ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,205 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice fit, temp perfect, battery life excellent”

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Posted 8 months ago

“Long life battery keeps you warm all day outiside in the NH winter.”

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Posted 8 months ago

“Great vest except it was too short so I had to return”

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Posted 8 months ago

Hi Pam, thanks for sharing your feedback. We’re sorry to hear the size didn’t work out for you. Your input is appreciated, and we’ll continue working to improve our product designs. Thank you for taking the time to let us know.

Posted 8 months ago

“These pants are heavy and well made. I normally wear a size 10, I ordered a 12 just to be sure I would have plenty of room but I probably shouldn't have done so. My regular size would have fit just fine. The battery lasts me just over 2 hours on high. They keep me comfortable while doing barn chores although the don't get as warm as I expected.”

Helpful Report

Posted 8 months ago

Hi Martha, thanks for sharing your experience. We’re glad to hear you find the pants well made and comfortable for barn chores. We’re sorry to hear that the sizing and warmth didn’t fully meet your expectations—battery runtime and heat output can vary depending on settings, environment, and activity level. Your feedback is truly appreciated, and we’ll continue working to improve both fit guidance and performance. If you have any questions or would like help reviewing your setup, our customer service team is always happy to assist. Thanks for your patience.

Posted 8 months ago

“Wonderful product! Our kids are jealous and want some gear after seeing what we got”

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Posted 8 months ago

“This is a great company! I had to do a return because I ordered the wrong size. The company paid for my return label and the shipping in the right sized vest. I’m impressed!”

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Posted 8 months ago

“Works so well. Perfect for being outside working in the cold without the bulk of a thick coat.”

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Posted 8 months ago

“I love my vest it works great doesn't last too long but that's okay. When I ordered a second one for my girlfriend the size was incorrect but we got to do one later and it's fine.”

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Posted 8 months ago

Hi Thomas, thanks for sharing your experience. We’re glad to hear you love your vest and that it works well for you. We also appreciate your patience with the sizing on the second order, and we’re happy to know everything worked out in the end. Thanks for choosing ororo and for your support.

Posted 8 months ago

“Quality, fit, and customer service/response are all inconsistent. I've bought two vests and the battery pocket placement is important! It seems like Ororo's sewing team is not sewing these battery pockets in the same place and you will notice the difference. I bought my first vest and have loved it. Unfortunately, I then bought the same size (different color vest) as an outlet item (final sale) and it was not made the same way...and I do not love it. I reached out about the problem and was told that since it was a final sale, it cannot be exchanged ...too bad, so sad. I also want to add that I tried to get customer service advice before making the second purchase- I called, emailed, etc and could not a response for days and days. I was reaching out because the color I wanted wasn't available any longer and I only saw it as an open box option. I gave up waiting for a reply and went ahead and made the purchase. My mistake.”

Helpful Report

Posted 8 months ago

Hi there, thanks for taking the time to share your experience. We understand how frustrating this situation has been. Our customer service team has already followed up and is continuing to assist with this. Thank you for your patience and for letting us know.

Posted 8 months ago

“I like this coat a lot. It turned out to not be as described in the online write up. It was shown as a waist length soft shell and it is more of a winter coat. It's actually perfect for me as is and it is great that they have tall sizes. I recommend it if you are looking for a warm winter coat. Great valeu and quality.”

Helpful Report

Posted 8 months ago

Hi James, thanks for sharing your feedback. We’re glad to hear that the coat turned out to be a great fit for you and that you’re enjoying the warmth, quality, and tall sizing. Thank you for the recommendation and for choosing ororo.

Posted 8 months ago

“This coat is very well made! The fit is good, warm, and stylish. I would definitely recommend to anyone!!!”

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Posted 8 months ago

“I ordered the wrong size and customer service took care of me immediately! Received the correct size and love it. Use the vest to play golf and it is fantastic! Quality is excellent. Packaging was great, vest well protected.”

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Posted 8 months ago

“Great addition for your golf game!”

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Posted 8 months ago

“My wife is always cold and she absolutly loves this jacket. I did purchase an extra battery so she can get extra time wearing the jacket.”

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Posted 8 months ago

“Excellent choice. Just what I need for a cold rehearsal space or outside playing golf. I wish the control button were less conspicuous and more at hand level.”

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Posted 8 months ago

“highly rexommended for very cold weather to keep you warm”

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Posted 8 months ago

“Buying a Christmas gift for my husband is always a challenge. He has everything he needs. And then I just saw an advertisement for this and I remembered a friend‘s husband who has diabetes. I had one of these heated sweatshirts and I thought this is perfect. My husband is always cold. Always running the fireplace. I am always hot. It’s a battle as to the temperature we keep the house at. From the minute it arrived he has been wearing it to death. He absolutely loves it. He even said the other day this is the best Christmas present you’ve ever bought me. Enough said.”

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Posted 8 months ago

“My wife loves the coat. The fit is good. Battery life is great”

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Posted 8 months ago

“Well I ordered 2 batteries had the wrong plug for the jacket I have. Been 3 weeks still no refund”

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Posted 8 months ago

Hi Janice, thanks for sharing your experience. We understand how frustrating this delay must be. Our customer service team is currently following up on your refund, and we appreciate your patience while this is being resolved.

Posted 8 months ago

“My husband loves his heated vest. He wears it most of his waking hours. He has an extra battery and can wear it on low most of the day. His friends notice the lit ikon on his upper chest and he enjoys answering questions about it.”

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Posted 8 months ago

ororowear.com is rated 4.2 based on 3,205 reviews