Login
Start Free Trial Are you a business? Click Here

ororowear.com Reviews

4.2 Rating 3,420 Reviews
77 %
of reviewers recommend ororowear.com
4.2
Based on 3,420 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Returns Process
Easy

Write Your review

ororowear.com 4 star review on 9th November 2026
Michelle S
ororowear.com 4 star review on 5th November 2026
Daniel B
ororowear.com 4 star review on 5th November 2026
Daniel B
ororowear.com 5 star review on 24th October 2026
Lisa R
ororowear.com 5 star review on 24th October 2026
Lisa R
ororowear.com 5 star review on 15th October 2026
Candice M
ororowear.com 5 star review on 15th October 2026
Candice M
451
Anonymous
Anonymous  // 01/01/2019
“I've been with Ororo since their very first heated vest, 10 years ago. It still works and is in very good condition. I've since bought at least one each of most everything they make. What a game changer for me as I'm outside all day, now I can handle the cold. Quality products and excellent customer service. Bonus, I received a surprise 10 year anniversary gift, a heated scarf, which I didn't already have! Thank you Ororo!”
Helpful Report
Posted 1 year ago
Hi Andrea! We’re so happy to hear that you’ve been a loyal Ororo fan for a decade! It’s wonderful to know our products have made such a positive impact on your outdoor experience. Thank you for being such a part of our journey and for your kind words about our products and customer service. Hope you enjoyed the surprise anniversary gift!
Posted 1 year ago
“Battery takes a long time to charge and doesn’t hold a charge very long.”
Helpful Report
Posted 1 year ago
Hi Sarah, we’re sorry to hear the battery didn’t meet your expectations. The battery charging time is about four hours when using a 5V/3A charger, as stated on our product page. We understand this may feel longer than expected, but it ensures a full and safe charge. Our customer service team is already in touch with you to help troubleshoot and make sure your battery is functioning properly. Thanks for your patience.
Posted 1 year ago
“my wife really loves it”
Helpful Report
Posted 1 year ago
“Jacket is very comfortable and provides ample warmth through the few heat coil patches. Whether it was the intent or not, I feel it is slightly oversized being a bit big in the body, especially bowing out some toward the back of the jacket around the hips, and the cuffs at the hands are long and very wide open. As stated, some of this may be due to accounting for layering underneath, but with a heated jacket my assumption is that it should be less necessary to wear multiple layers under the coat. So no complaints about the jacket, specifically, nor about its effectiveness, but want to call out the extra roominess in case that's a consideration for others when looking to puchase.”
Helpful Report
Posted 1 year ago
Hi Paul! Thank you for your thoughtful review. We're glad to hear that you find the jacket comfortable and effective. We appreciate your comments about the fit and size—it’s always helpful to know how our designs can better serve our customers. Your feedback is invaluable as it helps others make informed choices. Thank you for being part of the Ororo family!
Posted 1 year ago
“I love my jacket this my second one I would tell everyone they need to get one they keep you warm real good”
Helpful Report
Posted 1 year ago
“Excellent quality and fit. I ordered a vest and it is very warm. Customer service was prompt with a response to my question and very helpful. Will definitely recommend and buy from this company again.”
Helpful Report
Posted 1 year ago
Hi Hilary! We're thrilled to hear you’re enjoying the warmth and fit of your vest! Thank you for your kind words about our customer service; we always strive to provide prompt and helpful support. We’re grateful for your recommendation and look forward to serving you again in the future!
Posted 1 year ago
“Sweat shirt is very good quality. Bought larger battery but only lasts 1/2 hour”
Helpful Report
Posted 1 year ago
Hi David, we’re glad to hear you’re satisfied with the sweatshirt’s quality, but we’re sorry to learn that the battery isn’t lasting as expected. Our customer service team will reach out to you shortly to help troubleshoot the issue and ensure your battery is performing properly.
Posted 1 year ago
“Works as advertised.”
Helpful Report
Posted 1 year ago
“This is an excellent vest. I've had it for a week now and I love it. I wear it every day; the charge will last about 8 hours on low. I usually only have it on coming and going from work, but one day the office was cold so I used it all day. Highly recommend.”
Helpful Report
Posted 1 year ago
Hi Linda! We're so glad to hear that you're loving your vest and getting daily use out of it! It's great to see how it keeps you warm during that chilly office day. Thank you for your high recommendation and for being part of our Ororo community!
Posted 1 year ago
“I like the fit and heat locations. I would like to see fleece pockets and fleece at the zipper end. I thought of returning as I do not like getting scratched by the zipper at my neck/chin”
Helpful Report
Posted 1 year ago
Hi Juley, thank you so much for sharing your feedback. We’re glad to hear you like the fit and heat placement, but we’re truly sorry the zipper design caused some discomfort. Your suggestions are very helpful, and we’ll make sure to share your comments with our product development team for future improvements.
Posted 1 year ago
“A well made piece of outerwear. My wife loves it. It performs as advertised, it keeps her warm!”
Helpful Report
Posted 1 year ago
“The vest is fantastic. Great price great wearable design.”
Helpful Report
Posted 1 year ago
“When I placed my order no where did it say it was a final sale. When the order arrived it said on the receipt it said final sale. Not that I would need to return it but in case it didn’t I wanted the option. When I ask they said sorry it a small system delay between the shipping and order confirmation, that it was a final sale. That isn’t my problem it’s yours!! Didn’t even offer to exchange if I needed. Never plan to order from your company again.”
Helpful Report
Posted 1 year ago
Hi Catherine, we’re truly sorry for the confusion and frustration caused by the final sale notice — we completely understand how upsetting that must have been. This delay in the system update shouldn’t have affected your experience, and our customer service team will look into your case and do their best to resolve it for you.
Posted 1 year ago
“I especially like the option of the mini battery. It should come standard.”
Helpful Report
Posted 1 year ago
“Very disappointed in the quality of product. Battery life way lower than advertised. Would like a refund or replacement.”
Helpful Report
Posted 1 year ago
Hi Cheryl, we’re truly sorry to hear about your disappointment with the product and the battery life. We completely understand how frustrating that can be. Our customer service team is already assisting you with troubleshooting and will make sure this issue is properly resolved. Thank you for your patience and understanding.
Posted 1 year ago
“Really love the vest, but the band on the bottom is too tight while the rest of the vest is perfect. And if I go up a size, the waist puckers out because it’s too big. From other reviews, I see I’m not the only one to say this.”
Helpful Report
Posted 1 year ago
Hi there, thank you for sharing your feedback. We’re glad you love the vest overall, but we’re sorry the fit around the bottom band wasn’t quite right. Your comment is very helpful, and we’ll make sure to share your input with our product development team as we work to improve the fit and comfort of future designs.
Posted 1 year ago
“You do not want me to write a review Bad customer service - just bad”
Helpful Report
Posted 1 year ago
Hi there, we’re truly sorry to hear about your experience and understand your frustration. Please know that our customer service team is already expediting your case to make things right as quickly as possible. We appreciate your patience and the opportunity to resolve this for you.
Posted 1 year ago
“Amazing products and customer service!”
Helpful Report
Posted 1 year ago
“This is something I was wanting for some time especially for hunting season.😎”
Helpful Report
Posted 1 year ago
“Son said it is hard to feel the heat unless you press sweatshirt onto your back. Was hoping it would be better”
Helpful Report
Posted 1 year ago
Hi Carrie, we’re sorry to hear your son didn’t feel as much warmth as expected. For the best heating performance, we recommend choosing a size that fits more closely to the body so the heating elements can make better contact. Layering the sweatshirt with another clothes can also help retain heat and enhance the warming effect. If you have any other questions about sizing or warmth, feel free to ask — we’re happy to help!
Posted 1 year ago
ororowear.com is rated 4.2 based on 3,420 reviews