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ororowear.com Reviews

4.2 Rating 3,116 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,116 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
Gloves are awesome and work great at keeping my team’s fingers warm in below freezing weather. I bought two pairs to try and ordered four more pairs today.
Helpful Report
Posted 6 months ago
fast service. great product again
Helpful Report
Posted 6 months ago
Purchased a pair of the heaed gloves and when received I charged them. We had our first snow of the year and went to use the gloves, but the one battery failed to turn on. I contacted customer serivce, but I have had to upload three videos as requested andhave not heard anything back from them. I just want a replacment battery so i can use the gloves
Helpful Report
Posted 6 months ago
Hi Bryan, thank you for sharing your experience with us. We understand how frustrating this must be, especially when you were ready to use the gloves. Our customer service team is already following up on this and reviewing the information you’ve provided. We appreciate your patience and thank you for taking the time to let us know.
Posted 6 months ago
Men's Heated Dual Control Jacket with 5 Heating Zones (Chest Heating) - This is what i ordered. I took away one start for 2 reasons: 1. The quality of the zipper can be better, espectially the pockets are bad. 2. The right inside pocket, its as a very strong velcro with a very weak single stitch. I am sure if i keep using it, its going to rip apart very soon. Other than that, i like the quality of the jacket. Very functional and fits well. I will recommend.
Helpful Report
Posted 6 months ago
Hi Roshan, thank you for sharing your detailed feedback. We appreciate your comments and are glad to hear you’re satisfied overall with the fit, functionality, and quality of the jacket. Your notes regarding the zipper and pocket construction have been shared with our product team for review and consideration, as this kind of input is very helpful for future improvements. Thank you for your recommendation and for taking the time to leave a review.
Posted 6 months ago
I love my oro vest & jacket. I have ordered a sweatshirt also. Gave my husband a vest last year for Cristmas & he now wears it a lot & plans on taking it on our vacation.
Helpful Report
Posted 6 months ago
Hi Barbel, thank you so much for your kind words and continued support. We’re thrilled to hear that you and your husband are enjoying the vest and jacket, and we truly appreciate you choosing ororo for multiple purchases. Thank you for taking the time to share your experience.
Posted 6 months ago
Love the warmth and battery life of my ororo vest, going 3 out of 5 since 2 of the 5 have worked great workout uncovered defects. Two buttons quit working and one zipper end fell off on its second wearing. The other two are amazing though!
Helpful Report
Posted 6 months ago
Hi Robert, thank you for sharing your honest feedback. We’re glad to hear you’re enjoying the warmth and battery performance overall. Your comments regarding the issues you experienced have been shared with our product team for review, as this feedback is important for helping us improve. We appreciate you taking the time to let us know and for sharing your experience.
Posted 6 months ago
This was my 5th purchase and love them.
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Posted 6 months ago
The product itself seems very nice. Unlike many other companies though, be advised that there are very strict return policies on many products. As a gift, it is hard to get sizing right and unfortunately the size purchased was much too large and could not be exchanged.
Helpful Report
Posted 6 months ago
Hi Joel, We appreciate you taking the time to leave a review and share your experience. We’re glad to hear you found the product itself to be nice. And we’re sorry that our return and exchange policy did not meet your needs. As noted on the product page at the time of purchase, this item was marked as final sale and is not eligible for returns or exchanges. Thanks for your understanding.
Posted 6 months ago
Super easy to find what I needed. The photos that show the actual heat zones are most informative. They sell the products for me.
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Posted 6 months ago
Altho there were 2 ludicrous and time robbing interactions with AI... (always ignorant 🙂), when I finally was contacted by a human being, she was kind, knowledgeable, sooper dooper helpful and made the sale in under 30 seconds. Great job!
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Posted 6 months ago
The best products and even better customer service. Recently had an issue with a vest that was out of warranty and it was replaced, new one at my door within a week. People always ask about the vests at work and now everyone has one. We will be customers for a long time and will keep recommending their products to others
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Posted 6 months ago
Easy to order and prompt service!
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Posted 6 months ago
The jacket that I purchased doesn’t get warm enough at all and I reached out online to customer support for washing instructions because my item doesn’t have a zipper - only one snap on pocket to house the battery on the outside of the jacket and I am afraid to machine wash. No one ever responded to my question.
Helpful Report
Posted 6 months ago
Hi Diane, thank you for sharing your experience with us. We’re sorry to hear that the jacket did not meet your expectations and that you didn’t receive a response earlier. The item you purchased is machine washable. Before washing, please disconnect and remove the battery, put back the connector cable and close the zipper, place the jacket in a laundry bag, and wash it in the machine following the general care guidelines. You can find a simple overview here for reference: https://www.ororowear.com/blogs/story/how-to-wash-your-heated-clothing If you need further assistance, please feel free to reach out to us at any time. Thank you for your patience and for letting us know.
Posted 6 months ago
I never received my order - ordered two weeks ago and says it is going to now be another week. Ordered to have for an outside event which is now come and gone
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Posted 6 months ago
Hi Scott, thank you for letting us know. We’re sorry for the inconvenience—this isn’t the experience we aim to provide. Although the order shows as delivered, this can sometimes be due to a carrier mis-scan. We’ve contacted the carrier and are looking into it on our end. If the package still doesn’t arrive, feel free to reach out and we’ll be happy to assist further. Thank you for your understanding.
Posted 6 months ago
Really Warm Vest
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Posted 6 months ago
This is a Christmas gift to my daughter and her husband . No review is available at this time
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Posted 6 months ago
Hi David, thank you for your comment. We hope your daughter and son-in-law enjoy the gift, and we look forward to hearing your thoughts once it’s been used. Thank you for your support and for choosing ororo.
Posted 6 months ago
Did some research & decided to go with ororo for a women's fleece heated vest for my wife. Tried on the small & it wasn't going to fit & did the return label, put in for an exchange to a medium and the whole process was effortless. They verified that they received the return & shipped the medium vest out which i received before Christmas & thankful for that. Have to give a five star from ordering, returning & received the one i needed in time, thank u ororo for your customer service, impressive!
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Posted 6 months ago
I can’t review it because it’s a Christmas present for my son. He has cancer and gets cold because of his medications. He spends a lot of time at the hockey rink with his son! They ski also.
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Posted 6 months ago
Hi Mary, thank you for your comment. We hope your son enjoys the gift, and we look forward to hearing your thoughts once it’s been used. Thank you for choosing ororo.
Posted 6 months ago
It’s very difficult to get the heating element to turn on doesn’t seem that the quality between the cord and the battery are manufactured very well. It’s hit or miss if the heating element will even turn on. For the price of your items I would’ve expected a better quality. I should return it because sometimes I don’t turn on at all.
Helpful Report
Posted 6 months ago
Hi Michelle, thank you for sharing your experience with us. We’re sorry to hear that the heating function has been inconsistent and that the product did not meet your expectations. To help us better understand and address the issue, we recommend submitting the troubleshooting form here: https://www.ororowear.com/pages/troubleshooting. This will allow our team to review the details and follow up appropriately. Thank you for taking the time to let us know.
Posted 6 months ago
Great jacket Best purchase ever.
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Posted 6 months ago
ororowear.com is rated 4.2 based on 3,116 reviews