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ororowear.com Reviews

4.2 Rating 3,116 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,116 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
I have used my Ororo gloves for two years and until this year they worked great. Now, the right one keeps shorting out. I am hoping to get some help from customer service.
Helpful Report
Posted 6 months ago
Hi Susan, thank you for sharing your experience. We’re sorry to hear about the issue you’re experiencing. Our customer service team is following up on this and will assist you as soon as possible. Thank you for your patience.
Posted 6 months ago
The scarf did not work well and unfortunately I could not return because I took the tags off. Incredibly disappointed.
Helpful Report
Posted 6 months ago
Hi Bianca, thank you for sharing your feedback. We’re sorry to hear the scarf did not meet your expectations. We will continue working to improve our products, and we appreciate your understanding.
Posted 6 months ago
My husband loves his proof best which is why I ordered the prior hoodie for him as a Christmas gift. I am hoping he will like it just as much!
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Posted 6 months ago
I love the coat but it’s a little snug and you cannot return them so I will be giving it to my daughter. I’ll have to order one for myself based on the size chart I chose the small and the medium would be better for me. Use your best judgment.
Helpful Report
Posted 6 months ago
Hi Karen, thank you for sharing your experience. We’re glad to hear you love the coat and appreciate you taking the time to leave a review. As noted on the product page, this item was marked as final sale and is not eligible for returns or exchanges. Thank you for your understanding and for your support—we hope the medium will be a great fit for you next time.
Posted 6 months ago
My last purchase from this company as they would not honor the coupon that they baited me with during the purchase. Nothing worse than a company that practices bait and switch.
Helpful Report
Posted 6 months ago
Hi Fred, thank you for sharing your feedback. We’re sorry to hear about your frustration. Coupons are subject to specific terms and conditions and may not apply to all products, which are shown during the promotion and at checkout. If you’d like us to look into this further, please reach out to our customer service team and share the coupon code you used, and we’ll be happy to review it with you.
Posted 6 months ago
Great customer service. I ordered the wrong size and they quickly responded and help walk me through how to exchange my purchase for the right size.
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Posted 6 months ago
I purchassed 3 vests ass gifts and everyone wass thrilled to receive them. I have had mine over a year now and couldn't be happier with it.
Helpful Report
Posted 6 months ago
Recommended by my adult daughter, I bought my wife an ororo heated jacket. It’s quickly becoming her favorite commute to work in the cold outer garment. That last star is reserved for long term durability…. We’re passing the recommendation along.
Helpful Report
Posted 6 months ago
Hi Martin, thank you for sharing your experience. We’re glad to hear the jacket has quickly become a favorite for your wife’s commute and appreciate you passing along the recommendation. Thank you for your support and for taking the time to leave a review.
Posted 6 months ago
Great communication. I don’t receive my battery in the package and I emailed them and they got to me very fast with amazing customer service! 10/10
Helpful Report
Posted 6 months ago
They stuck me with an extra battery that I didn’t want. The quality has gone way down since I got my first vest 3 years ago.
Helpful Report
Posted 6 months ago
Hi there, thank you for sharing your feedback. We’re sorry to hear about your experience and that the product did not meet your expectations compared to your previous purchase. We will continue to improve the quality of our products, and we appreciate you taking the time to let us know and for your past support. Thanks for your understanding.
Posted 6 months ago
My initial order was somehow lost in shipping. Your customer support service was very helpful and sent me a replacement promptly. They even followed up a week later to make sure I received the second shipment.
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Posted 6 months ago
Live the jacket!! So warm just what i needed thank you!!!
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Posted 6 months ago
Disappointed the incorrect color vest was shipped
Helpful Report
Posted 6 months ago
Hi there, thank you for sharing your feedback. We’re sorry to hear about this. Please provide photos and any relevant details to our customer service team and we will try our best to help resolve the issue for you. Thank you for your patience.
Posted 6 months ago
This was a gift for a relative who is always cold, uses the chemical handwarmers from about September-April every time she leaves the house, etc. She loves it. She's only had it for a few days but has reported excellent warmth and comfort.
Helpful Report
Posted 6 months ago
Still awaiting my refund from a previous order. I couldn’t help but notice my cost is 50 dollars or so higher than the returned purchase, which I am still awaiting a refund for one week later.
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Posted 6 months ago
Hi Thomas, thank you for letting us know. Our customer service team is already reviewing and processing this matter. We appreciate your patience and thank you for bringing this to our attention.
Posted 6 months ago
The vest is great! Customer service was top notch. Would recommend.
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Posted 6 months ago
Christmas present and was a huge hit!
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Posted 6 months ago
I recently bought my husband this vest for walking the dog. He ablsolutley loves it. I also saw it advertised on the Today Show after my purchase. I would definilty recommend this vest.
Helpful Report
Posted 6 months ago
Order was processed quickly and arrived timely. Unfortunately there was no battery pack included, so I called and when I did, it was outside of business hours. Now I was a bit disappointed as I will now have to wait another day to get this resolved, low and behold I got a phone call a half hour later from customer service. Even though this was purchased via Amazon, they were able to track the order, determine what was supposed to be in the package and then sent me a battery. The service was fantastic. The product is great too, although it may not give out as much heat as I was expecting, based on other comments, it does its job. I may order a different model if I decide I need more heat.
Helpful Report
Posted 6 months ago
Hi Dave, thank you for taking the time to share your experience. We’re glad to hear that our team was able to quickly identify the issue and get it resolved for you. It’s great to know you were satisfied with the service and that you’re enjoying the product overall. Thank you for your support and for sharing such thoughtful feedback.
Posted 6 months ago
I am very satisfied with my ORORO Li ion heated BUFFALO 🐃 & ANCHORAGE GLOVES. The only thing I would improve on is providing a heat element within the gloves so that one's palms could stay warm as well. Given the limitation of electrical energy draw to additionally accomplish this for any length of time may indeed be a consideration that cannot be rectified. I solved this problem by adding a HOT 🔥 HANDS hand warmer to each glove. Other than that, I am exceedingly pleased with these winter hand coverings. Sincerely, Damian J. Wojcik
Helpful Report
Posted 6 months ago
ororowear.com is rated 4.2 based on 3,116 reviews