“Not deserving of even one star, this company is the pits. ! I dont quite understand how it survives as I and others it seems have had so many bad experiences with it and like others I will enquire when purchasing online, which courier the company uses...if it's this lot I'll take my business elsewhere. A recent delivery went off the tracking radar for days and calls to them at premium rate were cut off after 10/15 minutes, then I was lied to about what had happened. Miraculously tracking was up and running again once the retailer got involved and it was mentioned that it had been damaged. I got a full refund but wasted nearly 2 weeks and a company had my money for nothing in return...and I have to wait up to 5 days more before my refund reaches my account. The offhand, casual approach and obvious rough handling of things in their care are wholly unprofessional and I sincerely hope this shower go out of business before causing stress and frustration to any more poor unsuspecting members of the public. They are an utter disgrace. !”
“Absolutely abysmal service. The on line form refuses to accept my phone number as valid (it is and it also contains 11 digits AND starts with an 01/07 etc etc) You then contact them and they say they will respond shortly-guess what ??? THEY DONT!
If any firm says to me they will send via Parcelforce I will tell them I don't want the goods any more as Parcel Force are incapable of delivering or even remotely offering a service.
A garbage firm that I will have a champagne party about when they deservedly go bust”
“On Thursday 4th of February 2016, I placed a next day delivery Order with Dyson, on Saturday morning I received an email and a text from Parcelforce advising me to expect delivery between 08:23 and 09:23. When I had not received nor heard anything from them by Sunday evening I used the tracking function on the Parcelforce website and found they had a problem and it had been returned to the depot.
I believe the Flat number had been dropped in the communication between Dyson and Parcelforce.
On Monday morning I tried contacting Parcelforce but after waiting on the phone for more than 10 minutes I gave up and sent two messages from their website (giving their tracking number, my phone number, email and full address), I also contacted Dyson who said they could not contact Parcelforce.
By Monday evening I checked the website again and found they tried to deliver again on Monday and updated the tracker with the following comment "Address problem (insufficient address)", so I sent another message from their website with ALL my contact details.
By late morning Tuesday, I had not received any form of communication from Parcelforce. I then contact Dyson who this time could contact Parcelforce and said the delivery will be rescheduled for Wednesday.
I cannot understand firstly how a company offers the option to receive communication but cannot respond to any of this communication. Secondly how they have the proven ability to send emails and text messages advising of Delivery but when there is a problem choose not to try to resolve the problem using any of these forms of communication but rather to keep attempting to deliver without resolving the problem.
I have now cancelled the order, who needs a vacuum cleaner anyway..”
“Awful customer service. Paid for next day delivery, didn't receive on the day I was supposed to and said that they would deliver today. Parcel tracker said that they had attempted to deliver the parcel but that was a clear lie as I had been waiting in for it all day and they didn't even bother to leave a card. Tried to contact the depot which it came from with no response, kept on being redirected to different depots and to top it off the number I've had to contact FOUR times today is a number you have to PAY for to ring! Absolutely disgusted at the level of service or should I say lack of. Still waiting to be contacted back woth some useful information. PittifuI. I will be expected the money I payed for delivery and also the money spent on the phone calls.”
“I had a parcel sent out on Thursday via express 48, it didn't arrive here until yesterday (tuesday). express 48 is NOT a 48 hour service, the delivery driver didn't leave a card through the door and didn't even bother to knock the door, 'delivery attempted' was on the tracking info.
I had to phone parcelforce and get them to phone the delivery driver, they said they'd call back....but they didn't.
The driver turned up later on with the parcel and said that he had knocked the door several times (which he didn't) the staff on the phone are very blunt and aren't professional at all. Suprised my parcel arrived in one piece with the terrible service they gave me.
I'll be using a different courier next time.”
“The worst courier ever! Have waited in a full day and for some crazy reason Parcel Force have decided to split my 3 parcels up so i am waiting on 3 different deliveries from 3 seperate drivers coming from the same warehouse!! Its ridiculous i would never recommend them. Not the 1st bad experience ive had either.”
“Parcelforce used to be good until they were privatised, now they are as bad as yodel.
I ordered a shipment of books two weeks ago, they should have been delivered within a couple of days but the first order was damage to the point that they couldn't attempt a delivery. The retailer sent a second shipment, one out of the three packages has arrived (damaged) by the other two are missing.
Terrible, terrible service.
Well done Osbourne for ruining a once good service with privatisation! Great job!”
“There has been far too many times parcelforce have messed up my deliveries. Dumping the parcel with random neighbours is an issue, and I have clearly stated for them not to do this. But something may be wrong with the education of the drivers as they seem to miss this.
But my current delivery was sent to the wrong address twice as the parcelforce page cut off an extra number from my address, sending it to 1 instead of 12. So once this was discovered I called to sort things out and arrange another delivery, between the assistant and me, we agreed to send it to the local post office. Four days later there was still no sign of it (I was told it would be there the next day), so u called again. Turns out they knew all along that it was too big for the post office, so I have had to arrange another delivery to my address again. And the icing on the cake is that after the whole incident at the start, they still had not changed my address. Maybe too many numbers for them to get their head around, I do not know. But for future orders I will be making sure to never use this company again. If the website I am ordering from only offers this service then I will take my custom elsewhere”
“I'm amazed to see Parcelforce scores one good review. My own experience, it appears in common with many, is dreadful. They are incompetent and arrogant enough not to bother to reply to queries online to their How Can We Help desk (a cynical misnomer). In telephoning to find detail on my delayed parcel, the operator put the phone down on me. Nobody did anything to help with my query - which was where my parcel was and when it would get to me. It was sent 24 Express and took 6 days to arrive - without any explanation or apology, or indeed refund. They are a totally useless company and I cannot understand how they get the business. My parcel was actually sent via DHL from Germany to the UK, and landed up with Parcelforce. They should be avoided at all costs - but it's difficult if they're able somehow to grab stuff that wasn't even sent through them.”
“I wouldn't give a one's tar to this company! Completely rubbish!!! 48h service and I'm waiting one week now!! Contacted them 3 times and every time I am told different things. One guy sends me to another and still can NOT be sure if my parcel will ever be delivered! Unbelievable! AVOID!!!!”
“Just to let all users of Parcelforce know that on Monday 11th January 2016 I received what can only be call unique service, it surpassed my greatest of expectations, at 13:58 the delivery driver in his van raced up my road at speed, stopping at number 16 four doors from my house which is number 8 Eskdale Road (which is located in Whitburn not Amarillo, nor is it paved with yellow bricks, although my name is Yellowley but not Caplin) he jumped out and rang the bell (was it twice, I wonder) He received no answer so proceeded to the back garden where he found a shed (not a cabin in the woods) opening the door he threw the parcel in, writing out a card for number 16 to tell them their parcel had been delivered. He left racing down the road to………hopefully not to Perdition. We know all this because he was caught on CCTV. Well on Tuesday 12th January 2016 I duly noted that my parcel was recorded as been delivered, according to the tracking service. So I telephoned hoping not to be kept hanging on. I was answered by artificial intelligence at first but finally by a human. I was told that they would look into the case, the game was now afoot. The delivery driver was sent out to retrieve the errant parcel. He raced once again at top gear up my road at 14:07 to the door of number 16 (well 2 times 8 is 16) Shock, the occupants were out, the parcel was gone from the secure storage facility in the garden, where he had tossed it previously, he came to tell me at number 8 what he had done, and that he had left a note at number 16. I enquired as to why he had delivered my parcel there (which was correctly addressed, I am no relation to Carlotta Valdes, I began to fee a bout of vertigo) his answer “I had a bad day yesterday”. Now started my almost impossible mission to obtain the parcel, by this time the Police had been informed, but they never became a keystone to the enquries. Well Mr Parcelforce driver you may have kept me on the run but at least the parcel was not doomed, the return to number 16 of the owners at 16:00 hours saw to the exchange and handover of the goods at the garden gate. All number 16 could say was I just do not believe it. So now we know that when we next order 1000 blow up dolls would all nearby residents look out for Batman and Robin and await an unexpected explosion. That’s all folks!”
“ordered from ebay, waited in for 2 days, got my phone number put on the parcel in case of complications, got the tracking number, said that 2 attempted deliveries had been attempted. impossible, i had been indoors for 2 days, no knock, no card, no phone call. absoloutely abysmal service, avoid at all costs”
“I was very impressed with the service I had from parcelforce today, I ordered my daughters birthday present to be delivered in 2 days, they said they would make sure it would b here in time so I was hopeful. On the day I had to pop out and of course I missed when they called, I was so disappointed when I saw the calling card, then later that day the parcelforce man had come back to see if I was in and I was and over the moon that he thought I will just chance it again and I'm so grateful for him as it made my daughters day that her present was here on time. So I would like to thank the driver for trying again and he didn't have to.”
“Ridiculous service. Lied 48h express service has so far taken 8 days and still not delivered. They lied about an attempted delivery and then lied about re attempting the delivery. 5 phone calls and continuosly fobbed off with we will guarantee this goes through. The parcel as i type is still sitting at the depot! Furious and will never use parceforce again. Parcelforce parcelfarce!!!”
“They leave your stuff with random neighbours (we gave no instructions for them to do so), then, when said neighbours refuse to open the door to you and basically steal your stuff they say it's not their problem!
Apparently as long as someone (not the addressee) signed for the parcel they wash their hands of it. Will be careful from now on to never shop with any seller who uses Parcelforce. Avoid at all costs, especially your own sanity - customer service is appaling.”
“Parcelforce have taken our Christmas - If you want to be uninformed and let-down use this absolutely useless service.
A package was posted to me using USPS Priority Service on the 8th December 2015. It was guaranteed to be delivered within 10 days. It has been in the UK since the 12th December 2015 and Parcelforce have been holding it. This was to be a Christmas present, they have ruined that! This is a copy of an email I sent to their Customer service department: "Please can you tell me why this consignment has not been delivered? Why you have failed to contact me, if there is a problem with it? This consignment was posted on 8th December 2015, with USPS Priority Mail, it should have been delivered by the 18th December 2015 at the latest. What is the problem? According to the tracking, the consignment arrived in the UK on the 12th December 2015, where has it been since then? This item needs to be delivered by the 24th December 2015 at the latest. Please let me know how you intend to fulfil this contract. Absolutely disgusted, Mr C Wood." This company does not deserve to be in business. Looking at all the other reviews it would appear that they will be following CityLink. They have ruined our Christmas.”
“Item sent by my daughter with supposed 24 hour delivery. Item did not arrive despite tracking showing delivered and we stayed in all day. Parcelforce say driver delivered to wrong address but cannot remember where. DO NOT use Parcelforce for any purpose.”
“Complete waste of time and money!
I used ParcelForce thinking that I would be getting a dependable reliable and trustworthy service. How wrong I was!
I used the Express 24 collection courier service, the item was extremely well packaged in a double walled box with packing material and clearly labelled as fragile with lots of fragile marked tape.
Item was received broken, having paid for the enhanced insurance policy I was confident it would be covered. I was wrong the list of exclusions is ridiculous it just about exempts everything you could possibly think of. Complete waste of time even paying for it.
Claims department just sent me an email saying rejected due to contents!
The annoying thing is I even phoned and spoke with them, clearly explaining what was being transported and detailed how it would be packed and I was assured it would be treated with care and I was advised to pay for the enhanced insurance option.
From the damage that has been incurred it is clear that the package was either used to step on or had something extremely heavy put on top of it, despite the fact that the package was completely covered in fragile marked tape.
They gave me all the assurances possible that they would deliver it safely in order to get my money and then obviously just did not care! They don't care about complaints or effective resolutions, once you have paid that's that don't expect anymore from them!”
“This collection has been a farce from start to finish. I had arranged and paid for this box to be collected between 9-5 Thursday 17th December. The driver turned up and said he had no room on his van for the box. (Baring in mind I paid extra for a large box courier service and gave all weight and dimensions when booking it). The driver left and said he would return for it later, leaving no card or time details or anything. He did not return. Many phone calls ensued speaking to various people at the Milton Keynes office and nobody could find the consignment number anywhere on their system. I was promised many calls from managers over the following days and I am yet to speak to one about this still. I have sent many emails complaining and received an apology email, which was laughable! No help offered what so ever. For some unknown reason the driver then decided he felt like collecting the parcel again on Friday evening, over 24 hours after it was scheduled to be collected. Luckily the people were home and able to hand the box over. A receipt was given to them from the driver, which has been emailed to me as proof of collection. Hoorah I thought at last it is on its way. I called the Milton Keynes office for an update and to see when I would get my parcel (guaranteed within 48 hours!!!) and oh we are back to square one and the consignment number is still not on their system. Nobody can tell me where my package is, it has vanished. After another frustrating phone call and receiving no information of the whereabouts of my parcel I am now pointed in the claim direction. Hopefully this will not be met with the same resistance I've had for the last few days and will be dealt with efficiently, unlike your packages. I decided to use parcel force as I thought they were an efficient, well run business, but all I have witnessed is incompetence at its best.”
