Login
Start Free Trial Are you a business? Click Here

ororowear.com Reviews

4.2 Rating 3,408 Reviews
77 %
of reviewers recommend ororowear.com
4.2
Based on 3,408 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Returns Process
Easy

Write Your review

ororowear.com 4 star review on 9th November 2026
Michelle S
ororowear.com 4 star review on 5th November 2026
Daniel B
ororowear.com 4 star review on 5th November 2026
Daniel B
ororowear.com 5 star review on 24th October 2026
Lisa R
ororowear.com 5 star review on 24th October 2026
Lisa R
ororowear.com 5 star review on 15th October 2026
Candice M
ororowear.com 5 star review on 15th October 2026
Candice M
451
Anonymous
Anonymous  // 01/01/2019
“battery does not charge on usb. no indication of charge when plugged in JUNK do not buy!”
Helpful Report
Posted 10 months ago
Hi Steven, thanks for sharing your experience. We understand how frustrating this must be.To help our team better understand the situation and provide assistance, please submit the troubleshooting form here: https://www.ororowear.com/pages/troubleshooting. We appreciate your patience.
Posted 10 months ago
“Bought a women’s heated vest for my daughter at Christmas. She absolutely loves it! She is small and the vest fits perfectly. Very easy to care for. Looks great! Comfortable.”
Helpful Report
Posted 10 months ago
“I had a battery which only lasted about 2-4 hours. I asked for a replacement. They sent a replacement and also charged me for it even though I sent it back the day I got the replacement. New battery lasts 8 hours on medium setting which is what I needed. Hopefully they will refund my battery price very soon ! I have two jackets. One for the hospital and one for home. Becky”
Helpful Report
Posted 10 months ago
Hi Becky, thanks for sharing your experience. We understand your concern regarding the charge and appreciate your explaining the situation. We’re glad to hear the replacement battery is meeting your needs, and we appreciate your patience.
Posted 10 months ago
“I bought the Women's Softshell Vest as a Christmas gift for my wife - she is very happy with it! She was especially pleased when she put he hands in the warm pockets. Size was right on. Also bought a spare battery so would always have a heated vest, even while the other battery was charging.”
Helpful Report
Posted 10 months ago
“This vest was a Christmas gift for my sister and she loves it! Size was true and she said it’s nice and warm.”
Helpful Report
Posted 10 months ago
“These are excellent. The top of your hand and around the thumb heat up. On high they made my have sweaty during my walk. I love them. I purchased the yellow because they were clearance priced. The color is deep butter yellow. I was worried it was going to be bright yellow. Definitely recommend!! I have heated coat, vest and now gloves. Love everything from this company”
Helpful Report
Posted 10 months ago
“I cannot write a review at this time as I’m waiting on an exchange of my purchase. Once I receive the replacement item, I will be glad to provide a review.”
Helpful Report
Posted 10 months ago
Hi Lauranna, thanks for letting us know. We understand the situation and appreciate your patience while the exchange is being processed. We look forward to your updated review once you receive the replacement item.
Posted 10 months ago
“Bought the heating seat pads for a Christmas gift for my parents. When they opened them they both were thankful. And started talking how much they will be used and had way more uses for them than I ever thought.”
Helpful Report
Posted 10 months ago
“The coats I purchased are great everyone loves them, ggod to keep you warm even without the heater on.”
Helpful Report
Posted 10 months ago
“Bought a heated vest along with charger, and extra battery. Had multiple questions during the process. All were answered promptely and were very helpful. Would definitely recommend.”
Helpful Report
Posted 10 months ago
“My wife and I daughter really love the jacket and vest that I bought them for Christmas. I really appreciate the quick shipping. Thank you”
Helpful Report
Posted 10 months ago
“I had purchased 2 heated jackets long before Christmas with a promise date long before the date I would need to ship the gifts to arrive as gifts to my son and new daughter-in-law. It took 3 or 4 days to inform me the color and size of the FEMALE jacket was no longer available and offered to send me an alternate color in a MALE jacket. The requested jacket was available on the website. Several more days to get a response to correct the gender jacket. I agreed to the replacement but again it took 3 or 4 more days to have the order confirmed and switched. Another few days before the jacket was shipped. Customer service communication is horrible with multiple days to respond to my questions. The replacement jacket did not arrive for me to ship to arrive before Christmas. I then sent an email asking if I could exchange the unused female jacket if the preferred color would become available. The jackets were meant to be matching his/hers. The male jacket was sent prior to resolving the issue with the female jacket so I was stuck with the male jacket before the resolution of the female jacket. Days later the response was the color would no longer be available and I could exchange for a different jacket with a charge of $70. Are you kidding me? Service charge of $70 plus the expense of 2 shipping fees. Never do business with them ever again and guarantee this review will be expressed on social media and company reviews.”
Helpful Report
Posted 10 months ago
Hi Audrey, thank you for taking the time to share your experience. We understand how frustrating and disappointing this situation must have been, especially when the items were intended as gifts and timing was important. Your feedback has been noted, and we’ll continue working to improve our communication and overall customer experience. We appreciate you sharing your perspective.
Posted 10 months ago
“The problem was the sizing. My grandson was the same height and about 10 lbs less than the medium example. we ordered a medium. We had to return it for a large. BUT once he got the right size, he loved it. He says it is very comfortable and he will wear it even when he doesn't need the heating element on.”
Helpful Report
Posted 10 months ago
“Exactly what I wanted and have used it everyday since I received it. The vest are useful in the SportsDomes, out and about with daily errands. Bought one for my husband too.”
Helpful Report
Posted 10 months ago
“Nice fit, very warm and clear directions.”
Helpful Report
Posted 10 months ago
“Was really excited to get the heated gloves with the inner / outer combo depending on use case. I measured my hands and ordered the size according to the sizing charts. I am disappointed with the fit. The hand/fingers are really tight and it's difficult to get the inner glove onto my hand even without the heating component in the wrist. With it, it's even tighter and more dificult to get my hand into and out of the gloves. I have other Ororo products and I've been highly satisfied with them but (so far) quite disappointed with the gloves.”
Helpful Report
Posted 10 months ago
Hi Bob, thanks for taking the time to share your feedback. We understand how disappointing it can be when the fit isn’t as expected. If you’d like to explore a return or exchange, please contact our customer service team and they’ll be happy to assist. Your comments on sizing are appreciated, and we’ll continue working to improve our sizing guidance and product fit. Thank you for sharing your experience.
Posted 10 months ago
“I cannot write a review as I never received the fleece jacket I ordered. At first ororo was trying to help me track it but after sending them the information they requested i have not heard anything further.”
Helpful Report
Posted 10 months ago
Hi Cynthia, thanks for letting us know. We’re sorry to hear about this experience and understand how frustrating it must be. Our customer service team is currently expediting the review and follow-up on your case and will continue to assist as a priority. Thank you for your patience.
Posted 10 months ago
“No one is responding to the exchange that I was promised from Nicole. She told me that Vinnie will be in touch with me so we can make the exchange. Now Nicole is not responding to my emails and Vinnie has not acknowledged me. I don’t know how to get in touch with Vinnie and have asked how to do so to no avail. Poor customer service.”
Helpful Report
Posted 10 months ago
Hi Kathleen, thanks for letting us know. We understand your concerns and apologize for the inconvenience this has caused. Your exchange request is being followed up on, and our customer service team will continue to assist. Thank you for your patience and understanding.
Posted 10 months ago
“GREAT PRODUCT HAVE BEEN USING ORORO FOR LAST 4 YEARS NO PROBLEMS”
Helpful Report
Posted 10 months ago
“Gave it as a gift and it was very well received”
Helpful Report
Posted 10 months ago
ororowear.com is rated 4.2 based on 3,408 reviews