ororowear.com Reviews

Name: ororowear.com
Rating: 4.30

4.3 Rating 996 Reviews

81 %

of reviewers recommend ororowear.com

4.3

Based on 996 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 14th March 2025

ororowear.com 5 star review on 15th February 2025

Yvette N

352

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered these ororo heated gloves due to the good reviews. I needed them for a trip to Alaska because I have sever Raynoids. Two days after receiving them, I charged the batteries and tested them. I was shocked that on high the palm of the hands only got slightly warm and the fingers did not warm up at all. Due to it being a weekend, I could not get ahold of customer service on the phone and I was leaving for my trip early Monday morning. Therefore, I emailed the company my concern, but never heard back. I am back from my trip over 3 weeks later. I know my concern was received by the company, because I received a confirmation email. I live on medical disabily. I needed these heated gloves to work to protect my fingers. Being disabled I don't have money to spare on faulty product. Buyer beware. If the company works with me, I will update this review”

Helpful Report

Posted 9 months ago

Hi Andrea, thank you for your review. One of our customer service specialists will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this.

Posted 9 months ago

“Awesome product great service”

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Posted 9 months ago

“Product heats up quickly”

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Posted 9 months ago

“Perfect for those cold morning dog walks”

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Posted 9 months ago

“I simply cannot live without my Ororo heated vests! I am cold ALL the time - even much of the summer in air conditioned living arrangements. What started out as a 'cool' gift from a sympathetic daughter has turned into a collection of Ororo heated vests. I have multiple batteries I keep fully charged at all times. The fact that your outlet store had them on a good sale without a battery was a big plus so I could add to my collection. My only wish is that they came collarless as the collar gets tucked in due to my stature.”

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Posted 9 months ago

“It's a nice vest, but sizes are a little smaller then advertised, I ordered a 3XL and it was a little snug on me. Was a bit concerned it didn't heat in the pockets, and the back only up towards the shoulder's.The heat would have been better around the kidney area, if you keep the kidneys warm you'll stay warm. This is an ok vest, but still looking for a better heated vest and also a larger battery pack. JERRY.”

Helpful Report

Posted 9 months ago

Hi Jerry, thank you for your review. We have forwarded your review to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 9 months ago

“cant not return or exchange if you buy an open box the quality is okay shipping is good”

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Posted 9 months ago

“We really enjoy your heated apparel. I must share that I am disappointed in your outlet warranties on out of box apparel. 6 month warranty on the normal 3 year warranty is disappointing. If you have confidence in the existing quality of the product, the warranty should reflect that. If you are going to charge almost half of the full price, the warranty should be at least half of the full price warrant, not 1/5. thank you for hearing my concern.”

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Posted 9 months ago

Hello Hollis, thank you for your review. We will forward your feedback to our team for improvements. If you need any further help, welcome to email us at support@ororowear.com.

Posted 9 months ago

“Don't know anything about this purchase. I didn't buy anything”

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Posted 9 months ago

“I have not yet tried the product as it was 80 today. Heated vest for golf hopefully. Service was excellent and the product look to be of good quality.”

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Posted 9 months ago

“Love my first Ororo!!!”

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Posted 9 months ago

“I recently purchesed the golf vest in size large. Sorry to say it is too large as I wanted to use it more as a base layer. Did not return as tags had been removed. Did enter a second order for a Medium Vest in hopes it meets my needs. Overall, quite happy and look forward to using the vest this winter.”

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Posted 9 months ago

“Love ororowear! Products are fabulous and sales are even better. Fast delivery and great communication.”

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Posted 9 months ago

“Ororo's customer service team couldn't be more accommodating. We have many of their heated outerwear products and couldn't be more pleased!”

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Posted 9 months ago

“Quick and easy. I received it the next day.”

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Posted 9 months ago

“product as advertized”

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Posted 9 months ago

“I was not happy with the shopping experience. Remember I passed the order button and paid for the product. I noticed that I had ordered the wrong size. I wanted an extra large but ordered an extra small. You never responded or corrected my order as requested. Also no phone number to call.”

Helpful Report

Posted 9 months ago

Hi Robert, thank you for your review and I apologize for the unhappy shopping experience. But upon checking, we can't find any emails that were sent to us under your name. Our customer service representative will reach out to you to provide further assistance and we will keep following up until all is set. And if you need a phone call, our phone number is 1 (702) 751-7639.

Posted 9 months ago

“I like the quality of material and feel. I bought large and wear size 10 and am 5ft 7. I like the little extr room it gives me. I tried 3 other coats they were all snug fit at size large and were either heavy or cheaply made. Am anxious to try coat. Also wanted coated to fall at lower hip level for warmth”

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Posted 9 months ago

“I am not sure about these gloves. They do heat and I think they would keep my hands warm. They are rather bulky and the pocket for the battery is not large enough to hold the battery with the wires and zip it closed. I will try them for a a bit but, I think I will return them. I would never be able to use the outer gloves. They are so bulky/thick that I cannot bend my fingers. Don't know about them. I have an Ororo heated vest which I love.”

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Posted 9 months ago

Hi Esther, thank you for leaving your feedback. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance with return.

Posted 9 months ago

“Once the order was placed it was almost immediately shipped and received two days later! Easy, easy, easy!”

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Posted 9 months ago

ororowear.com is rated 4.3 based on 996 reviews