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ororowear.com Reviews

4.2 Rating 3,116 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,116 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
this is a gift for my wife.. she has ordered multiple brands and has been disappointed.. this is by FAR the best product on the market for what it is designed for and quality
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Posted 6 months ago
Giving as Christmas gift will review after
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Posted 6 months ago
Excellent product
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Posted 6 months ago
Good product, few issues with the battery but Warm when working!
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Posted 6 months ago
First of all I would like to say that I wasn't sure if I would be completely satisfied with this product when making the purchase. When the product arrived, I was excited to see if it be all that I expected and I hoped for. On a cold day in Georgia, I was able to put it to the test pretty quickly, I must say that it erased all of my doubts about the product. It was so good, not only did I purchase the vest, I also purchased a jacket also! They warm up pretty quickly, I do not have to worry about being cold at football games anymore! I love this product, I get my son one also!
Helpful Report
Posted 6 months ago
Hi there, thank you so much for sharing your experience. We’re thrilled to hear the product exceeded your expectations and kept you warm on cold days. It’s great to know you enjoyed it enough to purchase both a vest and a jacket, and we truly appreciate you choosing ororo for your family. Thank you for your support and for taking the time to leave such a positive review!
Posted 6 months ago
Great product and long battery life
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Posted 6 months ago
Love it! Have always been skeptical of heated jackets but this one is the real deal!
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Posted 6 months ago
Fast shipping, great products
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Posted 6 months ago
I bought a new charger for my jacket and it doesn’t work. My jacket is not even a year old and doesn’t heat up.
Helpful Report
Posted 6 months ago
Hi there, thank you for letting us know. We’re sorry to hear about the issue you’re experiencing. To help our team look into this and assist you more effectively, please submit the troubleshooting form here: https://www.ororowear.com/pages/troubleshooting. Our customer service team will follow up and help you resolve this. Thanks for understanding.
Posted 6 months ago
I received a defective jacket, I fully charged the battery, still will not power on. The red light comes on for a split second after holding the power button down. No heat at all..I kept the jacket on for 15 minutes just to see was it boosting up. No luck.
Helpful Report
Posted 6 months ago
Hi Brandi, thank you for letting us know. We’re sorry to hear about the issue you’re experiencing. To help our team look into this and assist you more effectively, please submit the troubleshooting form here: https://www.ororowear.com/pages/troubleshooting. Our customer service team will follow up and help you resolve this. Thanks for your patience.
Posted 6 months ago
I love the Ororo vests. This is my 2nd. I ordered the same size as the 1st but it's not the same. Sizes vary.
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Posted 6 months ago
I ordered the heated seat with the battery and an extra battery. The seat has a USB plug and the extra battery only has a USB-C port. I had to order a converter so I could use the extra battery. I like the product.
Helpful Report
Posted 6 months ago
Hi Stephanie, thank you for sharing your experience. We’re glad to hear that you like the product overall. For reference, the heated seat is designed to pair with the Mini 5K battery: https://www.ororowear.com/products/mini-5k-battery-4800-mah. Since it uses a USB charging cord, it can also be powered with a compatible power bank or wall adapter. Thank you for your feedback and understanding.
Posted 6 months ago
The item was a gift for someone named Rosie 🌺 and the message behind was that it was referencing people that work hard and that’s how I presented it to her as a little birthday gift and she loves it; the quality was great. Nothing bad to report here.
Helpful Report
Posted 6 months ago
I purchase 2 jackets. One men's and one women's jacket. The men's jacket was too small. I needed to exchannge it for a M size. I tried going through your exchange protocol and it would not allow me to submit my request to exchange. Not able to otherwise contact Ororo to communicate my simple request to exchange for a larger size. Terrible communications set up that almost appears designed to be unfriendly to custormers. I purchased 3 items already in this year alone. Very difficult to communicate with Ororo. rleong@wik.com
Helpful Report
Posted 6 months ago
Hi Ron, Thank you for sharing your experience with us. We understand your concerns, and this is not the experience we aim to provide. Our customer service team is already following up on this matter to assist with your request. Your feedback has also been shared internally to help us improve our processes moving forward. Thank you for your patience.
Posted 6 months ago
It works pretty well keeping our dog warm, but it doesn’t fit our 18lb Boston Terrier very well, which I thought would be a hard feat to design a garment that fits all types of dogs. There were two elastic loops at the back of the vest that we weren’t sure what they are for, but maybe to keep the back of the vest down and hug our dog’s body. Our dog acted really funny when they were looped around his hind legs, and they seem to be too tight as well, so we didn’t really use it. Since I have the ability to sew, I can modify the fit to make this vest fit better, other then that it’s a great product.
Helpful Report
Posted 6 months ago
Hi there, thank you for taking the time to share your feedback. We appreciate your thoughtful comments and are glad to hear the product has been helpful. Your feedback regarding the fit and design details has been shared with our product team for review and consideration, as it helps us continue improving future designs. Thank you for your patience and for sharing your experience with us.
Posted 6 months ago
These jackets were given as Christmas gifts early. My girls are enjoying them this week as the temperatures have dropped below freezing. Thank you for getting these jackets in the time frame that you advertised. I would recommend this jacket and the other outerwear to everyone. Again thank you so much.
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Posted 6 months ago
Site was easy to navigate and shipping was timely, but the product was disappointing
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Posted 6 months ago
Hi there, thank you for recognizing our website design. We’re sorry to hear that the product did not meet your expectations, and we will continue working to improve our products. Thank you for your support and for sharing your feedback.
Posted 6 months ago
Every stage of the process went smoothly and Im delighted with the product. It has lived up to its expectations and beyond. Well done Ororo
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Posted 6 months ago
I am waiting for a return label to ship back one of the vests. It was too large for me. I will review the other purchases when I can complete my transaction with this company Returning seems complicated.
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Posted 6 months ago
This is a gift, therefore I cannot speak to the quality of the item. However, I am sure the wife will love it. As for the shopping experience, it was easy.
Helpful Report
Posted 6 months ago
ororowear.com is rated 4.2 based on 3,116 reviews