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ororowear.com Reviews

4.2 Rating 3,117 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,117 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
I had a small problem with my order being received in is entirety. The issue was dealt with quickly and efficiently.
Helpful Report
Posted 1 year ago
I ordered extra large gloves and the gloves I got are very tight. I believe they are like a large. I am not going to return them because they’re close enough, but I expected them to be a lot looser given that they are extra large as per your sizing chart.
Helpful Report
Posted 1 year ago
Hi Jeff, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)
Posted 1 year ago
Excellent customer service!
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Posted 1 year ago
Can’t live without my vest. Love this product
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Posted 1 year ago
Great customer service
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Posted 1 year ago
return process is ridiculous. they need to review the return before sending you a return label. I do not see why they cannot process it without the emails asking why and if i am sure i want to return. :(
Helpful Report
Posted 1 year ago
Hi Norma, thank you for your review. Sorry for the unhappy shopping experience. It is noticed that one of our customer service specialists is helping you with the return process. Please don't worry, we will try our best to help you resolve this situation. Please feel free to let us know if you need any other assistance.
Posted 1 year ago
Literally the easiest warranty claim I've ever been though. Worked with me to get the jacket replaced quickly. Will recommend and purchase from again and again.
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Posted 1 year ago
I had problems with the fit and customer service was very good. Thanks!
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Posted 1 year ago
My wife bought me a heated vest last year for Christmas (2023) and I love it! So I bought this grey vest for her and we went skiing this weekend and it did not work. The jacket occasionally would flash red for a second (pre heating) but that was it. We could not turn it on or off, no power, the battery was fully charged and the connector was 100% in. I know we got a faulty vest. How do I return this one and get a new one? They are not cheap & we were very disappointed. Needless to say she froze bc it was 6 degrees skiing.
Helpful Report
Posted 1 year ago
Hi David, thank you for your review. Sorry for the unhappy shopping experience. It is noticed that one of our customer service specialists is helping you with this. Please don't worry, we will try our best to help you resolve this.
Posted 1 year ago
Love the products and l9ve your customer service. I had to do the exchange that is already past 30 days but because I bought it very early and by the time the gift was opened, it's already pass the timeliness. But the customer service was really helpful and help me with the exchanged and Ororo delivered the right size to replace it so quickly. Thank you.
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Posted 1 year ago
Just be aware that when you order heated appearl from this company paying full price doesn't get you a complete and useful product. They leave it on you to find a way to charge your products after you purchase from them. Just bad business, I'll be returning mine for that very reason. Incomplete product.
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Posted 1 year ago
Ordered on December 27th with a shipping range of 2-7 days, was expected to get here January sixth and now it’s pushed back to January ninth and it is 11° outside. Really disappointing, hoping the jacket is actually worth the wait
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Posted 1 year ago
My grandson loved his so much — I ordered one for another grandson!
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Posted 1 year ago
Zipper failed in just days
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Posted 1 year ago
We purchased a coat for my elderly mother. I'm not sure what happened, but the charger was lost. I contacted customer service to purchase another charger. There was no response so I went looking and I thought I found the correct charger on the Orono website and ordered it. It was delivered promptly, but it was the wrong charger. It had a usb-c connection that you couldn't see on the photo. The coat I bought was not the same. I promply contacted Ororo to return, but had absolutely no response except to show me how to connect the charger to the coat. Obviously it wouldn't work because it was the wrong charger, but I felt like they were talking down to me and never sent authorization for the return. I have searched online now and have received a charger to use for much less money and they have not sent authorization for my return. I was considering another purchase, but not any more.
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Posted 1 year ago
Hi, there. Thank you for your review. We understand how frustrating this situation must be, and we want to assure you that we will resolve it as quickly as possible. Thank you for your patience and understanding.
Posted 1 year ago
Very disappointed with Ororo customer service. We received heated socks for my wife size small which were way too big. They’re actually big for me and I wear a size 10 shoe. You can’t talk to a person when you call Ororo , only email correspondence. Turns out they have a no return policy. They waived that this time if I pay the shipping. Very poor for an inferior product. Tom W.
Helpful Report
Posted 1 year ago
Hi, Tom. Thank you for your review. We understand that your experience with our heated socks didn’t meet your expectations. We see you’ve already been in touch with our support team, and we’re working to resolve this for you. Thanks for your patience, and we’ll make sure everything is taken care of.
Posted 1 year ago
Just made my third purchase! Just love the jackets and vests!
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Posted 1 year ago
It was awesome the first two times I wore it but now the battery won’t charge. I’m still left with a great hooded vest but that’s not what I was hoping for when I purchased it.
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Posted 1 year ago
Hi, there. Thank you for your review. Please rest assured that our product comes with warranty service. When you have a moment, feel free to reach out to us at support@ororowear.com, and we’ll gladly assist you in resolving this.
Posted 1 year ago
I need to make a return not sure how to do it but I love the other vest I ordered
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Posted 1 year ago
Hi, John. Thank you for your review. Please note that, according to our policy, Open-Box items are not eligible for return or exchange. If you need any further assistance, please feel free to reach out to us at support@ororowear.com. We would be more than happy to help.
Posted 1 year ago
My 3rd one to purchase. This jacket and gloves are a Christmas gift... My first one ordered for myself I exchanged for a larger size. The next 2 I ordered a size up. They fit snug. Keeps us warm at cold events.
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Posted 1 year ago
ororowear.com is rated 4.2 based on 3,117 reviews