ororowear.com Reviews

Name: ororowear.com
Rating: 4.25

4.3 Rating 2,009 Reviews

79 %

of reviewers recommend ororowear.com

4.3

Based on 2,009 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 26th December 2025

379

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service has been very poor from the very get-go. I have not got to utilize my heated vest due to the inconsistency in the customer service rep ability to correct my issue. I would not recommend this product to anyone.”

Helpful Report

Posted 9 months ago

Hi Utah, thank you for your review. Sorry for the unhappy shopping experience. It is noticed that our customer service specialist is helping you with this and please don't worry, we will try our best to help you resolve this situation.

Posted 9 months ago

“got it to work after all - alls good!”

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Posted 9 months ago

“I received the ladies vest as a vest. It was a size too small. No hassle exchange for the right size. Order a size larger for better fit”

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Posted 9 months ago

“I liked the quality and performance of the vest.”

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Posted 9 months ago

“Love their products and their customer service is phenomenal.”

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Posted 9 months ago

“My heated vest was just what I needed. The vest arrived quickly and was just as advertised. It exceeds my expectations.”

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Posted 9 months ago

“This vest is perfect for over my sweatshirt or under my jacket. Love it.”

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Posted 9 months ago

“Their product is fine. I had a sweatshirt that I purchased 3 years and 3 months ago which stopped working. I have purchased a few other items as well. I understand that I was not entitled to receive a free replacement, but I wasn't offered much beyond a $20 certificate. I believe in the product, but hesitant on recommending due to how long the product lasts.”

Helpful Report

Posted 9 months ago

Hi Alfred, thank you for your review. We have forwarded your feedback to our support team for further improvements. Please feel free to contact us if you need any other assistance. We are always here to help :)

Posted 9 months ago

“The customer service response time was EXCELLENT They truly stand by their products and make it so easy and efficienct to trouble shoot any issues STELLAR EXPERIENCE with ORORO”

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Posted 9 months ago

“ororo products are fantastic - I have ordered them for my entire team at www.Nonaste.com - We love them and it is actually pretty funny to see the team on video calls all wearing them to stay toasty on our calls. Thanks for building great products. Andy V. Founder/CEO Nonaste”

Helpful Report

Posted 9 months ago

“Jacket is comfortable but battery life and recharging time are an issue. Had to purchase another battery”

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Posted 9 months ago

Hi Russ, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 9 months ago

“Love it. Fits well, size medium. I usually wear ladies medium.”

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Posted 9 months ago

“I purchased a different name brand for Christmas andas a gift for someone. I returned it. I love the looks,features and the fit of this. I received one like from my son years ago and it's looks like brand new.”

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Posted 9 months ago

“I wish the battery lasted longer. I also wish kid sizes were available. We ended up getting an adult XS for my son that works but it would be too big for my younger kids. More kids in school are asking for them. Great for recess and out door rinks.”

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Posted 9 months ago

“I like my vest though I did find it ran a bit small per the measurements. I love love love the heated option and pockets but the time for my battery pack had never reached what it says for the three levels, hence the 4 out of 5 above.”

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Posted 9 months ago

“Luke, with customer service, was very helpful in getting me a replacement battery for my vest! He responded promptly and ensured I got what I needed.”

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Posted 9 months ago

“Customer service responded quickly and answered all my questions. Everyone I spoke with on the phone was patient, helpful and understanding of my needs. I would recommend your products to anyone interested in being more comfortable in the cold.”

Helpful Report

Posted 9 months ago

“I have heated gloves, a heated vest, a heated vest coat, and a heated vest parka. I absolutely love the Ororo brand but for some reason, my heated vest jacket would no longer heat up. I’ve had it for years. I contacted Ororo customer service and I cannot tell you how happy I am with their customer service. They completely replaced my old five-year-old heated vest with a new one I have never worked with a company that provides such excellent customer service. Their products are amazing. I love my best.. Everybody loves it and I’ve bought several other ones for everybody in my family. it’s the best thank you.”

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Posted 9 months ago

“I had to return my vest twice after using the heating element less than 3 times each vest. I left the charging cable in the second vest by accident. Instead of ORORO sending my charger back to me, they were going to charge me for a new one.”

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Posted 9 months ago

Hi Kathryn, thank you for your review. It is noticed that our customer service specialist is helping you with this. Please let us know if you need any other assistance. We are always here to help :)

Posted 9 months ago

“Purchased a for my mother-in-law; she loves it and perfectly sized!!”

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Posted 9 months ago

ororowear.com is rated 4.3 based on 2,009 reviews