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ororowear.com Reviews

4.2 Rating 3,408 Reviews
77 %
of reviewers recommend ororowear.com
4.2
Based on 3,408 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Returns Process
Easy

Write Your review

ororowear.com 4 star review on 9th November 2026
Michelle S
ororowear.com 4 star review on 5th November 2026
Daniel B
ororowear.com 4 star review on 5th November 2026
Daniel B
ororowear.com 5 star review on 24th October 2026
Lisa R
ororowear.com 5 star review on 24th October 2026
Lisa R
ororowear.com 5 star review on 15th October 2026
Candice M
ororowear.com 5 star review on 15th October 2026
Candice M
451
Anonymous
Anonymous  // 01/01/2019
“Love my heated jacket. As soon as I turn it on it is so warm within seconds!! Best purchase/gift ever!!”
Helpful Report
Posted 10 months ago
“Ordered two pairs of socks based on shoe size. As we unrolled the large socks, they were clearly too large. Very disappointed that an exchange for medium was not permitted even though the socks were not tried on. There should be a better way to assess sock size better is these are final sale.”
Helpful Report
Posted 10 months ago
Hi there, thanks for sharing your feedback. We understand how disappointing this must be, especially after carefully selecting the size and finding it wasn’t right. Our customer service team has already been following up with you, and we appreciate your patience during this process. Your comments about sock sizing and exchange flexibility are helpful, and we’ll continue working to improve both our sizing guidance and return policies. Thank you for your understanding.
Posted 9 months ago
“I am very disappointed in Ororo. My household and I have been great. Repeat customers for the last two years especially around Christmas. We've purchased two jackets. Several extra batteries and chargers. And this year I bought some things for my wife... that she didn't need. And I was surprised to find that one of the items in particular (slippers) was not returnable. I corresponded with customer support over email, and was told that even though the item is unopened it could NOT be returned. And even tho customer support gave me a couple of options... I simply think that type of policy is unacceptable. So I'm going to return all the items, regardless of whether you credit me or not. And I'm done with Ororo. As I told customer service, I think this is unacceptable. I intend to write a review stating that you have an arbitrary no return policy. And so buyer should read the fine print. I'm also no longer going to recommend Ororo to all the peple who asks about my jacket when they see the lights. And I'm also not going to buy my daughter an Ororo heated jacket... I'll find another brand. The end. // Hi Daniel, I sincerely apologize for the delayed response. I completely understand your concern. Regarding this return policy, I have attached our return guidelines link for your reference. We sincerely apologize for any inconvenience this may have caused. • Returns & Exchanges: https://www.ororowear.com/pages/returns-exchanges That said, we truly appreciate your continued support and highly value your experience. Although our slippers are normally not eligible for return, we’ve received approval to make a one-time exception for you. Option 1: Return for Store Credit We can accept the return and issue a store credit to your ororo account, which can be used toward another product or a different size on ororowear.com. You can use the label we provided previously to return the slippers along with the 5V3A Charger & Cable and the Mini 5K Battery. The original shipping fees are non-refundable. Option 2: Keep the Item & Explore a Courtesy Offer If you’re open to keeping the item (as a gift to others), I’d be happy to check whether any courtesy offers may be available for you. Option 3: Size Exchange We can help if you prefer to exchange for a different size of the same item. $10 flat shipping fee for the replacement will be at your expense. Please let me know how you’d like to proceed. If you decide to move forward with the return, I’ll send over the return instructions right away. Thank you very much for your understanding. Regards, Neva ororo Customer Service On Wed, Jan 07, 2026, at 03:09 PM, Bills@M2A wrote: I would greatly appreciate a swift reply: Will you accept the the slippers at part of my return or not? On Mon, Jan 05, 2026, at 01:45 PM, Bills@M2A wrote: I’m sorry, but that is unacceptable to me. I am a repeat customer, my household has bought 2 Ororo jackets, multiple batteries, chargers, as well as other things. The slippers are still in their package, unopened and perfectly returnable. If you are unable (or unwilling) to return them, then I'll will stop shopping at Ororo. Stop recommending Ororo to my friends (who always ask about my jacket). And write a review stating that Ororo customer service arbitrarily disallows certain items for return. The choice is yours. I’ll wait for your response. On Mon, Jan 05, 2026, at 08:10 AM, ORORO Customer Service wrote: Hi Daniel, This is Neva with ororo customer service. I'm sorry, I’d like to clarify that as noted on the product page at the time of purchase, the silppers are not eligible for return or exchange. *Please refer to the size guide for the best fit. No Return & Exchange. Because of this, I’m afraid we’re unable to process a return or exchange for this order. I truly apologize for any inconvenience this may cause and appreciate your understanding. If you have any other questions or need assistance with using the product, please feel free to let me know. I’m happy to help. :) On Wed, Dec 31, 2025, at 03:11 PM, Bills@M2A wrote: There was also a pair of bunny slippers in my order that I also need to return (they are unopened / still in packaging). My wife received a similar gift and we don’t need them. However, for some reason I was unable to include them in my return request. I would really appreciate it if you could help me get that included in my return. Please let me know. Thank you!!! And Hope the Ororo Team has a safe & happy New Years Eve!!!”
Helpful Report
Posted 10 months ago
Hi Daniel, thank you for taking the time to share your experience so openly. We truly understand how upsetting and disappointing this has been, especially given your long history of supporting ororo and recommending our products to others. It’s clear this situation has caused frustration, and we’re sorry it’s led to such a negative impression. Your feedback regarding our return policies and overall experience has been heard and noted. While our customer service team has already been involved. We appreciate you sharing your honest thoughts. Thanks for your patience.
Posted 9 months ago
“I bought this vest for my husband, as a surprise. I had an opportunity to actually see it on a lady at church. I talked to her about it and decided to check it out online. Larry uses it when he goes outside in the mornings to sit and have a cup of coffee and a cigarette or two. Sometimes he wears it when he's out in his shop, depending upon the project. He likes it!”
Helpful Report
Posted 10 months ago
“I’m always cold. This vest is awesome! Battery life is great too.”
Helpful Report
Posted 10 months ago
“I love the gear I own multiple products and am happy with each one”
Helpful Report
Posted 10 months ago
“The heated jacket and scarf bought for Xmas gifts were very well received. Both work very well and the quality is just fine for their purpose.”
Helpful Report
Posted 10 months ago
Hi Connie, thanks for sharing your feedback. We’re glad to hear the heated jacket and scarf were well received as Christmas gifts and that they’re working well for their purpose. We appreciate you taking the time to let us know.
Posted 9 months ago
“Great products”
Helpful Report
Posted 10 months ago
“Loved the heated vest - its weight and warmth is comforting - delightful. A great gift (as this was).”
Helpful Report
Posted 10 months ago
“Jacket is comfortable, stylish and sturdy. However, battery life is abysmal. Right after preheat, I turn it down to lowest setting and only get 3.5 hours of use. I intend to contact support to get help. My answers below are based upon the current situation and may change depending on the support I receive.”
Helpful Report
Posted 10 months ago
“The gloves are pretty good for coldish weather (30-40°F), but they don't keep your hands warm if the temperature gets below 20°F.”
Helpful Report
Posted 10 months ago
Hi Robert, thanks for sharing your experience. We appreciate your noting how the gloves perform across different temperature ranges. Your feedback is helpful, and we’ll continue working to improve warmth and overall performance in colder conditions. Thanks for your patience.
Posted 9 months ago
“I think the people who work at Ororo ROCK! They are always willing to make things right and as we all know that is a lost art. Not too mention the few products that I have purchase have been awesome!”
Helpful Report
Posted 10 months ago
“I purshased a jacket and have to say it's pretty nice, the fit is true to size so be careful there as you may need one size bigger and the overal quality seems pretty good. The jacket is comforable and doesn't restrict movement. The jacket heats up quickly and does a pretty good job of keeping you warm. Obviously every jacket is a bit different so depending on which one you buy and where the heating elements are located sort of determines the effectivenes of the heating.”
Helpful Report
Posted 10 months ago
“Great product and it was delivered in time for Christmas even though it was a last minute find.”
Helpful Report
Posted 10 months ago
“I recently purchased a vest. The light indicator quit working. I contacted customer service and they responded to my email within an hour and even happily agreed to replace my faulty vest. It’s rare to find a company that cares this much about their customers. Highly recommend.”
Helpful Report
Posted 10 months ago
“Actually, we have not received the jacket and battery yet. I had to contact customer service and you are supposed to be sending me the jacket that I should have received 2 weeks ago.”
Helpful Report
Posted 10 months ago
Hi there, thanks for letting us know. We understand how frustrating this delay must be. Our customer service team is already following up on this and assisting with getting the correct jacket sent out. We appreciate your patience.
Posted 9 months ago
“Bought for my mom who is 80 and always cold, lives in the Midwest . Bought her the XS, she is 5’0 and 80 lbs. it fits her perfectly and keeps her warm. Should be warned, the battery does not last very long, so we needed to buy another battery on Amazon. This has been very helpful.”
Helpful Report
Posted 10 months ago
Hi Jennifer, thanks for sharing your experience. We’re so glad to hear the vest fits your mom perfectly and has been keeping her warm—that’s wonderful to know. Battery runtime can vary depending on the heat setting and usage, and we appreciate you sharing this insight. Thank you for taking the time to let us know.
Posted 9 months ago
“Quality items, appreciated the sale offered on a few items I wanted.”
Helpful Report
Posted 10 months ago
“The jacket are very much worth the money. They do exactly as they say. The battery lasts depending how they set low or medium, so far I have not used it on high. But we did buy backup batteries. We are loving this brand.”
Helpful Report
Posted 10 months ago
“I have owned several heated items from Ororowear. Love them all. My last purchase was a heated lounge jacket. Light weight and a bright pleasant orange. I love the happy color.”
Helpful Report
Posted 10 months ago
ororowear.com is rated 4.2 based on 3,408 reviews