ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,205 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

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ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid an additional $30 for delivery by Christmas eve and it wasn't even close. I love your gear, but am angry that your site claimed delivery, yet failed. This was a gift for my son - pretty sad!”

Helpful Report

Posted 8 months ago

Hi Roger, thank you for sharing your feedback. We understand how frustrating and disappointing this can be, especially since it was meant to be a gift. We truly appreciate your support and we’re sorry for the experience. Thanks for your patience.

Posted 8 months ago

“Loved my vest so much I bought a coat”

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Posted 8 months ago

“Responsive and timely customer support facilitated refund request for issue related to size that did not fit.”

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Posted 8 months ago

“The return process is a pain. It’s not worth the trouble so looking for alternative of heated clothing.”

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Posted 8 months ago

Hi there, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry it didn’t meet your expectations. Please note that we’re currently in a peak return/exchange season, which may cause some delays. We truly appreciate your patience, and we’ll continue working to improve our overall shopping experience. Thanks for your understanding.

Posted 8 months ago

“Great product”

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Posted 8 months ago

“I absolutely love my jacket!!! I had a vest but I sit in hockey arenas. It wasn’t enough. The jacket and heated stadium sit are the best!!!”

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Posted 8 months ago

“My sister absolutely loves her vest! She is the Mayor of a Pennsylvania town and attends many outdoor activities. The cold has been wearing on her and limits what she can do. She was hesitant about the idea of getting a heated vest. I sent her one for Christmas and soon heard that she could use a spare battery. So she got a New Year's package with an orange battery, extra cord and charger, carry case, and a laundry bag. My sister wears the vest to her job in a renovated but chilly barn and frequenlty texts to thank me for the vest - which makes me feel warm, too.”

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Posted 8 months ago

“Great jacket we have 3 received 2 as gifts liked so much we bought Mother one . Jackets look great and have a great efficient design dry warm and comfortable”

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Posted 8 months ago

“The sizes are not what they claim to be. I purchased a vest for someone for a Christmas present with the Westminster logo and it was too large and now of course they don't have one to replace it with of any style. Huge disappointment so now I have an unusable $200 vest”

Helpful Report

Posted 8 months ago

Hi there, thank you for sharing your feedback. We understand how frustrating and disappointing this can be, especially since it was meant to be a gift. Our customer service team is currently following up on this. Thanks for your patience.

Posted 8 months ago

“Battery pack on my order of vest and battery pack (shipped seperately) was delayed by USPS with no explanation. It may have been put on a barge or truck for the final portion of its shipment tp Alaska. When I expressed my concern to OROR, their assistance was professional and immediate, Looking forward to using my vest next Fall on my crane / goose hunt near Delta Junction. Product looks and feels great. Great company, great products and really good folks. I'll be 80 then and warmth will be a must.”

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Posted 8 months ago

“My son is a plumber and works outside much of the time. He has stayed quite warm since receiving this heated vest for Christmas. The battery lasts several days on medium setting which has kept him warm enough in the cold temps! Very light weight and not bulky. He especially appreciated that since his job keeps him moving.”

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Posted 8 months ago

“EXCELLENT PRODUCT - PURCHASED BEFORE ALSO!! EXCELLENT CUSTOMER SERVICE ! ON TIME DELIVERY!! THANKS!!!”

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Posted 8 months ago

“Sweatshirt was warm and soft. Great for underneath my jacket”

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Posted 8 months ago

“One of the easier return processes - wife loves the new vest and already tried it out with multiple heat settings.”

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Posted 8 months ago

“I purchased this item for my daughter for Christmas. She was delighted and this item did not disappoint. She wears it all day and just lives it.”

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Posted 8 months ago

“I purchased a light weight heated vest for my wife. She loves it and wears it every day. It has heat on the upper back, lumbar, chest and pockets. It keeps her nice and warm. Fortunately, I purchased an extra battery at the same time. Unless she is really cold and has it on high, one of the mini batteries will last most of the day but it is nice to have the extra. The sizing of the vest runs standard so get the size you normally wear and because the vest is not a puffy vest it fits well under a jacket without adding bulk. The vest and batteries are high quality. If you know someone that is always cold, buy them some ororo heated apparel.”

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Posted 8 months ago

“I bought a pair of heated gloves for my son before we took a big ski trip out west. Unfortunately the batteries fid not work, so no heated gloves for trip. I contacted Ororo about the situation in hopes of getting replacement batteries. The sales rep asked me to send several videos of the batteries at different points during charge. Who has the time to do that? Just replace the batteries. What a waste of time and money. I work over time in healthcare and I am a full time single mom with 3 boys who just wanted to take her kids skiing over the holidays.”

Helpful Report

Posted 8 months ago

Hi Maureen, thank you for sharing your feedback. We understand how frustrating and disappointing this can be, especially with your busy schedule and holiday plans. Our customer service team is actively following up on this and will assist you as quickly as possible. Thanks for your patience.

Posted 8 months ago

“Had to exchange due to size. Process was fine, but slow.”

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Posted 8 months ago

Hi Ronald, thank you for your feedback. Our customer service team is actively working on this, and we appreciate your patience. Thanks again for your understanding.

Posted 8 months ago

“Jacket is fine, but customer service is non-existent. Contacted through their form due to no other means being found. A week later and no response. Received coat for Christmas and wife ordered a size too big. Just wanted to exchange for alternate size. Only options return for exact same (if defective this would work), return for refund or return for store credit. My situation was none of those. I guess I'm stuck with it, fortunately it's a size larger but very disappointed.”

Helpful Report

Posted 8 months ago

Hi there, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry for the experience. Our customer service team is currently following up on your request and will get back to you as soon as possible. Thanks for your patience.

Posted 8 months ago

“I got a heated sweatshirt for Christmas and on January 10 my battery would not charge. Very disappointed with the product.”

Helpful Report

Posted 8 months ago

Hi Tom, thank you for sharing your feedback. We understand how disappointing this can be, and we’re sorry for the trouble. You can also visit our troubleshooting page here: https://www.ororowear.com/pages/troubleshooting If you still need help, please feel free to reach out to our customer service team. Thanks for your patience.

Posted 8 months ago

ororowear.com is rated 4.2 based on 3,205 reviews