ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,208 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,208 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They stuck me with an extra battery that I didn’t want. The quality has gone way down since I got my first vest 3 years ago.”

Helpful Report

Posted 9 months ago

Hi there, thank you for sharing your feedback. We’re sorry to hear about your experience and that the product did not meet your expectations compared to your previous purchase. We will continue to improve the quality of our products, and we appreciate you taking the time to let us know and for your past support. Thanks for your understanding.

Posted 9 months ago

“My initial order was somehow lost in shipping. Your customer support service was very helpful and sent me a replacement promptly. They even followed up a week later to make sure I received the second shipment.”

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Posted 9 months ago

“Live the jacket!! So warm just what i needed thank you!!!”

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Posted 9 months ago

“Disappointed the incorrect color vest was shipped”

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Posted 9 months ago

Hi there, thank you for sharing your feedback. We’re sorry to hear about this. Please provide photos and any relevant details to our customer service team and we will try our best to help resolve the issue for you. Thank you for your patience.

Posted 9 months ago

“This was a gift for a relative who is always cold, uses the chemical handwarmers from about September-April every time she leaves the house, etc. She loves it. She's only had it for a few days but has reported excellent warmth and comfort.”

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Posted 9 months ago

“Still awaiting my refund from a previous order. I couldn’t help but notice my cost is 50 dollars or so higher than the returned purchase, which I am still awaiting a refund for one week later.”

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Posted 9 months ago

Hi Thomas, thank you for letting us know. Our customer service team is already reviewing and processing this matter. We appreciate your patience and thank you for bringing this to our attention.

Posted 9 months ago

“The vest is great! Customer service was top notch. Would recommend.”

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Posted 9 months ago

“Christmas present and was a huge hit!”

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Posted 9 months ago

“I recently bought my husband this vest for walking the dog. He ablsolutley loves it. I also saw it advertised on the Today Show after my purchase. I would definilty recommend this vest.”

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Posted 9 months ago

“Order was processed quickly and arrived timely. Unfortunately there was no battery pack included, so I called and when I did, it was outside of business hours. Now I was a bit disappointed as I will now have to wait another day to get this resolved, low and behold I got a phone call a half hour later from customer service. Even though this was purchased via Amazon, they were able to track the order, determine what was supposed to be in the package and then sent me a battery. The service was fantastic. The product is great too, although it may not give out as much heat as I was expecting, based on other comments, it does its job. I may order a different model if I decide I need more heat.”

Helpful Report

Posted 9 months ago

Hi Dave, thank you for taking the time to share your experience. We’re glad to hear that our team was able to quickly identify the issue and get it resolved for you. It’s great to know you were satisfied with the service and that you’re enjoying the product overall. Thank you for your support and for sharing such thoughtful feedback.

Posted 9 months ago

“I am very satisfied with my ORORO Li ion heated BUFFALO 🐃 & ANCHORAGE GLOVES. The only thing I would improve on is providing a heat element within the gloves so that one's palms could stay warm as well. Given the limitation of electrical energy draw to additionally accomplish this for any length of time may indeed be a consideration that cannot be rectified. I solved this problem by adding a HOT 🔥 HANDS hand warmer to each glove. Other than that, I am exceedingly pleased with these winter hand coverings. Sincerely, Damian J. Wojcik”

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Posted 9 months ago

“this is a gift for my wife.. she has ordered multiple brands and has been disappointed.. this is by FAR the best product on the market for what it is designed for and quality”

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Posted 9 months ago

“Giving as Christmas gift will review after”

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Posted 9 months ago

“Excellent product”

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Posted 9 months ago

“Good product, few issues with the battery but Warm when working!”

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Posted 9 months ago

“First of all I would like to say that I wasn't sure if I would be completely satisfied with this product when making the purchase. When the product arrived, I was excited to see if it be all that I expected and I hoped for. On a cold day in Georgia, I was able to put it to the test pretty quickly, I must say that it erased all of my doubts about the product. It was so good, not only did I purchase the vest, I also purchased a jacket also! They warm up pretty quickly, I do not have to worry about being cold at football games anymore! I love this product, I get my son one also!”

Helpful Report

Posted 9 months ago

Hi there, thank you so much for sharing your experience. We’re thrilled to hear the product exceeded your expectations and kept you warm on cold days. It’s great to know you enjoyed it enough to purchase both a vest and a jacket, and we truly appreciate you choosing ororo for your family. Thank you for your support and for taking the time to leave such a positive review!

Posted 9 months ago

“Great product and long battery life”

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Posted 9 months ago

“Love it! Have always been skeptical of heated jackets but this one is the real deal!”

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Posted 9 months ago

“Fast shipping, great products”

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Posted 9 months ago

“I bought a new charger for my jacket and it doesn’t work. My jacket is not even a year old and doesn’t heat up.”

Helpful Report

Posted 9 months ago

Hi there, thank you for letting us know. We’re sorry to hear about the issue you’re experiencing. To help our team look into this and assist you more effectively, please submit the troubleshooting form here: https://www.ororowear.com/pages/troubleshooting. Our customer service team will follow up and help you resolve this. Thanks for understanding.

Posted 9 months ago

ororowear.com is rated 4.2 based on 3,208 reviews