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ororowear.com Reviews

4.2 Rating 3,116 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,116 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
I bought it as a gift and it had not been opened yet so the perfomrance of the jacket is unknown.
Helpful Report
Posted 6 months ago
Hi Rusty, thank you for sharing. We appreciate you choosing our product as a gift and hope it will be enjoyed. We look forward to hearing your updated feedback once it’s been used. Thanks for your support.
Posted 6 months ago
They are not headed. Says there are on the gloves and the bag they are kept in. Very unhappy
Helpful Report
Posted 6 months ago
Hi Debbie, we’re sorry for the confusion. The Unisex Shell Gloves are designed as an outer protective layer and do not include built-in heating elements. They are intended to be worn on their own for weather protection or paired with compatible heated liners. We appreciate you taking the time to let us know about your experience and understand how this may have caused frustration. Thanks for your understanding.
Posted 6 months ago
I love the heated vests. I have two, one of which I've had for over 5 years and it still works great. I have horses and have to work outside no matter what the weather is. I've given at least 5 as gifts and they are always a hit. When I give one to a horse person, usually everyone else in the barn has bought one for themselves within a few weeks. I can not recommend these vests highly enough. I don't think I've been truly cold since I bought mine. Keeping my core warm means my extremities stay warm also.
Helpful Report
Posted 6 months ago
I ordered a vest and battery charger for a Christmas present. This was ordered on December 7th. It said it departed shipping facility on December 8th there haven’t been any updates in 11 days. I email customer service, two days later they say they will mail a new vest and battery pack. I ask for a tracking code, no response. So my experience with ororo has not been good. Oddly enough I went with ororo because it seemed nice quality and professional. Not the case
Helpful Report
Posted 6 months ago
Hi ross, thank you for sharing your experience. We’re very sorry for the frustration this situation has caused, especially with a holiday gift. Our customer service team is already following up on this and working to ensure the replacement order and tracking details are properly addressed. We appreciate your patience while this is being taken care of and thank you for bringing it to our attention.
Posted 6 months ago
i love these jackets so much i ordered 6+ for family and friends this year. my oringal ones are still working after 3 years. it's simply the best ones out in the market. there are many kockoffs but doesnt compair to ororo worth the cost.
Helpful Report
Posted 6 months ago
The battery life is about an hour and not the advertised 10hr. I called customer service and was told to leave a message. I have yet to get a return call.
Helpful Report
Posted 6 months ago
Hi Tanisha, thank you for sharing your experience with us. Battery life can vary depending on environmental conditions and usage. We understand your concern, and our customer service team is already following up on this matter. We appreciate you taking the time to let us know and thank you for your patience.
Posted 6 months ago
It’s my second one I bought, the first one was the single best purchase I’ve made. This one (both vests, both same heating zones) is not warming at all! Very disappointing
Helpful Report
Posted 6 months ago
Hi Dor, thank you for sharing your experience. We understand how disappointing this must be, especially given how much you enjoyed your first vest. To help us look into the heating issue and assist you further, please submit the troubleshooting form here: https://www.ororowear.com/pages/troubleshooting. Our team will review the details and follow up with you. Thank you for your patience.
Posted 6 months ago
I purchased two mens heater coats, one girls heater coat and one women’s vest for Christmas this year. Unfortunately, the New England winter did not allow me to wait and the coats need to be early gifts! The entire family just love the warmth that they bring; the two school children are the envy of their classmates!
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Posted 6 months ago
I love my jacket. True to size. It is not bulky and is very comfortable!
Helpful Report
Posted 6 months ago
Love Ororo products. I personally own 5 vests, gloves and a muff. I have gifted three vests. I love th product but have two complaints. Batteries are no longer included as well as a wall charger. I understand that the belief is that most people already have chargers. While this may be the case for most, it certainly w not for my 88 year old mother. I feel the prices of the products continue to increase despite being sold without batteries. There are many other heated product companies now and I would hope that Ororo can become more competitive and lower their product prices or at least include all necessary items (battery, cable, charger) for the same price .
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Posted 6 months ago
Love this vest! Lightweight, super fabric, great fabric design and it’s warm - perfect alone in the car or when cool outside, or for under a jacket when very cold.
Helpful Report
Posted 6 months ago
I bought the wool/merino wool pieces from Ororo. Very well constructed with a lot of attention to detail, nothing to compalain about in it's construction. The material tbh, is good but not great, this could be because I'm a bit spoiled having used other (outragously) expensive merino baselayers and tees. For the price and quality I would definately recommend, but if you can spend much more, you can find the same great quality but with better material. Ordering with Ororo was easy and simple.
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Posted 6 months ago
I have had my heated vest for several years now, absolutely love it. This year for Christmas, I bought my daughter and grandson each one. I know they will love them too! The gloves I found to be bulky and hard to work in.
Helpful Report
Posted 6 months ago
Love my new heated vest for walks in the winter!
Helpful Report
Posted 6 months ago
Very happy although battery life seems to be demolishing
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Posted 6 months ago
This is actually the 5th vest I've ordered for multiple family members. We love them!
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Posted 6 months ago
The online support couldn't have been better. My old battery wore out and I was told exactly what I needed for a replacement. And then I received an online discount. I'm very impressed. And I love my Ororo fleece jacket btw.
Helpful Report
Posted 6 months ago
I ABSOLUTELY love my new heat vest! I have neck issue and the heat in the neck has essentially been a life saver in the cold weather. I have worn it every day. I have even found myself using it indoors when my neck acts up. Battery life is great even better if you regulate your use while wearing it. I will be purchasing more from this company.
Helpful Report
Posted 6 months ago
Hi Miranda, thank you so much for sharing your experience. We’re thrilled to hear how much you’re enjoying the heated vest and that the neck heating has been so helpful for you, both outdoors and indoors. It’s great to know the battery performance has also met your needs. We truly appreciate your kind words and your support, and we’re glad to have you as part of the ororo community.
Posted 6 months ago
Sizing to slender. Trying to return it however not much cooperation
Helpful Report
Posted 6 months ago
Hi Peter, thank you for sharing your feedback. We’re sorry to hear about the sizing concern. Our customer service team is already following up on your return request—please keep an eye on your email for further updates. Thank you for your patience.
Posted 6 months ago
Very warm all day !!
Helpful Report
Posted 6 months ago
ororowear.com is rated 4.2 based on 3,116 reviews