ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,893 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,893 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m waiting”

Helpful Report

Posted 1 year ago

Hi James, thank you for your review. Upon checking, your package is still on the way to you. Please don't worry, we will keep an eye on the shipment and we believe that it will arrive soon. Please feel free to contact us at support@ororowear.com if you need any assistance.

Posted 1 year ago

“Haven't received the items yet. With how much products cost you would think it would be shipped better. The tracking hasn't worked, keeps telling me the label has been made, and it has been over a week. I was looking so forward to getting my items I purchased, but now I am frustrated. Spending $379 and poor shipping has me thinking twice about ordering again. Hopefully when I finally receive the items I will love them. If not, they will be going back.”

Helpful Report

Posted 1 year ago

Hi Anna, thank you for your review. We have forwarded your review to our team and one of our customer service specialists will get in touch with you as soon as possible. Please don't worry, we will try our best to help you resolve this.

Posted 1 year ago

“While the written refund policy dictates items be unworn and in new condition I purchased an open package item that was worn and defective. It was missing tags, smelled like cologne, had trash in the pockets, and the zipper was broken. I feel misled as to what open package items were.”

Helpful Report

Posted 1 year ago

Hi Micheal, thank you for your review. Sorry for the unhappy shopping experience. Our customer service specialist will get in touch with you as soon as possible and please don't worry, we will try our best to help you resolve this.

Posted 1 year ago

“Without the heaters on the vest is toasty. Love it!”

Helpful Report

Posted 1 year ago

“Site was easy to navigate and place order! My daughter has a vest, my husband a vest and now my son in law has the hoodie. Wisconsin and Colorado are the perfect temp for these.”

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Posted 1 year ago

“It's not cold enough yet but so looking forward to being warm this winter.”

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Posted 1 year ago

“Happy with the product and easy to order,thank you very much”

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Posted 1 year ago

“I can't provide a review yet. You kinda jumped the shark a little. I just ordered 2-3 days ago. I don't even have the product. I suggest you send this out after your product is delivered to the customer and then seek a review. Best, N. Hockett.”

Helpful Report

Posted 1 year ago

Hi Nathan, thank you for your review. And I apologize for asking for a review before delivery. Please feel free to contact us at support@ororowear.com if you need any assistance.

Posted 1 year ago

“Web site was very easy to use. My order should arrive tomorrow Friday. Hoping everything works. This is my second vest ordered from Ororo..will update once the vest arrives. Can not answer all questions as I said product has not arrt.”

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Posted 1 year ago

“Very satisfied with customer service representative Vinnie!!! Thank you for your help!!!”

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Posted 1 year ago

“I received my items yesterday, I am surprised at the wonderful quality of the items, and I ordered them slightly larger so I could layer up - perfect fit!”

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Posted 1 year ago

“Superior service! Amazing customer service. Everyone has been very kind and caring.”

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Posted 1 year ago

“Let me get my order before I rate. I do know you need to give more info in your ad about the battery and charging .”

Helpful Report

Posted 1 year ago

Hi Steve, thank you for your advice. We have forwarded your advice to our team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance.

Posted 1 year ago

“Love your products! From someone who is always cold!”

Helpful Report

Posted 1 year ago

“Appreciate the quick delivery.”

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Posted 1 year ago

“Love the best buy for the winter”

Helpful Report

Posted 1 year ago

“Easy transaction, accurate website product description. Arrived very quickly, easy to follow safety and setup instructions. Vest is high quality, on Low provides just enough heat to break the chill but not be uncomfortably warm. In chemo right now so this is really helplful.”

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Posted 1 year ago

“Package arrived in less than 5 days. Looks like good quality vest. No hassle”

Helpful Report

Posted 1 year ago

“My son Charles purchased me a heated vest for Christmas last year. I used it once and the battery wouldn’t charge. I just purchased a new one this week. Hope this one recharges. Ed Essig (631) 742-0863”

Helpful Report

Posted 1 year ago

Hi Ed, thank you for your review. I am sorry to hear about this situation. Our customer service representative will reach out to you soon to collect more information and provide further assistance.

Posted 1 year ago

“This down jacket is a Christmas Gift. It is an extremely soft and very well made. I’m sure he is going to love it! Thank You !!”

Helpful Report

Posted 1 year ago

ororowear.com is rated 4.2 based on 2,893 reviews