ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,859 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,859 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Size S seems to fit my had just right.”

Helpful Report

Posted 3 months ago

“Bought these for my California kids that moved to Michigan’s Upper Peninsula and were miserably cold! They love them!”

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Posted 3 months ago

“Quick delivery and easy to exchange for a different size”

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Posted 3 months ago

“It works, expecially with an outer jacket, but I wish I had bought a heated jacket instead of a vest. The vest heats my core, but it is necessarily spotty where the wires are. It works about as expected.”

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Posted 3 months ago

Hi Deborah, thank you for sharing your experience. We're glad to hear the vest is working for you, though I’m sorry it didn’t fully match what you were hoping for. Your feedback about the heating coverage is truly appreciated — we’ll be sure to pass it along to our product development team as we continue improving our designs.

Posted 3 months ago

“I ordered the 4-zone classic heated jacket, had to exchange it because I was sent the 3-zone classic heated jacket, and was sent the 3-zone jacket again. This has been a frustrating process. Hopefully this second exchange will be done properly. If not I will just ask for a refund.”

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Posted 3 months ago

“My husband has cancer and is always cold. He said after getting his best it was the first time he had been comfortable in months.”

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Posted 3 months ago

“Ordering from Ororo was wonderful. Julie walked me through any questions I had and made my order so easy. My order arrived quick and everything was perfect. Highly recommend Ororo with all your needs. The best customer service. Thanks Ororo.”

Helpful Report

Posted 3 months ago

Hi Jackie, thanks so much for sharing your experience! We’re thrilled that our customer team could help and that everything was perfect. If you need anything else, we’re here.

Posted 3 months ago

“My scarf is perfect for football in Green Bay or walking my dog in Upstate NY. Love it!”

Helpful Report

Posted 3 months ago

“I am being requested by your company to write a short review. This is the second time that you have sent an email for my review. Unfortunately, since you are pushing me for a review, I will now be giving you a less than satisfactory review as I was supposed to receive my items back on Tuesday, November 25th-was on truck & to be delivered by 9 pm. It never came & the tracking was inconclusive even when I contacted the tracking company. Now it’s finally updated & I am supposed to receive it on December 5th. I realize this is out of your control, but it’s frustrating enough having your package pushed back a week and a half but then to pester me for a review (which I was waiting to post until after I finally receive the items), is kind of making my experience a negative one with your company. Please consider waiting a few weeks from when a person is scheduled to receive their item before adding emails to their inbox. It allows for delayed shipping as well as giving someone the chance to actually use your product.”

Helpful Report

Posted 3 months ago

Hi Rebecca, thank you for taking the time to share this, and I’m truly sorry for the frustration you’ve experienced. We’re continuously working to improve shipping efficiency, and I’ll also pass along your feedback about the timing of our review emails so we can avoid situations like this in the future. We really appreciate your patience, and I hope your order arrives smoothly on the updated date.

Posted 3 months ago

“I couldn't be happier with my vest. It gets pretty cold in Chicago but the wind is the worst -- it cuts right through you. And I stay comfy, too!”

Helpful Report

Posted 3 months ago

“The heated gloves I purchased do warm up , but trying to to put them on with the battery is difficult and even if you put on the gloves without it then hook up the battery packs sucks because it’s difficult to manipulate with the gloves on. I just tried them on with our first winter storm today.”

Helpful Report

Posted 3 months ago

Hi Tina! I’m really sorry to hear the gloves were difficult to put on — that can definitely be frustrating. Thank you for taking the time to share this experience with us. We’ll make sure to pass your feedback along to our product development team so they can continue improving the design for better ease of use in future versions.

Posted 3 months ago

“I love the heated vest. It works well with a regular USB port so there is no need to buy the charger.”

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Posted 3 months ago

“Lady that help me was very nice. I though i should got 50% off but I got open box battery so it work out. Love the vest.”

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Posted 3 months ago

“The best piece of winter clothing I have bought.”

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Posted 3 months ago

“Order was completed and delivered on time Thank you!”

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Posted 3 months ago

“Neighbor highly recommended their new ororo jacket for winter in New England. Purchased the women's vest as a gift, and was thanked after they wore the vest on a long walk during our first cold spell.”

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Posted 3 months ago

“They are big and clunky. The battery is large and uncomfortable. I have another pair of Ororo gloves that I love. These are not at all as nice.”

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Posted 3 months ago

Hi Ailis, I’m really sorry to hear that this pair didn’t meet your expectations — I understand how frustrating it can feel when the fit and battery comfort aren’t quite right. Thank you for taking the time to share your experience — your feedback is truly valuable, and we’ll be sure to pass it along to our product development team as we work to improve future designs.

Posted 3 months ago

“Ororo products are excellent .”

Helpful Report

Posted 3 months ago

“I'm not sure you want to hear from me because I find the ororo mittens I bought totally lacking in ability to warm my hands. I had high hopes for them since I've tried many other brands, including Hestra. I assume it's the ororo batteries. Those are usually the reason that mittens don't heat adquately. Whatever the reason, in spite of my carefully reading the directions and giving the mittens/batteries a few test runs and recharges, they continue to underwhelm in their performance. I hope you can find a way to improve them.”

Helpful Report

Posted 3 months ago

Hi there, I’m really sorry to hear the mittens haven’t delivered the warmth you were expecting. Temperature perception can vary from person to person and is also affected by outdoor conditions and layering, but I completely understand how frustrating it feels when the heat isn’t meeting your needs. If you want to troubleshoot, you could reach out to our customer service team to help further. We appreciate your feedback and will continue working to improve future designs.

Posted 3 months ago

“Heard wonderful things about your heated vest from a friend, who has several Ororo pieces. I ordered a vest but in wrong size. Exchanging was very easy and the new size, fits perfect. I wore it under an out shell for first time this morning and with temperature in high 20’s, absolutely love your product. ~Howard Manhattan”

Helpful Report

Posted 3 months ago

Hi Howard, thanks so much for sharing your experience! We’re glad the exchange was easy and the new size fits perfectly, and that the vest kept you warm this morning. Enjoy your warmth!

Posted 3 months ago

ororowear.com is rated 4.2 based on 2,859 reviews