ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,208 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,208 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased two vests this Christmas but only received one charging element in the shipment. I need another one as they were for two different people. Order ORORO#905407”

Helpful Report

Posted 8 months ago

Hi Lizzy, thank you for letting us know. We’re sorry for the confusion with your order. If you only received one charging element when you purchased two vests, please contact our customer service team so they can review your order details and help check what’s missing. They’ll be happy to assist you further. Thanks for your understanding.

Posted 8 months ago

“Excellent Customer service”

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Posted 8 months ago

“Works great!”

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Posted 8 months ago

Hi Kenneth, thank you for your feedback! We’re committed to providing reliable warmth and comfortable, well-designed heated apparel, so we’re very happy to hear that it’s working great for you and that you’re enjoying it.

Posted 8 months ago

“absolutely love them”

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Posted 8 months ago

“I never received my package. UPS stated it was delivered, but to my mailbox, 1600 feet from my home and I never received it. I filed a claim to no avail. Awful”

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Posted 8 months ago

Hi Sandra, thank you for letting us know. We’re very sorry to hear about this situation and understand how frustrating it must be. Our customer service team is already following up on your case and investigating the delivery issue. Please keep an eye on your email for updates or next steps from our team, as they’ll be in touch as soon as possible. Thank you for your patience while this is being addressed.

Posted 8 months ago

“Bought as a gift for my husband! He loved it! High quality!”

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Posted 8 months ago

“Top notch customer service Hassle free exchange because I ordered the wrong size Super fast Great team”

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Posted 8 months ago

Hi there, thank you so much for your kind words! We’re thrilled to hear you had a great experience with our customer service and that the exchange process was smooth and fast. Your support truly means a lot to our team. Thanks for choosing ororo!

Posted 8 months ago

“I was very disappointed as I spent the money for a heated vest and the battery and cord did not come with it!!!!!!!”

Helpful Report

Posted 8 months ago

Hi Jean, thank you for sharing your experience. We’re very sorry for the disappointment this caused. Our customer service team has already followed up on this issue and reached out to you to help resolve it. Please take a moment to check your email (including spam or junk folders) for their message so we can make sure everything is addressed properly. We appreciate your patience and the opportunity to assist. Thanks again for your feedback.

Posted 8 months ago

“Love the vest. Batteries last a long time. With an extra battery I can wear the vest all day long.”

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Posted 8 months ago

“So excited to order a heated jacket for a gift, I ordered a men’s xsmall, unfortunately I received a women’s xsmall so didn’t get the Christmas gift right, so had to reorder and wait for logistics.”

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Posted 8 months ago

Hi Kim, thank you for sharing your experience. We’re very sorry for the mix-up with your order and understand how disappointing it must have been, especially since this was meant to be a Christmas gift. Our customer service team has been following up to help correct the issue, and we appreciate your patience while the replacement was arranged. Thank you for letting us know, and we truly regret the inconvenience this caused.

Posted 8 months ago

“Wife loved jacket”

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Posted 8 months ago

“Gift for my wife for Christmas. She absolutely loved it and is a great fit and functions perfectly.”

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Posted 8 months ago

“My husband just opened this for Christmas and the battery pack was not inside. He and I are so disappointed. Bummed!”

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Posted 8 months ago

Hi Kerri, we’re really sorry to hear about the confusion—especially since this was a Christmas gift. We completely understand how disappointing that must have been. For clarity, the item you purchased is the apparel-only version, which does not include a battery. If you need a compatible battery, it can be purchased separately here: https://www.ororowear.com/products/mini-5k-battery-4800-mah If you have any questions or would like help confirming compatibility, our customer service team is always happy to assist. Thank you for your patience and for bringing this to our attention.

Posted 8 months ago

“Have not received my credit for my return you received on Dec 18th.”

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Posted 8 months ago

Hi Cheryl, thank you for letting us know. We’re sorry for the delay in your refund. Our customer service team is already following up on this and reviewing your return. Please keep an eye on your email for updates, and thank you for your patience while this is being processed.

Posted 8 months ago

“I love this vest and it is also a go to gift!”

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Posted 8 months ago

“Works great. My new one is lighter and more flexible than my original one. Love them both.”

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Posted 8 months ago

“Perfect fit!! Extremely warm”

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Posted 8 months ago

“The quality of the jacket is exceptional.”

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Posted 8 months ago

“I have the ororo vest it is amazing ! I had to buy a replacement cord as I lost the one I had ! The vest I have had two years ! I wear it as it starts to get cold and then also when Ingo to people’s homes who keep temperature cold It is so well made !”

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Posted 8 months ago

“Communication was great. Product is well designed and looks great. Will se when proper cold arrive how the vest will perform..”

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Posted 8 months ago

ororowear.com is rated 4.2 based on 3,208 reviews