ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,208 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,208 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

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ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“this was a gift for my mom. she is always cold and the heated scarf is a game changer. thank you for keeping her warm.”

Helpful Report

Posted 8 months ago

Hi Brenda, thank you so much for sharing this—it truly means a lot to us. We’re so happy to hear the heated scarf has been a game changer for your mom and is keeping her warm. Knowing our products help bring comfort, especially to loved ones who are always cold, is exactly why we do what we do. Thank you for choosing ororo and for taking the time to leave such a kind note.

Posted 8 months ago

“Ease of online ordering, timely shipping notifications and delivery. Excellent packaging and AWESOME jacket! I love it!!”

Helpful Report

Posted 8 months ago

“Amazing!! The vest fits perfectly. Pockets are deep. The hood is just right, not too big. Arm holes are big enough to accommodate a medium weight layer like a sweatshirt or sweater, but not gaping. The zipper is super smooth and sturdy feeling. The quilted material is nice and lightweight. It’s so comfortable to be toasty warm and not in huge heavy layers.”

Helpful Report

Posted 8 months ago

“Ordered for my brother, he has back issues that are worsened by the cold. He was wearing it Sunday and when I commented and asked, he said it was great. Battery keeps a charge and the highest setting is too hot for using in his chair in the house. He expects it will be great when he's doing outdoor chores this winter.”

Helpful Report

Posted 8 months ago

“The quality is amazing! But unfortunately, after measuring prior to ordering and considering the model wearing a size M who is 6’1 and 184 lbs, M was too small for my boyfriend who has almost identical measurements. The jacket was roughly 6 inches too short on the arms and 3-4 around the waist. Extremely disappointing! When I went back to reorder a L, everything was sold out. Beware that the sizing on the models is not consistent. Back to Amazon!”

Helpful Report

Posted 8 months ago

Hi Elin, thank you for taking the time to share such detailed feedback. We’re really glad to hear you found the quality amazing, but we’re very sorry to hear about the sizing experience. We understand how disappointing it is when the fit doesn’t align with expectations and when the size you need is no longer available. Your comments have been noted and shared with our product team, as this kind of feedback is important for improving our sizing guidance moving forward. We truly appreciate you letting us know about your experience.Thanks for your understanding.

Posted 8 months ago

“Vest is great, battery stopped working after the first use and won’t hold a charge.”

Helpful Report

Posted 8 months ago

Hi Riley, thank you for sharing your experience. We’re glad to hear you like the vest and we’re sorry to hear about the battery performance. To help our team better understand and assist with the issue, please submit the troubleshooting form here: https://www.ororowear.com/pages/troubleshooting. Once submitted, our customer service team will review the details and follow up with you. Thank you for your patience.

Posted 8 months ago

“I wanted to write an amazing review. My boyfriend is very excited to get this. However I did not receive my full order that I paid for. ** Update customer service reached out very quickly and were able to resolve the issue. Thank You Patty! The boyfriend is very excited to use his new vest.”

Helpful Report

Posted 8 months ago

Hi Barbara, thank you for sharing your feedback. We’re sorry to hear that your order was incomplete and understand how disappointing that can be, especially when this was something you were excited to gift. Our customer service team is already following up on this and working to resolve it. Thank you for your patience.

Posted 8 months ago

“Nice quality product. Looking forward to giving it a try!”

Helpful Report

Posted 8 months ago

“I got heated vests for the whole family, and we all love them. They are best enjoyed with a snug fit which allows you to experience the warmth most directly. With a looser fit, the heat seems to dissipate. Battery life is shorter than I would like. I will be buying a second one to have at the ready.”

Helpful Report

Posted 9 months ago

Hi Holly, thank you for the review and for choosing ororo for your family. We’re happy to hear you’re enjoying the warmth. Battery performance can vary depending on the heating level selected and the surrounding weather conditions. For extended heating needs in colder environments, having a second battery on hand can be a helpful option https://www.ororowear.com/collections/battery-charger?sort_by=manual&filter.p.m.custom.power_for=For+Heated+Clothing. Thank you again for your thoughtful feedback and continued support.

Posted 8 months ago

“Bought the jacket and after one year it doesn’t heat.”

Helpful Report

Posted 9 months ago

Hi Steffi, thank you for letting us know. We’re sorry to hear that. Please note that our heating elements are covered by a 3-year limited warranty. To help us review and assist you further, please submit the troubleshooting form here: https://www.ororowear.com/pages/troubleshooting Once submitted, our team will follow up and help resolve the issue. Thank you for your patience.

Posted 8 months ago

“Our 15 year old granddaughter is a golfer. She complained of freezing when playing in cold weather because “coats are too bulky and I can’t swing”. Having worn an Ororo vest when hunting, I knew exactly what she needed! It is under the Christmas tree!”

Helpful Report

Posted 9 months ago

“Great quality products AND customer service, highly recommend!”

Helpful Report

Posted 9 months ago

“Haven’t been able to try my heated mittens. One of the batteries was bad. Replacement battery was not the correct battery. Too large for the mittens. Returned the second battery. Awaiting another replacement. Customer service has been responsive. They do expect pictures and videos. Offered to sell me the replacement battery for $20.”

Helpful Report

Posted 9 months ago

Hi George, thank you for taking the time to share your experience. We’re sorry for the inconvenience you’ve encountered with the batteries and understand how frustrating this process has been. We’re glad to hear our customer service team has been responsive and is continuing to follow up to help get this resolved. Thank you for your patience and for working with us while this is being sorted out.

Posted 8 months ago

“Product fits ok, but the battery is definitely clunky and hits the hip bone annoyingly. Also it's definitely dark blue, not black. I was hesitant since I couldn't try anything on beforehand, and I'm not sure I'd recommend the brand unless someone could find a friend's to try on first.”

Helpful Report

Posted 9 months ago

Hi Shoshana, thank you for sharing your honest feedback. We appreciate you pointing out your experience with the battery placement and color, and we’re sorry the battery size didn’t meet your expectations. Regarding the color, Black Iris does have a deep, dark blue tone, which can appear different depending on the lighting. Your comments have been noted and shared with our product team for review, as this kind of feedback is helpful as we continue refining our designs. Thank you for taking the time to let us know about your experience.

Posted 8 months ago

“Return policy is garbage. Their sizing is wild. Buy on Amazon instead of ororo so you can return the product for the correct size.”

Helpful Report

Posted 9 months ago

Hi there, thank you for sharing your feedback. We understand how frustrating sizing issues can be. Our return policy and sizing details are outlined on the product page at the time of purchase, and we appreciate you taking the time to share your experience and perspective with us. Thanks for understanding.

Posted 8 months ago

“Please make it easy to understand and see the open box policy. I never saw it when I ordered the vest and battery. Now I have a vest that doesn’t fit my wife. If I had known I wouldn’t have ordered.”

Helpful Report

Posted 9 months ago

Hi Rich, thank you for sharing your feedback. We’re sorry to hear about the sizing issue and understand how frustrating this situation can be, especially when the item was purchased for your wife. The open-box policy is noted on the product page at the time of purchase, but we appreciate your suggestion and have shared your feedback with our team to help improve visibility and clarity moving forward. Thank you for taking the time to let us know about your experience.

Posted 8 months ago

“I’ve been waiting for a long while for my order and am very frustrated. If I knew it was going to be delayed I would bever have ordered. It’s inexcusable. I bought them as a Christmas gift which will not happen given the delay. I cannot recommend your company to anyone. It is so frustrating.”

Helpful Report

Posted 9 months ago

Hi Eddie, thank you for sharing your concerns with us. We’re very sorry for the frustration this situation has caused, especially since the order was meant to be a gift. We understand how disappointing delays can be and appreciate you taking the time to let us know how you’re feeling. Your feedback has been shared with our team, and we’re committed to improving our processes and overall experience. Thank you for your patience and for sharing your experience with us.

Posted 8 months ago

“My vest arrived promptly,was easy to set up, and has been keeping me nice & warm since I started using it.”

Helpful Report

Posted 9 months ago

“I have the vest, sweatshirt and hooded jacket. My spouse has a jacket and vest. I have purchased two vests as gifts. the whole family has Ororo jackets ad vest. It was -11 degrees a couple days ago and I was out shoveling. My hands got cold but my body did not.”

Helpful Report

Posted 9 months ago

“The heated hand warmer (muff style) was not hot enough for my son, who works outdoors a lot in Boston during the winter months. Had to return.”

Helpful Report

Posted 9 months ago

Hi Amy, thank you for sharing your feedback. We’re sorry to hear the hand warmer didn’t meet your expectations. Heating performance can vary depending on weather conditions and usage, and we appreciate you taking the time to let us know about your experience. Thanks for your patience.

Posted 8 months ago

ororowear.com is rated 4.2 based on 3,208 reviews