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ororowear.com Reviews

4.2 Rating 3,116 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,116 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
I love my puffer heated jacket. It is not a huge puffer, just enough to be warm even without the heater! The additional warmth from the battery is really comfy, I love it and the pockets are heated! My only criticism is your automated system offered a battery to purchase as a backup, but your system offered 3 different batteries and it is unclear which is the one for this jacket. I wanted to buy an additional battery but I don't know which one to buy. I found that to be frustrating. You lost a sale due to your poor follow-up offer.
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Posted 6 months ago
Had a question and emailed the company and they promptly responded. They were very helpful. Great customer service.
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Posted 6 months ago
Great service in getting my order. Thank you so very much. Merry Christmas
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Posted 6 months ago
Bought as a Christmas gift- so haven’t tried out yet but ordering and delivery was just fine.
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Posted 6 months ago
Got this (vest) for my adult son for Christmas and he loves it. My husband has had a coat for a year plus and it’s his go to coat!!
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Posted 6 months ago
Literally don't want to take it off. I got the vest with two batteries its one of the best things I've ever spent money on. I have health issues which makes it hard to stay warm in the winter and I finally can exist comfortably.
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Posted 6 months ago
Still waiting on my order.
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Posted 6 months ago
Hi Lucy, thank you for your feedback. Once it arrives, we’d truly appreciate it if you’d consider updating your review based on your experience with the product. Thanks for your patience.
Posted 6 months ago
Just in time for the cold weather!
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Posted 6 months ago
Perfect gift right size love it
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Posted 6 months ago
Had question regarding battery to order. Text request and got immediate reply. Ordering and delivery were easy and quick!!!
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Posted 6 months ago
I bought this replacement vest because the switch on first vest wore out after less than three years, which may sound long, but I only used a maximum of 20 times in those three years, and never once washed it. Very dissapointing, it should stand up better than that. I hope the new vest's switch doesn't poop out like the first one.
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Posted 6 months ago
Hi Joseph, thank you for sharing your experience with us. We understand how disappointing it can be when a product doesn’t last as long as expected, especially with limited use. We appreciate you taking the time to share this feedback, and your comments have been passed along to our team for reference. We hope the new vest provides a better experience for you. Thanks for your support.
Posted 6 months ago
Seem great so far thanks
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Posted 6 months ago
Received in timely manner. Got exactly what I ordered!!
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Posted 6 months ago
Had to return for a larger size. They seem to run small.
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Posted 6 months ago
Hi David, thank you for your feedback. We appreciate you letting us know about the sizing and hope the larger size works better for you. Thanks for your patience.
Posted 6 months ago
It’s a little disappointing the batteries take so long to charge and don’t last that long!
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Posted 6 months ago
Hi Katherine, thank you for sharing your feedback. We understand how important both charging time and battery life are, and we appreciate you letting us know about your experience. Charging and runtime can vary depending on usage and conditions, and your comments have been shared with our team for reference. Thanks for understanding.
Posted 6 months ago
Deplorable customer service. Uploaded photos of damages. Never heard anything. Wrote first review. Then finally heard from Cedric only to be ghosted once again. If your customer service is that busy it can't respond to customers in a timely manner, then chances are there are way too many complaints regarding shipping concerns or the product(s) are worthless!
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Posted 6 months ago
Hi Mike, we’re truly sorry to hear about this experience and understand how frustrating it must be to feel unheard. Thank you for taking the time to share your concerns. Our customer service team is currently following up on your case and continuing to work on it. We appreciate your patience and bringing this to our attention.
Posted 6 months ago
Multiple Ororo vests and jackets in the family. Excellent product!!!
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Posted 6 months ago
Bought a heated vest. It came with a cord, and a battery, but no charger. Seems a bit asinine if you ask me
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Posted 6 months ago
Hi Dan, thank you for your feedback. To help reduce environmental impact, the charging adapter is not included. The vest is compatible with most standard chargers, and you may also purchase our charger separately if needed at https://www.ororowear.com/products/33w-battery-charger-dual-ports?variant=43852096307382. Thank you for your understanding.
Posted 6 months ago
I got my first heated vest from a friend. I liked it so much I bought one for my husband. This Christmas I bought vests for my son and his girlfriend. Can't live without my vest! And Ororo products are top quality!! Very efficient shipping, also!
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Posted 6 months ago
Great, sized to fit and really comfy in these extreme cold days here in Indianapolis. Thank you for such a great product.
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Posted 6 months ago
ororowear.com is rated 4.2 based on 3,116 reviews