Name: Parcel2Go
Rating: 1.45

“Terrible service, rude customer support. I used them to send 3 boxes from Hamburg to Barcelona. The boxes were not deliverred and returned to Hamburg. Parcel2Go claimed that a delivery was attempted and failed because of a wrong address (it was the correct address). They do not care at all to notify you about any problems. I only found out there was a problem when the boxes were returned to sender. No emails, no calls, no delivery notice in the receiver's mail box. The customer support rudely said that it was my fault and the customer must do all the monitoring of what's happening to the package themselves. They refused to do another delivery.”

Helpful Report

Posted 6 years ago

“I am still in correspondence with Parcel2Go who sent me a surcharge invoice for two parcels returned via UPS. I am unable to determine whether the surcharge is genuine because the figures they have sent me are nonsensical. After repeated emailing, even to the CEO, they are still sending me a standard reply asking me to photograph, weigh & measure the parcels which I've already sent back!!! I am beginning to think this is a scam. Amazon will be reimbursing me for the surcharge so I am wondering whether this company is fiddling the figures to get more money out of Amazon. It's impossible to tell whether their invoice is genuine if they won't provide correct figures. Please do not use Parcel2Go, as if anything deviates from the norm, they will not be able to deal with it. I wouldn't be doing so except Amazon set up the transaction in the first place and I had no choice. (I have to say UPS, on the other hand are exemplary, and I recommend them to anyone when dealing direct!)”

Helpful Report

Posted 6 years ago

“Used Parcel2Go to ship a package via Hermes. It spent a week getting run over in a warehouse and then was returned to me. Not to the destination. With the skirt missing from inside but not the carrier bag, hanger and other documents. Just the skirt. I filed a claim - for the £25 coverage which I had. Barely covers the charge for shipping. After three months of going back and forth and providing pictures and documentation they denied my claim and closed it. I provided pictures of the package with tape from Hermes stating that damage had happened and original email receipt everything. It was an awful experience and a total waste of time.”

Helpful Report

Posted 6 years ago

“DON'T USE!! Absolutely shambolic these reviews are a warning to any suspecting customer. I sent a parcel for wedding to Cyprus quoted 5-8 days plenty time for the wedding in 13 days. I then check next day advised by courier could be there 3 days later than I originally expected. I contact customer services spoke to Pamela who was nice to start then launched into a torrent after I ask for a refund. Not listening to what I had to say sending me snap shot after snap shot telling me to open various links. Ask 3 times to speak with management eventually Victor comes along, much more pleasant I may add. I ask for a refund minus any admin plus coat of parcel being picked up the day before, denied. I paid almost £300 for this and it had only be collected the day before not 1 penny can they refund. Next I cut my losses and decide reconcile me with my package I'll find another courier. Unbelievabley told can take 6 to 7 weeks! It had only left yesterday wasn't even overseas. This lot need investigatory or Trading Standards involved absolute crooks, sickening people. You've been warned....”

Helpful Report

Posted 6 years ago

“Really bad customer service. Be carefull with Parcel2go as they might not be able to provide you the right status of your parcel. If something happens, they will try to blame their own supplier (which is their responsibility anyway) or try to invent a convenient excuse. In my case, Parcel2go used the excuse that they could not send me an e-mail because I hadn't provided a local phone number when I booked my parcel. It was an international delivery and I have provided a local number 22 days before the beginning of the returning process. The parcel was returned because Parcel2go forgot to send me an e-mail with instructions for an additional fee from local customs. What makes the situation even more unacceptable is the fact that I have contacted Parcel2goserveral times during the process, and 22 days before the parcel was returned, Parcel2go told me "Everything is OK with your parcel, if anything else is needed we will contact you via e-mail". My parcel was returned on the 18/04/2019, Parcel2go website shows that my parcel was delivered on the 16/02/2019. You just cannot trust anything about this company. Unbelievable and unacceptable. Parcel2go is not a trustworthy company, I really do not recommend it.”

Helpful Report

Posted 6 years ago

“Really bad customer service. Be carefull with Parcel2go as they might not be able to provide you the right status of your parcel. If something happens, they will try to blame their own supplier (which is their responsibility anyway) or try to invent a convenient excuse. In my case, Parcel2go used the excuse that they could not send me an e-mail because I hadn't provided a local phone number when I booked my parcel. It was an international delivery and I have provided a local number 22 days before the beginning of the returning process. The parcel was returned because Parcel2go forgot to send me an e-mail with instructions for an additional fee from local customs. What makes the situation even more unacceptable is the fact that I have contacted Parcel2goserveral times during the process, and 22 days before the parcel was returned, Parcel2go told me "Everything is OK with your parcel, if anything else is needed we will contact you via e-mail". My parcel was returned on the 18/04/2019, Parcel2go website shows that my parcel was delivered on the 16/02/2019. You just cannot trust anything about this company. Unbelievable and unacceptable. Parcel2go is not a trustworthy company, I really do not recommend it.”

Helpful Report

Posted 6 years ago

“Booked a Parcelforce express 24 with them, it's guaranteed next day by Parcelforce or you get 50% of cost back. I did not receive the parcel next day and Parcel2Go stated that they will not refund the 50% because i didn't book directly with Parcelforce (basically they get the 50% on my behalf and keep it). Nowhere mentioned in their terms that their rules as a middleman overwrite the main courier rules. Absolutely disgusted !!!”

Helpful Report

Posted 6 years ago

“My package was lost by their partner Landmark, right after collection.”

Helpful Report

Posted 6 years ago

“Failed to deliver a parcel to Amazon Las Vegas, charged me £65 to return it, THEN told me return is not guaranteed or tracked and will take 6 weeks IF it works. SHAMEFUL service, I am taking them to court.”

Helpful Report

Posted 6 years ago

“They failed to deliver a parcel I sent to Amazon Las Vegas, then charged me £65 to have it returned, then they told be return was no guaranteed and would take 6 weeks! T thoroughly deserved negative!! I am moving to myparceldelivery for the same UPS service, at the same cost. Today I am starting a county court action against Parcel2go.”

Helpful Report

Posted 6 years ago

“What a waste of time. After not collecting parcel and claiming they had tried (lies), I then had to resort getting it sent ASAP. They suggested doing a drop off. I explained I no longer had a printer due to moving as it was packed. ‘No problem’ I’m told ‘the drop off shops can do this for you’. 2 hours and 2 drop off shops later, this is NOT the case. Neither shop offered this and said they had never heard of that service. I spoke to customer service. ‘Show them the label in the email, they can work from the barcode in the email’. Again, this is not true. A day wasted, a parcel that can no longer be sent due to time restrictions, and 7 days to wait for a (supposed) refund. Avoid at all costs. Time and money wasters.”

Helpful Report

Posted 6 years ago

“They aren't even worth 1 star. We sent a parcel out 11th April the parcel still hasn't been delivered and when I go to the chat for an update they don't even help you. They state that someone will be in touch in the next 2-3 days. That was 2 weeks ago! I have just spoken to someone on Chat, they asked if there was anything else they could help with. I asked for them to tell me where my parcel is and he cut the chat off!!!!! This company is a joke and our company will not be using them again!”

Helpful Report

Posted 6 years ago

“I would give them zero stars if it would allow me to do so! Don’t get scanned by them. AVOID+SCAMMERS@WORK”

Helpful Report

Posted 6 years ago

“Dreadful service! Do not use this company and deal direct with the courier. The parcel I sent did not arrive by due date so I opened a claim and the response has been non existent. I contacted courier direct and they informed me the parcel was deemed as lost and that they had informed Parcels2go and I should start a claim. Parcels2go are denying they've heard from courier and I've got to wait to start a claim. Obviously I'm going to have to refund my customer and be out of pocket until this is resolved. I urge again do not use this company you cannot speak to anyone only use live chat!”

Helpful Report

Posted 6 years ago

“Do not use this company!”

Helpful Report

Posted 6 years ago

“Oh how I regret not reading the reviews prior to using this company. Avoid at lost cost. They've lost my parcel, not the biggest parcel but still about 40cmx30x20 and 3kg. Once I have made them aware I don't think they have even bothered to look for it. The claims team is just a bunch of robots, I have been trying to discuss my claim further for the past 2 weeks and honestly I doubt there are actual human beings working for this company. All responses feel very automated (that's if you're lucky enough to get one). I know that I'm not getting any money back even for the postage cost. Never again.”

Helpful Report

Posted 6 years ago

“TO AVOID AT ALL COST. They lost our shower tray (1200mm by 800mm and 40kg!!! how could you loose such a big item I wonder....) and didn't want to give us any money back. It took me over a month of battle via emails, live chats etc. as this is the only way to get in touch with them to receive some money back but not even the full amount we were entitled to receive.”

Helpful Report

Posted 6 years ago

“Why did I not look at reviews before entrusting P2G to look after my parcel needs? One word sums them up Terrible - Do not use them unless of course you like throwing money away? You have fair warning!”

Helpful Report

Posted 6 years ago

“Parcel2go was inefficient and unhelpful. I was sent a parcel which was posted ot my previous address and the parcel got lost in transit. Parceltogo never informed me that there was a problem, having to reach out to my land lady to query them in their online system (the company actually has no telephone number to talk to, essentially you are forced to "communicate" with automated chats that essentially copy and paste company policies that ultimately just mean they take no responsibility). This parcel contained sensitive information and an expensive perfume. My impression is that at some point in the process, my parcel got quarantined and the content kept by employees. When my landlady raised a claim, she was told to wait for 2 weeks, in which nothing really happened as they claimed she had "declined to cover the parcel". When she queried this further, she was asked to wait for another 2 days, and again, nothing happened. In short - they are allowed to lose parcels, waste your time and take no responsibility or action. I am extremely disappointed with the service.”

Helpful Report

Posted 6 years ago

“If possible i would leave no stars!!!! I have ordered many collections and had to re book upto 8 times and still sat waiting for collection. The final straw i went on a live talk with Odilia who advised me to re book and they could refund after the terrible service, once re booked then back tracked to stated she meant to type they cannot refund. What a sham!!! Use another avenue to send parcels!!!!!! I am currently still sat waiting for a parcel to be collected and if i'm honest, i could walk to Nottigham from Lancashire and have the delivery on time!!!!”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Parcel2Go Reviews