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ororowear.com Reviews

4.2 Rating 3,117 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,117 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
I like the 7 zone vest I ordered. I have a question regarding equipment for charging. I sent a message on the website and have left two messages on the phone, since the recording says you are always to busy to pick up. Not happy with customer service, but so far am liking the vest.
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Posted 1 year ago
Hi Colleen, thank you for your review. One of our customer service specialists will get in touch with you as soon as possible and assist you further.
Posted 1 year ago
Great quality quick service I recommend everyone !!
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Posted 1 year ago
I am very pleased with the vest and gloves. There are good quality and handsome. I did have to change sizes and the customer service was excellent. Everything was done via email.
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Posted 1 year ago
I was assisted by Luke in customer support. He was excellent. He treated me with extreme care. I am a novice to the battery operated vests. Altho I have three , I was not aware of the alot of the tech information. Luke toook the time to help me anytime I needed help.
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Posted 1 year ago
Vest and extra battery came extremely fast. My wife is happy with her second heated vest.
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Posted 1 year ago
Hi I ordered 3 jackets One for my daughter in law and two for me. I got one black and one red one she got a red one. The 3x is to small fore me I am a 2x to3x but these are small. My daughter in law is a 2x and hers is small. I need to return mine for a 4x or I can give her my red one and return her 2x with my black 3x. Pleas let me know how to do this Thank you Camille Gama.
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Posted 1 year ago
Hi Camille, thank you for your review. Sorry to hear that it doesn't fit. Please feel free to contact us at support@ororowear.com if you need any further assistance. We are always here to help :)
Posted 1 year ago
Just as expected from picture.
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Posted 1 year ago
Haven't received
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Posted 1 year ago
Hi Paul, thank you for your review. It is noticed that one of our customer service specialists is helping you with this. Please don't worry, we will try our best to help you resolve this situation.
Posted 1 year ago
Terrific products and customer service!
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Posted 1 year ago
I have not received my purchase.
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Posted 1 year ago
Received vest as ordered. Everything worked as expected. Order process thru receipt of order went great as expected. Thank you !!!
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Posted 1 year ago
I have been very pleased with my Ororo vest. It was a perfect fit and very pleased with its quality. My wife has owned an Ororo vest for a couple years and I decided to get my own. Very warm and comfortable.
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Posted 1 year ago
great apparel and great customer service. Had a two year old product that they upheld the warrenty with no problems.
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Posted 1 year ago
I had high hopes for this heated scarf as my wife is always cold and I thought this scarf would add significantly to the hand warmers she uses. The scarf does warm up however just barely. It does warm up a bit to the touch but you'd have to wear it right next to your skin. If my wife is wearing a turtle neck or similar she just can't feel any warmth from it.
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Posted 1 year ago
Hi Charles, thank you for your review. Individual sensitivity to temperature can vary, and some people may require more warmth to feel comfortable. While our apparel may be functioning as intended, personal preferences and external factors can affect how warm it feels. Please feel free to contact us at support@ororowear.com if you need any assistance.
Posted 1 year ago
I’m very happy with what I ordered but will reach out about the gloves. I used the sizing chart but the gloves are too small. I’m hoping to exchange them
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Posted 1 year ago
we enjoy the products very much...
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Posted 1 year ago
I’m glad I purchased ororo fleece jacket, it keeps me warm when we have the polar vortex a week ago. The coldest of the season. The insole it keeps my feet warm.
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Posted 1 year ago
My sister loves the jacket. Even keeps her neck warn.
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Posted 1 year ago
Bought for my 92 year old dad to watch great grandsons hockey games. Works great! Customer service was excellent, we had to exchange for size. Thank you!
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Posted 1 year ago
My coat is fantastic! No bulky layers needed to stay warm.
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Posted 1 year ago
ororowear.com is rated 4.2 based on 3,117 reviews