ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,210 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,210 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

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ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These are comfortable, but have a very high base, much like a 1 inch platform. I purchased two pairs for use in the yard, but tripped over my feet for a while, until I got used to them. Overall, they are great for the price.”

Helpful Report

Posted 11 months ago

Hi there, we’re sorry to hear the design didn’t meet your expectations. The raised base is meant to add durability and support, though we understand the comfort can feel different for everyone. We really appreciate you sharing, and we will keep it in mind for future improvements.

Posted 11 months ago

“Appears to be a Lovely jacket but it doesn't fit properly. I understand the open box policy BUT NEVER again because no exchanges. I would be happy with no refund but you can not even exchange. So it will sit in my closet waiting for the next goodwill donation.”

Helpful Report

Posted 11 months ago

Hi Charlene, thank you for sharing your feedback. We’re sorry to hear the fit didn’t work out for you, and we truly understand your frustration regarding the open-box exchange policy. We appreciate you taking the time to share your thoughts — your comments about the policy will be shared with our team for careful consideration as we continue improving the shopping experience.

Posted 11 months ago

“Love the fit of my new heated jacket!”

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Posted 11 months ago

“Newer battery doesn't last as long as the older version. Disappointing.”

Helpful Report

Posted 11 months ago

Hi Nicole. We’re sorry to hear the new battery didn’t meet your expectations. The performance of our newer batteries is designed to remain consistent with previous versions. Our customer service team will be reaching out to help troubleshoot and make sure everything is working properly. Thank you for your patience.

Posted 11 months ago

“This will be the second Ororo apparel I have purchased, but this one is a gift for a friend. It appeared they run slightly small so I'm just hoping it will be the right size. The first one I bought appeared to small, even though it was a large women's so I opted for the extra large when I retuened the original one. The process for exchange went very well. I'm hoping I have the correct size, as the next time I see her the 30 day return will not be valid.”

Helpful Report

Posted 11 months ago

Hi Roger, thank you for your continued support and for choosing ororo! We’re glad to hear that your exchange experience went smoothly. If you need any assistance or have any questions, feel free to reach out. We’re here to help!

Posted 11 months ago

“Ordered a new battery for my 4 year old vest. Received it within a week, charged it up and it works great. Thanks to ORORO.”

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Posted 1 year ago

“I never got my two ten dollar gift cards from my order ?”

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Posted 1 year ago

Hi Lena, thank you for reaching out and letting us know. We’re sorry for the inconvenience — our customer service team will contact you shortly to verify your order details and help resolve this for you.

Posted 11 months ago

“Second vest I have purchased for the up coming fall motorcycle season. ORORO heated vest and jackets are great for cooler days. Ordered a back up battery but it somehow did not ship with the main order. Customer service was quick to correct the mis-shipment and I recieved my second battery within a few days👍”

Helpful Report

Posted 1 year ago

Hi Jeff, thank you for sharing your experience! We’re delighted to hear that you’re enjoying your ororo heated vest. We’re also glad our customer service team was able to quickly resolve the shipping issue with your backup battery. Your support means a lot to us — wishing you many warm and comfortable rides ahead!

Posted 11 months ago

“Recently I purchased my 7th heated vest as yet another gift amongst friends and family... So obviously I'm sold on how good they work!”

Helpful Report

Posted 1 year ago

“Every item I’ve ordered has been impressive. The vest and coat are extremely high quality. I wear the vest out and at work. I like the 2nd battery that I ordered to have as a backup because I use my Ororo vest so often.”

Helpful Report

Posted 1 year ago

“This long sleeved shirt is a good fit. I ordered it one size larger so that I can wear an undershirt. I’ll be using it as I watch fall softball games. Unfortunately, although you offered buy one get one free, I only received one shirt. Still happy with the purchase.”

Helpful Report

Posted 1 year ago

Hi Ronaye, thank you for your review! We’re so glad to hear that the long-sleeved shirt fits you well. Just a quick note — to enjoy the limited-time buy one get one free offer, please make sure to add two products to your cart, and the discount will be applied automatically. If you have any questions about your order or need further assistance, feel free to reach us at support@ororowear.com. We’re always happy to help!

Posted 11 months ago

“Easy to find and order”

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Posted 1 year ago

“This is my 4th Ororo purchase. I bought the parka, the jacket, and the heated gloves. Now I decided it was time for a vest. I took a chance and bought an open box item, with no battery since I already have a few batteries. I couldn't be happier with the quality and softness of the down vest I bought. The only problem I have is that I purchased a small and it's a tad snug. Since it's open box, I can't exchange it so I guess I'll just have to lose a few pounds. :) I've also purchased other brands and returned them. Ororo is the best on the market.”

Helpful Report

Posted 1 year ago

Hi Terri, thank you for being such a loyal ororo customer! We’re glad to hear that you’re happy with the quality of your vest. If you ever have questions or need assistance, don’t hesitate to contact us at support@ororowear.com.

Posted 11 months ago

“Had an ordering issue and customer service was quick to email and resolve it.”

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Posted 1 year ago

“Love my new vest! I’ve been living in Ororo for 5 or 6 years- as Minnesota is chilly for months!”

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Posted 1 year ago

“So good I came back after 5 years to replace my old coat after I accidentally ripped a hole in it with a sharp piece of rebar. These things last if you treat them right! Excellent idea that's well executed!”

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Posted 1 year ago

“A few emails , pictures of defective item, video, but finally received replacement item that was under warranty. I do love having a heated vest. Other family members also love their heated items.”

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Posted 1 year ago

“I ordered the heated vest and Ororo filled my order quickly. The vest fit perfectly with the help of the sizing chart.”

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Posted 1 year ago

“I haven’t got the products yet check my shipping label?????”

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Posted 1 year ago

Hi Adrian, we’re very sorry for the frustration this delay has caused. To solve this as quickly as possible, we have created a replacement order for you and I checked that it's out for delivery. Thank you for your patience, and we’ll keep you updated until this is fully sorted out.

Posted 11 months ago

“Long story short, this is my second vest from Ororo because my first one stopped turning on (interestingly right about the time the warrenty was up). I'm trying a second one with hopes of it lasting longer, because up until it stopped working I LOVED my heated vest. TBD on this one. It this one stops working I won't be buying another from this brand.”

Helpful Report

Posted 1 year ago

Hi Stephanie, we appreciate your feedback. Please feel free to contact us at support@ororowear.com if you need any assistance in the future. We're always here to help!

Posted 11 months ago

ororowear.com is rated 4.2 based on 3,210 reviews