ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,859 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,859 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not received the order yet? So hard to give the product a review. Tracking has been a struggle?. Wish it could be more up to date. We will respond when all is said and done.”

Helpful Report

Posted 3 months ago

Hi Robert. We’re sorry for the delay and that tracking hasn’t been up to date. We’ll look into your order right away and get you an update as soon as possible. If you need any help when receiving your products, feel free to contact us.

Posted 3 months ago

“Has not happy with customer service”

Helpful Report

Posted 3 months ago

Hi Tamara, I’m really sorry to hear that your experience with our customer service hasn’t been satisfactory. We truly appreciate you sharing this feedback — it helps us improve. We’re already working on enhancing our support process, and our team will continue doing their best to assist you more smoothly moving forward. Thank you for your patience.

Posted 3 months ago

“The batteries are too big and weigh too much. To hot on the neck.”

Helpful Report

Posted 3 months ago

Hi there, I’m really sorry to hear that the battery size and the neck warmth didn’t meet your expectations. Thank you for sharing this feedback — we’ll make sure to pass your comments along to our product development team as we continue refining future designs. We truly appreciate you giving ororo a try.

Posted 3 months ago

“Bought as a Christmas gift for my wife. I know she will use it all the time. Looks good in the package, have not opened it yet.”

Helpful Report

Posted 3 months ago

“Still waiting for the battery to arrive”

Helpful Report

Posted 3 months ago

Hi Michael, I’m really sorry you’re still waiting for the battery to arrive. We’ll help follow up with the carrier and make sure your package gets to you as soon as possible. Thank you for your patience — we’ll take care of this for you.

Posted 3 months ago

“I love my coat from last year but women’s jacket to bully and heavy. Also vests came in colors you would sell more.”

Helpful Report

Posted 3 months ago

“Still awaiting my order to arrive after it was never shipped. I ordered it two weeks ago now. I really need it for being outdoors in the freezing cold here in Michigan while I am on the picket line for 90 plus days now! The least they could have done was expedite my replacement vest but they didn’t even do that.. cold jobless nurse in Michigan…”

Helpful Report

Posted 3 months ago

Hi there, we’re truly sorry for the inconvenience you’ve experienced with the delivery — it’s certainly not the experience we want for our customers. I can see that our customer service team is already following up on this and has arranged a replacement, which is currently in transit. We’ll continue to monitor the shipment on our end and help ensure it arrives safely. Thank you for your patience and understanding.

Posted 3 months ago

“Terrible Sales Service. Bought a trial vest and then when we said that we wanted to buy 30 more they wanted double the price/Offered no bulk deal. Pricing was more expensive then the website/all over the place and response was sales was grossly slow. When we tried to call in and speed up the process it still took 2 days to hear back from "sales" I think it worked out for us in the end tho because the trial vest we got already has little loose threads coming out of the stiching and that is concerning for a new never washed product.”

Helpful Report

Posted 3 months ago

Hi Alisha, we’re very sorry for the frustration caused by the communication and pricing process. This is not the standard we aim to provide, and your feedback has been shared with our sales and product teams so we can address these concerns internally. We appreciate you bringing this to our attention and are sorry again for the frustration this caused.

Posted 3 months ago

“Have not received my order even though emails indicate it was shipped. Last check said the sender requested it be returned to them. What? Why?”

Helpful Report

Posted 3 months ago

Hi Sherry, we’re truly sorry for the inconvenience you’ve experienced with the delivery — it’s certainly not the experience we want for our customers. I can see that our customer service team is already following up on this and has arranged a replacement to resolve this situation as quickly as possible. We’ll continue to monitor the shipment on our end and help ensure it arrives safely. Thank you for your patience and understanding.

Posted 3 months ago

“Nice quality, well made, warm without turning it on!”

Helpful Report

Posted 3 months ago

“Keeps me in the Deer blind all day even when the temps drop below 15°.”

Helpful Report

Posted 3 months ago

“My 2nd vest has been a huge disappointment since the zipper does not work properly. It constantly gets caught and routinely takes 5-6 attempts to get it down all the way. But even more disappointing is Ororo's lack of customer service and the non-responsiveness to this issue. It has been over a week and I have heard nothing from them. I am definitely not going to purchase from them and will let people know of my experience.”

Helpful Report

Posted 3 months ago

Hi there, we’re very sorry to hear about the frustration this has caused. This is certainly not the level of service we strive to provide. Our customer service team will be reaching out to you shortly to assist with the problem. We’ll make sure you’re taken care of. We appreciate your patience and understanding.

Posted 3 months ago

“Bought for my wife to use on tractor rides in parades and just in general when outside; she loves the coat and it keeps her warm and toasty. I didn't like the price and I don't like that the collar is not also heated - but - happy wife - happy life so my dislikes don't count.”

Helpful Report

Posted 3 months ago

Hi Jonathan, thanks so much for sharing your thoughts! We’re thrilled to hear the coat is a hit for your wife and that she enjoys it in parades and outdoors. We truly appreciate you taking the time to let us know how it’s working for her, and we’re grateful for your support. Thank you for choosing ororo. Stay toasty!

Posted 3 months ago

“Still waiting to receive my order from mid November Eileen Magnuson”

Helpful Report

Posted 3 months ago

Hi Eileen, I’m really sorry you’ve been waiting since mid-November — that’s far too long. Our customer service team is already looking into the shipment and will continue to follow up until this is fully resolved for you as quickly as possible. Thank you for your patience.

Posted 3 months ago

“This is a gift for our daughter who’s in med school and sat so many docs and nurses wear these!”

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Posted 3 months ago

“a gift - not opened yet. BUT .. I got one for another family member last year and he LOVES it. I am expecting the same this year!”

Helpful Report

Posted 3 months ago

“Although I have not yet used the Ororo apparel, I can say that the customer service at Ororo is outstanding! They made it very easy for me to do two exchanges and 1 return, which most companies would screw up! I'm really looking forward to ski season and using this new apparel!”

Helpful Report

Posted 3 months ago

Hi there, thanks so much for sharing your experience! We’re thrilled to hear you’re happy with our customer service and that the exchange/return process went smoothly. If there’s anything else you need ahead of ski season, please feel free to reach out—we’re always happy to help!

Posted 3 months ago

“It’s a gift. But looks great.”

Helpful Report

Posted 3 months ago

“I love my coat with two exceptions. The first jacket i purchased from you was a small. after wearing it for some time, i realized it was rather big so i purchased your beautiful white coat in an extra small. in wearing this, i now realize i should have purchased an xxs to provide me with the heat i needed. it is rather difficult to judge when you just try it on. one has to wear it to know what is best. secondly, the battery does not last very long to keep the coat heated. this is a disappointment. however, i would recommend anyone to purchase your product but to ensure it is the corect size to provide the maximum heat.”

Helpful Report

Posted 3 months ago

Hi Shirley, thank you so much for sharing your experience, and I’m sorry to hear that the fit and battery life didn’t fully meet your expectations. Choosing the right size can definitely feel tricky since the real feel often only becomes clear after wearing it for a while — we completely understand. I’ll make sure your feedback about sizing and battery runtime is passed along to our product development team so we can continue improving. We truly appreciate your recommendation and your support.

Posted 3 months ago

“Where are the shoes I ordered? They have not arrived.”

Helpful Report

Posted 3 months ago

Hi Gayle, I’m so sorry for the frustration with your missing shoes. From what we can see, we’re not able to locate an order for shoes associated with your information here, so we’ll need a bit more detail to help track it down. Please email your order number and the email address used to find the order to support@ororowear.com, and our customer service team will look into the shipping status and help you resolve this as quickly as possible. Thanks for your patience and understanding.

Posted 3 months ago

ororowear.com is rated 4.2 based on 2,859 reviews