpful as we continue refining our designs. Thank you for taking the time to let us know about your experience.

Posted 3 months ago

“Return policy is garbage. Their sizing is wild. Buy on Amazon instead of ororo so you can return the product for the correct size.”

Helpful Report

Posted 3 months ago

Hi there, thank you for sharing your feedback. We understand how frustrating sizing issues can be. Our return policy and sizing details are outlined on the product page at the time of purchase, and we appreciate you taking the time to share your experience and perspective with us. Thanks for understanding.

Posted 3 months ago

“Please make it easy to understand and see the open box policy. I never saw it when I ordered the vest and battery. Now I have a vest that doesn’t fit my wife. If I had known I wouldn’t have ordered.”

Helpful Report

Posted 3 months ago

Hi Rich, thank you for sharing your feedback. We’re sorry to hear about the sizing issue and understand how frustrating this situation can be, especially when the item was purchased for your wife. The open-box policy is noted on the product page at the time of purchase, but we appreciate your suggestion and have shared your feedback with our team to help improve visibility and clarity moving forward. Thank you for taking the time to let us know about your experience.

Posted 3 months ago

“I’ve been waiting for a long while for my order and am very frustrated. If I knew it was going to be delayed I would bever have ordered. It’s inexcusable. I bought them as a Christmas gift which will not happen given the delay. I cannot recommend your company to anyone. It is so frustrating.”

Helpful Report

Posted 3 months ago

Hi Eddie, thank you for sharing your concerns with us. We’re very sorry for the frustration this situation has caused, especially since the order was meant to be a gift. We understand how disappointing delays can be and appreciate you taking the time to let us know how you’re feeling. Your feedback has been shared with our team, and we’re committed to improving our processes and overall experience. Thank you for your patience and for sharing your experience with us.

Posted 3 months ago

“My vest arrived promptly,was easy to set up, and has been keeping me nice & warm since I started using it.”

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Posted 3 months ago

“I have the vest, sweatshirt and hooded jacket. My spouse has a jacket and vest. I have purchased two vests as gifts. the whole family has Ororo jackets ad vest. It was -11 degrees a couple days ago and I was out shoveling. My hands got cold but my body did not.”

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Posted 3 months ago

“The heated hand warmer (muff style) was not hot enough for my son, who works outdoors a lot in Boston during the winter months. Had to return.”

Helpful Report

Posted 3 months ago

Hi Amy, thank you for sharing your feedback. We’re sorry to hear the hand warmer didn’t meet your expectations. Heating performance can vary depending on weather conditions and usage, and we appreciate you taking the time to let us know about your experience. Thanks for your patience.

Posted 3 months ago

“Great piece of clothing for late season hunts.”

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Posted 3 months ago

“I have not received the battery It supposed to be delivered 12/03/25”

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Posted 3 months ago

Hi Fernando, thank you for reaching out. We’re sorry for the delay and understand your concern. The shipment is currently still showing in transit, and we’re monitoring it closely. We appreciate your patience and will continue to follow up as needed. Thank you for your understanding.

Posted 3 months ago

“Vest is better than expected. I sized up since this brand runs on the smaller side and it fits perfect! Purple color is beautiful, overalI l love this vest!”

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Posted 3 months ago

“I thought my friend's gift of a 'heated vest' was riduculous. And now I get it! I love it and has saved me on some bitter cold days - awesome for travel too. I also want to say that their customer service is fantastic!”

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Posted 3 months ago

“It’s a Christmas gift so hasn’t been opened yet! Did arrive on time and nicely packaged though.”

Helpful Report

Posted 3 months ago

ororowear.com is rated 4.2 based on 2,863 reviews