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PC Specialist Reviews

4.8 Rating 5,731 Reviews
97 %
of reviewers recommend PC Specialist
4.8
Based on 5,731 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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PC Specialist 5 star review on 30th March 2026
Beto
PC Specialist 5 star review on 30th March 2026
Roddy
PC Specialist 5 star review on 30th March 2026
Roddy
PC Specialist 4 star review on 6th March 2026
Anonymous
PC Specialist 5 star review on 2nd March 2026
Anonymous
PC Specialist 5 star review on 17th January 2026
Scott
PC Specialist 3 star review on 14th December 2025
Julian
332
Anonymous
Anonymous  // 01/01/2019
Works perfectly, looks amazing, good communication
Helpful Report
Posted 2 years ago
Order process including info associated with each component/option, updates during build, delivery, setup and running have been great - can't fault them. My only panic was when it arrived and I saw the graphics card in the box and I thought "I have to install this myself?!" - it took me quite a while to twig that the (PCS) build swaps out the huge fan/cooling unit for the watercooled system! It's good getting all the leftover parts/manuals etc. I still have the ones from my previous PC order from PCS 15 years ago :) The machine is great - runs very quietly and stays very cool - am hoping it will keep me going for another 15 years!
PC Specialist 5 star review on 24th September 2023
Helpful Report
Posted 2 years ago
Wasn't going to write a review but they emailed me twice now, when I frist got my pc I would have given the 5 star, however after 3 days of my pc arriving the gpu stopped working, so I emailed tec support which didn't reply for 4 days, I called them after waiting a day after being told by customer services that they reply within 24 hours, the first guy I spoke too was no help said he would get back to me the same day after looking at the log files I sent, so I had to call again, to finally get someone that was willing to put the time in to help after 2 hours on the phone he sent me the gpu replacement (would give him five star). Overall I wouldn't buy from here unless your lazy like me and don't wont to build your pc your self or don't know what your doing
Helpful Report
Posted 2 years ago
Your service was excellent - you kept me informed throughout and my order arrived as and when you said it would. The computer was quick and easy to set up and has worked flawlesly since. I could not ask for mo. Thankyou.
Helpful Report
Posted 2 years ago
Absolutely faultless service. PC worked perfectly from first power on and rus exactly as I expected. Paid extra for the 3-day dispatch, and I received the PC on the day after dispatch. PC was packaged very well and very securely. 100% recommend and will definitely be using again when I upgrade.
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Posted 2 years ago
Brilliant service, build quality and competitive pricing. Absolutely no issues, would 100% reccomend
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Posted 2 years ago
Thank you PCSpecialist for a beautifully built, exceptionally powerful machine, I am very happy with my new system and have already put it to good use. Particular commendation to the packaging and safe transport of such a high end piece of equipment.
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Posted 2 years ago
My second Pc from PC Specalists. Excellent quality delivered in a timely maner, will defiently use again.
Helpful Report
Posted 2 years ago
From start to finish, the service provided by this company was top-notch, from the website with its helpful sample products and my original enquiries regarding the specification, through delivery, up to and including some post-delivery questions that I had. And the machine itself is pretty much exactly what I wanted: it purrs away below my desk delivering all the power I was looking for and finally making the unplayable games playable. If it sounds perverse that I couldn't offer a full five stars, well, it's for a perverse reason: it's been built too tidily. The cables are tied and pulled taut to within an inch of their lives, there is no simple access to add extra cables to the PSU, and even trying to move the fan controller would result in a mass of unconnected connectors. The warranty may say I can add or change components but the build doesn't exactly make it easy. It's neat, sure, but when I want to add an SSD I shouldn't have to start dismantling the entire machine. All in all, another great machine from a great company with just this One Little Thing ...
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Posted 2 years ago
An awesome experience purchasing my GPU box from PCSpecialist. Very transparent in the whole process and always provided timely updates.
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Posted 2 years ago
Products was high quality
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Posted 2 years ago
Third purchase from PC Specialist. I shop around but still come back because: Higher spec for the money. Configure your ideal PC. Service is polite, convenient and prompt.
Helpful Report
Posted 2 years ago
This was my first time ordering with pc specialist. I had pricechecked my pre build with other leading sellers in the UK and none of them could match pc specialist’s quote. Ordered my pc on Wednesday, paid extra for 3 day dispatch. It was built exactly as quoted, stress tested and it was ready to dispatch by Friday. Incredibly quick service and pc is exactly what I had hoped for.
Helpful Report
Posted 2 years ago
Watch out, if it break down in warranty it will take 2 weeks (and only on a working weekday) for a replacement part to be sent
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Posted 2 years ago
I purchased my very first gaming laptop with PC Specialist and found the entire process a breeze. I ordered Saturday delivery and it came 100% on time in perfect condition with zero issues. The laptop was built exactly how I asked for it and the setup was easy. Would recommend PC Specialist easily for any computer purchase.
Helpful Report
Posted 2 years ago
I have used PC Specialist before , the process of building your own laptop is very easy with lots of options to select from. I built a specific laptop for my son for college , the build time and delivery was less than 1 week. When activating the laptop it worked perfectly and was ready to use within 15 minutes. Excellent customer service , strong product knowledge , market price was comparable with other sites.
Helpful Report
Posted 2 years ago
I don't know where to begin to be honest. I bought a tower with PCS in late 2017 and it never failed me, it's still going strong. I decided to upgrade recently and there was a sentimental reason for it. My father had passed away and a new build was something we'd chatted about a while before that happened. Because I was looking for a particular build, I exchanged emails over multiple weeks with a customer service agent that was genuinely one of the kindest service agents I've ever had the pleasure of speaking to. I'm also going to specifically be giving giving feedback separately on him via PCS because of how useful, thoughtful and understanding he was. Communication is excellent, the staff know their stuff and my build was an expensive liquid series custom loop, so there was a lot more to it than your average tower. It arrived on a pallet via palletways, perfectly wrapped. When it arrived I was concerned because my Rog Strix 4090 box arrived with it and I thought I'd have to install it. I immediately rang PCS and got through in about 5 minutes, pretty good response time for a Friday. The tech matey explained that because my GPU was a custom EK waterblock,they send the heatsink separately because I've obviously still paid for the 4090. I now have the option to sell this myself because I have no need of it. We had a hilarious exchange of emails over my mistake (I'd not actually even looked inside of the tower at this point) and again the service was excellent. If you want the warranty and peace of mind, please go here. I know if I have an issue, it gets sorted. I had to RMA a fan on the last tower and it was difficult to reach, so they picked up, fixed and collected it within a week. Not a bad word to say. This isn't sponsored or anything, it's just a honest opinion from someone that was going through a rough time and got treated with respect and empathy over something that at the end of the day, is pretty trivial in comparison to everything else. 10/10. I wouldn't go anywhere else. For some reason it won't this site won't let me upload videos or photos. I'm assuming it's to do with the file size as my phone takes high quality pictures and they're quite large, which is a shame.
Helpful Report
Posted 2 years ago
I think this is the 3rd PC I've bought from PCSpecialist. Delivered on time. Tidy build inside although if there's one criticism it's that the leads have zero play, making moving/removing components a little difficult, but I'd rather it was like this than messy. The PC I bought this time is even quieter than I'd hoped and everything was as expected.
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Posted 2 years ago
This is the second laptop we have purchased. We have been able to order laptops built to the specifications that our student children require. We have been kept updated from order to delivery. A great service!
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Posted 2 years ago
This is 5th computer I've bought from PC Specialist over the years and won't hesitate to come back for the 6th. This time it was a laptop - but still just as good value for money, plus a great quality product. Specified to my own requirements but still delivered to me inside a week. Great stuff !!
Helpful Report
Posted 2 years ago
PC Specialist is rated 4.8 based on 5,731 reviews