ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,863 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,863 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top notch customer service Hassle free exchange because I ordered the wrong size Super fast Great team”

Helpful Report

Posted 2 months ago

Hi there, thank you so much for your kind words! We’re thrilled to hear you had a great experience with our customer service and that the exchange process was smooth and fast. Your support truly means a lot to our team. Thanks for choosing ororo!

Posted 2 months ago

“I was very disappointed as I spent the money for a heated vest and the battery and cord did not come with it!!!!!!!”

Helpful Report

Posted 3 months ago

Hi Jean, thank you for sharing your experience. We’re very sorry for the disappointment this caused. Our customer service team has already followed up on this issue and reached out to you to help resolve it. Please take a moment to check your email (including spam or junk folders) for their message so we can make sure everything is addressed properly. We appreciate your patience and the opportunity to assist. Thanks again for your feedback.

Posted 2 months ago

“Love the vest. Batteries last a long time. With an extra battery I can wear the vest all day long.”

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Posted 3 months ago

“So excited to order a heated jacket for a gift, I ordered a men’s xsmall, unfortunately I received a women’s xsmall so didn’t get the Christmas gift right, so had to reorder and wait for logistics.”

Helpful Report

Posted 3 months ago

Hi Kim, thank you for sharing your experience. We’re very sorry for the mix-up with your order and understand how disappointing it must have been, especially since this was meant to be a Christmas gift. Our customer service team has been following up to help correct the issue, and we appreciate your patience while the replacement was arranged. Thank you for letting us know, and we truly regret the inconvenience this caused.

Posted 2 months ago

“Wife loved jacket”

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Posted 3 months ago

“Gift for my wife for Christmas. She absolutely loved it and is a great fit and functions perfectly.”

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Posted 3 months ago

“My husband just opened this for Christmas and the battery pack was not inside. He and I are so disappointed. Bummed!”

Helpful Report

Posted 3 months ago

Hi Kerri, we’re really sorry to hear about the confusion—especially since this was a Christmas gift. We completely understand how disappointing that must have been. For clarity, the item you purchased is the apparel-only version, which does not include a battery. If you need a compatible battery, it can be purchased separately here: https://www.ororowear.com/products/mini-5k-battery-4800-mah If you have any questions or would like help confirming compatibility, our customer service team is always happy to assist. Thank you for your patience and for bringing this to our attention.

Posted 2 months ago

“Have not received my credit for my return you received on Dec 18th.”

Helpful Report

Posted 3 months ago

Hi Cheryl, thank you for letting us know. We’re sorry for the delay in your refund. Our customer service team is already following up on this and reviewing your return. Please keep an eye on your email for updates, and thank you for your patience while this is being processed.

Posted 2 months ago

“I love this vest and it is also a go to gift!”

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Posted 3 months ago

“Works great. My new one is lighter and more flexible than my original one. Love them both.”

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Posted 3 months ago

“Perfect fit!! Extremely warm”

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Posted 3 months ago

“The quality of the jacket is exceptional.”

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Posted 3 months ago

“I have the ororo vest it is amazing ! I had to buy a replacement cord as I lost the one I had ! The vest I have had two years ! I wear it as it starts to get cold and then also when Ingo to people’s homes who keep temperature cold It is so well made !”

Helpful Report

Posted 3 months ago

“Communication was great. Product is well designed and looks great. Will se when proper cold arrive how the vest will perform..”

Helpful Report

Posted 3 months ago

“this was a gift for my mom. she is always cold and the heated scarf is a game changer. thank you for keeping her warm.”

Helpful Report

Posted 3 months ago

Hi Brenda, thank you so much for sharing this—it truly means a lot to us. We’re so happy to hear the heated scarf has been a game changer for your mom and is keeping her warm. Knowing our products help bring comfort, especially to loved ones who are always cold, is exactly why we do what we do. Thank you for choosing ororo and for taking the time to leave such a kind note.

Posted 2 months ago

“Ease of online ordering, timely shipping notifications and delivery. Excellent packaging and AWESOME jacket! I love it!!”

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Posted 3 months ago

“Amazing!! The vest fits perfectly. Pockets are deep. The hood is just right, not too big. Arm holes are big enough to accommodate a medium weight layer like a sweatshirt or sweater, but not gaping. The zipper is super smooth and sturdy feeling. The quilted material is nice and lightweight. It’s so comfortable to be toasty warm and not in huge heavy layers.”

Helpful Report

Posted 3 months ago

“Ordered for my brother, he has back issues that are worsened by the cold. He was wearing it Sunday and when I commented and asked, he said it was great. Battery keeps a charge and the highest setting is too hot for using in his chair in the house. He expects it will be great when he's doing outdoor chores this winter.”

Helpful Report

Posted 3 months ago

“The quality is amazing! But unfortunately, after measuring prior to ordering and considering the model wearing a size M who is 6’1 and 184 lbs, M was too small for my boyfriend who has almost identical measurements. The jacket was roughly 6 inches too short on the arms and 3-4 around the waist. Extremely disappointing! When I went back to reorder a L, everything was sold out. Beware that the sizing on the models is not consistent. Back to Amazon!”

Helpful Report

Posted 3 months ago

Hi Elin, thank you for taking the time to share such detailed feedback. We’re really glad to hear you found the quality amazing, but we’re very sorry to hear about the sizing experience. We understand how disappointing it is when the fit doesn’t align with expectations and when the size you need is no longer available. Your comments have been noted and shared with our product team, as this kind of feedback is important for improving our sizing guidance moving forward. We truly appreciate you letting us know about your experience.Thanks for your understanding.

Posted 2 months ago

“Vest is great, battery stopped working after the first use and won’t hold a charge.”

Helpful Report

Posted 3 months ago

Hi Riley, thank you for sharing your experience. We’re glad to hear you like the vest and we’re sorry to hear about the battery performance. To help our team better understand and assist with the issue, please submit the troubleshooting form here: https://www.ororowear.com/pages/troubleshooting. Once submitted, our customer service team will review the details and follow up with you. Thank you for your patience.

Posted 3 months ago

ororowear.com is rated 4.2 based on 2,863 reviews