Name: Parcel2Go
Rating: 1.45

“Really bad customer service. Be carefull with Parcel2go as they might not be able to provide you the right status of your parcel. If something happens, they will try to blame their own supplier (which is their responsibility anyway) or try to invent a convenient excuse. In my case, Parcel2go used the excuse that they could not send me an e-mail because I hadn't provided a local phone number when I booked my parcel. It was an international delivery and I have provided a local number 22 days before the beginning of the returning process. The parcel was returned because Parcel2go forgot to send me an e-mail with instructions for an additional fee from local customs. What makes the situation even more unacceptable is the fact that I have contacted Parcel2goserveral times during the process, and 22 days before the parcel was returned, Parcel2go told me "Everything is OK with your parcel, if anything else is needed we will contact you via e-mail". My parcel was returned on the 18/04/2019, Parcel2go website shows that my parcel was delivered on the 16/02/2019. You just cannot trust anything about this company. Unbelievable and unacceptable. Parcel2go is not a trustworthy company, I really do not recommend it.”

Helpful Report

Posted 6 years ago

“Really bad customer service. Be carefull with Parcel2go as they might not be able to provide you the right status of your parcel. If something happens, they will try to blame their own supplier (which is their responsibility anyway) or try to invent a convenient excuse. In my case, Parcel2go used the excuse that they could not send me an e-mail because I hadn't provided a local phone number when I booked my parcel. It was an international delivery and I have provided a local number 22 days before the beginning of the returning process. The parcel was returned because Parcel2go forgot to send me an e-mail with instructions for an additional fee from local customs. What makes the situation even more unacceptable is the fact that I have contacted Parcel2goserveral times during the process, and 22 days before the parcel was returned, Parcel2go told me "Everything is OK with your parcel, if anything else is needed we will contact you via e-mail". My parcel was returned on the 18/04/2019, Parcel2go website shows that my parcel was delivered on the 16/02/2019. You just cannot trust anything about this company. Unbelievable and unacceptable. Parcel2go is not a trustworthy company, I really do not recommend it.”

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Posted 6 years ago

“Booked a Parcelforce express 24 with them, it's guaranteed next day by Parcelforce or you get 50% of cost back. I did not receive the parcel next day and Parcel2Go stated that they will not refund the 50% because i didn't book directly with Parcelforce (basically they get the 50% on my behalf and keep it). Nowhere mentioned in their terms that their rules as a middleman overwrite the main courier rules. Absolutely disgusted !!!”

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Posted 6 years ago

“My package was lost by their partner Landmark, right after collection.”

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Posted 6 years ago

“Failed to deliver a parcel to Amazon Las Vegas, charged me £65 to return it, THEN told me return is not guaranteed or tracked and will take 6 weeks IF it works. SHAMEFUL service, I am taking them to court.”

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Posted 6 years ago

“They failed to deliver a parcel I sent to Amazon Las Vegas, then charged me £65 to have it returned, then they told be return was no guaranteed and would take 6 weeks! T thoroughly deserved negative!! I am moving to myparceldelivery for the same UPS service, at the same cost. Today I am starting a county court action against Parcel2go.”

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Posted 6 years ago

“What a waste of time. After not collecting parcel and claiming they had tried (lies), I then had to resort getting it sent ASAP. They suggested doing a drop off. I explained I no longer had a printer due to moving as it was packed. ‘No problem’ I’m told ‘the drop off shops can do this for you’. 2 hours and 2 drop off shops later, this is NOT the case. Neither shop offered this and said they had never heard of that service. I spoke to customer service. ‘Show them the label in the email, they can work from the barcode in the email’. Again, this is not true. A day wasted, a parcel that can no longer be sent due to time restrictions, and 7 days to wait for a (supposed) refund. Avoid at all costs. Time and money wasters.”

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Posted 6 years ago

“They aren't even worth 1 star. We sent a parcel out 11th April the parcel still hasn't been delivered and when I go to the chat for an update they don't even help you. They state that someone will be in touch in the next 2-3 days. That was 2 weeks ago! I have just spoken to someone on Chat, they asked if there was anything else they could help with. I asked for them to tell me where my parcel is and he cut the chat off!!!!! This company is a joke and our company will not be using them again!”

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Posted 6 years ago

“I would give them zero stars if it would allow me to do so! Don’t get scanned by them. AVOID+SCAMMERS@WORK”

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Posted 6 years ago

“Dreadful service! Do not use this company and deal direct with the courier. The parcel I sent did not arrive by due date so I opened a claim and the response has been non existent. I contacted courier direct and they informed me the parcel was deemed as lost and that they had informed Parcels2go and I should start a claim. Parcels2go are denying they've heard from courier and I've got to wait to start a claim. Obviously I'm going to have to refund my customer and be out of pocket until this is resolved. I urge again do not use this company you cannot speak to anyone only use live chat!”

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Posted 6 years ago

“Do not use this company!”

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Posted 6 years ago

“Oh how I regret not reading the reviews prior to using this company. Avoid at lost cost. They've lost my parcel, not the biggest parcel but still about 40cmx30x20 and 3kg. Once I have made them aware I don't think they have even bothered to look for it. The claims team is just a bunch of robots, I have been trying to discuss my claim further for the past 2 weeks and honestly I doubt there are actual human beings working for this company. All responses feel very automated (that's if you're lucky enough to get one). I know that I'm not getting any money back even for the postage cost. Never again.”

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Posted 6 years ago

“TO AVOID AT ALL COST. They lost our shower tray (1200mm by 800mm and 40kg!!! how could you loose such a big item I wonder....) and didn't want to give us any money back. It took me over a month of battle via emails, live chats etc. as this is the only way to get in touch with them to receive some money back but not even the full amount we were entitled to receive.”

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Posted 6 years ago

“Why did I not look at reviews before entrusting P2G to look after my parcel needs? One word sums them up Terrible - Do not use them unless of course you like throwing money away? You have fair warning!”

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Posted 6 years ago

“Parcel2go was inefficient and unhelpful. I was sent a parcel which was posted ot my previous address and the parcel got lost in transit. Parceltogo never informed me that there was a problem, having to reach out to my land lady to query them in their online system (the company actually has no telephone number to talk to, essentially you are forced to "communicate" with automated chats that essentially copy and paste company policies that ultimately just mean they take no responsibility). This parcel contained sensitive information and an expensive perfume. My impression is that at some point in the process, my parcel got quarantined and the content kept by employees. When my landlady raised a claim, she was told to wait for 2 weeks, in which nothing really happened as they claimed she had "declined to cover the parcel". When she queried this further, she was asked to wait for another 2 days, and again, nothing happened. In short - they are allowed to lose parcels, waste your time and take no responsibility or action. I am extremely disappointed with the service.”

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Posted 6 years ago

“If possible i would leave no stars!!!! I have ordered many collections and had to re book upto 8 times and still sat waiting for collection. The final straw i went on a live talk with Odilia who advised me to re book and they could refund after the terrible service, once re booked then back tracked to stated she meant to type they cannot refund. What a sham!!! Use another avenue to send parcels!!!!!! I am currently still sat waiting for a parcel to be collected and if i'm honest, i could walk to Nottigham from Lancashire and have the delivery on time!!!!”

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Posted 6 years ago

“the whorst thing of this company is the insurance they offer included in the price this is a joke, as parcel2go does not have any insurance in fact, if your parcel is lost or damaged, they have a special claim team who drowns you in a very complicated bureaucratic procedure, so you will prefere to give up or, if you insist, they will close your claim with an absurd excuse, or simply they disappear BE SURE THAT YOU WILL NOT REFUNDED BY THIS COMPANY, NEVER! also, the couriers they use, have a very high percentage of damaged parcels so, if you intend to deliver with this company, you must pack your goods very professionally, otherwise your thinghs will be damaged at 100%”

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Posted 6 years ago

“Poor customer service and lack of communication. Avoid!”

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Posted 6 years ago

“Absolutely bad experience!!!!”

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Posted 6 years ago

“Hermes delivered my parcel to the wrong house! I then had to go looking for it myself.”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Parcel2Go Reviews