ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,860 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,860 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You have to have 2 because this vest is so wonderful”

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Posted 4 months ago

“I bought a vest for myself last year, love it. The 3 I just bought are Christmas presents for my son and 2 grandsons. So I can't really review them yet.”

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Posted 4 months ago

“This is a gift for my daughter! Requested specifically so I'm sure she will be very happy with it. She works in a very cold environment (pharmacy/clinc) so needs the extra warmth. I am excited to give it to her on her birthday. :)”

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Posted 4 months ago

“I purchased a pair of gloves along with an extra set of batteries. Out of the 4 batteries, only 1 goes to a full charge which only last a short period of time. The other 3 barely work. When using the high setting, my hands are barely warm. I'm very unsatisfied with these gloves. I made a point of buying what I thought was high quality but was sadly mistaken. The gloves I've purchased on Amazon at least lasted over 8 months and worked very well. I would never purchase another pair for ororo again. I could not be more disappointed.”

Helpful Report

Posted 4 months ago

Hi there, we’re very sorry to hear that the gloves and batteries haven’t met your expectations — it’s absolutely not the experience we want you to receive. Our customer service team will reach out to you shortly to troubleshoot each battery and ensure we get this resolved for you as quickly as possible. Thank you for giving ororo a try — we’ll do everything we can to make this right. Thank you for your patience and understanding.

Posted 4 months ago

“Fit was perfect, same as my jeans. Allowed for a base layer as well. The heating controls are easy to locate and operate. The heat in the upper thighs is a game changer for sitting on stand for hrs. The battery has plenty of power to last several hrs on high, which is actually very warm.”

Helpful Report

Posted 4 months ago

Hi Christopher, thank you so much for sharing your experience! We’re thrilled to hear that you're enjoying it. Great to know the fit and heating performance are satisfying. We really appreciate your support and are glad ororo is keeping you warm. Thank you again for your trust!

Posted 4 months ago

“Bought a vest for both my wife and me. Love the feel and the heat. My only issue is after just having the vest for a few weeks threads are already coming out of the sewn seams. For the price we paid I think this is unnacceptable! I am attempting to reach the company to check on that issue for the warranty.”

Helpful Report

Posted 4 months ago

Hi Christopher, I’m really glad to hear that both you and your wife love the feel and warmth of the vests. I’m truly sorry, though, that you're already seeing loose threads — that’s definitely not the experience we want for you. Our customer service team will reach out to you shortly to help check the issue under warranty and make sure you’re taken care of. Thank you for your patience, and we’ll do our best to resolve this quickly.

Posted 4 months ago

“Best product, quality and also the ability to wash the garment! Makes excellent holiday gifts as well! Love our heated vests and jackets!”

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Posted 4 months ago

“Purchased 6 vests to give as Christmas gifts. Received order promptly w/o complaint but cannot review product as they are Christmas presents. It is my hope that they fit and work exceeding expectations. I purchased items based on speaking to several vest owners.”

Helpful Report

Posted 4 months ago

Hi David, thank you for sharing your experience and for choosing ororo for your gifts. We’re glad your order arrived promptly, and we hope the vests exceed expectations for you and the recipients. If you’d like any help or have any questions, please feel free to contact us at support@ororowear.com. We’re always here for you.

Posted 4 months ago

“I ordered my coat and I received it rather quickly and so far I love it”

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Posted 4 months ago

“Love love the cropped puffer vest with heated hood! Unfortunately I didn’t realize that it was oversized so returned it for a small and can’t wait till it arrives!!”

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Posted 4 months ago

“I think these gloves are nice - the heating element, color, and design looked great. But in terms of practicality, I bought these for motorcycle riding, and the bulkiness and grippers weren't that great. It significantly affected my grip for riding and limited the agility in my hands - which slows my braking time. I would've returned them, but I got the final sale outlet ones. I'll still try to make use of some other way or gift them instead.”

Helpful Report

Posted 4 months ago

Hi Michelle, we’re glad you liked the heating performance and overall design of the gloves, but sorry to hear they didn’t meet your expectations for motorcycle riding. We truly appreciate you giving them a try. I’ll make sure your feedback about agility and grip is passed along to our product development team for future improvements. Thank you again for taking the time to share your experience.

Posted 4 months ago

“I can’t wait for it to get cold enough to wear it. I love the vest. It is very warm.”

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Posted 4 months ago

“Vest I ordered was fine.....but not a good idea for my husband. We returned it right away. We are still waiting for full refund.......two weeks later. Thanks,Zuna”

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Posted 4 months ago

Hi Zuna, thank you for letting us know, and I’m very sorry for the delay with your refund — I completely understand how frustrating that must be. Our customer service team will reach out to you shortly to check the status of your return and make sure your refund is processed as quickly as possible. Thank you for your patience, and we’ll get this resolved for you.

Posted 3 months ago

“I needed a repair on a malfunctioning button and they had great customer service. Very responsive and took care of the claim quickly.”

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Posted 4 months ago

“I have used Ororo products for years and recommended them to countless number of people. I believe in the product and the quality and refuse to buy heated apparel by any other brand. Their customer service is always help, knowledgeable and helpful. Top tier company.”

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Posted 4 months ago

Hi Alecia, thank you so much for sharing your glowing feedback. We’re thrilled our products and service have earned your trust over the years. If there’s ever anything you need, we’re here for you.

Posted 4 months ago

“My heated vest was received as a gift last year for Christmas. LOVE IT! So much, that I have now purchased for both of my daughters as well for this year. More options are available now. I had a small shipping glitch, but it was resolved quickly with great communication from customer servce. Will continue to buy these products, excellent quality and performance.”

Helpful Report

Posted 4 months ago

Hi Sally, thank you so much for sharing your amazing experience! We’re thrilled to hear the heated vest made such a great gift and that you’ve expanded it to your daughters, too. Sorry about the small shipping glitch—we’re glad it was resolved quickly with good communication. We truly appreciate your support and look forward to helping you with any future purchases.

Posted 4 months ago

“Received vest and battery. Did not work. Returned for refund.”

Helpful Report

Posted 4 months ago

Hi Jennifer, I’m really sorry the vest and battery didn’t work properly. Our customer service team has already helped process your refund, and we truly appreciate you giving ororo a try. If you ever decide to try another style in the future, we’re always here to help.

Posted 3 months ago

“I bought the heated camo pants and love them. I have had the Ororo vest for a couple of years and have been very satisfied with that also. I would recommend anyone to try Ororowear products”

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Posted 4 months ago

“Easy ordering, very good products all work well and well made. Return department very efficient and responsive. Thank you Neva. All around good experience with a good product.”

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Posted 4 months ago

“I have lived through 35 Vermont winters and don’t know how I survived them before discovering Ororowear. I bought my first heated fleece vest two winters ago and just added a classic down heated vest this year. I can put a sweatshirt or sweater on underneath them for those chilly fall/early winter days/nights, and wear them under a winter coat when it gets really cold. Ororowear has been a game changer and hiking, skiing, snowshoeing, and walking the dog are so much warmer now!!!”

Helpful Report

Posted 4 months ago

Hi David, thank you so much for sharing your experience! We’re thrilled our heated vests have become a reliable warmth source through those Vermont winters and that they fit so well with your layering for all your outdoor activities. If you ever have questions or need recommendations, we’re here.

Posted 4 months ago

ororowear.com is rated 4.2 based on 2,860 reviews