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ororowear.com Reviews

4.2 Rating 3,427 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,427 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Returns Process
Easy

Write Your review

ororowear.com 4 star review on 9th November 2026
Michelle S
ororowear.com 4 star review on 5th November 2026
Daniel B
ororowear.com 4 star review on 5th November 2026
Daniel B
ororowear.com 5 star review on 24th October 2026
Lisa R
ororowear.com 5 star review on 24th October 2026
Lisa R
ororowear.com 5 star review on 15th October 2026
Candice M
ororowear.com 5 star review on 15th October 2026
Candice M
451
Anonymous
Anonymous  // 01/01/2019
“The best coat every. Be sure to size up so that it fits right.”
Helpful Report
Posted 1 year ago
“Great product. Good customer service once I discussed a failed battery with a representative in person.”
Helpful Report
Posted 1 year ago
“My battery quit working after wearing my vest only 4 times. Customer service helped me to return it and get a new one right away. Very helpful.”
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Posted 1 year ago
“I love the zippered fleece - comfortable and warm. The only frustration I have is the placement of the battery so far back on the left side; it is hard to get the battery in and out while wearing the fleece.”
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Posted 1 year ago
“great product”
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Posted 1 year ago
“Exceptional customer service.”
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Posted 1 year ago
“Customer Service was great when I called about an issue. They resolved the issue quickly and I had a replacement part within a few days.”
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Posted 1 year ago
“Excellent customer service. Kelsey resolved my issue quickly and courteously. The Buffalo heated gloves are great for cool days, but not extreme cold (20 degrees F or less).”
Helpful Report
Posted 1 year ago
“Once I got it charged love the warmth . But I didn’t get a charging block . And my iPhone block doesn’t work . Had to hook it up to my computer.”
Helpful Report
Posted 1 year ago
Hi Charlene, thank you for your review. To reduce our environmental impact, we no longer include a charger with our heated apparel. However, a USB charging cable is still provided, so you can use any charger with a USB-A port. We appreciate your understanding as we make this transition, and we thank you for trusting our brand. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)
Posted 1 year ago
“I have a vest coat and the Fleese jacket. I find that the Fleese does not heat as well as the vest and coat. I also wish it had heated pockets like the vest.”
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Posted 1 year ago
“My husband loves it. Wish I could of gotten one.”
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Posted 1 year ago
“I bought the vest for my partner, horseback riding in cold weather is much more pleasant now.”
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Posted 1 year ago
“I am very happy with my gloves. I wish they were a little skinner.”
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Posted 1 year ago
“I purchased the classic heated vest maybe two or three years ago and I recently was using it at a hockey game and let my mom use it. She loved it so I just ordered her one for herself. I will say I love the vest and it gets really warm and with the new upgraded battery I purchased later, it stays heated for a lot longer. But, I am very disappointed that it doesn’t come with the charger block for the charging cable. It’s an extra $10. Guys, just add it back in with the purchase. It’s dumb not including it anymore. Or for someone’s first purchase, give them one. It’s convenient to have one immediately upon arrival of your first vest. Other than that, so far so good and I really hope my mom enjoys her new vest. Oh and also, customer service support was fast and super helpful. Thanks again guys!”
Helpful Report
Posted 1 year ago
“I purchased an item for my wife. Little did I know that it was a "final sales item" and not eligible for return or exchange. Needless to say, good bye!”
Helpful Report
Posted 1 year ago
Hi Daryl, thank you for your review. Sorry for the unhappy shopping experience. As a reminder, when purchasing this Open-Box/Final Sale item, you agreed to our final-sale policy, meaning it cannot be returned or exchanged. This policy is clearly noted on the purchase page of each Open-Box/Final Sale item. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help.
Posted 1 year ago
“The first one finally wore out. This is a second purchase of the same thing. Very happy with it.”
Helpful Report
Posted 1 year ago
“Since you keep asking me to, I will send a review. The best thing I can say is that the refund was issued quickly. Three years ago I purchased my wife a heated 'Classic' vest. It was very nice quality and the extra small size fit her very nicely. Fast forward to earlier in 2025, the button/switch to turn the vest on and off quit working. It was, understandably, out of warranty and, according to Ororo it was not fixable. My wife really liked the vest so we contacted Ororo about a new one. The closest to what she had was still called 'classic' they said, so we ordered another one. Again in XS. The vest arrived and was very disappointing. The XS size was now huge on her, the neck and arm holes hung on her. The vest did not feel like the same quality as before either. The vest felt thinner and cheaply made. It seemed to be something that you might buy on Teemu, but the price was way more than anyone would pay for something on Teemu. That may be an unfair statement as I have never purcahsed anything from Teemu. I had been a big supporter of the Ororo brand, but no more. I would caution people to make sure that anything they purchase from Ororo be returnable for a full refund.”
Helpful Report
Posted 1 year ago
Hi there, thank you for your review. Sorry for the unhappy shopping experience. We have forwarded your feedback to our team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)
Posted 1 year ago
“Love the idea and the product. Only criticism I have is the location of the on/off button. It's hard to see and a bit inconvenient.”
Helpful Report
Posted 1 year ago
“I have an overall 3. I had a full coat & a vest stop heating within a week of each other. The coat was a Christmas gift to me from my wife & the vest was a Valentine’s gift to my wife from me. The coat was less a couple years old & since my wife purchased through Amazon, the warranty was for 1 year. Buy direct from Ororo, it’s 3 years & would have been warrantied. So I am out of a coat. Wouldn’t replace it thigh it was only a couple years old. The Vest: I ordered from Ororo.com & it was replaced immediately. I did have to send a picture showing the connector was cut off with scissors as they required. Guess they didn’t trust my word from their troubleshooting. I would have given 2.5 stars if available. Wherever you sell your product, stand behind it the same!! Hope this helps someone before buying.”
Helpful Report
Posted 1 year ago
Hi Jeffrey, thank you for your review. It is noticed that our customer service specialist is helping you with this and please don't worry, we will try our best to help you resolve this situation.
Posted 1 year ago
“I bought a heated vest for my wife for Valentine's Day as she is often cold out here in WIsconsin. She absolutely LOVES it. I have one myself and the best feature for both of us is the heating element for the neck. Duration of battery seems to be as advertised and construction is sturdy and wll done.”
Helpful Report
Posted 1 year ago
ororowear.com is rated 4.2 based on 3,427 reviews