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ororowear.com Reviews

4.2 Rating 3,116 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,116 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
Gift for my wife for Christmas. She absolutely loved it and is a great fit and functions perfectly.
Helpful Report
Posted 5 months ago
My husband just opened this for Christmas and the battery pack was not inside. He and I are so disappointed. Bummed!
Helpful Report
Posted 5 months ago
Hi Kerri, we’re really sorry to hear about the confusion—especially since this was a Christmas gift. We completely understand how disappointing that must have been. For clarity, the item you purchased is the apparel-only version, which does not include a battery. If you need a compatible battery, it can be purchased separately here: https://www.ororowear.com/products/mini-5k-battery-4800-mah If you have any questions or would like help confirming compatibility, our customer service team is always happy to assist. Thank you for your patience and for bringing this to our attention.
Posted 5 months ago
Have not received my credit for my return you received on Dec 18th.
Helpful Report
Posted 5 months ago
Hi Cheryl, thank you for letting us know. We’re sorry for the delay in your refund. Our customer service team is already following up on this and reviewing your return. Please keep an eye on your email for updates, and thank you for your patience while this is being processed.
Posted 5 months ago
I love this vest and it is also a go to gift!
Helpful Report
Posted 5 months ago
Works great. My new one is lighter and more flexible than my original one. Love them both.
Helpful Report
Posted 5 months ago
Perfect fit!! Extremely warm
Helpful Report
Posted 5 months ago
The quality of the jacket is exceptional.
Helpful Report
Posted 5 months ago
I have the ororo vest it is amazing ! I had to buy a replacement cord as I lost the one I had ! The vest I have had two years ! I wear it as it starts to get cold and then also when Ingo to people’s homes who keep temperature cold It is so well made !
Helpful Report
Posted 5 months ago
Communication was great. Product is well designed and looks great. Will se when proper cold arrive how the vest will perform..
Helpful Report
Posted 5 months ago
this was a gift for my mom. she is always cold and the heated scarf is a game changer. thank you for keeping her warm.
Helpful Report
Posted 5 months ago
Hi Brenda, thank you so much for sharing this—it truly means a lot to us. We’re so happy to hear the heated scarf has been a game changer for your mom and is keeping her warm. Knowing our products help bring comfort, especially to loved ones who are always cold, is exactly why we do what we do. Thank you for choosing ororo and for taking the time to leave such a kind note.
Posted 5 months ago
Ease of online ordering, timely shipping notifications and delivery. Excellent packaging and AWESOME jacket! I love it!!
Helpful Report
Posted 5 months ago
Amazing!! The vest fits perfectly. Pockets are deep. The hood is just right, not too big. Arm holes are big enough to accommodate a medium weight layer like a sweatshirt or sweater, but not gaping. The zipper is super smooth and sturdy feeling. The quilted material is nice and lightweight. It’s so comfortable to be toasty warm and not in huge heavy layers.
Helpful Report
Posted 5 months ago
Ordered for my brother, he has back issues that are worsened by the cold. He was wearing it Sunday and when I commented and asked, he said it was great. Battery keeps a charge and the highest setting is too hot for using in his chair in the house. He expects it will be great when he's doing outdoor chores this winter.
Helpful Report
Posted 5 months ago
The quality is amazing! But unfortunately, after measuring prior to ordering and considering the model wearing a size M who is 6’1 and 184 lbs, M was too small for my boyfriend who has almost identical measurements. The jacket was roughly 6 inches too short on the arms and 3-4 around the waist. Extremely disappointing! When I went back to reorder a L, everything was sold out. Beware that the sizing on the models is not consistent. Back to Amazon!
Helpful Report
Posted 5 months ago
Hi Elin, thank you for taking the time to share such detailed feedback. We’re really glad to hear you found the quality amazing, but we’re very sorry to hear about the sizing experience. We understand how disappointing it is when the fit doesn’t align with expectations and when the size you need is no longer available. Your comments have been noted and shared with our product team, as this kind of feedback is important for improving our sizing guidance moving forward. We truly appreciate you letting us know about your experience.Thanks for your understanding.
Posted 5 months ago
Vest is great, battery stopped working after the first use and won’t hold a charge.
Helpful Report
Posted 5 months ago
Hi Riley, thank you for sharing your experience. We’re glad to hear you like the vest and we’re sorry to hear about the battery performance. To help our team better understand and assist with the issue, please submit the troubleshooting form here: https://www.ororowear.com/pages/troubleshooting. Once submitted, our customer service team will review the details and follow up with you. Thank you for your patience.
Posted 5 months ago
I wanted to write an amazing review. My boyfriend is very excited to get this. However I did not receive my full order that I paid for. ** Update customer service reached out very quickly and were able to resolve the issue. Thank You Patty! The boyfriend is very excited to use his new vest.
Helpful Report
Posted 5 months ago
Hi Barbara, thank you for sharing your feedback. We’re sorry to hear that your order was incomplete and understand how disappointing that can be, especially when this was something you were excited to gift. Our customer service team is already following up on this and working to resolve it. Thank you for your patience.
Posted 5 months ago
Nice quality product. Looking forward to giving it a try!
Helpful Report
Posted 6 months ago
I got heated vests for the whole family, and we all love them. They are best enjoyed with a snug fit which allows you to experience the warmth most directly. With a looser fit, the heat seems to dissipate. Battery life is shorter than I would like. I will be buying a second one to have at the ready.
Helpful Report
Posted 6 months ago
Hi Holly, thank you for the review and for choosing ororo for your family. We’re happy to hear you’re enjoying the warmth. Battery performance can vary depending on the heating level selected and the surrounding weather conditions. For extended heating needs in colder environments, having a second battery on hand can be a helpful option https://www.ororowear.com/collections/battery-charger?sort_by=manual&filter.p.m.custom.power_for=For+Heated+Clothing. Thank you again for your thoughtful feedback and continued support.
Posted 6 months ago
Bought the jacket and after one year it doesn’t heat.
Helpful Report
Posted 6 months ago
Hi Steffi, thank you for letting us know. We’re sorry to hear that. Please note that our heating elements are covered by a 3-year limited warranty. To help us review and assist you further, please submit the troubleshooting form here: https://www.ororowear.com/pages/troubleshooting Once submitted, our team will follow up and help resolve the issue. Thank you for your patience.
Posted 6 months ago
Our 15 year old granddaughter is a golfer. She complained of freezing when playing in cold weather because “coats are too bulky and I can’t swing”. Having worn an Ororo vest when hunting, I knew exactly what she needed! It is under the Christmas tree!
Helpful Report
Posted 6 months ago
ororowear.com is rated 4.2 based on 3,116 reviews