ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,212 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,212 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received the vest with a defective battery. I had to prove the battery was defective with videos and befoire I could get a replacement bqttery, the whole process took about one month. Poor customer service.”

Helpful Report

Posted 1 year ago

Hi Christine, thank you for your review. Sorry for the unhappy shopping experience. We have forwarded your feedback to our support team for further improvements. Please feel free to contact us if you need any other assistance.

Posted 1 year ago

“I thought I ordered a battery with the vest Would u please check”

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Posted 1 year ago

“I live in Kasilof Alaska where the temperatures dip into the negatives. This vest is nice and warm when I go outside hiking, walking or just going outside with my dog. Love my vest”

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Posted 1 year ago

“Happy they stand by their product”

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Posted 1 year ago

“Great customer service and response to needs.”

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Posted 1 year ago

“I have not received all of my order yet! I received one item that came from China by DHL and it got here on time. But the rest of my order is coming from Texas by USPS. That half of the order has been "on its way" for 11 days now! It arrived at the main distribution center of my state 4 days ago and still no update. It says "moving through network, in transit to next facility arriving late" The next facility that it's going to is about 10 miles down the road if that! So it shouldn't take 4+ days to get there. First time customer and may not order anything else again!”

Helpful Report

Posted 1 year ago

Hi there, thank you for your review. Sorry for the unhappy shopping experience. We have forwarded your feedback to our logistics department for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 year ago

“I typically wear a medium, but had to downsize to the small for this vest in order to eliminate a lot of draft and a loose neck. The small is PERFECT! It’s really a superb product.”

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Posted 1 year ago

“I love these jackets!”

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Posted 1 year ago

“I am extremely happy with the service I have received. I will be and have already recommended my friends and family. I will be purchasing more products in the future.”

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Posted 1 year ago

“Love the heated jacket. Even without the battery, I still feel warm. Great product.”

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Posted 1 year ago

“Love my new vest does heat up well. Works better on high. I feel like my arms get cold so it does fit under a light jacket.”

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Posted 1 year ago

“I have a heavier heated coat of a different brand, this golf jacket is way warmer and I love the zip off sleeves”

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Posted 1 year ago

“Compared to my other oem Ororo batteries, the battery after a full charge is disappointing.”

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Posted 1 year ago

“Very comfortable, true to size, and easy to use. My time in hockey rinks and walking the dogs just got much better.”

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Posted 1 year ago

“Being a Ranch girl from Wyoming, I am loving my ORORO. Not only is it an amazing product but amazing customer service.”

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Posted 1 year ago

“I am waiting to hear back from Julie’s team”

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Posted 1 year ago

Hi Warrenie, thank you for your review. It is noticed that one of our customer service specialists is helping you with this and please don't worry, we will try our best to help you resolve this situation.

Posted 1 year ago

“I bought a heated vest for a trip to Boston and NYC in January, because I am always freezing there. It was amazing. My kids were pleased as I was not complaining constantly about being cold. I was even warm on the plane! The vest was to arrive on January 27, we arrived on the 25th. The vest was already there a x my daughter had charged the batteries. Great service! Kathleen Johnson”

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Posted 1 year ago

“Great company to do business with her product.”

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Posted 1 year ago

“I have gifted several of your heated vests over the holidays and new year. Without exception, everyone was absolutely thrilled when they opened their gift. I gifted one to a friend with some health issues that make her cold all the time. She was so happy to receive this warm hug from a friend and “hasn’t taken it off” since she received it. I love mine and wear it around the house to take the chill off periodically! Only complaint is the battery is a little big and the placement a bit awkward sometimes under my ski jacket.”

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Posted 1 year ago

“I love this little battery! It works just as well as the bigger ones with less bulk. I’ll definitely be buying more as needed.”

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Posted 1 year ago

ororowear.com is rated 4.2 based on 3,212 reviews