ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,212 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,212 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The battery in my vest lasted for only 13 months. I called for a replacement battery and was told it was under warranty for only 1 year. I had to buy a new one. I will never buy anything from ororo again. I do not recommend this company. Look elsewhere.”

Helpful Report

Posted 1 year ago

Hi SALVATORE, thank you for your review. Sorry for the unhappy shopping experience. We have forwarded your feedback to our support team for further improvements. Please feel free to contract us if you need any other assistance.

Posted 1 year ago

“I absolutely love my Ororo heated vest. It is easy to use and charge. I love the 7 zones and 3 heat settings. I highly recommend it!”

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Posted 1 year ago

“I am disappointed with the fit and design of this vest. I ordered a S and exchnaged for an XS. Even the XS is TOO BIG! I am 5'2" , standard petiite body type. This vest is too long and will not fit under a shorter ski jacket. It hit too low on the hips. Also the battery back is poorly placed against the upper hip making it unconfortable. It should be around the back or in the mid waist area.”

Helpful Report

Posted 1 year ago

Hi Claudia, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 year ago

“Horrible seam quality. The first pair of pants pockets separated after the first washing. The pants were replaced, and the new pants lasted an entire 4 hours before the pockets developed holes. WORTST QUALITY EVER. OVERPRICED AND HORRIBLE”

Helpful Report

Posted 1 year ago

Hi Jeff, thank you for your review. One of our customer service specialists will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 1 year ago

“Good customer service, helped make everything right. Thanks.”

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Posted 1 year ago

“Excellent coat. I’d been looking for a coat that would check all my. Idea, and I found it!”

Helpful Report

Posted 1 year ago

“Bought the original vest. Fantastic product. It was a bit pricey, but it was well worth it. Gives me the right amount of warmth weather I be running chores, working, driving in very cold weather, or even around the house so I can turn the heat down a bit. I love the Ororo vest.”

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Posted 1 year ago

“Bought a second battery for my Christmas present vest. Works great and provides all day heating of the vest.”

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Posted 1 year ago

“I have been very pleased with my Ororo vest. Great for working outdoors, very comfortable and warm! In 46-50 degree weather, the low setting was more than adequate. Runs true to size and fairly easy to maintain. While a bit on the pricey side, it certainly is a product that lines up to the expectations and other reviews.”

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Posted 1 year ago

“Everything I have ordered has been great”

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Posted 1 year ago

“Great style, heating elements work well. Great value.”

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Posted 1 year ago

“I was gifted an ororo vest last year by my children. The order I recently got was for an additional battery because the battery I got with the vest only lasts 6-7 hours. When I wear my vest, it is generally for a full day which could be 10-12 hours, so I felt I needed an additional battery. I love the vest.”

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Posted 1 year ago

“Purchased the Liner Gloves. Unfortunately they are too bulky. The battery is too big to get the sleeve of my jacket over the cuff. The gloves themselves are too thick to use - can't move the fingers easily to do tactical work.”

Helpful Report

Posted 1 year ago

Hi Deb, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 year ago

“The heat stays on even after turning the vest off. I have to unplug the battery in order for the heat to turn off”

Helpful Report

Posted 1 year ago

Hi Richard, thank you for your review. It is noticed that one of our customer service specialists is helping you with this. Please don't worry, we will try our best to help you resolve this situation.

Posted 1 year ago

“Great customer service they took care of my needs immediately with my heated vest. Thank you very much.”

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Posted 1 year ago

“True to size, fits well, and keeps me warm. It's a little heavy and the very visible light up button on the chest is a little weird. The control button could be hidden in a pocket.”

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Posted 1 year ago

“Company has sent two defective vests, shipped un-requested products to me, and ghosted me, rather than rightfully give my wife her refund for the vest she tried to get me. Whole process gave me time to think about how dumb this idea is. Relying on battery power for cold protection is a terrible idea. If it dies unexpectedly you could get hurt. Anyway yeah, this has been the WORST customer service experience in my life.”

Helpful Report

Posted 1 year ago

Hi Scott, thank you for your review. It is noticed that one of our customer service specialists is helping you with this. Please don't worry, we will try our best to help you resolve this situation.

Posted 1 year ago

“I am still waiting for a email from Customer Service regarding where I’m supposed to send this picture. I do not have an email address to send it to until I get that and get a new jacket because the first one didn’t work. I cannot write a proper review”

Helpful Report

Posted 1 year ago

Hi Frank, thank you for your review. It is noticed that one of our customer service specialists is helping you with this. Please don't worry, we will try our best to help you resolve this situation.

Posted 1 year ago

“Takes the chill out of drafty rooms Would like faster charging and longer lasting batteries.”

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Posted 1 year ago

“I sent a message though the website about a sweater the we have that the power button does not work on. I got zero response. My family has multiple pieces, from Ororo and I have even purchased them from some of the employees that work for my company because I believed you have a superior product. Maybe the product is good, but the customer service is not.”

Helpful Report

Posted 1 year ago

Hi Jeremy, thank you for your review. One of our customer service specialists will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 1 year ago

ororowear.com is rated 4.2 based on 3,212 reviews