Login
Start Free Trial Are you a business? Click Here

ororowear.com Reviews

4.2 Rating 3,117 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,117 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

Write Your review

ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
Great customer service they took care of my needs immediately with my heated vest. Thank you very much.
Helpful Report
Posted 1 year ago
True to size, fits well, and keeps me warm. It's a little heavy and the very visible light up button on the chest is a little weird. The control button could be hidden in a pocket.
Helpful Report
Posted 1 year ago
Company has sent two defective vests, shipped un-requested products to me, and ghosted me, rather than rightfully give my wife her refund for the vest she tried to get me. Whole process gave me time to think about how dumb this idea is. Relying on battery power for cold protection is a terrible idea. If it dies unexpectedly you could get hurt. Anyway yeah, this has been the WORST customer service experience in my life.
Helpful Report
Posted 1 year ago
Hi Scott, thank you for your review. It is noticed that one of our customer service specialists is helping you with this. Please don't worry, we will try our best to help you resolve this situation.
Posted 1 year ago
I am still waiting for a email from Customer Service regarding where I’m supposed to send this picture. I do not have an email address to send it to until I get that and get a new jacket because the first one didn’t work. I cannot write a proper review
Helpful Report
Posted 1 year ago
Hi Frank, thank you for your review. It is noticed that one of our customer service specialists is helping you with this. Please don't worry, we will try our best to help you resolve this situation.
Posted 1 year ago
Takes the chill out of drafty rooms Would like faster charging and longer lasting batteries.
Helpful Report
Posted 1 year ago
I sent a message though the website about a sweater the we have that the power button does not work on. I got zero response. My family has multiple pieces, from Ororo and I have even purchased them from some of the employees that work for my company because I believed you have a superior product. Maybe the product is good, but the customer service is not.
Helpful Report
Posted 1 year ago
Hi Jeremy, thank you for your review. One of our customer service specialists will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.
Posted 1 year ago
Gifted my adult son the jacket for Christmas. It had defective zippers on both sides. I called and they asked to return it. Four days after return sent we received the replacement. The jacket is very well made and looks nice. The hood makes it really nice. The customer service is very good. T
Helpful Report
Posted 1 year ago
You won't be disappointed!! Great, warm coat...heaters are cozy...battery has a great time limit, but to be safe if you're planning on using for extended time, purchase a second battery
Helpful Report
Posted 1 year ago
No problem with the merchandise at all. I ordered a replacement vest battery, as the vests battery was lost. The battery should’ve come with the charging cord. It didn’t. So I had to get it separately after the battery was received Batteries should come with a charging cord. .
Helpful Report
Posted 1 year ago
Hi Alvin, thank you for your review. Sorry for the unhappy shopping experience. Upon checking, the item you ordered is our Mini 5K Battery (battery only) so it won't come with a charging cable. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)
Posted 1 year ago
I bought this my husband to wear in his cold office and he loves it! It's a good hoodie to wear with and without the heating element. The only thing to make it better would be heated pockets.
Helpful Report
Posted 1 year ago
Very helpful with a replacement. Gave a step by step instructions for the replacement process.
Helpful Report
Posted 1 year ago
He enjoyed wearing it!
Helpful Report
Posted 1 year ago
My second set, the leather pair is much warmer than the original pair I purchase. Highly recommend
Helpful Report
Posted 1 year ago
Anchorage Gloves. Gloves are warm, and work very well at -4 degrees F. (coldest temp tried yet) with full heat. Also warm without any heat at 25 degrees F. Customer service is also excellent, very responsive. Had to exchange for a larger size, and had a return label from them within 2 hours of my request, notification when they received the returned gloves, and a new larger size received by me withinin one week of my initial request. The sizing chart to determine hand size for the gloves is way, way off - toss it out. My hand palm circumference is just under 8.5 inches (measured both hands multiple times before ordering), which is borderline small/medium according to the chart. Had to return the mediums (8.5 - 9.1 inches), and even the large size (9.1 - 9.6 in.) is tight, can't completely close my hand, and feeling the tightness when holding a hiking pole. Hard to believe that a glove's hand circumference over an inch larger than my hand is still too small. The gloves are also difficult to put on with the batteries installed. The area of the glove located at the elastic wrist area at the top of the battery is too narrrow for the hand to pass through (backhand strap completely loosened). No problem putting on the gloves if the gloves are put on without the batteries installed. Despite the sizing problems, they're so warm I'll keep these, and use them just for the colder days. Hopefully they'll loosen up a little more over time.
Helpful Report
Posted 1 year ago
Hi Richard, thank you for your review. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)
Posted 1 year ago
I love the Women's Heated Thermolite® Parka, it is warm without turning on the heat and very comfortable in the coldest temperatures with the heat on. I love the inner stretch storm cuff, keep the sleeves in place and the cold out. It was a great choice for me!!!
Helpful Report
Posted 1 year ago
Warmth, style and your little secret is what i experienced when purchasing the heated vest..have been an advocate to family and friends who ask me anout the light
Helpful Report
Posted 1 year ago
I LOVE Ororo products!!!❤️❤️❤️❤️ I have a vest a jacket a hoodie and now a raincoat!
Helpful Report
Posted 1 year ago
Plastic connector between seat and back cushion broke on the first use of heated stadium seat. User is not overweight - item unusable as is.
Helpful Report
Posted 1 year ago
Hi Mary, thank you for your review. Sorry for the unhappy shopping experience. Please feel free to contact our support team at support@ororowear.com if you need any assistance. We are always here to help :)
Posted 1 year ago
I ordered a heated vest. It was too small. The sorority team stays on top of it and were very helpful I really like me new vest that fits properly.
Helpful Report
Posted 1 year ago
The cuff on the gloves are too small to fit over my jacket and too big to fit under. I will send them back. Quality is very good, they just don’t seem to work for what I need.
Helpful Report
Posted 1 year ago
Hi Richard, thank you for your review. Sorry for the unhappy shopping experience. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance.
Posted 1 year ago
ororowear.com is rated 4.2 based on 3,117 reviews