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PC Specialist Reviews

4.8 Rating 6,103 Reviews
97 %
of reviewers recommend PC Specialist
4.8
Based on 6,103 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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PC Specialist 5 star review on 11th August 2026
Daz
PC Specialist 5 star review on 11th August 2026
Daz
PC Specialist 5 star review on 3rd July 2026
Mrs Twyning
PC Specialist 4 star review on 6th March 2026
Anonymous
PC Specialist 5 star review on 2nd March 2026
Anonymous
PC Specialist 5 star review on 17th January 2026
Scott
PC Specialist 3 star review on 14th December 2025
Julian
332
Anonymous
Anonymous  // 01/01/2019
“I got my pc, the customer service team were helpful. Had to seat components properly due to seating issues”
Helpful Report
Posted 2 years ago
“Kept us informed throughout the process. Sent updates and pictures throughout and generally great neat build quality in the case. I used to build pcs but it Only worked out a few hundred quid more than self assembly so its not bad considering you got piece of mind with a warranty and made it quick and hassle free for my sons christmas present.”
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Posted 2 years ago
“Very straight forward website and ordering process, with great communication through the whole building process, and most importantly PC arrived in pristine condition.”
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Posted 2 years ago
“bought comp for my daughter , she loves it , had a waiting time of 11 working days , but its December , so totally understandable.”
Helpful Report
Posted 2 years ago
“We're delighted with our 12 year old son's first new gaming PC (which handily doubles up as Dad's work from home PC!) We really liked being able to spread the payments over 12 months - interest free. The PC itself is beautiful. It is quick and snappy. It boots up fully in 20 seconds and we're getting download speeds of over 800Mbps - faster than my phone, which is fairly high-end (Samsung S22 Ultra). It was well packaged and we were kept informed of progress every step of the way. The set up instructions were crystal clear and simple to do. Their website is a pleasure to use. We're really, really happy with the whole experience. So glad we didn't bottle it and go for a 'bundled' PC with cheaper components. We are not geeks or nerds, in fact we don't know that much about computers - but we do know the product and the process are both flawless. You cannot go wrong with this company, its as simple as that.”
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Posted 2 years ago
“Great customer service with regular updates, value for money is also very good!”
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Posted 2 years ago
“Great quality products, excellent and timely service and great to have updates/info throughout the process.”
Helpful Report
Posted 2 years ago
“Was bought as a Christmas present. They love it. The delivery time was brilliant and the overall build quality is excellent. My second purchase from them and both have been fantastic”
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Posted 2 years ago
“Excellent service, you are kept informed at every stage of the build, testing & dispatch.”
Helpful Report
Posted 2 years ago
“Fast delivery considering it’s Christmas time, desktop works great and highly appreciated the updates from PC specialist team along the way. Definitely recommend !”
Helpful Report
Posted 2 years ago
“I've bought a few laptops from PC Specialist and every time the customer service has been outstanding and more than happy with the laptops. Thanks!”
Helpful Report
Posted 2 years ago
“Very fast delivery service - and constant updates throughout the building process - highly recommended.”
Helpful Report
Posted 2 years ago
“Quick service. PC works perfectly. Very happy”
Helpful Report
Posted 2 years ago
“First of all - courier/delivery -I have already messaged you. Yes we got a series of email messages setting out when the goods would be delivered. However there was no attempt to establish that there was someone at home to take delivery despite lights on and a car in the driveway. It was only good fortune that intervened and a very late check on email messages said the delivery had been made some time ago? On opening the front door we found a very wet package on the very dark front step. Otherwise the package would have been out all night. That is if it had not been removed before we got up. NOT GOOD PRACTICE. The goods - looks fine and seems to be good. However, you do not tell people you need to do the "SET UP " at home via the web. The order did not accept the offer of the three months trial of "Anti-Virus" because the device was NOT GOING TO ACCESS THE WEB. It was to be used as a stand alone machine. Low and behold - the only way to set it up was via the web. Now maybe most of your clients are very "tech" switched on. However, this is the first I have heard of having a "box of tricks" that you had to go somewhere else to be able to "get the tricks" to work.”
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Posted 2 years ago
“Everything went smoothly”
Helpful Report
Posted 2 years ago
“Ordering was fast and simple, with a wide range of parts to choose from. Customer service was very helpful when I had a question, and made an amendment with little fuss. Happy with the build overall, but would like to see PC Specialist offer more air coolers! Would happily use again in the future.”
Helpful Report
Posted 2 years ago
“A great all round experience. I wish these folks were around when I was building my first PC many years ago. The ability to custom pick your parts for you PC while knowing that a professional is going to be putting it together is just brilliant. They did such a quality build, everything looking so tidy. I only wish I had more money to get a liquid cooled ultra gaming rig from them. It's also great how they give you updates and communicate on the progress of the build / delivery. My only feedback is that it should be made clearer in your getting started pack that your Windows 11 key is on your account and that you should login to get it in order to verify your installation.”
Helpful Report
Posted 2 years ago
“This is the 3rd machine I have purchased from pc specialist. From the website layout through to delivery the hit the mark on everything, with photo updates of your rig to informative tracking of the build and delivery process. Would definitely recommend and will certainly return again.”
Helpful Report
Posted 2 years ago
“Very easy process, delivery time was excellent and the one small query I had was answered immediately.”
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Posted 2 years ago
“Fantastic service and great communication in the run up to receiving the PC. I ordered a PC for my son as a Christmas present and he is over the moon with the product. I wouldn't hesitate to use PC Specialist again.”
Helpful Report
Posted 2 years ago
PC Specialist is rated 4.8 based on 6,103 reviews