“DON’T USE Parcelforce Worldwide if you want something special delivered.
I carefully packed and sent a parcel using them on Monday. I followed their packaging guidelines carefully. I even put FRAGILE stickers on every face on the box. I paid £28.80 and this is how it arrived yesterday.
Apparently, I don’t qualify to claim compensation as the objects I was sending are exempt.
So I’m out £28.80. The elderly couple I was selling for are out £140.00 and the buyer has a pile of expensive, broken porcelain.
ParcelForce had no people to speak to directly, all correspondence has been through DM on Twitter.
They’ve offered an apology. That’s it.
I’m absolutely sickened about this. So much time and effort for nothing but heartache and disappointment.
Never. Ever. Again.”
“Poor service, if I could give 0 stars I would. Item wasn't delivered on time due to an 'insuffient address' (there was nothing wrong with it and entered correctly as confirmed by a PF advisor). Can't collect the item from the depot without proof of my work address. Paid express delivery as needed the item today, now I'm going to miss racing tonight because of their error.
Not happy and will be seeking compensation for the loss of £35 from racing and also the extra costs of postage. Won't ever be using PF again.”
“As per Parcelforce they attempted to deliver my parcel today (CP913261168PL) but nobody home - quite surprising as I was at home. They say they left a card ... surprise surprise ... nothing left. Typical Friday afternoon Parcelforce.
This is the most incompetent good for nothing company out there. And the management ... they deserve a 1.16/ 5 - they are the reason this company is a 4/5 basket-case.”
“A failed delivery and item sent back to local post office who couldn’t find it at all after a week and repeated visits from me.
Redirected to distribution depot who say via an automated voice they will re deliver. I live in hope. Compare to say DPD, who offer one hour time slots and v rarely fail and re deliver automatically if required. RM parcelforce can’t compare or compete.”
“Completely (I need to look up a word) Got it...Risible.
Laughable, Laughing-stock..
I have yet to receive or send a parcel successfully with them.
The last International attempt was 'lost in transit' and guess what, the claim for compensation was impossible to pursue due to the hoops they want you to jump through. I did everything they asked but the claim was 'closed' without explanation or ability to ask why. Horrible.”
“After being guaranteed that my letter would arrive in max. 2-3 working days for which I paid £52, the letter has arrived a week later. I was told I filled out the delivery form wrong (although there was nothing wrong about it) at the post office - please educate your post office partners on how to properly fill out delivery forms and not just advise customers on whatever they think is right. Thanks for making me pay £52 for nothing. Customer service not helpful at all over email.”
“I would like to share my first experience about Parcelforce delivery service. I could report that its the worst delivery service I have ever experienced. This company failed in almost every level possible to provide reliable service to your customers and guaranty the protection for my parcel and worry-free service.
First, i ordered the collection - item was collected very late, 3-4h outside collection time window which was a full working day! (9am-4pm). When the courier came, he collected item recklessly, one hand, without being polite did not say anything and rushed out, I was already worried about my parcel.
Second, parcel was delivered by the end of the estimated delivery date, although I received message from recipient with disappointment as the item was completely damaged. It was a computer screen monitor. I packed my parcel carefully and trusted Parcelforce would take care of my item and if anything happens will cover damages. This company promotes they cover your item of 100£ inclusive with delivery anyway and that way take care of your item and you don’t need to worry about it. I thought it not very little cover but at least something (my ultra wide monitor value - 300£ at least). So I made a claim and they have rejected, noting that any computers, screens are not covered and excluded from this insurance!
At the end, I found it was impossible to get in touch with customer service, courier missed estimated collection time, rude personnel behaviour and not taking any accountability of the damages caused of Parcelforce poor delivery service.
They made my trust the company will take full responsibility and care of the item to be delivered with inclusive insurance, although deep in the T&C, of course they exclude cover for any item which has a screen and many more.
I would highly recommend to stay away from their services and do not take any risk of your item being damaged or lost as they just going to ignore you.”
“Sent a parcel through parcel force from UK to Czech for my son and it is now almost 3 weeks.
There is no contact details to call parcel force nor any one responds to the complaint of parcel not reaching.
On the website it says in the destination country.
Worst ever service, I have used DPD in the past and was great. Saving couple of quids and struggling”
“Shambles of a company. Their driver could not even find my street so he left it with somebody in another street then lied that there was nobody in. The worst delivery service was always Hermes but Parcelforce have taken over that role with gusto. Hermes recognised they were the laughing stock and sorted themselves out but Parcelforce have a long way to go to become even average.”
“My misfortune to have another negative experience. Absolute liars claiming they’d try to deliver when I was at home all day. Absolutely no apology when I chased via Twitter DM and even then told me what I already knew.”
“Terrible service trying to send packages to China. Customer support and online account all confirmed collection was going ahead with no problems. Then I check my junk emails and there's one from earlier in the day saying they are missing recipient phone number and they can't collect without it. Customer telephone support had no idea. They then said I would have to cancel, refund, and rebook THE WHOLE ORDER FROM SCRATCH, which will take hours. Absolutely awful service, avoid at all costs.”
“Very bad and very rude, the driver attitude is so bad, I told him left my parcel inside of parcel box on the doorstep, he refused, I told him let me open the door, he heard that and he didn’t wait for even one second and said “then there is no parcel for you!” and quickly ran back his car and drag my parcel carelessly! The driver didn’t left the parcel and did not left any card. I am so angry, My camera recorded it as evidence! If I were the boss of Hatfield depot, I will definitely fire this guy!”
“Did not leave the parcel with neighbours as requested, instead took it to a post office opened 9.30 to 2 which is not even in the same town and is impossible to be accessed by working class people who are doing 9-5. Not the first time when the instructions to leave with neighbours have been disregarded. The Amazon delivery guys always find a neighbour at home!”
“Parcel Farce morelike. Every time a company uses them to deliver by something to me it is a total ballache. They make ZERO effort to leave a parcel with a neighbour, if you are extremely lucky they might leave a failed delivery card but good luck trying to decipher the handwritten tracking number which always seems to have been written by a dyslexic who has necked half a bottle of whisky. They will tell you the item is out for redelivery when it is actually in the depot and then when you go to the depot after being told the item is there you'll find it's actually out for redelivery. You really couldn't make it up with this shower. PARCELFARCE.
I'm sure mine is the standard customer experience. Beyond amazing how this lot are still in business.”
“Parcel not delivered. Never arrived even though tracking said it had been delivered. Tried to get info, website useless, phone line automated, useless and frustrating. Customer service non existent. Stop spending millions on useless IT and speak to your customers!”
