ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,207 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,207 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When a vest, jacket, or other heated item is SOLD with a battery, the charger and cord should be included in the sale. It’s misleading and not made clear that you must make an additional purchase to be able to charge your battery.If you must, build it into the price of the item, you’ll save your customers a great inconvenience and disappointment. I’ve been there.”

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Posted 8 months ago

“I was very disappointed when my daughter-in-law opened her heated vest that I purchased for her for Christmas to find that you never sent the battery pack that goes with it!”

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Posted 8 months ago

Hi Cynthia, thank you for sharing your experience. We’re sorry for the confusion and understand how disappointing that must have felt, especially since this was a Christmas gift. For clarification, the vest you purchased is the apparel-only version, which does not include a battery pack. The battery is sold separately, and this is noted on the product page so customers can choose the option that best fits their needs.Thanks for your understanding!

Posted 8 months ago

“Excellent work by a very good staff.”

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Posted 8 months ago

“Battery life is much shorter than I expected. You have to put the setting to high to feel the heat, and the battery is dead within an hour.”

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Posted 8 months ago

Hi Daniel, thank you for sharing your feedback. We’re sorry to hear that the battery life did not meet your expectations. Battery runtime can vary depending on heat setting, environment, and usage, and higher settings will naturally drain the battery more quickly. If you feel the performance is not as expected, please feel free to reach out to our customer service team so we can help review the details and assist further. Thanks for your support.

Posted 8 months ago

“My husband seems to like his, my daughter hasn't tried hers yet. My brother has one though and he absolutely loves it.”

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Posted 8 months ago

Hi there, thank you for sharing! We’re glad to hear your husband is enjoying his and that your brother loves his as well. We hope your daughter enjoys hers once she’s had a chance to try it. Thank you for taking the time to leave a review and for your support.

Posted 8 months ago

“Surprised that the battery that came with the jacket is smaller than the ones that came with the heated vest I purchased last year.”

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Posted 8 months ago

Hi Thomas, thank you for sharing your feedback. We understand your surprise regarding the battery size. Battery options can vary by product, and if you’d like help reviewing compatibility or exploring alternatives, we recommend reaching out to our customer service team. They’ll be happy to take a closer look at your specific order and assist you further. Thank you for your support.

Posted 8 months ago

“Still waiting for it to arrive. Order awhile ago. Might be summer by the time they arrive”

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Posted 8 months ago

Hi Brent, thank you for your feedback. According to our records, the order shows as delivered. If you haven’t received it or are unable to locate the package, please reach out to our customer service team so we can help look into this and assist you further. Thanks for your patience.

Posted 8 months ago

“Really nice jacket! Would highly recommend! I bought it as a gift and they love it!”

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Posted 8 months ago

“Does not hear as well as I expected and instructions fo charging and selecting modes could have been more clear not totally happy considering you’re one of the higher priced companies”

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Posted 8 months ago

Hi Dennis, thank you for sharing your feedback. We’re sorry to hear that the instructions were not as clear as expected. For a helpful overview, you can refer to our beginner guide here: https://www.ororowear.com/blogs/story/beginners-guide-to-ororo-heated-apparel You may also find the user manual useful for step-by-step guidance. If anything is still unclear, please feel free to reach out to our customer service team and we’ll be glad to walk you through it. We appreciate you taking the time to let us know.

Posted 8 months ago

“Absolutely love my heated socks and gloves! I am ready for my trip February in Wisconsin!”

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Posted 8 months ago

“Batteries don’t last, gloves are super small, barely produce any warmth.”

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Posted 8 months ago

Hi Robert, thank you for sharing your feedback. We’re sorry to hear that the battery life, glove sizing, and warmth did not meet your expectations. Heating performance and runtime can vary depending on usage, environment, and fit, but we understand how disappointing this experience can be.We encourage you to reach out to our customer service team so they can help look into this further and assist you. We appreciate you taking the time to let us know. Thanks for your understanding.

Posted 8 months ago

“We ordered wrong color but the product looked great and we reordered one of the correct color desired.”

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Posted 8 months ago

“As a figure skater, staying warm off the ice is just as important as training on it. I’ve been using Ororo’s beanie, jacket, and large tote bag, and they’ve been incredibly practical for my daily rink life and travel. The jacket keeps me warm without feeling bulky, which is perfect between sessions and during early-morning practices. The beanie is soft, comfortable, and great for keeping heat in when I’m heading to or from the rink. I also love the large tote bag it’s roomy, sturdy, and fits everything I need for training and competitions. Overall, OroroWear has become a reliable part of my off ice gear. Functional, comfortable, and perfect for athletes who spend long hours in cold environments.”

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Posted 8 months ago

“Excellent customer service, arrival on time, and quality. My son loved the vEst!!!!”

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Posted 8 months ago

“I hate to say it but it didn't fit my mil is a small women but when she tried it on she couldn't zip it and didn't to really try to stretch it very so i'll try to get a meduim”

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Posted 8 months ago

Hi Brad, thank you for sharing your feedback. We’re sorry to hear the fit didn’t work out. Our customer service team is assisting you with the exchange process to help get the correct size. Thank you for your patience while this is being taken care of.

Posted 8 months ago

“My go to vest whether I have it turned high to medium to low! My son in law was so impressed he bought one for his brother.”

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Posted 8 months ago

“Instructions were easy, jacket fits to size! Definitely keeps you warm. Love it”

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Posted 8 months ago

“I bought this for my daughter and she loves it! The fact that it is longer than most vests is awesome!”

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Posted 8 months ago

“For Christmas this year, I was adding to my ororowear collection. Already having a vest, jacket and parka, I needed a scarf to bridge the time before needing the vest. This would serve best on late summer and early fall nights in Michigan. It's just something to "take the chill out".”

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Posted 8 months ago

“Bought it for my wife for Xmas. She loves it!”

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Posted 8 months ago

ororowear.com is rated 4.2 based on 3,207 reviews