ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,208 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,208 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sure whether this heated vest can be worn with a pacemaker??”

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Posted 8 months ago

“I’ve worn it a few times and I’m very happy with it. I especially like it when I go out for a walk and I don’t wanna wear a bulky coat over my clothing.”

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Posted 8 months ago

“This review focuses on the shipping process and lack of communication—not the product itself, as I still haven’t received it. I placed an order for Glasgow Heated Liner Gloves (Order ORORO#929874) on December 10th, intending to give them as a Christmas gift when my father-in-law was in town. The product was sent to a local courier service in Charlotte, where it sat from December 15th to December 24th. During this time, I tried calling Ororo, but the only option was to leave a voicemail, which was never returned. I also emailed multiple times, but the responses were unhelpful, simply stating arrival dates that never materialized. On December 24th, the tracking website indicated the product was lost and advised me to contact the seller. At no point did Ororo proactively reach out to resolve the issue. I contacted them again that day, providing a screenshot from the courier showing the item was lost, and requested that they send the gift directly to my father-in-law. The replacement product was shipped on December 29th via ground service, with an estimated arrival date of January 3rd. The customer service throughout this process was disappointing—there was no sense of urgency or apology for the inconvenience. At the very least, they could have overnighted the replacement, but instead, they waited an additional four days to ship and chose the slowest method possible. We own other Ororo products and have found them to be good quality, so I’m hoping these gloves will make us forget about this very poor experience with the delivery process.”

Helpful Report

Posted 8 months ago

Hi Todd, thank you for taking the time to share such a detailed account of your experience. We’re truly sorry for the frustration and inconvenience caused by the shipping delays and lack of timely communication—especially since this order was intended as a Christmas gift. We understand how disappointing and stressful that situation must have been. Our customer service team has been following up on this matter, and we appreciate your patience while the replacement was arranged. We’re grateful for your continued support of ororo and for acknowledging the quality of our other products. We sincerely hope that once the gloves arrive, they’ll meet your expectations and help restore your confidence in us. Your feedback regarding the delivery experience has been noted and shared internally as we continue working to improve our processes. Thank you again for bringing this to our attention.

Posted 8 months ago

“Very good customer service”

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Posted 8 months ago

“I didn't rate it 5 stars only because the battery was missing when I received the vest. But the customer service was excellent. Very prompt responses to all my questions and they quickly sent a replacement battery.”

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Posted 8 months ago

“Xmass gift. Very well received.”

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Posted 8 months ago

“The paragon coat is disappointing. At 26 degrees and windy the coat does not keep me warm and the wind goes through the coat.”

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Posted 8 months ago

Hi there, thank you for sharing your experience. We’re sorry to hear that the Paragon coat didn’t meet your expectations. Warmth and wind protection can vary depending on factors such as wind intensity, layering underneath, and individual comfort levels. We understand how disappointing it is when a coat doesn’t perform as hoped in those conditions. If you feel the product may not be performing as intended or would like help reviewing your setup, we encourage you to reach out to our customer service team so they can look into this with you. Thanks for your understanding.

Posted 8 months ago

“Upon opening our delivery the coat received was nothing like the picture or description on website. Customer service was quick with a replacement. Good on their end, except, the replacement coat they sent was the exact same wrong one as before. I will be asking for a refund. Not worth my time going through this.”

Helpful Report

Posted 8 months ago

Hi Ryan, thank you for sharing your experience. We’re sorry to hear about the continued frustration and understand how disappointing it is to receive an item that doesn’t match your expectations, especially after already going through a replacement process. Our customer service team is following up to review the situation and assist with next steps. We appreciate you taking the time to let us know how you’re feeling and thank you for your patience while this is addressed.

Posted 8 months ago

“So far the wife loves it, so I am counting it a win! :)”

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Posted 8 months ago

“I love my jacket. The fit is great (need a size larger than you normally get), the warm arms and body are wonderful but the jacket is also warm just by itself.”

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Posted 8 months ago

“Ororowear black heated vest seems a good product. Packed nicely including a separate reusable zippered bag. I purchased the battery also. Both seems to be a good value. I would recommend this seller.”

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Posted 8 months ago

“My husband really says it keeps him warm ! Its a bit snug for the belly line .But I think a XXL would be way to big .Delivery was very good.”

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Posted 8 months ago

“The vest is built very nice. I dont like the snaps on the pockets instead of zippers. The heat is not hot but lukewarm and doesnt las more than an hour. Very Very dissapointed.”

Helpful Report

Posted 8 months ago

Hi Kalyn, thank you for sharing your feedback. We’re glad to hear you feel the vest is well built. We’re sorry that the heating performance and pocket design didn’t meet your expectations. Perceived warmth and battery runtime can vary depending on heat setting, environment, and usage conditions. Your comments about the snaps and heat level have been noted and shared with our team as we continue working to improve our products. We appreciate you taking the time to let us know. Thanks for your understanding.

Posted 8 months ago

“Sizing information on gloves is not very accurate, and there is confusion about batteries because of all the extra "ads" about the various options. Description of the gloves needs to provide more information about the weight of the batteries, which is quite significant and which effects the comfort of the gloves.”

Helpful Report

Posted 8 months ago

Hi Richard, thanks for sharing your experience. We’re sorry to hear about the confusion with sizing information and battery details. Your comments have been noted, and we’ll continue working to improve the clarity of our product descriptions, including providing more helpful information about battery options and weight. If you have any questions or would like help reviewing your specific product, please feel free to contact our customer service team—we’ll be glad to assist.

Posted 8 months ago

“Horrible. Sent an email mom Christmas asking for assistance to switch a gift size and have not heard from anyone. Frustrating. Need assistance!!!!”

Helpful Report

Posted 8 months ago

Hi Elisabete, thank you for letting us know. We’re very sorry for the frustration this has caused. Our customer service team is already following up on your request and will be reaching out to assist you as soon as possible. Please keep an eye on your email for an update. Thank you for your patience.

Posted 8 months ago

“Great product, lightweight, easy to use and most of all WARM!! Used for a December Chicago Bears game and it was a lifesaver!”

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Posted 8 months ago

“I wasn’t happy with the resolution of an issue. I attempted to exchange one of three heated vests I had purchased for Christmas gifts. I needed a larger size and the item was unopened! However, after two replies from AI customer service I was finally routed to a person who would not exchange the item. I hadn’t realized that the item was marked ‘Final Sale’ and was not eligible for exchanges. The customer service rep sent me a screen shot of the item and it is listed in the description. Be on the lookout for these items when making purchases. I have not seen final sale items being mixed in with regular sale items on any other shopping websites I’ve used and wasn’t looking at the details when I made these purchases. Now I’m stuck with a $119 vest that is too small.”

Helpful Report

Posted 8 months ago

Hi Heather, thank you for taking the time to share your experience. We’re sorry to hear about the frustration surrounding the exchange and understand how disappointing that can be, especially when the item was intended as a gift and remained unopened. As noted, final sale items are not eligible for returns or exchanges, and this information is included on the product page at the time of purchase. That said, we appreciate your candid feedback regarding how final sale items are presented. Your comments have been noted and shared internally, and we’ll continue working to improve clarity and the overall shopping experience. Thank you for bringing this to our attention.

Posted 8 months ago

“Disappointed with product. Not all the areas warm up and it only gets barely warm. Will return.”

Helpful Report

Posted 8 months ago

Hi there, thank you for sharing your feedback. We’re sorry to hear the product didn’t meet your expectations in terms of warmth. Heating performance can vary by design and usage, and we understand how disappointing that can be. If your item is eligible, you may proceed with a return, and our customer service team will be happy to assist if you need any help with the process. We appreciate you taking the time to let us know.

Posted 8 months ago

“Very disappointed. Gloves are small, even 2xl, and warmth is limited. My husband is too kind to say they are not great. Save your money.”

Helpful Report

Posted 8 months ago

Hi there, thank you for sharing your feedback. We’re sorry to hear that the gloves didn’t meet your expectations in terms of fit and warmth. We understand how disappointing that can be. Please know that our customer service team is actively following up and working to assist with this matter. We appreciate your patience and taking the time to let us know about your experience.

Posted 8 months ago

“Very warm and stays warm!”

Helpful Report

Posted 8 months ago

ororowear.com is rated 4.2 based on 3,208 reviews