Login
Start Free Trial Are you a business? Click Here

ororowear.com Reviews

4.2 Rating 3,408 Reviews
77 %
of reviewers recommend ororowear.com
4.2
Based on 3,408 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Returns Process
Easy

Write Your review

ororowear.com 4 star review on 9th November 2026
Michelle S
ororowear.com 4 star review on 5th November 2026
Daniel B
ororowear.com 4 star review on 5th November 2026
Daniel B
ororowear.com 5 star review on 24th October 2026
Lisa R
ororowear.com 5 star review on 24th October 2026
Lisa R
ororowear.com 5 star review on 15th October 2026
Candice M
ororowear.com 5 star review on 15th October 2026
Candice M
451
Anonymous
Anonymous  // 01/01/2019
“I enjoy the concept of a heated vest while skiing and it does help. However charging the battery takes more than 4 hours (more like 6 or 7) and even when fully charged it switches from the hot (red) setting to medium ( white) setting within the first 3 minutes. I have this same problem with the gloves. I am concerned the vest will not last long at this rate and wonder if it is defective”
Helpful Report
Posted 10 months ago
Hi Carole, thanks for sharing your experience. We understand your concern based on what you’ve described. Please reach out to our customer service team so they can assist with reviewing this and help investigate further. Thanks for your patience.
Posted 10 months ago
“Customer service was extremely helpful and accommodating helping me with a sizing problem. Thank you for all of your help.”
Helpful Report
Posted 10 months ago
“Great Sweater Jacket. my husband really enjoying it for the winter when he has to do work outside.”
Helpful Report
Posted 10 months ago
“I got one for my husband and of course got one for myself. We Love them!!! Vickie Elmore”
Helpful Report
Posted 10 months ago
“G”
Helpful Report
Posted 10 months ago
“The item I ordered said it would arrive by Dec. 22nd. On Dec 26th I emailed and was told they didnt know what the issue was and asked if I could wait 3 more business days and they would solve the issue. 6 more business days later and no item and no reply back.”
Helpful Report
Posted 10 months ago
Hi Dylan, thanks for taking the time to leave a review. We understand your concern regarding the delay. Our customer service team is actively following up to assist. Thank you for your patience and understanding.
Posted 10 months ago
“Not thrilled my finger tips still freeze with the heated gloves. And they are extremely bulky. I wanted them for horse riding on trail but they are too thick to feel the reins.”
Helpful Report
Posted 10 months ago
Hi Helena, thanks for taking the time to leave a review. We appreciate your feedback on warmth and fit, and we’ll continue refining our products to better support different use scenarios. Thank you for sharing your experience.
Posted 10 months ago
“Awesome service department, bought a jacket that was to small, emailed customer service followed their directions and received my exchange.”
Helpful Report
Posted 10 months ago
“Patience seems to be paying off. Our several other reviews, I ordered 1 size bigger than indicated, but still initially struggled to get a hand wearing a liner into the outer glove. After 3-4 wearings, it's getting better though. KEY -- It's sooo nice to spend time outside in 20 degree Ohio and not have numb or painful hands! On a 10 degree day I found the high setting too warm. The 3-in-1 is a bit bulky and I have to take the outer glove off for anything requiring dexterity, but objective #1 seems fulfilled so far”
Helpful Report
Posted 10 months ago
Hi Mark, thanks for sharing your detailed feedback. We’re glad to hear the gloves are keeping your hands comfortable in cold conditions and that the experience has improved with use. Your insights on fit, warmth, and usability are appreciated. Thank you for taking the time to share your experience.
Posted 10 months ago
“Love all the products I have purchased to date! Sizing spot on, warmth is perfect!”
Helpful Report
Posted 10 months ago
“Got as gift for brother inlaw who works in frigid factory in winter. Loves the coat.”
Helpful Report
Posted 10 months ago
“Coat fit to size very nice looking and warm”
Helpful Report
Posted 10 months ago
“The coat is exactly what I needed- I am cold all winter long and this coat has fixed the problem! I highly recommend getting the coat where the arms have a warmer as well! I love my new coat!!!”
Helpful Report
Posted 10 months ago
“This was a gift for someone who is always cold . She loves it l, and doesn't freeze in her office or while outside walking .”
Helpful Report
Posted 10 months ago
“I was surprised at the quickness of th at e response to my questions. I am still testing it to see if it will work properly. Obviously there's a learning curve. But I trust that if I do have a problem it will be quickly corrected. The individual I talked to was very professional.”
Helpful Report
Posted 10 months ago
“I ordered two different items for Christmas presents. One was a jacket for my daughter, and the other was a vest for my dad. I was excited to wrap them up and gift them, but as I watched my family members open them we discovered that neither one came with a battery pack. I’m not sure if that was a mistake or if I was supposed to order those separately. I’ve tried calling twice and sent an email. I haven’t heard back from your company. I’m very disappointed as I would never expect with the prices as high as they are that I would have to buy a battery pack for each on top of that. So until someone responds to my calls or email, my daughter and dad have overpriced winter apparel that doesn’t keep them any warmer than the things already in their closets.”
Helpful Report
Posted 10 months ago
Hi Kasey, thanks for taking the time to leave a review. We understand your frustration, particularly around the holidays. Your case is now being handled by our customer service team, who are actively following up. Thank you for your patience and understanding.
Posted 10 months ago
“Worked great on golf outing during a cold day”
Helpful Report
Posted 10 months ago
“Ororo has terrible customer service! I will never purchase anything from them again. They refused to exchange an item that did not fit. There are many ethical companies to choose from-REI for one! Great customer service.”
Helpful Report
Posted 10 months ago
Hi Nancy, thanks for sharing your feedback. Items purchased as Open Box are not eligible for returns or exchanges, as clearly stated on the product page at the time of purchase. We appreciate your understanding.
Posted 10 months ago
“Fits well and is very warm”
Helpful Report
Posted 10 months ago
“Bought this for my wife. So far she really likes it. Definitely size up. Normally she’s a women’s large but I bought her a 2xl and it fits perfectly. She says that Low is the perfect heat setting.”
Helpful Report
Posted 10 months ago
ororowear.com is rated 4.2 based on 3,408 reviews