Login
Start Free Trial Are you a business? Click Here

ororowear.com Reviews

4.2 Rating 3,116 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,116 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

Write Your review

ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
They have the best customer service I have ever seen. Mail lost package and they replaced it and it arrived before Christmas. Great Job!
Helpful Report
Posted 5 months ago
Good quality and heats fast
Helpful Report
Posted 5 months ago
My son loved his jacket! Only one issue…final sale. He is 6’1” 165 lbs and the medium is a little short in the torso. I wish he could return for a large.
Helpful Report
Posted 5 months ago
Hi Amy, thank you for sharing your feedback. We’re glad to hear your son loved the jacket. We’re sorry to hear the torso length wasn’t quite right. As this item was marked as final sale, it isn’t eligible for returns or exchanges, which is noted on the product page at the time of purchase. We understand how disappointing that can be, especially when sizing is so close. Your feedback has been noted and shared with our team for future consideration. Thanks for your understanding.
Posted 5 months ago
Very warm and comfortable wife loves it
Helpful Report
Posted 5 months ago
Promo has a great of heated gear, their delivery time is excellent. However my newest vest, camouflaged and thinner, does not seem to achieve the heat level of my black polypro Ororo and obviously not the down vest.
Helpful Report
Posted 5 months ago
Purchased for my wife for Christmas and she just loves it. Excellent quality, great fit and very warm.
Helpful Report
Posted 5 months ago
Was a gift. Good fit and very satisfied
Helpful Report
Posted 5 months ago
I received my vest last year and appreciate more comfortable downhill skiing. I knew my husband would love a vest. It made a great Christmas present!
Helpful Report
Posted 5 months ago
I love the vest I got for my husband! It gives him the extra warmth when he is out and about.
Helpful Report
Posted 5 months ago
I purchased two vests this Christmas but only received one charging element in the shipment. I need another one as they were for two different people. Order ORORO#905407
Helpful Report
Posted 5 months ago
Hi Lizzy, thank you for letting us know. We’re sorry for the confusion with your order. If you only received one charging element when you purchased two vests, please contact our customer service team so they can review your order details and help check what’s missing. They’ll be happy to assist you further. Thanks for your understanding.
Posted 5 months ago
Excellent Customer service
Helpful Report
Posted 5 months ago
Works great!
Helpful Report
Posted 5 months ago
Hi Kenneth, thank you for your feedback! We’re committed to providing reliable warmth and comfortable, well-designed heated apparel, so we’re very happy to hear that it’s working great for you and that you’re enjoying it.
Posted 5 months ago
absolutely love them
Helpful Report
Posted 5 months ago
I never received my package. UPS stated it was delivered, but to my mailbox, 1600 feet from my home and I never received it. I filed a claim to no avail. Awful
Helpful Report
Posted 5 months ago
Hi Sandra, thank you for letting us know. We’re very sorry to hear about this situation and understand how frustrating it must be. Our customer service team is already following up on your case and investigating the delivery issue. Please keep an eye on your email for updates or next steps from our team, as they’ll be in touch as soon as possible. Thank you for your patience while this is being addressed.
Posted 5 months ago
Bought as a gift for my husband! He loved it! High quality!
Helpful Report
Posted 5 months ago
Top notch customer service Hassle free exchange because I ordered the wrong size Super fast Great team
Helpful Report
Posted 5 months ago
Hi there, thank you so much for your kind words! We’re thrilled to hear you had a great experience with our customer service and that the exchange process was smooth and fast. Your support truly means a lot to our team. Thanks for choosing ororo!
Posted 5 months ago
I was very disappointed as I spent the money for a heated vest and the battery and cord did not come with it!!!!!!!
Helpful Report
Posted 5 months ago
Hi Jean, thank you for sharing your experience. We’re very sorry for the disappointment this caused. Our customer service team has already followed up on this issue and reached out to you to help resolve it. Please take a moment to check your email (including spam or junk folders) for their message so we can make sure everything is addressed properly. We appreciate your patience and the opportunity to assist. Thanks again for your feedback.
Posted 5 months ago
Love the vest. Batteries last a long time. With an extra battery I can wear the vest all day long.
Helpful Report
Posted 5 months ago
So excited to order a heated jacket for a gift, I ordered a men’s xsmall, unfortunately I received a women’s xsmall so didn’t get the Christmas gift right, so had to reorder and wait for logistics.
Helpful Report
Posted 5 months ago
Hi Kim, thank you for sharing your experience. We’re very sorry for the mix-up with your order and understand how disappointing it must have been, especially since this was meant to be a Christmas gift. Our customer service team has been following up to help correct the issue, and we appreciate your patience while the replacement was arranged. Thank you for letting us know, and we truly regret the inconvenience this caused.
Posted 5 months ago
Wife loved jacket
Helpful Report
Posted 5 months ago
ororowear.com is rated 4.2 based on 3,116 reviews