ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,864 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seem great so far thanks”

Helpful Report

Posted 3 months ago

“Received in timely manner. Got exactly what I ordered!!”

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Posted 3 months ago

“Had to return for a larger size. They seem to run small.”

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Posted 3 months ago

Hi David, thank you for your feedback. We appreciate you letting us know about the sizing and hope the larger size works better for you. Thanks for your patience.

Posted 3 months ago

“It’s a little disappointing the batteries take so long to charge and don’t last that long!”

Helpful Report

Posted 3 months ago

Hi Katherine, thank you for sharing your feedback. We understand how important both charging time and battery life are, and we appreciate you letting us know about your experience. Charging and runtime can vary depending on usage and conditions, and your comments have been shared with our team for reference. Thanks for understanding.

Posted 3 months ago

“Deplorable customer service. Uploaded photos of damages. Never heard anything. Wrote first review. Then finally heard from Cedric only to be ghosted once again. If your customer service is that busy it can't respond to customers in a timely manner, then chances are there are way too many complaints regarding shipping concerns or the product(s) are worthless!”

Helpful Report

Posted 3 months ago

Hi Mike, we’re truly sorry to hear about this experience and understand how frustrating it must be to feel unheard. Thank you for taking the time to share your concerns. Our customer service team is currently following up on your case and continuing to work on it. We appreciate your patience and bringing this to our attention.

Posted 3 months ago

“Multiple Ororo vests and jackets in the family. Excellent product!!!”

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Posted 3 months ago

“Bought a heated vest. It came with a cord, and a battery, but no charger. Seems a bit asinine if you ask me”

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Posted 3 months ago

Hi Dan, thank you for your feedback. To help reduce environmental impact, the charging adapter is not included. The vest is compatible with most standard chargers, and you may also purchase our charger separately if needed at https://www.ororowear.com/products/33w-battery-charger-dual-ports?variant=43852096307382. Thank you for your understanding.

Posted 3 months ago

“I got my first heated vest from a friend. I liked it so much I bought one for my husband. This Christmas I bought vests for my son and his girlfriend. Can't live without my vest! And Ororo products are top quality!! Very efficient shipping, also!”

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Posted 3 months ago

“Great, sized to fit and really comfy in these extreme cold days here in Indianapolis. Thank you for such a great product.”

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Posted 3 months ago

“Products work but customer service is awful. They forgot to send me the charging block for my jacket and say you need to use a specific one not to destroy the battery pack. I’ve reached out via their Google form, phone number, and email and no one’s gotten back to me after a week.”

Helpful Report

Posted 3 months ago

Hi Suzy, thank you for sharing your experience with us. We’re sorry to hear about the frustration this has caused. Our customer service team is currently following up on your case and continuing to work on it. We appreciate your patience and thank you for bringing this to our attention.

Posted 3 months ago

“I did not receive the vest I ordered even though it was marked delivered and the customer service team was great to work with! After submitting a claim with UPS and talking with the local driver the ororo company promptly sent a replacement package and I received it before Christmas so I could put it under the tree!”

Helpful Report

Posted 3 months ago

Hi Kelly, thank you for letting us know. We’re sorry to hear this. Our customer service team is following up on your case—please keep an eye on your email for updates. We appreciate your patience.

Posted 3 months ago

“Good quality vest. Works great. Runs large which is probably actually what normal is in America. We tend to run large.”

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Posted 3 months ago

“Product works well, just doesn't fit as well as advertised. Size does not represent what we thought it would be.”

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Posted 3 months ago

“ORORO customer service exceeded my expectations over a mailing issue of my purchase. Their apology was not necessary for a mailing delay that was beying thier control. But they expedited a secong mailing insuring arrival of my product. I purchased 3 of thier heating products and they have performed exceptionally for more than that 5 years. I am frequently asked my clothing lights up, and I brag about my ororo products and thier warmth.”

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Posted 3 months ago

“Extra slow for a refund request”

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Posted 3 months ago

Hi Cynthia, thank you for sharing your feedback. We understand how frustrating it can be to wait for a refund. Refunds may take some time to process, depending on the original payment method and financial institution. Thanks for your patience.

Posted 3 months ago

“Your heated vest was the best Christmas present I ever bought for my wife. She wears it all day, all winter long.”

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Posted 3 months ago

“Fits well and keeps me warm. Love it.”

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Posted 3 months ago

“Order came quickly, and love your products!”

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Posted 3 months ago

“I ordered a heated vest in mid November. A few weeks later I received an email that the package was lost and you no longer had the color I wanted in stock. A few days later I received notice that all was good and I’d be getting my original order. I even checked with the company and they said all was good. Now I find out they can’t send me the order and are out of all colors so my only choice was to order something else or get a refund. This was the first and will be the last time I deal with your company. Now, right before Christmas, I am going to have to find something else for my son.”

Helpful Report

Posted 3 months ago

Hi there, we’re very sorry for the frustration this situation has caused, particularly with the timing around Christmas. We understand how upsetting it is when plans change unexpectedly, and we appreciate you sharing your experience with us. Thank you for letting us know.

Posted 3 months ago

“Love the vests for golfing!! Can’t wait to get the hand warmer!!”

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Posted 3 months ago

ororowear.com is rated 4.2 based on 2,864 reviews