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PC Specialist Reviews

4.8 Rating 5,731 Reviews
97 %
of reviewers recommend PC Specialist
4.8
Based on 5,731 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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PC Specialist 5 star review on 30th March 2026
Beto
PC Specialist 5 star review on 30th March 2026
Roddy
PC Specialist 5 star review on 30th March 2026
Roddy
PC Specialist 4 star review on 6th March 2026
Anonymous
PC Specialist 5 star review on 2nd March 2026
Anonymous
PC Specialist 5 star review on 17th January 2026
Scott
PC Specialist 3 star review on 14th December 2025
Julian
332
Anonymous
Anonymous  // 01/01/2019
Ordering was straightforward and we were kept informed of the progress and when it was dispatched. The laptop is excellent.
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Posted 2 years ago
I bought a gaming pc for my sons 16th birthday. I paid for the 3 day dispatch/build and was kept up to date on the progress during the whole process from ordering to final delivery. Can not fault PC Specialists for that. My son is very happy with the PC.
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Posted 2 years ago
I was kept up to date on the progress during the whole process from ordering to final delivery
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Posted 2 years ago
Absolutely shocking would not recommend ever took 28 days to arrive which is the max, pc barely works and I spent over £3000 on it, all kinds of bugs and problems even had messages saying the pc is broken please contact customer support and been left on hold for over an hour multiple times and have emailed them directly and received no replies this company is terrible do not use
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Posted 2 years ago
Great Website, excellent service
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Posted 2 years ago
This is the second machine I have bought from PCSpecialist and l had the same experience each time. The machines are used for 3D modelling and each occasion the advice and recommendations on the spec required were absolutely spot on. I would have no problem with recommending to anyone wanting a purpose built machine.
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Posted 2 years ago
Amazing pc love the flow etc, only thing is as much as ive been gaming for ages, for new commers n that it would be nice for the spare parts to have like a bit of paper explaining what they are and how to install, or good ways to help clean dust from the pc
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Posted 2 years ago
This is the 2nd PC Specialist we have bought, the customer services and support teams are always very helpful.
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Posted 2 years ago
From start to finish the whole process of ordering a new PC from PC Specialist was painless! I work in animation for tv and film so needed something that I know will last me, and will get me up and running immediately (my old machine broke mid-job! nightmare!) I haven't invested in a brand new machine before, I always bought ex-studio second hand workstations. After asking on a couple of forums for recommendations for graphics cards, ram etc. I 'built' my machine through their customiser. They make this so easy thank god!! I wish the build time was faster because of course I do - but it's also oddly reassuring because they send you updates as they're building it! Overall I am delighted with my new machine! Gunna make some sweet animated TV on it!
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Posted 2 years ago
Just bought my fourth PC from PC Specialist. I've found them pretty reliable (tho' eventually time and technical advances mean they need replacing) and the lifetime technical support is second to none. Only 4* because the lead time was longer than the website had suggested.
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Posted 2 years ago
Very reliable, great customer service, easy to use and The PC turned our great
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Posted 2 years ago
I'm very happy with my purchase, thanks! Only knocked one star off due to what seemed like them forgetting my order (it was in pre-process for much too long and then stuck in the next phase) until I chased up customer service, which is then when the order came to me very quickly. But all in all it was exactly what I wanted, thanks.
PC Specialist 4 star review on 28th August 2023
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Posted 2 years ago
EXTREMELY EFFICIENT SERVICE
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Posted 2 years ago
As a student, I've needed a new laptop for some time but was unable to find affordable options. Not only did PC Specialist offer exactly what I was looking for at a very reasonable price, but the entire process from ordering a laptop to delivery took only just over ten days and included regular updates: really good when you consider I live in Germany and the company is based in the UK. Would highly recommend!
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Posted 2 years ago
I was very impressed with the online configuration process, the build quality and the communications throughout. The PC was packed well and had good instructions on how to assemble it. I paid extra for the "before 10.30am" delivery but DPD messed it up by going to the wrong address, hence only 4 stars. PC Specialists were kind enough to refund the delivery charge. I would have no hesitation about buying a computer in the future.
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Posted 2 years ago
I loved being able to save a quote and amend as I needed before placing the order. Once ordered I again needed to make a change so was able to before it hit production and the changes took place. Very efficient service and I've used this company since 2016 with multiple laptops bought. My go to place for custom laptops.
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Posted 2 years ago
Very upto date specs and value for money
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Posted 2 years ago
Website was very easy to browse and the process of configuring my laptop was easy and clear with lots of choices. Pricing was very competitive, much cheaper than other companies I had tried. Build process was very speedy, laptop despatched well before the projected timescale and I was kept informed of every stage of the process. Finally, very pleased with the laptop, no problems so far, looks good, performs flawlessly and feels solid. Whole process was a pleasure, highly recommended.
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Posted 2 years ago
I knew roughly what I wanted after conversations with my gaming son. The compatibility checker proved really useful on the PC Specialist website and prevented me from making an error. Slightly slow delivery but well worth the wait. Excellent build quality and exceeds expectations. Four stars given due to excessive waiting time for contacting help desk by phone. Minor problems were resolved using online community including YouTube.
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Posted 2 years ago
Well updated while laptop was being made and very quick delivery. Very happy with my purchase
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Posted 2 years ago
PC Specialist is rated 4.8 based on 5,731 reviews